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All 3,848 Shanghai hotels

Sheraton Shanghai Hongkou Hotel

4.5 of 5 Hotel   |   No.59 Siping Road, Shanghai 200086, China (Sichuan North Road)
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Sheraton Shanghai Hongkou Hotel
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Ranked #32 of 3,848 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
CocoRobicheaux Kansas City, Kansas
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563 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Kansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were in Shanghai with our 11 year old daughter for her first visit to China. After a long flight from Chicago, we were exhausted when we arrived at the hotel and were pleasantly surprised to find out that the club manager at the time, Nitin Abbi, had upgraded us to a beautiful suite with incredible views of the city.... More

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Bogota, Colombia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The breakfast has all the foods you an imagen, from ssmoked salmon to dim sum, fresh bakery. the service at the restaurant was very good. Its close to a subway station that makes easy to go to tomorrow city. the room was big and clean. There is a convinience store near by.

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1 review
1 of 5 stars Reviewed 5 days ago NEW

I checked out and paid at morning, Sep. 4th. But at this afternoon, without a notifiation to me, of course without my authorization either, the staff of this hotel charged my 100RMB with my credit number because they thought I used the mini-bar. It's a robber. The fact is I never used mini-bar and I claimed it when I checked... More

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Dhaka
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

For the first time in all my stays at a sheraton i was let down. The checkin process was very bad they had not booked my room and when realising my mistake they tried to make 2 colleagues share a room etc. This despite me being 7 days short of being platinum on SPG. i thought iit could have been... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Lowell, Greetings from Sheraton Shanghai Hongkou Hotel. Thank you very much for your valuable feedback. Please accept our sincere apologies for the experiences you encountered. For sure we will bring your comments to the reception team for their attention and improvement. We do hope you will consider giving us a second chance to offer you a brand new experience... More

Sherwood Park, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked into this hotel upon our arrival in Shanghai after a river Cruise on the Yangtze River. We needed a nice clean place to unwind after a hectic 4 day cruise and the hotel just blew us away with its luxury. Room is big, clean and has a great view. Our room includes breakfast and the buffet breakfast is... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Richard, Thank you for sharing your recent experience at Sheraton Shanghai Hongkou hotel. It’s our pleasure to provide you with a pleasant stay. We are looking forward to welcoming you back in the future. Thanks BR Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

London
Top Contributor
60 reviews 60 reviews
28 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I used the Sheraton Hotel for my trip to Shanghai, and found it to be conveniently located, close to the metro station and also serviced with cheap taxis to travel around Shanghai. Upon check in I was advised smoking only rooms were available due to capacity, but refused to accept a smoking room. The thought of stale smoke lingering on... More

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Roundtheworlders, Greetings from Sheraton Shanghai Hongkou Hotel. We are glad that you enjoyed your recent stay with us and greatly appreciate your feedback. And for sure we will share your comments with the team for their attention and improvement. We sincerely look forward to welcoming you back in the future. Regards, Jairus Online Sales Executive Jairus.Zou@sheraton.com More

Bonn, Germany
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Perfectly located hotel directly at Shanghai's Peoples' Square. Rooms are very tidy but not too large in size. Staff is very friendly, warm hearted and fluent in English. The SPG Lounge on 40th floor offers breakfast and dinner for SPG Platinum Members - the buffet is good and the view is amazing.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Chris, Thank you very much for choosing Sheraton Shanghai Hongkou Hotel. We are glad that you enjoyed your stay here with us. Your feedback is very important for us in the future. We look forward to welcoming you back soon! Best regards. Regards, Jairus jairus.zou@sheraton.com More

Sonoma County, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was absolutely beautiful inside. The rooms were large with great views of the city. We had floor to ceiling windows and at night the view was spectacular. The interior is modern and spacious. This was the nicest Sheraton I've ever stayed at! The location was close to the Bund and convenient for walking.

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Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Maire, Thank you for taking some time to write this fantastic review. Furthermore, we are delighted that you enjoyed our Rooms and facilities. Recently we have upgraded the the buffet section with a new high class menu. Hopefully we'll meet you again in the near future. Please feel free to contact me whenever you plan to visit Shanghai again.... More

Seattle, Washington, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are great! On par with other Sheratons in China. If you haven't stayed at a Sheraton in China, they're significantly nicer than Sheratons in the US - at least a star or two better in terms of facilities. Staff is a mixed bag. I was refused late checkout as SPG Gold; the front desk claimed it's a Platinum only... More

Was this review helpful? Yes 1
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Philip, Thank you for the review and it is good to see that you enjoyed your stay. Looking forward to welcome you back very soon. Kind regards Jairus Zou Online Sales Executive jairus.zou@sheraton.com More

Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Excellent rooms but that is about it, Breakfast buffet not bad, food from room service well Macdonals taste better, staff not as good as before English speaking and understanding going downhill but a comfortable rooms make up for it.

Was this review helpful? Yes
Jairus z, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review

Dear Andrew, Greetings from Sheraton Shanghai Hongkou Hotel! Thank you for staying with us and we are glad that you enjoyed your time here. You precious comments informed us what we need to do further, we surely will improve your experience for your next staying. Sincerely looking forward to welcoming you back in the future. Regards, Jairus Online Sales Executive... More

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Additional Information about Sheraton Shanghai Hongkou Hotel

Address: No.59 Siping Road, Shanghai 200086, China
Location: China > Shanghai Region > Shanghai > Sichuan North Road
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
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