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All 3,926 Shanghai hotels

Waldorf Astoria Shanghai on the Bund

5.0 of 5 Hotel   |   No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China (The Bund)
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Ranked #2 of 3,926 Hotels in Shanghai
A recent review
5 of 5 stars reviewed today
borie m Paris, France
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737 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Paris, France
1 review
5 of 5 stars Reviewed today NEW

We stayed over the weekend and enjoyed every minute of our stay. Highlights were our art-deco room with Pudong views, Eggs Benidict and latte cappuccinos for breakfast, outstanding dinner at the French restaurant (foie gras sangria - superbe) and very friendly staff. The concierge helped us with last minute reservation for Villa le Bec, which was highly appriciated.

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Shanghai Region, China
1 review
1 of 5 stars Reviewed yesterday NEW

Just to provide a little context, I am Hilton Honors Gold and I stayed in the Junior Suite... [Review Begins] The Waldorf isn't shy about self-promotion. There is a video on repeat when you enter your room that force-feeds you pictures of movie stars and heads of state all enjoying the "Waldorf" Experience. The narrator purrs along with the montage... More

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WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Sir / Madam, Thank you for talking the time to share your feedback with us. We are very sorry and disappointed to learn of your negative experience. It is our goal to serve every one of our guests to the best of our ability and we apologize that we were not able to achieve this for your visit. We... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I think this is the top class hotel in SH, superb grand decoration and perfect location- the bund. Not too much room but each is very great. Room space is not so large but eveything is elegant. Housekeeping staff are very nice. Very worth to enjoy it. But price is high........

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newcastle upon tyne, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

We have stayed Shanghai Waldorf Astoria hotel for 4 nights in 2 different rooms, the sinks of both bathrooms were not very clean, we felt the hotel staffs not very passionate for their jobs, we did not see many smiles on their faces, and also, the hotel reception staffs speak good English, but I found the rest of staffs were... More

Review collected in partnership with Waldorf Astoria

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WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for taking the time to share your feedback from your recent stay and please accept our sincere apologies for this unhappy experience. We will certainly investigate this further and your feedback will help us to continue to improve our training processes. We hope you will return to stay with us to experience the results of that work firsthand.... More

New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is at e heart of the Bund! I used my points (alot of them!) but as a diamond member, I had breakfast , drink coupons at the Long Bar ( not to be missed) and an awesome breakfast. What a way to be pampered!

Was this review helpful? Yes 1
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for your wonderful review of our hotel location, the breakfast, our landmark Long Bar as well as our service. We look forward to welcoming you back in the near future. Yours sincerely, Jennifer Hong Director of Marketing Communications More

New Jersey
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is the best place I've ever stayed at! Service was amazing from the moment I walked into the hotel. The employees also spoke the best English that I encountered during my visit to China. I can't even describe how helpful our concierge Michael was our during hotel stay. I entered the hotel stressed because I had left my new... More

Was this review helpful? Yes
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for your wonderful review which makes us very proud of our hotel and our service. We will share your compliments with Michael and the Concierge team, as well as the Long Bar team. We are delighted that you had a great experience at our Spa and thank you so much for your recommendation. We look forward to welcoming... More

Collierville
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Besides the excellent location and facility, the service at this hotel is among the best in all hotels that we've stayed. Staff was extremely helpful, sincere, and polite. We had a minor issue in the room, but it was resolved immediately.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for your wonderful review, it is so encouraging to receive positive comments on the quality of our service as well as our location and facilities. We hope to see you again soon. Yours sincerely, Jennifer Hong Director of Marketing Communications More

Oslo, Norway
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved to stay at this hotel - Nice sorrundings - good Food and excellent staff - this is a very good Place to be when visiting Shanghai. The Meeting facilities is also very good. Friendly and welcoming people- I would reccomend this for anyone.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for your great review and we are so pleased that you like out hotel, the culinary as well as our service. We appreciate your recommendation and we hope you will stay with us again on your next visit to Shanghai. Yours sincerely, Jennifer Hong Director of Marketing Communications More

London
Top Contributor
134 reviews 134 reviews
80 hotel reviews
166 helpful votes 166 helpful votes
1 of 5 stars Reviewed 1 week ago

What was hoped to be a wonderful first trip to China and Shanghai on, the Bund at the Waldorf Astoria, turned out to be a shockingly bad experience, let me explain: I requested my room to be cleaned and the rooms were cleaned properly for the most part, except one shocking incident where the overall cleaning was poor, I did... More

Was this review helpful? Yes 4
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for your extensive feedback which we have reviewed in detail. Your feedback came as a surprise to us as we do normally receive very positive feedback about our services and especially our housekeeping services. We strive to exceed the expectations of all of our guests and have set our standards high - we cannot allow room for negligence.... More

Asnieres-sur-Seine, France
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

staying at the Waldorf was great.everything is perfect (the wall paper in the room is an exception,not as perfect as you could expect from that type of hotel)view on the bund and pudong is a live theater.

Was this review helpful? Yes 1
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for staying at Waldorf Astoria Shanghai. The vista from our guest rooms is truly spectacular. We look forward to welcoming you back in the near future. Yours sincerely, Jennifer Hong Director of Marketing Communications More

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Additional Information about Waldorf Astoria Shanghai on the Bund

Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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