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Marriott Hotel Shanghai Luwan

#90 of 4,068 Hotels in Shanghai
Certificate of Excellence
4.5 of 5
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No.99 Jiangbin Road, Huangpu District, Shanghai 200023, China
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Marriott Hotel Shanghai Luwan
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162 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there with a colleague during a recent business trip and this hotel was arranged by the company. Location is far off from the city centre in my opinion and the taxis are not sure how to go to the hotel as they claimed that the roads are new and the area is newly developed. We had a hard time... More 

Helpful?
Thank LittleMissVacationer
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your feedback of your recent stay at our hotel. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable in general. Yes I am and we are aware of the challenges in regards to English in some areas of the hotel we have... More 

Urmond
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice clean hotel , plenty of restaurant choices in the hotel. room big and clean. hotel is connected to a little mall but not much out there and during the night very quite. staff's English is far from perfect which is understandable in SHA but not in a Marriot chain i guess.

Helpful?
Thank michaelstoesser
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable in general. Your comments on the English level of some of our associates is well taken, yes we aware that in some areas English... More 

Sydney, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was impressed with my short stay at this hotel - the service was good in all aspects and the rooms were well appointed, clean and comfortable. The staff were friendly and efficient, willing to help in anyway and make my stay more comfortable. This was from the door staff through to the staff in the cafe's and bar's. The... More 

Helpful?
Thank T H
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your feedback on your recent stay. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Everything we do is aimed at providing you with an excellent... More 

Singapore, Singapore
Level Contributor
1,158 reviews
300 hotel reviews
common_n_hotel_reviews_1bd8 538 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I always stay here for work near the office. This time, the service at the front desk improved by leaps and bounds. it was so blah the last time The room is the usual I always get with my gold membership, and it's pleasant with the shower stall Breakfast on the 28th floor lounge is complimentary with excellent service always.... More 

Helpful?
Thank bcheong
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your valued feedback on your recent stay. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable in general , and I am happy to hear from you that you have noticed the improvments of our Front Office team, thank you. My team... More 

Shanghai, China
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 25, 2015

I have just finished my dinner at the city bistro restaurant in this riverside Marriott location in Shanghai. The setting is nice, the name is trustworthy and yet, tonight, I spent nearly 200 dollars on the worst meal and service I have experienced for some time. We waited nearly 40 minutes for a bottle of wine to arrive after having... More 

Helpful?
Thank Shellie G
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to apologize for the... More 

Indiana
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 5, 2015

I tagged along on a business trip to Shanghai with my husband who always raves about the staff of this lovely Marriott property. The concierge lounge is lavishly set with attentive service, cold drinks and delicious food (Marriott concierge lounges outside the US rock). Tracy and her staff just about anticipated what we would like every time we walked in... More 

Helpful?
Thank Carmelmom
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Carmelmom, Thank you for taking the time to provide us with your feedback on your recent stay. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Thank you for comments on Tracy , she is indeed very good... More 

Bangkok, Thailand
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 16, 2015

The room was very new and modern, there's nothing to complain. Enjoyed the river view even though there was smog when I was there. The location I think is a bit far from all the attractions, but it's perfect if you are in SH for exhibitions across the river, which is only 10 mins away by taxi. However its right... More 

Helpful?
Thank Kaneth25341
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Everything we do is aimed at providing you... More 

Hong Kong
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 16, 2015 via mobile

I was planning to give a 4-5 star with the spacious and well maintained room, nice hot shower and choices of pillows. But then I had my breakfast and before I am done my table is cleared and given to another guest. So 3 stars are gone. I guess it's just too difficult to get good staff in China.

Helpful?
Thank itsalltim
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear itsalltim, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Shanghai Marriott Hotel Luwan. As a very valued Guest of the , we see that there is room for improvement based on your feedback. We saw that you rated your overall stay with us very low; however, we... More 

Shanghai
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 15, 2015

Great Service and friendly staff with good Location near Lupu Bridge and very Close to Shanghai attractions. I can recommend the Restaurants as well as the conference Zone for your Events. from bell boy to the General Manager, everybody is helpful, friendly and well experienced

Helpful?
Thank Anton P
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Anton P, Thank you for taking the time to provide us with your feedback on your recent stay. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Thank you also for your nice comment on my associates, Everything... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 14, 2015

The rooms are spacious but smell very bad and are not clean enough. We asked for non smoking rooms but had smoking rooms because these are the only available rooms they have... The acoustic insulation is poor and you can hear everything happening out of the conference rooms/out of your room etc... Very disappointed...

Helpful?
1 Thank Seif K
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Seif K, Thank you for taking the time to provide us with your feedback regards to your recent stay at the Shanghai Marriott Hotel Luwan. As a very valued Guest of the hotel , we see that there is room for improvement based on your feedback. We saw that you rated your overall qiute low; however, we also noticed... More 

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