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Waldorf Astoria Shanghai on the Bund

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No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
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Waldorf Astoria Shanghai on the Bund
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Waldorf Astoria Shanghai on the Bund
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933 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cambridge, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night before flying back to the UK and only wish we had been able to stay longer. We were upgraded to a room with a view over the famous Shanghai sky-line. - thank you. This didn't disappoint - especially when the lights came on. The room itself was lovely with a small dressing room and... More 

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shanghai
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here twice - this hotel is phenomenal ... The Waldorf Astoria Shanghai on the Bund mixes old and new China. Half of the hotel is comprised of an historic building on the Bund, home of an old elite club where famous gangsters and diplomats used to wine and dine. The back half is the new tower, where the... More 

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Auckland Region, New Zealand
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Was looking forward to staying here after reading the reviews. Lovely location and spacious rooms. I found the service a bit hit and miss and the rooms a little dated. The food and drinks were incredibly expensive including afternoon tea where you had to pay for a top up coffee. No Club Rooms so everything cost.mi didn't think it was... More 

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WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Vinkac Thank you for taking the time to share your feedback with us. With great regret we heard that our service didn’t meet up your expectations. Your comments are of most valuable for us to improve as well as maintain the high service standard. We have communicated with respective departments on this and relevant trainings will be enhanced. We... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Great place. Well equipped rooms with technology to match. Impressive television integrated in the bathroom mirror. Drapes that open automatically when you enter the room. Service is impeccable. Lighting console in the room could have been better.

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WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Ajay A Thank you for choosing Waldorf Astoria Shanghai on the Bund! We are glad to hear that you have enjoyed not only the room facilities but also the great excellent service. Your positive comments will be share with our colleagues and trust that they will feel very much encouraged! Thank you Ajay A for your great review and... More 

Paris, France
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Not only a landmark building on the most elegant street of Shanghai, the "Bund", but the Waldorf Astoria is exquisitely furnished with turn of the century pieces adorned with impeccably presented fresh flowers all along the pathways between the old and the new buildings, restaurants, waiting spaces and coffee bar,...! The hotel has charme of the past and the comfort... More 

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WaldorfAstoria2011, General Manager at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Mehri13, Thank you for taking the time to feedback on your recent stay with us, we appreciate this and always welcome feedback from our guests. In regard to your comments about not being able to reach any of the hotel management, this comes as a surprise to us and you are welcome to reach out to us at shawa.info@waldorfastoria.com... More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The highlights for my wife and I: -- The hotel was great value for money given its high standard, though I think it is partly a reflection of how competitive the hotel trade is in Shanghai. -- The bed was insanely comfortable and the bedding high quality and immaculately prepared. I never realized I cared much about bed quality, but... More 

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WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Matt H Thank you for sharing you great review with us and fellow travelers on TripAdvisor. We are glad to learn that you and your wife had a pleasant stay at our hotel, and what you have enjoyed the most is the quality bed and bedding. In our quest to personalize your stay with us, we have also put... More 

studio city, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

another wonderful stay in shanghai at the Waldorf! staff is amazing and anticipated my needs. room upgrade was fantastic! stuck in the hotel over the weekend due to the typhoon but had a fantastic spa experience with the oriental healing massage. my home away from home.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Thomas A Welcome back to Waldorf Astoria Shanghai on the Bund! We are glad to hear that you have enjoyed your stay and SPA service. We would like to share with you the exclusive promotion “Waldorf Astoria Spa Experience” which you will be rewarded with $150 redeemable credits for a spa service of your choice by booking directly on... More 

London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel for our anniversary trip, due to its location and also on the recommendation of our tour guide. It was a great decision. This hotel really succeeds in exceeding expectations in everything they do. We arrived at around 7.30am (we had an early arrival from London) and the management could not have been more apologetic about our... More 

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WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Stephen C Thank you for taking the time to share your staying experience with fellow travelers on TripAdvisor! We are glad to hear that you have enjoyed not only the hotel facilities and breakfast buffet, but also our staff was of great support to you during your stay with us! Your compliments will be shared with our colleagues and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel understands service, the quality of the food is worth every dollar. The staff are wonderful people and fully understand what service means. Pay for the view, it is the icing on the well cooked cake. Paul and Karen say thank you.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
WaldorfAstoria2011, Director of Sales at Waldorf Astoria Shanghai on the Bund, responded to this review

Dear Paul Thank you for choosing Waldorf Astoria Shanghai on the Bund! Staying in a river view room is absolutely a great choice for spending a romantic evening in Shanghai! It is our great honor to have your compliments and we are so glad that you have enjoyed a pleasant stay with us. We are looking forward to welcoming you... More 

Hong Kong, China
Level Contributor
16 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is an ia great location but is splitting two buildings. The older building is much nicer than the new building. The room was spacious and all you expect it to be but the staff were a little stiff except for the staff in the Long Bar. The porters were a little slow and the check in was a... More 

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for taking the time to share your comments with us on TripAdvisor. We are glad to hear that you have enjoyed the luxurious room facilities and the good service at our legendary Long Bar. Regarding your feedback about the service at Front Office, we will communicate with related department. Your comments are of most importance for us. We... More 

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Staying in The Bund

Neighborhood Profile
The Bund
While there are certainly many other “bunds” in the world, “the Bund” refers to Shanghai’s famous waterfront. The area’s Gothic, Art Deco and Beaux Arts monoliths were built when it was part of the Shanghai International Settlement run by the British and Americans. The atmosphere of colonial-era luxury has endured over time and is now found in the five-star hotels, luxury brand boutiques and expensive restaurants that can be found within the historic buildings. A cultural center has built up away from the water and some of Shanghai’s best art galleries and museums are housed close to the Bund. Nighttime views of Pudong and the rest of the city also make for a great backdrop at the many rooftop clubs.
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