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THE ONE Executive Suites managed by Kempinski-Shanghai

#92 of 3,975 Hotels in Shanghai
Certificate of Excellence
No.601 Fengyang Road, Shanghai, China
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THE ONE Executive Suites managed by Kempinski-Shanghai
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THE ONE Executive Suites managed by Kempinski-Shanghai
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109 reviews from our community

Traveler rating
    54
    37
    13
    2
    3
See reviews for
10
23
7
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (109)
  • Mar-May only
    (33)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (18)
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Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed in room 801 for three nights with my husband and was overall satisfied with the service and facilities. I read the reviews on tripadvisor beforehand and was a little bit concerned with the location since it's not on the main road but turned out I was worrying too much as it's just a few minutes walk away from... More 

Was this review helpful? Yes
HotelManager2014, General Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Iammansa, Thank you very much for sharing your experiences with us and we are really happy to read that you were satisfied with our service, room and location. It is our aim to create and secure this feeling of being home and our employees are trained each day to attentiveness, to focus on details and ensure that each complaint... More 

Hong Kong
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

We were there for two nights on a business and leisure trip. The suite looked in a new condition, spacious and comfortable and all the fixtures are well chosen and quality. The bathroom in particular is spacious and well planned. We found the front desk staff very helpful in sorting our requests. The one negative was that it took ages... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear MasalaHongKong, Thank you for taking the time to write and share your positive review on TripAdvisor about THE ONE. We are very happy to hear that you liked the room facilities and that our staff was helpful during your recent stay with us. It is our aim always to exceed guests expectation and sometimes we do sometimes we fail... More 

Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at The One Suites for several nights in April and was quite satisfied with the spacious suites incl. a small kitchen with microwave and washing machine. Check-in/check-out was quick, friendly and efficient with excellent knowledge of English. Room floor access with key card in the elevator only - which adds to a safety feeling. Suite was spacious in a... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear 4363B, Thank you very much for sharing your feedback with us! It is our great pleasure to hear that you are satisfied with the hotel facilities, and the service. Regarding your feedback about cleanness, we have communicated with our Housekeeping Department and will emphasize our trainings-method that we provide on regular basis to our room attendants. For the pillow... More 

Doha, Qatar
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Let me start off with saying that this hotel is definitely worth the price (well the price I paid). I found it on Expedia and was convinced by the reviews here on TripAdvisor. I saw a review that mentioned calling the hotel directly as they give good rates and sure enough without even asking for it they gave me a... More 

Was this review helpful? Yes 1
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Earnings, First of all thank you very much for staying with us and for your comments. We really need those comments to strengthen our training, ensure our quality of service and eliminate habits which are unacceptable and inappropriate. We appreciate your comments about the employees during our breakfast and we do apologize as it is neither the right manner... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

I was searching for a different hotel to try in Shanghai recently and came across these Kempinski suites. So impressed with this place that i've been back 4 times in 2 months. The location is great for bars, restaurants and shopping, as well as being central enough for downtown meetings. Service is very attentive especially by the two German guys... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Ryan, Thank you for your taking the time to share your feedback with fellow travelers and us on TripAdvisor. We are happy to hear that you have had a pleasant stay with us and that our staff was supportive. We really appreciate comments as we always try to improve and adjust our personalized service. We would like to thank... More 

Bucharest, Romania
Contributor
13 reviews 13 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 9, 2015

I have stayed at this Hotel for 3 night at the end of March 2015! I have only good thing to say about it! Very nice appartments, large and spacious rooms, comfortable beds, good free WI-FI connection with a roouter for every room, very good location with just 5 min walk to subway and Nanjing Road, 15 min walk from... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Alexaci, Thank you for sharing the good comments with fellow travelers on TripAdvisor. We are more than happy to hear that you have enjoyed the room facilities, free WiFi connection and good service during your recent stay with us. We are looking forward to welcoming you back soon during your next trip to Shanghai! Warm regards, The entire team... More 

Stuttgart, Germany
Top Contributor
50 reviews 50 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 24, 2015

very nice serviced appartments, huge rooms, comfortable beds an lining/pillows, nice and helpful people, good location with just 5 min walk to MTR, excellent breakfast, partly served at table, business lunch plan at very affordable prices, many shops nearby, also pub style in same street. Only one point to mention: warm water supply takes more than 3 minutes in morning... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear ralffriend, Thank you for taking the time to share your pleasant staying experience with us and fellow travelers on TripAdvisor. We are more than glad to hear that you have enjoyed not only the hotel location and facilities, but also our staff was of good support to you during your stay. We will also share your positive feedback regarding... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 19, 2015

I travel to Shanghai at least twice a month and many times elect to stay at hotel serviced apartments, so I have stayed at most of the 4/5 star ones in Shanghai. This was the first time I had tried this hotel. The only reason why I did not book it before is because it is located in a very... More 

Was this review helpful? Yes 2
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Mr Flyingon Wheels, Thank you very much for your comments and we are pleased to read that you liked our design, style and the room. Unfortunately our service was not up to your expectation and we do apologize for the inconvenience it caused you during your stay. As an All-Suite Hotel & Residences all our rooms are individually, means... More 

Senior Contributor
32 reviews 32 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 3, 2015

I work regularly from Shanghai. And so I changed from another serviced apartment provider to The One Executive Suites. First of all, because of the internet stability and the speed of the Wifi. What has been promised was better than expected. The Wifi really worked well and the fact, that at the moment, VPN connections get some troubles, isn't the... More 

Was this review helpful? Yes
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Mr Calimero007 Thank you very much for your comments and of course we are very proud that you have chosen us to be your home from time to time. We do need guest- comments the good and the bad ones as well to improve and change our service quality. With the internet we came a long way but still... More 

Top Contributor
65 reviews 65 reviews
13 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed December 28, 2014

The studio I got was really nice Spacious and modern The staff are delightful Internet is really really slow ( even according to China standards) Location is not great... Difficult to find a taxi in the morning and taxi drivers didn't know where the hotel is and where the street is

Was this review helpful? Yes 1
HotelManager2014, Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this review

Dear Stephen, Thank you for taking the time to share your review with us and fellow travelers on TripAdvisor. We are glad to hear that you have enjoyed the room facility and our staff was of good support to you during your recent stay with us! Your comments about the speed of the internet is very important for us to... More 

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