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Andaz Xintiandi Shanghai

#14 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.88 Songshan Road, Shanghai 200020, China
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Andaz Xintiandi Shanghai
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311 Reviews from our TripAdvisor Community

Traveler rating
    202
    87
    13
    7
    2
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24
38
18
167
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
  • All months
    (311)
  • Mar-May only
    (103)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (68)
All months
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Andaz in Shanghai may 16-20 and again from the 26th-27th. Very satisfied with my stay. The rooms are tastefully decorated and exceedingly modern. I love that the room was controlled by an iPad and the mood lighting was fun to play with. The design of the hotel is trendy and feels fresh and understated. The area surrounding... More 

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Hong Kong, China
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located 2 minutes walk from Xintiandi which means that you can take a morning and evening stroll to grab coffee / lunch / dinner / go shopping. The Bund is close by in case you want to visit and have dinner at the various superb restaurants there, but the Andaz really has a fantastic location in a... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear RM303, First and foremost, we are glad you enjoyed our superb location. Second of all, our Andaz core benefits offer free beverage and snacks all day and even complimentary snacks and wine service from 6 to 8pm. Last of all, our Chinese restaurant Hai Pai really gives you a taste of local Shanghainese food. Your best friend’s home welcomes... More 

Foshan
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Travelled to Shanghai on vacation and chose Andaz Xintiandi of it's convenience of shopping and food. Booked hotel airport pick up and the arrival experience is seamless, I was travelling with my family and requested for a baby seat in the limousine and they did provided a baby seat which was perfect since my baby is 2.5 years old, the... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear William H, On behalf of the Andaz family, I would like to thank you for your kind comments about our staff. We pride ourselves on attention to detail because we know that it is all the little things that truly matter. We are so glad to make your stay so enjoyable and we would love to welcome you and... More 

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great room interiors. Amazing views and room decor. Bathroom and more importantly showers were resort like. Only complaint is the central air-conditioning was weak. During the evening the room temperature was warmer than average. Be sure to raise this with the hotel maintenance if you experience the same. Otherwise, the upkeep of the hotel and location was better than perfect.... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ah-Lung, We are glad you liked our hotel design so much, we pride ourselves on being modern, savvy and hospitable. We are sorry to hear that you had problems with your room temperature. Next time please let us know so we can fix the problem for you right away. Please come back to stay with us again so we... More 

1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for a week. Just perfect. Room was a suite with extra office room and home trainer in the room. Very stylish interior. Bed good. Rain shower head. All just fit well together. The difference though made the staff. Made me feel home. Took care of everything, even a massage place complaint where they attempted to sell me the... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Si K, The Andaz suite is indeed a special room. Modern yet convenient, you can exercise on the elliptical, work on the business table, and relax on the sofa all in the vicinity of your own room. When you stay at Andaz, you are staying at your best friend’s home. While you are in Shanghai, your business is our... More 

Innsbruck, Austria
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice 5star hotel in the busy former French concession Xintiandi. I would Not call it a design hotel,but it is new and well maintained. The rooms are spacious and nicely done. The pool and fitness area is quite large, although it is in the basement. Breakfast could be more variety however they offer Chinese and continental breakfast. Wifi is working,... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear tirol76, Our housekeeping and engineering do a great job of maintaining the hotel, because all of our staff see this place as home. The pool and fitness area is lit with blue LED throughout to give a sense of cool and calm while you workout. Thank you for your advice regarding our breakfast, we do our best to maintain... More 

Portland, Oregon
Top Contributor
66 reviews 66 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Really enjoyed my stay here. The rooms are a good size for Shanghai - not huge, but I feel like standard rooms in Shanghai aren't usually. Great view of the city. The bathroom is the stand out here - the tub can change to many different colors. Huge river stone shower. The room can be controlled by iPad but I... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear singmaster, We are glad you enjoyed your room, from the beautiful city view to the river stone shower. Not only can you change the color of your tub to suit your mood, but you can also change the color of the living room. As for light switches and iPad, please do not hesitate to contact us for assistance next... More 

Sydney, Australia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Andaz Hotel in Xintiandi for five nights as part of a business delegation. The hotel was great. Situated in a perfect location, the service was perfect and the rooms were above expectations. The bath and sink changed colour which added to the theatre of the room. If the need arises I would definitely stay here again.

Was this review helpful? Yes
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Matthew M, We are glad you liked our LED lights on the ceiling and in the bathroom, this is a cool function so anyone can adjust the color to suit their mood. We have a great combination of enthusiastic staff, stylish features, and perfect location to suit the needs of any traveler, leisure or business. Thank you and we... More 

Singapore, Singapore
Top Contributor
88 reviews 88 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here on many occasions and it is my favourite hotel in Shanhgai. Service was excellent from the moment of check in and staff are helpful and obliging. I had a two storey loft room which was amazing. Bathroom is fantastic with one of the best showers I have experienced. Highly recommend staying here

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Simon M, We are glad you enjoyed our Andaz Loft so much; we do take much pride in our innovative design and functionality. Our hotel is meant to provide a relaxing yet inspiring stay. Comfortably eclectic. Unexpectedly localized. Creatively distinct. We hope we have offered you a new perspective in traveling and we look forward to seeing you again!... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Great location and area to wander around with many shops and restaurants in walking distance. Staff are friendly and helpful. Rooms are big with fantastic facilities and views. Breakfast variety is great. Lunch at the Chinese restaurant is delicious. Happy hour at the bar is perfect! Gym is well equipped and in a lovely setting. Overall a fantastic stay!

Review collected in partnership with Andaz

Was this review helpful? Yes
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JCIB, Andaz Xintiandi, Shanghai’s location, design, and most important of all our service is what makes us truly unique. We strive to perfect every part of stay, from your arrival to your stay to your dining. When you are here, you are at your best friend’s home. Best regards, Robert More 

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