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Andaz Xintiandi Shanghai

#13 of 3,985 Hotels in Shanghai
Certificate of Excellence
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No.88 Songshan Road, Shanghai 200020, China
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Andaz Xintiandi Shanghai
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Andaz Xintiandi Shanghai
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350 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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Hong Kong, China
5 of 5 stars Reviewed 5 days ago NEW

My Birthday was during my stay in Andaz Xin Tian Di and the Front Office Manager Juliette Hochloff and Mr. Luke Wen helped my family to send a wonderful tasting Birthday cake to the restaurant we were having my birthday dinner. It was a very considerate and kind gesture. it made my birthday that much more special this year.

Review collected in partnership with Andaz

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Hong Kong
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here two times in the past year. Often choose between Hyatt on Bund, Andaz, Grand Hyatt Pudong, have not tried Park Hyatt yet. First stay with Andaz was disappointing, explained my concerns and dissatisfaction and my second stay rectified the bad experience. Value that management of the hotel take on board comments by guests. Great food - one of... More 

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Bangkok, Thailand
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hopping to the 2nd hotel on this trip in Shanghai, Andaz hotel is an excellent choice as it is located right in the city's entertainment area - Xin Tian Di, which is one of the city's landmarks: the area is popular for its beautiful building, stylish restaurants, pubs & bars, cafe and retail shops. The hotel is also near the... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Have been visiting the hotel for three days. Room is spacious with gorgeous and modern design. Nice room service and food was delicious. Thank you for the kind and helpful support from the front desk. It made my day in Shanghai fruitful. And it is close to metro.

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Chicago, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Preface: Flight from LAX-PVG canceled because of impending typhoon June 10th. Arrived LAX from ORD, had United book me on Air China to Beijing with an overnight stay Saturday and arrive Shanghai via PEK-SHA Sunday morning, July 12th. My checked-in luggage appeared lost in the disarray somewhere in LAX. I filed a claim with Air China Beijing and was told... More 

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear jtlg, Thank you for your wonderful feedback and compliments towards Luke. We are sorry for your unpleasant experience at the airport, but we are so glad to be able to assist you through some of these tough situations. Luke and all of our Andaz family really do a great job of providing authentic service, I know he has treated... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

I found the Andaz during a trip to China three months ago. It is in the Xintiandi area where I must be for business and so I chose it based on its modern look. This hotel (while a bit expensive) is worth every cent. It is very modern, the full size windows in the room afford amazing views, it has... More 

Review collected in partnership with Andaz

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Lisa Suzanne C, Great to hear that you felt right at home with us! Our attention to detail with our service along with our cutting-edge facilities is a combination that truly makes Andaz special. We are all about personal style, and I hope we have inspired you with our “Andaz” style! Best regards, Robert More 

San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

There a quite a few "5 star" hotels in Shanghai, but this one is the real thing. The service is personal, professional, and consistently excellent. The location is perfect, right in the center of the main activity in Xintiandi.

Review collected in partnership with Andaz

Was this review helpful? Yes
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Andrew F, Thank you for your kind remarks on our service and location. We provide authentic hospitality and treat all our guests like our best friend. As for our location, Xintiandi is indeed the heart of the business, shopping, and entertainment area. We look forward to welcoming you again in the near future. Best regards, Robert More 

Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Andaz is a very clean hotel with great service. The rooms are very cool but a bit sparse. The food and restaurant staff are top notch but the gym is not very good if you are looking for free weights. Overall I 100% recommend staying at this hotel while in Shanghai.

Was this review helpful? Yes
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mchavez78, Thank you for your recommendation, we really try our best to make every guests’ stay as wonderful as possible. Come back and stay with us and we will try our best to make your stay an even better one! Best regards, Robert More 

Shanghai, China
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a great experience at Andaz every time. The staffs are very attentive and friendly. The rooms are comfortable and spacious. I was not feeling well and they took care of me and made me ginger coke that helped with my throat. Love the breakfast spread and the happy hour!

Review collected in partnership with Andaz

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AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Indra S, Our ultimate goal every single day is to provide authentic hospitality, and your ginger coke is just a small gesture to show that we truly want to tailor our service to your needs. We hope you come back so we have another opportunity to impress you with our personalized service! Best regards, Robert More 

new york city
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 5 nights at Andaz Xintiandi and had a wonderful stay. It is located in the center of Xintiandi. The hotel lobby smells wonderful and very welcoming. Free waters, coffees and pastry's in the morning. The room is very spacious and roomy with a huge bathroom. I feel like home away from home. What I love about the hotel: -... More 

Was this review helpful? Yes
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear nycfashionlover, When you stay with us, you are staying at a home away from home, or more accurately your best friend’s home! We look forward to welcoming you again in the new future. Best regards, Robert More 

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Staying in Xintiandi

Neighborhood Profile
Xintiandi
The refurbishment of a block of old shikumen into a carless entertainment center called Xintiandi, filled with restaurants, shops and bars, turned this area below South Huangpi Road into one of Shanghai’s most fashionable areas. Luxe condos house people who can afford the high-end brands that fill the malls and shops along Madang Road. The pleasant Taipinghu Park provides the area with green space and is also home to Shanghai Fashion Week twice a year. It’s not all glitter and glamour, though, as the rise of Danshui Road has given the Xintiandi area a shot of toned-down character. Small bars and cafes, mostly owned by locals, have people hanging out in a formerly quiet, unassuming part of the neighborhood.
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