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Sheraton Shanghai Hongkou Hotel

4.5 of 5 No.59 Siping Road, Shanghai 200086, China
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Certificate of Excellence 2014
Sheraton Shanghai Hongkou Hotel
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Sheraton Shanghai Hongkou Hotel
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571 reviews from our community

Traveler rating
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (571)
  • Mar-May only
    (141)
  • Jun-Aug only
    (173)
  • Sep-Nov only
    (149)
  • Dec-Feb only
    (108)
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Senior Contributor
48 reviews 48 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This prices to be a gem. Slightly off the main city area but very assessible by the subway! Fantastic room size and service by staff. Can't praise it more then enough!!! Indeed deserving of every penny ... The level 4 restaurant yue also serves excellent food!!!!

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San Diego
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed only 2 nights but found the hotel clean, updated, well appointed for business needs. The staff was very friendly and helpful with directions and also helping me reload my mobile phone with more time. I liked the Japanese restaurant on the top floor, but the café on the 2nd floor was a little too "buffety" and the food was... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear San Diego, Thank you for the review and it was great that you enjoyed your stay with us. Furthermore, We‘d like to know that you liked the food & transportation in Shanghai which are surrounded our hotel. Ah....about the shower water heat up problem...My apology first, and we’ve already arranged a meeting with engineering department for this, it may... More

2 reviews
5 of 5 stars Reviewed 1 week ago

I traveled to China on business for 2 weeks in September, where I stayed at 3 different hotels between Beijing and Shanghai. My stay at Sheraton Hongkou was by far the best for a number of reasons: - hotel is new, clean and refreshing. All areas and rooms - service is excellent. The staff is really friendly. - location is... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Rei M, Greetings from Sheraton Shanghai Hongkou Hotel! Thank you very much for your positive feedback, and we are glad to know that you enjoyed your recent stay with us. Sincerely hope to welcome you back in the future for more explorations! Best regards, Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

Qingdao, China
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton Hongkou is a beautiful hotel, rooms are good with special attention for the bathroom. Located opposite a metro station on line 10, it is convenient for getting around town. The top floor Japanese restaurant is alright, but I only tried one of the set menus. Still, not my preferred hotel for Shanghai. Impossible to get a drink after... More

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear willbw02, Thank you very much for your comments. We are glad that you enjoyed your stay and the view at the hotel. Your comments on the drinks in midnight has been forwarded to the management team. Hopefully you'll have a brand new experience in our hotel in the future. We sincerely hope to see you here again soon! Jairus... More

Oxford, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night early September. I booked in the morning and the guest service team still managed me a Bund view executive suite, thank you! We dined in the Chinese restaurant with my business partner; used the executive lounge, the service was very good, efficient and friendly. I had breakfast on the 1st floor after a good... More

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear serra_franco, Thank you for sharing your recent experience at Sheraton Shanghai Hongkou hotel. It’s our pleasure to provide you with a pleasant stay. We are looking forward to welcoming you back in the future. Meanwhile, we'll definitely take your advice about our GYM, and your comments will be brought to our management team as soon as possible to improve... More

Huddersfield, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

clean comfortable rooms with great wet-room bathroom and plenty of in-room amenities. only downside was that the room smelt of cigarettes despite being 'non-smoking' and there's no mirror in the room, only in the bathroom. huge range of Chinese and western breakfast choices and good, strong coffee. good gym and huge pool. (..you will have to wear a swimming cap...and... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Ellion, Thank you for sharing your recent experience at Sheraton Shanghai Hongkou hotel. We will bring your valuable feedback to our staff and improve our hotel in the future. Should you need any further assistance, please feel free to contact me. Regards, Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

Kansas City, Kansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in Shanghai with our 11 year old daughter for her first visit to China. After a long flight from Chicago, we were exhausted when we arrived at the hotel and were pleasantly surprised to find out that the club manager at the time, Nitin Abbi, had upgraded us to a beautiful suite with incredible views of the city.... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear CocoRobicheaux, Thank you for sharing your recent experience at Sheraton Shanghai Hongkou hotel. It’s our pleasure to provide you with a pleasant stay. We are looking forward to welcoming you back in the future. Regards, Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

Bogota, Colombia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The breakfast has all the foods you an imagen, from ssmoked salmon to dim sum, fresh bakery. the service at the restaurant was very good. Its close to a subway station that makes easy to go to tomorrow city. the room was big and clean. There is a convinience store near by.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Vafer, Greetings from Sheraton Shanghai Hongkou Hotel! We are greatly appreciate your feedback. And for sure we will share your comments with the team for their attention and improvement. We sincerely look forward to welcoming you back in the future. Regards, Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I checked out and paid at morning, Sep. 4th. But at this afternoon, without a notifiation to me, of course without my authorization either, the staff of this hotel charged my 100RMB with my credit number because they thought I used the mini-bar. It's a robber. The fact is I never used mini-bar and I claimed it when I checked... More

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Jeff, Thank you for your review and at the same time I would like to apologize for the inconveniences. Feedback is very valuable to us since it gives us a chance and indication of where we still have areas for improvement. We've already made our credit department to investigate the whole thing and we'll give you a feedback as... More

Dhaka
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the first time in all my stays at a sheraton i was let down. The checkin process was very bad they had not booked my room and when realising my mistake they tried to make 2 colleagues share a room etc. This despite me being 7 days short of being platinum on SPG. i thought iit could have been... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Lowell, Greetings from Sheraton Shanghai Hongkou Hotel. Thank you very much for your valuable feedback. Please accept our sincere apologies for the experiences you encountered. For sure we will bring your comments to the reception team for their attention and improvement. We do hope you will consider giving us a second chance to offer you a brand new experience... More

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Additional Information about Sheraton Shanghai Hongkou Hotel

Address: No.59 Siping Road, Shanghai 200086, China
Location: China > Shanghai Region > Shanghai > Sichuan North Road
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
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