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Marriott Hotel Shanghai Luwan

#69 of 3,976 Hotels in Shanghai
Certificate of Excellence
4.5 of 5
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No.99 Jiangbin Road, Huangpu District, Shanghai 200023, China
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Marriott Hotel Shanghai Luwan
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Ranked #69 of 3,976 Hotels in Shanghai
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
hmonty Conover, North Carolina
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136 reviews from our community

Traveler rating
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    58
    13
    0
    1
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3
7
4
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
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Conover, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a nice and relatively new Marriott conveniently located to the Expo / Convention center area, in between both airports and not far from Xintiandi and French concession. Rooms are nice (no China smell) and service is great. My only suggestion is to improve the internet speed as it CRAWLS....very frustrating to not be able to download a single... More 

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear hmonty, Thank you for taking the time to provide us with your feedback on your stay experience here at our hotel. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was in general very enjoyable. I have noticed form your feedback that you did experience some problems and we would like to take the opportunity to... More 

Holnon
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great hotel with a fantastic panoramic view from the room. Very comfortable bed and very spacious bathroom. The restaurants are very good with delicious food from all over the world. I suggest this hotel for all people who love luxuary, comfort and relaxation especially. Perfect !!

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Avril, Thank you for taking time to provide us with your feedback on your recent stay here at our hotel . We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Everything we do is aimed at providing you... More 

China
Contributor
16 reviews 16 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here recently for an event at the hotel. I found the hotel location to be very good, lots of food and entertainment options close to the hotel. It was a quick ride to a number of places around the city as well. My room was large, very clean and comfortable. The food on site was pretty good but... More 

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear dtbailla, Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai, and thank you for providing us with your feedback. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like... More 

Shanghai, China
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was in the city for transit and chosen this location for some of the places I needed to visit. Location is convenient in the southern side of the popular Xintiandi shopping/tourist area, but one needs to be patient while waiting for taxis. Nice size rooms and comfortable, didn't dine at hotel as the city has lots to offer. I reckon... More 

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear live&dive, Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to apologize for the shortcomings... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

Clean, spacious rooms in a good location. Everyone in my party agreed that the beds were very comfortable, and so were the pillows. Delicious breakfast buffet and very friendly staff members! Molly and Vino were so helpful.

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Shaunessy S, Thank you for taking the time to provide us with your feedback in regards to your recent stay with us.. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. Thank you very much for your positive comments , in particular comments on both Molly and Vino for their good service I will... More 

Rajpura, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed March 28, 2015

It was nice neat and clean Hotel. The lobby was fine. The rooms were also very well done up and extremly neat. Gratefully there was a couple of items on the Menu which were of Indian origin allowing us to survive. These became far too predictable in the days to come. The staff were not well versed in English and... More 

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Ashish43 Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced a problem and I would like to take the opportunity to apologize for the shortcomings... More 

Munich, Germany
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

Do not except to get a taxi in under 30 minutes except when lots of other guests or conference attandees arrive in them. At 8pm on 3/16/2015 not a single burger of any type was available from the room service menu, the dumplings were delivered without dipping sauce and the key lime pie with hand-whipped cream is the biggest fail... More 

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viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear fri9ndo, Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to apologize for the shortcomings... More 

A TripAdvisor Member
5 of 5 stars Reviewed February 2, 2015

I have never written a hotel review before but felt strongly enough to give them well deserved props. The staff were all polite, genuinely happy, spoke great English, and had a sense of urgency. Every day that I went out by myself to explore the city, the concierge would make calls, bookings, and write addresses in Chinese for taxi drivers.... More 

Was this review helpful? Yes 1
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback of your stay. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. Thank you for the compliments on my associates who provided you with such good service, your comments will be shared with all of them. My team and I looking... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2015

Stayed here on buisness, not in tourist area but only couple of quid taxi. Couldnt proase staff enough especially the conciege who helped and knew what we wanted. all staff great and rooms big and cosy bar on 28th floor lovely design and views will def return here

Was this review helpful? Yes 1
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Garry D, Thank you for taking the time to provide us with your feed back on your recent stay here at our hotel. We are delighted that your stay with the Shanghai Marriott Hotel Luwan was enjoyable. My team and I looking forward welcoming you back to Shanghai and the Marriott Luwan Hotel. Everything we do is aimed at... More 

Shanghai, China
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 27, 2014

Don't get too excited but the rooms in this hotel are modern and have cracking views of the river. Breakfast also has a little something for everyone. The downsides are that taxi drivers invariably have no idea where it is and the concierge is a complete waste of space (did not know how far away anything was, couldn't recommend a... More 

Was this review helpful? Yes 1
viva r, General Manager at Marriott Hotel Shanghai Luwan, responded to this review

Dear Mr. Whittaker, Thank you for having selected the Shanghai Marriott Hotel Luwan for your recent stay in Shanghai. My team and I are here to provide each of our guest with our best possible services, I have noticed form your feedback that you did experienced some problems and I would like to take the opportunity to apologize for the... More 

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