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Marriott Hotel City Centre

5.0 of 5
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No.555 Xizang Middle Road, Huangpu District, Shanghai 200003, China
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Marriott Hotel City Centre
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Ranked #18 of 3,976 Hotels in Shanghai
A recent review
5 of 5 stars reviewed 3 days ago
Mark N Brisbane, Australia
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724 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Level Contributor
108 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Marriott City Centre Shanghai would have to be one of the better properties I have stayed in regarding comfort and location. This property is located just metres away from Nanjing Road which is the main walking mall taking you to the world famous "Bund" being the main vantage point looking at the new Shanghai over the Huangpu River. This... More 

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Durban, South Africa
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very well located, just off Nanjing Street. Easy access to shopping and bus routes. Very spacious and well maintained hotel. Excellent breakfast with a huge variety. They catered for Asians. Indians and European breakfasts. Will definitely stay here again.

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings and thank you very much for taking the tie to review our property on Tripadvisor. Upon reading your review, we are pleased to hear that you were impressed by our location and facilities. Your recognition means a lot to us, and we shall consistently deliver the exceptional service in the future. We look forward to the opportunity to... More 

Hong Kong, China
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stay here very often on business and cannot say enough about this little gem. It's one of the newer Marriotts in Shanghai so style and cleanliness are top notch. Price is great and location is very central. It's just off People's Square subway station and a cheap 15-20rmb taxi to most places on Puxi side and a hop skip... More 

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings! Thank you for sharing remarks based on your experience with us on Tripadvisor. It is always great to know that our location was convenient for your business trip in Shanghai. One of our key priorities is to provide the comfortable and unforgettable experience to all our guests. Your appreciation of our facilities and service means a lot to... More 

Shanghai, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is greatly located, close to people's square, the bund, etc... Also very close to various metro lines... Rooms are good, but nothing special, standard Marriott Executive lounge is huge, a lot of options for food and drinks and different every day, loved it! The view in the lounge is also spectacular (many different angles) but it was very... More 

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings from Shanghai Marriott Hotel City Centre! Thank you for choosing to stay at our hotel and sharing your experience with us on Tripadvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, your detailed and thoughtful feedback has caught our attention. Please rest assured that your comments have been shared with the team in... More 

Perth, Australia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Second time staying with this hotel. Not a super great hotel, since everything seemed to breakdown in my room and I was supposed to be upgraded to this room. First the aircon is ridiculously hot so we complained and they fixed it. Next is the toilet bowl choked and then they fixed it. Next the desk light and power points... More 

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings! Thank you for sharing your experience at Shanghai Marriott Hotel City Centre on Tripadvisor. It is our utmost priority to offer a comfortable, enjoyable experience that goes above and beyond your expectations as our guest. The encouraging feedback such as yours, help us to maintain and improve upon our service to all guests. Thank you again for providing... More 

Hamden, Connecticut
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

recently stayed for two nights while in Shanghai visiting families. this is my second time staying at this property and everything is still as good as the first time. Location of this hotel is perfect for both business and leisure travelers. You are literally right across the street from Nanjing Road shopping district and the metro lines. Rooms are clean,... More 

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings! Thank you very much for taking time to review your recent stay with us on Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. It is a pleasure to share your appreciation of our location, staff service and facilities... More 

West Midlands, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at the hotel after a long day, met by excellent staff member Angela who asked us a few questions about what type of room we required as they were very full. She said she had found us a nice room, but that was an understatement. She gave us the keys and escorted us to the lift. Once the floor... More 

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SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings! Thank you very much for taking time to review your recent stay with us on Tripadvisor. We are delighted to know that the genuine care and personalized service provided by our brilliant hosts had made your stay memorable and enjoyable, and we do appreciate your precious time to share your wonderful experience with us. We hope to have... More 

Singapore
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I will absolutely recommend this hotel! Service is great, they are very helpful and professional. Nicky is especially attentive and diligent. Front desk is very good and informative. Extensive range of breakfast for foodies. I am so impressed by this hotel! Will certainly stay there again when I am in Shanghai. Very grateful for their services and it has made... More 

Was this review helpful? Yes
SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings and thank you very much for taking the tie to review our property on Tripadvisor. Upon reading your survey, we are pleased to hear that you were impressed by our staffs and facilities. Your recognition means a lot to us, and we shall consistently deliver the exceptional service in the future. Thank you again for your compliments. We... More 

Athens, Greece
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

An exquisite hotel with beautifully designed and spacious rooms. Very helpful and polite staff. Only problem: massage at the spa was already overpriced, not very pleasant and sort of inappropriate and unprofessional to ask for a tip from your customers just right after the service delivery...

Was this review helpful? Yes
SHAMCManager, 经理 at Marriott Hotel City Centre, responded to this review

Warm greetings from Shanghai Marriott Hotel City Centre! Thank you for taking your time to post this great review on Tripadvsor. We appreciate your feedback and valued it as an opportunity for us to improve. Everything we do is aimed at providing you with an excellent hotel experience. We have shared your concerns with the team and corrective action will... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here on business for 5 days in a group of close to 50 persons. Due to flight delay I arrived at 330 am but there were still two staff on duty in the front desk to receive me. The room was also well prepared for my arrival. I was surprised to be given 4 bottled water for my... More 

Was this review helpful? Yes
Marriott-City-Centre, Manager at Marriott Hotel City Centre, responded to this review

Thank you for choosing to stay with us and for rating the hotel on Tripadvisor. It is a pleasure to provide you a convenient and pleasant hotel experience. We appreciate you sharing the wonderful and encouraging feedback with us. We very much look forward to welcoming you again soon! Yours sincerely, Jessie Zhang Hotel Manager More 

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