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Sheraton Shanghai Hongkou Hotel

#44 of 3,971 Hotels in Shanghai
Certificate of Excellence
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No.59 Siping Road, Shanghai 200086, China
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Sheraton Shanghai Hongkou Hotel
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Sheraton Shanghai Hongkou Hotel
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604 reviews from our community

Traveler rating
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    45
    13
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Rooms are kept so hot, it's impossible to sleep. You are not allowed to control your own temperature, even though the rooms have their own thermostats. There is a temperature control in the machine room that must be set by an "engineer" and it is traditionally set at 25 degrees celsius (77 degrees fahrenheit), according to the hotel manager. In... More 

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Kingston, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I had an amazing experience at the hotel. Their staff were very courteous and I enjoyed the food. The bathroom was gorgeous and the view great. I'm hoping to have another opportunity to visit the hotel and the region Patrick E (Canada)

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Mr. Patrick E, We were delighted to hear that you had a wonderful stay with us at the Sheraton Shanghai Hongkou Hotel. Thanks so much for staying with us and we hope to see you in the near future! If you have any questions, please feel free to contact me. Jairus Zou Digital Marketing&Distribution Executive jairus.zou@sheraton.com More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is in a good position, close to the bund at a very close distance to all main attraction and shopping areas. Good level of service and staff very professional.by the way, the bundview also excellent at night. Will stay here afterwards.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Mr. EmersonJeremy, Thank you for your comments on your recent stay with us. I will share your comments with our team who will be encouraged by your remarks. Please feel free to contact me whenever you plan to visit us again. Kind regards Jairus Zou Digital Marketing&Distribution Manager jairus.zou@sheraton.com More 

Geelong, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2015

When it's cold outside in China, you don't need your room at boiling point. My room was 25 degrees and lowest the air could go to is 23, but still felt like 30. This is the third year in a row this has happened so anyone who likes a cool room to warm into, stay AWAY from Sheraton Hongkou. Staff... More 

Was this review helpful? Yes 2
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Murdy, Greetings from Sheraton Shanghai Hongkou Hotel ! Thank you for sharing your valuable feedback with us. It is quite disappointed to hear your unfortunate experience. Your valuable comment has been shared with Engineering Team in an effort to improve our product and service standard to your satisfaction in the future. We hope that we can reinstate your confidence... More 

1 review
3 of 5 stars Reviewed February 16, 2015

I don't know about the other floors but our room on the 35th floor was incredibly hot and uncomfortable. The the thermostat's lowest setting is 20° C. The engineer changed the thermostat but it didn't help. Our travel clock thermometer said it was 80°F! We noticed other rooms with their doors cracked open. The Chinese restaurant, FUE, on the 4th... More 

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Beefork, Thank you for choosing Sheraton Shanghai Hongkou Hotel and taking the time to share your valuable feedback with us! It is highly appreciated that you have highlighted our club lounge service, beautiful room, nice view and convenient transportation. We are very sorry about your unpleasant experience regarding room temperature and Yue F&B service. Please be assured that we... More 

Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 29, 2015

Very well priced in Shanghai though not in the very best location-everything is 5-10 mins by taxi and very easily reachable without being expensive. Nice big rooms, great bedding, truly fabulous bathroom and a good artwork in the rooms. Breakfast spread was good but the quality was strictly OK. The fried eggs were cold and the juice jars were almost... More 

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear AshleshW, Thank you for taking the time to share your experience. We are very happy to hear that you have enjoyed our convenient location, good price and wonderful rooms. Your kind comments regarding our breakfast has been shared with the team. We appreciate it very much. It is quite exciting to learn that you choose to return. We are... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed January 13, 2015

A great hotel ,very well priced in shanghai though not in the very best location-everything is 5-10 mins by taxi and very easily reachable without being expensive. Close to the BUND also great rooms,staffs were very good. Good breakfast excellent food options everything about hotel is good and is recommended hotel. Would suggest this hotel for any trip to shanghai.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Kin, Thank you for choosing Sheraton Shanghai Hongkou Hotel and for your kind compliments of our rooms, service and breakfast. Your constructive criticisms have been thoroughly addressed with our department heads to ensure better practices. We are so happy you choose to return. We are looking forward to welcoming you back soon. Thank you. Best Regards Sky Yuan Executive... More 

Shanghai Region, China
1 review
5 of 5 stars Reviewed January 5, 2015

The hotel its real 5 star the breakfast it's so good. Have pool and Gym thats its good for relax Location have many option and kind of restaurant. Bellboy is friendly and receptionist is helpful. housekeeping is nice,too excellent experience stay in Shanghai hongkou Sheraton hotel nearby bund area

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Robert L, Thank you for your feedback and we all are happy that we were able to impress you. Indeed our property is something special since we focus a lot on art which provides the stylish flair and ambiance! We're looking forward to give you a nicer experience when your next stay. Please contact me whenever you plan to... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 3, 2015

Good business hotel. Well located for where my office us. But is not the hotel if u want Shanghai Bund view. Clinical service, pretty decent breakfast. Nothing extraordinary but at the same time nothing to complain about either. Good business traveller hotel

Was this review helpful? Yes
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Stansthanunathan, Thank you for taking the time to share your experience and important feedback. We are happy to hear you enjoyed your stay and location of our hotel. It is highly appreciated that you have recommended us to other business travelers. We look forward to the opportunity to welcome you back again in the future and to exceed your... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 20, 2014

Nice big rooms, great bedding, truly fabulous bathroom, wonderful and very large buffet breakfast, nice bar on top floor with a great view. Very attractive lobby area. Good service -- was able to book a tour.

Was this review helpful? Yes
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Gayle, We are thrilled to receive such amazing feedback from you! Thank you so much for taking the time to bring to our attention that you have enjoyed your stay in our hotel. We highly appreciate that you have highlighted our large rooms, sweet sleeper bed and beautiful bathroom. We are also very delighted to learn that you have... More 

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