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Sheraton Shanghai Hongkou Hotel

#49 of 3,975 Hotels in Shanghai
Certificate of Excellence
Hotel website
No.59 Siping Road, Shanghai 200086, China
Best prices for: 1 room 1 guest
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Sheraton Shanghai Hongkou Hotel
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Sheraton Shanghai Hongkou Hotel
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624 Reviews from our TripAdvisor Community

Traveler rating
    382
    173
    47
    13
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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  • Chinese (Simplified) first
  • Danish first
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Calgary, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

After a long flight from North America to China a place to rest our heads was something we were looking forward to. The lobby is beautiful, a grand piano and all. Drinks are a little expensive, a glass of wine $15 US. The room we had was to die for (in a good way). The bathroom had glass walls towards... More 

Was this review helpful? Yes 1
Sutton Coldfield, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is to die for! The luxury and service was second to none. Having travelled around for two weeks prior it was excellent to have the opportunity to relax and unwind in fabulous surroundings. The location was really handy.

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Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for three nights and found the hotel to be clean and very comfortable. Our room had two queen beds and the bathroom was amazing...separate tub and shower with great products that were replaced daily. Breakfast was included with our stay and this was a great way to start the day...many selections offered including both American and Chinese... More 

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Hong Kong Region, China
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another Sheraton property in shanghai, very close to our office and metro - very convenient to avoid morning and evening peak hours - location is convenient for transport and for early morning walk. Business crowd comfortable with metro travel this is a good choice, room size is good with all modern facilities - Inroom dining is also prompt. Would recommend... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Velkannan, Many thanks for your very complimentary feedback on your recent stay with us. We are delighted to read that your experience with us was very positive and that the convenient location, well-appointed facilities and prompt room service were very favourable. It is highly appreciated that you have recommended us to all business travelers. We do hope you will... More 

Senior Contributor
29 reviews 29 reviews
29 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Expect for your taxi driver to go in circle to find this hotel. The entrance to this hotel is on the side of the building not in the front that is facing the main road. The hotel is beautiful and very clean! The view is amazing as you can literally see the BUND from the hotel room (as long your... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Calvin, Thank you very much for your fantastic review of your stay with us here at Sheraton Shanghai Hongkou Hotel. We are delighted to read that you had a memorable stay with us and that the hotel and services contributed to that overall experience. You mentioned that the hotel is a bit far from the city center and hard... More 

Tehran
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Next to the metro station and easy access to many attractive places in Shanghai. Very big, clean and comfortable room with great bathroom. The view of the rooms are so different. The service for breakfast could be better. They didn't charge the food well .

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear TehranMoj, Thank you for your wonderful review. We are delighted that we were able to accommodate your room request and you have enjoyed our convenient metro transportation. Thank you for your helpful information about our breakfast and also the tourist hints and tips as we are sure our future guests will benefit from your advice. We look forward to... More 

Show Low, Arizona
Top Contributor
66 reviews 66 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very western hotel typical of upscale Sheraton. Very limited nearby choices for shopping or restaurants, but Metro subway station outside of hotel. Breakfast spread is immense and multinational. Diner and to-order foods are expensive by western standards. Rooms are large and very modern. Conceirge services were excellent and helpful.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Tomtomaz, Thank you for sharing your detailed comments with us. We are most pleased to read that you have enjoyed our modern style, convenient Metro transportation, breakfast variety, large room and excellent concierge service. We, at Sheraton Shanghai Hongkou, strive to provide our guests with the highest quality of service and hospitality, and we look forward to having you... More 

Geelong, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My hotel that I regularly visit here in Shanghai and this hotel continues to improve in service. The rooms are very comfortable and the only complaint we had was originally the lounge area upstairs was extremely warm. Ridiculously warm. However, to managements credit, they acknowledged our comments and then turned AC on, fixing total situation in minutes. Staff getting much... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Guest, It’s a great pleasure to learn how much you enjoyed your stay with us. We would like to thank you for letting us know how impressed you were with the excellent service you received as well as the comfortable room we provided. Your kind comments are greatly appreciated and forwarded to the team. We are looking forward to... More 

Hong Kong, China
2 reviews
1 of 5 stars Reviewed 5 weeks ago

The hotel location is a bit off the central business district but it is only 2 minutes from the subway station. I spent 2 nights in this hotel. The room is clean and OK. It took me 30-min to check in. Being spent 100+ nights in different SPG hotels, it is longest check-in time I experienced so far. However, it... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Gary, Thank you for taking the time to share your feedback. It's regrettable to hear how disappointed you were during your stay. We apologize for the long check time you experienced during check-in and the overcharge is away below our normal standards. As our Front Desk Manager discussed with you via telephone, we will surely refund you. We look... More 

Altrincham, United Kingdom
Top Contributor
166 reviews 166 reviews
52 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed April 27, 2015

Staff at check out were professional. The hotel's Lobby looked impressive and filled with stylish arts and decor. The room twin was spacious and fab! I absolutely loved the full length glazing of the windows which meant that I could enjoy the impressive views of the city at night and in the morning. The decor was modern and stylish. It... More 

Was this review helpful? Yes
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Susan, Greetings from Sheraton Shanghai Hongkou Hotel ! Thank you for taking the time to bring to our attention your recent visit in our hotel. Your valuable feedback has been shared with our Team to ensure better practice in the future. We are really looking forward to the opportunity to welcome you back on your next visit to Shanghai.... More 

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