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Sheraton Shanghai Hongkou Hotel

#47 of 3,977 Hotels in Shanghai
Certificate of Excellence
Hotel website
No.59 Siping Road, Shanghai 200086, China
Special Rate
$190 (USD)
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What travelers say:
Very nice
(5)
Sheraton Shanghai Hongkou Hotel
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Sheraton Shanghai Hongkou Hotel
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612 reviews from our community

Traveler rating
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    47
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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    (153)
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Guangzhou, China
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very decent hotel. Good service offered and really nice building. The rooms are just wonderful and beautiful too! The only problem is that it is a bit out of the way. Should be more central. Not very convenient for everybody!

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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
46 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on 2 separate occasions. Even though it wasn't near the central hotspots the nearby subway station was convenient enough to bring you around the city. The lobby is pretty big with plenty of seating space and the Shine spa is located here as well. Was upgraded to a Junior Suite during my 2 stays and the room was... More 

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Chennai (Madras), India
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Business hotel, not within walking distance of any attractions, but right across the street from the Hailun Road metro station. The excellent metro system is a great option to Shangai's traffic. There's a small grocery store left out of the driveway (we stocked up on snacks for a train trip), and a number of small restaurants and local vendors in... More 

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Susan, Greetings from Sheraton Shanghai Hongkou Hotel ! Thank you for taking the time to bring to our attention your recent visit in our hotel. We sincerely apologize for the inconvenience you have experienced while checking out. Your valuable feedback has been shared with the Front Desk Team to ensure better practice in the future. We are really looking... More 

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A lot of money was clearly poured into this new Shetaton. The rooms and common areas are spectacular, and the breakfast room has an absolutely stunning view of Shanghai. Rooms are nice, new construction and large. Rooms on the west side, in particular, look out over relatively low neighborhoods for a long view. I did not experience any issues with... More 

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Behnam, We were thrilled to receive such wonderful comments from you. It is very exciting to know how much you have enjoyed our large room, nice view, convenient location and helpful service. Your valuable feedback regarding our breakfast has been shared with the F&B team for better practice in the future. We are really looking forward to the opportunity... More 

Tehran, Iran
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had an excellent experience at the hotel. our room was big and had very nice view their staff were very helpful and hotel location is very good and close to main attraction The only negative point was break fast,they didn't have lots of international option I had early flight and hotel made a good breakfast package I definitely recommend... More 

Was this review helpful? Yes 3
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Behnam, We were thrilled to receive such wonderful comments from you. It is very exciting to know how much you have enjoyed our large room, nice view, convenient location and helpful service. Your valuable feedback regarding our breakfast has been shared with the F&B team for better practice in the future. We are really looking forward to the opportunity... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 16, 2015

Rooms are kept so hot, it's impossible to sleep. You are not allowed to control your own temperature, even though the rooms have their own thermostats. There is a temperature control in the machine room that must be set by an "engineer" and it is traditionally set at 25 degrees celsius (77 degrees fahrenheit), according to the hotel manager. In... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Guest, Greetings from Sheraton Shanghai Hongkou Hotel ! Thank you for your valuable feedback and for taking the time to bring to our attention your recent visit in our hotel. We sincerely apologize for the inconvenience you experienced while staying with us. The Engineering team is now working on more effective solution to solve the AC problem. We are... More 

Kingston, Canada
1 review
5 of 5 stars Reviewed March 7, 2015

I had an amazing experience at the hotel. Their staff were very courteous and I enjoyed the food. The bathroom was gorgeous and the view great. I'm hoping to have another opportunity to visit the hotel and the region Patrick E (Canada)

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Mr. Patrick E, We were delighted to hear that you had a wonderful stay with us at the Sheraton Shanghai Hongkou Hotel. Thanks so much for staying with us and we hope to see you in the near future! If you have any questions, please feel free to contact me. Jairus Zou Digital Marketing&Distribution Executive jairus.zou@sheraton.com More 

1 review
5 of 5 stars Reviewed February 28, 2015

The hotel is in a good position, close to the bund at a very close distance to all main attraction and shopping areas. Good level of service and staff very professional.by the way, the bundview also excellent at night. Will stay here afterwards.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Mr. EmersonJeremy, Thank you for your comments on your recent stay with us. I will share your comments with our team who will be encouraged by your remarks. Please feel free to contact me whenever you plan to visit us again. Kind regards Jairus Zou Digital Marketing&Distribution Manager jairus.zou@sheraton.com More 

Geelong, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 19, 2015

When it's cold outside in China, you don't need your room at boiling point. My room was 25 degrees and lowest the air could go to is 23, but still felt like 30. This is the third year in a row this has happened so anyone who likes a cool room to warm into, stay AWAY from Sheraton Hongkou. Staff... More 

Was this review helpful? Yes 2
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Murdy, Greetings from Sheraton Shanghai Hongkou Hotel ! Thank you for sharing your valuable feedback with us. It is quite disappointed to hear your unfortunate experience. Your valuable comment has been shared with Engineering Team in an effort to improve our product and service standard to your satisfaction in the future. We hope that we can reinstate your confidence... More 

1 review
3 of 5 stars Reviewed February 16, 2015

I don't know about the other floors but our room on the 35th floor was incredibly hot and uncomfortable. The the thermostat's lowest setting is 20° C. The engineer changed the thermostat but it didn't help. Our travel clock thermometer said it was 80°F! We noticed other rooms with their doors cracked open. The Chinese restaurant, FUE, on the 4th... More 

Was this review helpful? Yes
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Beefork, Thank you for choosing Sheraton Shanghai Hongkou Hotel and taking the time to share your valuable feedback with us! It is highly appreciated that you have highlighted our club lounge service, beautiful room, nice view and convenient transportation. We are very sorry about your unpleasant experience regarding room temperature and Yue F&B service. Please be assured that we... More 

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