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All 3,883 Shanghai hotels

The Waterhouse At South Bund

No.1-3 Maojiayuan Road, Shanghai 200011, China (The South Bund)
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The Waterhouse At South Bund
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Ranked #247 of 3,883 Hotels in Shanghai
A recent review
4 of 5 stars reviewed 3 weeks ago
Bright27 London
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63 reviews from our community

Traveler rating
    30
    15
    7
    8
    3
See reviews for
1
28
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Due to this hotel being opposite a club, there is constant loud music being played day through night. By loud I mean seriously loud. If you want restful stay (or sleep) go elsewhere. Breakfast service is a disappointment, it's slow and sometimes food is either forgotten or does not even get delivered (all without explanation or apology). This was with... More

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London
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel's cool interior design is pulled off really well, and the rooms are minimal and finished to a high standard. The bathroom in particular is great, with a huge rainforest shower. The (Western) breakfasts are good value and generally very nice. The hotel is about a fifteen minute walk down the Bund, which is fine, but it's not particularly... More

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Sydney
Contributor
15 reviews 15 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the opportunity to stay at The Waterhouse in late August after a month in Shanghai - I'm delighted to say, it was probably one of the highlights of what was already an incredible experience in China. With an upfront admission that I am an architecture and design junkie, from the entrance on the street level, to the hotel's... More

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Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2014 via mobile

I can't understand why this hotel gets bad reviews. It's conveniently located within walking distance to everything you need. Service was not an issue. Room was perfectly proportioned and fantastic design (I loved the design qualities of this hotel). The roof top bar looked amazing with fantastic views back to the city (unfortunately it was closed when we visited) breakfasts... More

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TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear cjd01, Thank you for sharing your wonderful comment about your pleasant experience in our hotel and it’s really encouraging us. We're pleased that you're satisfied with our location, service, food, and design concept. Looking forward to seeing you again on your return visit. Best regards, The Waterhouse at South Bund More

Hong Kong, China
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 15, 2014

As much as I wanted to like this hotel, everything from how the rooms are misrepresented on the website to the rancid service just made it impossible to find any ounce of redeeming qualities about the place. For starters, prior to the trip, I sent an email to their contact listed on the website several times but received no response.... More

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TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking your time to share your valuable comments with us. We're sorry to hear your disappointed experience in our hotel and would really appreciate that you could advise us further on the comments with regards to our email response failure to you, so we can learn more details and further investigate on it. We... More

Hong Kong, China
Contributor
13 reviews 13 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 12, 2014

This is exactly the "design hotel" you should watch out for! Looks OK on photos, but is badly planned, noisy, bad air conditioning and the staff is truly uninterested in its guests! On top of that the "South Bund" location is a bitt in the middle of nowhere - taxis have problems finding it...

Was this review helpful? Yes 2
TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking your time to write us the review. We’re delighted that you like our hotel’s design and sorry to hear that we might not satisfy and reach your expectation on other aspects as you mentioned. We have shared your comment with our hotel management team, so the related service and facilities will be improved... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2014

There are far better hotels in Shanghai for the cost. They've focused almost exclusively on the look and feel of the place and completely forgotten about service. Breakfast was the worst experience I've had in a restaurant anywhere. Hardly any customers, ordered scrambled eggs on toast with mushrooms. 40mins later they bring me 2 sad looking pieces of toast and... More

Was this review helpful? Yes 1
TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking the time to give us such a detailed review. We’re awfully sorry to hear your poor experience in our hotel, please do accept our apology. Your comment we have shared with relevant department and the related measures will also be taken for the improvement of our breakfast. We’re looking forward to welcoming you... More

Oslo, Norway
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at the WH for 3 nights. This is a perfect hotel if you are interested in architecture/design. The minibar is without charge and the room was nicely designed. The lobby and bar area are full of designer furniture and had a laid back ambience. The rooftop has a bar with an impeccable view of Pudong, however only open... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Well worth a stay just for the inspiring exterior and well-picked interior. The location is right beside Bund Beach, so be prepared for high music and sounds at different times of the day if you got a room facing Pudong river. It will not ruin your sleep at night, but if you want a quiet afternoon it will. The room... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2014

We loved this hotel. It was clean and stylish and upon arriving early we were given an upgrade that was bigger than our flat in London. The views were incredible and the open plan bathroom and rain shower were stunning. The layout and design of this hotel is inspiring. The service was good and most of the staff speak very... More

Was this review helpful? Yes 1
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Additional Information about The Waterhouse At South Bund

Address: No.1-3 Maojiayuan Road, Shanghai 200011, China
Location: China > Shanghai Region > Shanghai > The South Bund
Price Range (Based on Average Rates): $$
Number of rooms: 19
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Also Known As:
The Waterhouse At South Bund Hotel Shanghai

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