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Hilton Shanghai Hongqiao

5.0 of 5 No.1116 Hongsong East Road, Shanghai 201103, China
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#31 of 3,841 hotels in Shanghai
348 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Hilton Shanghai Hongqiao
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Hilton Shanghai Hongqiao
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348 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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Bangalore, India
1 review
3 of 5 stars Reviewed 2 days ago NEW

Was short of local currency and my cards didn't work in the hotel ATMs. Hotel couldn't arrange for car drop to the airport and I almost missed the international flight. Staff just refused to help and I was all by myself trying to figure out a way to travel to the airport.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nyon, Switzerland
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This place is perfect if you are doing domestic travel in China as it is very close to the train station and the regional airport. The rooms are nice and the breakfast is also good. The wifi is painfully slow and the restaurant is just okay.

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Gold Coast
Contributor
14 reviews 14 reviews
13 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

What a beautiful business hotel. I stayed for 5 nights on business and really can't complain much. Breakfast great, bar service every night was great (although expensive), wifi great (although you pay for it in your room). The hotel is for business. Not great customer service but good enough. Quiet area of Shanghai. My room air conditioning didn't really work... More

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Bologna, Italy
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Classical Hilton hotel in a big city. Not much to say, if not that if you are looking for a charme hotel, this is not the case. As usual I write the PRO and the CONTRA PRO Location: Shanghai is way too big to call a specific area "downtown", but the hotel is conveniently located to reach most of the... More

Was this review helpful? Yes 3
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Greetings from Hilton Shanghai! Thank you for taking the time to write about your recent stay at our hotel. Your comments are very valuable and will help us to improve the stay experience of our guests. I am surprised, however, to read that you did not find any fruit salad on the breakfast buffet. This is one of the standard... More

Ann Arbor, Michigan
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Being a diamond member in Hilton honors might skew my view. This is an awesome hotel. The room was large and very very clean. Staff was great and helpful. The gym was one of the best I have ever seen in a hotel, it was bigger and better equipped than some privately run gyms or chains. Executive lounge was outfitted... More

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HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear Mr. Randy – Greetings from Hilton Shanghai Hongqiao! It is a pleasure reading your passionate comments about your recent stay at our hotel. Given that you are a HHonors Diamond member – and, therefore, are a seasoned traveler – your feedback is even more valuable. Rest assured that I will forward your encouraging note to all team members! Indeed,... More

Kuala Lumpur
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Neat hotel, expensive but it is a Hilton! Not near the metro but reachable by taxi and depending on the time of day traffic is not too bad. Arrived late and had room service which was not bad, freshly prepared and tasty. Bed was comfy and room very spacious. Bath in the room is a great idea but there was... More

Was this review helpful? Yes 1
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Greetings from Hilton Shanghai Hongqiao! Thank you for your feedback and for your valuable comments with regards to your recent stay at our hotel. I am very pleased that – overall – you had a pleasant time and that our facility and services were up to your liking. I do notice, however, that you encountered an issue with the water... More

Canberra
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is wonderful, we had an executive room, that was huge and the beds amazing. I have not real criticisms, other than it takes a bit of time to get from the hotel to the bund (30 mins in heavy traffic) and other attractions. It is a bit of a distance from the subway, if closer would be perfect... More

Was this review helpful? Yes 1
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear Mr. Chris – Greetings from Hilton Shanghai Hongqiao! Thank you for sharing your kind review on Tripadvisor. It is a pleasure to read that you had a pleasant stay in one of our Executive Rooms and that the bed exceeded your expectations! The hotel is located in Honqgiao which is among Shanghai’s fastest growing business districts. Many multinational companies... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The executive tower 3 is interesting to get to from the main lobby, but once there it is an exclusive enclave. The breakfast and evening drinks/food are great. Service top notch. Rooms are great with a comfortable bed and a quiet AC unit that doesn't blow cold air from a vent above the bed like some hotels.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Greetings from Hilton Shanghai Hongqiao! It is a great pleasure to receive your positive and encouraging feedback of your recent stay at our hotel. Thank you for sharing your feedback on both Tripadvisor and our internal guest survey. Rest assured that I will forward your comments with my colleagues from the Executive Lounge who have given you this good experience!... More

Austin, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed for 4 nights at this hotel. We had one of their 2 bedroom suites, with access to the executive lounge. The hotel itself is magnificent. Beautifully decorated, spacious, great (though expensive) restaurants, fantastic breakfast. The staff is very, very friendly. It has one of the best workout facilities of any hotels I've stayed in, a... More

Was this review helpful? Yes 1
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Greetings from Hilton Shanghai Hongqiao! Thank you for sharing your elaborate review on Tripadvisor. It was a pleasure to meeting you and your family in our Executive Lounge and I am pleased that – together with my team members – we have been able to give you a bit of a “4th of July experience”. Although the majority of our... More

United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

I stayed there twice, so far. Same expected quality as most US Hiltons. Minor mold in the showers. Seems to be typical at most hotels in China. Extras (mini bar, restaurant, room service, etc...) have very high markups.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this review

Greetings from Hilton Shanghai Hongqiao! Thank you for taking the time to having completed our internal questionnaire and for having posted your review on Tripadvisor. I am pleased to read that you value our accommodation. I do apologize for the issue you encountered in the bathroom. I have discussed this with our Executive Housekeeper we will focus more on the... More

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Additional Information about Hilton Shanghai Hongqiao

Address: No.1116 Hongsong East Road, Shanghai 201103, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Shanghai Hongqiao 5*
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Also Known As:
Hilton Shanghai Hongqiao Hotel Shanghai

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Amenities

Hotel Style
#17 Spa Hotel in #21 Business Hotel in #30 Luxury Hotel in #58 Romantic Hotel in #185 Best Value Hotel in
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of Hongqiao business district, the three-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world. ... more   less 
Number of rooms
662

Questions & Answers

Questions? Get answers from Hilton Shanghai Hongqiao staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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