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All 3,841 Shanghai hotels

The Waterhouse At South Bund

No.1-3 Maojiayuan Road, Shanghai 200011, China (The South Bund)
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Ranked #223 of 3,841 hotels in Shanghai
A recent review
4 of 5 stars reviewed 6 days ago
cjd01 Perth, Australia
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60 people have reviewed this hotel

Traveler rating
    30
    13
    7
    7
    3
See reviews for
1
27
4
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I can't understand why this hotel gets bad reviews. It's conveniently located within walking distance to everything you need. Service was not an issue. Room was perfectly proportioned and fantastic design (I loved the design qualities of this hotel). The roof top bar looked amazing with fantastic views back to the city (unfortunately it was closed when we visited) breakfasts... More

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TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear cjd01, Thank you for sharing your wonderful comment about your pleasant experience in our hotel and it’s really encouraging us. We're pleased that you're satisfied with our location, service, food, and design concept. Looking forward to seeing you again on your return visit. Best regards, The Waterhouse at South Bund More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As much as I wanted to like this hotel, everything from how the rooms are misrepresented on the website to the rancid service just made it impossible to find any ounce of redeeming qualities about the place. For starters, prior to the trip, I sent an email to their contact listed on the website several times but received no response.... More

Was this review helpful? Yes
TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking your time to share your valuable comments with us. We're sorry to hear your disappointed experience in our hotel and would really appreciate that you could advise us further on the comments with regards to our email response failure to you, so we can learn more details and further investigate on it. We... More

Hong Kong, China
Contributor
13 reviews 13 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is exactly the "design hotel" you should watch out for! Looks OK on photos, but is badly planned, noisy, bad air conditioning and the staff is truly uninterested in its guests! On top of that the "South Bund" location is a bitt in the middle of nowhere - taxis have problems finding it...

Was this review helpful? Yes 2
TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking your time to write us the review. We’re delighted that you like our hotel’s design and sorry to hear that we might not satisfy and reach your expectation on other aspects as you mentioned. We have shared your comment with our hotel management team, so the related service and facilities will be improved... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

There are far better hotels in Shanghai for the cost. They've focused almost exclusively on the look and feel of the place and completely forgotten about service. Breakfast was the worst experience I've had in a restaurant anywhere. Hardly any customers, ordered scrambled eggs on toast with mushrooms. 40mins later they bring me 2 sad looking pieces of toast and... More

Was this review helpful? Yes 1
TheWaterhouse, Marketing Communications Manager at The Waterhouse At South Bund, responded to this review

Dear Valued Guest, Thank you for taking the time to give us such a detailed review. We’re awfully sorry to hear your poor experience in our hotel, please do accept our apology. Your comment we have shared with relevant department and the related measures will also be taken for the improvement of our breakfast. We’re looking forward to welcoming you... More

Oslo, Norway
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at the WH for 3 nights. This is a perfect hotel if you are interested in architecture/design. The minibar is without charge and the room was nicely designed. The lobby and bar area are full of designer furniture and had a laid back ambience. The rooftop has a bar with an impeccable view of Pudong, however only open... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Well worth a stay just for the inspiring exterior and well-picked interior. The location is right beside Bund Beach, so be prepared for high music and sounds at different times of the day if you got a room facing Pudong river. It will not ruin your sleep at night, but if you want a quiet afternoon it will. The room... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2014

We loved this hotel. It was clean and stylish and upon arriving early we were given an upgrade that was bigger than our flat in London. The views were incredible and the open plan bathroom and rain shower were stunning. The layout and design of this hotel is inspiring. The service was good and most of the staff speak very... More

Was this review helpful? Yes 1
Luxembourg City, Luxembourg
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 27, 2014

Maybe not the most central location but the astonishing architecture was worth every step untill there. The bar on the rooftop is one of the best spots in town, with a magnificient view on the river and Pudong. Rooms were great with integrated bathtub in the floor.

Was this review helpful? Yes 1
Paris, France
2 reviews
3 of 5 stars Reviewed November 17, 2013

I stayed one night at the Waterhouse. My husband and I had business obligations the next morning but wanted to stay in a design-oriented, original hotel in the city. The design itself is very stylish, but not so functional. A lot of concrete makes for noisy halls in the night when people in high heels run by - not the... More

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Atlanta, Georgia
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 15, 2013

Fundamentally, this hotel is very cool. A former Japanese army barrack, the building has been creatively re-imagined by Shanghai "starchitects" Neri & Hu. The hotel balances some of the building's remaining grit with terrific modern finishes and design. The rooms vary in style and size. I stayed in 18B, a decent sized room that faced the courtyard. The room was... More

Was this review helpful? Yes 1
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Additional Information about The Waterhouse At South Bund

Address: No.1-3 Maojiayuan Road, Shanghai 200011, China
Location: China > Shanghai Region > Shanghai > The South Bund
Price Range (Based on Average Rates): $$
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Also Known As:
The Waterhouse At South Bund Hotel Shanghai

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#292 Best Value Hotel in Shanghai
Number of rooms
19

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