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Waldorf Astoria Shanghai on the Bund

Travelers' Choice award winner
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No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
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Waldorf Astoria Shanghai on the Bund
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Waldorf Astoria Shanghai on the Bund
Waldorf Astoria Shanghai on the Bund
Waldorf Astoria Shanghai on the Bund
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834 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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New York City, New York
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Despite the beautiful historic building, the WA Shanghai shows poor commitment to service qualities. I was here for a friend's wedding banquet. Among the scandal of shady beef sourcing, one would expect the F&B staff to be more on alert, yet the waiters proved their indifference is beyond help. Dirty dishes were not taken away. New courses were just thrown... More 

Was this review helpful? Yes
WaldorfAstoria2011, General Manager at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for taking the time to share your feedback on your recent visit to our hotel. Allow me to apologize for the clear lack of service and attention delivered during your meal. Clearly, this is not acceptable, not what we stand for and is very disappointing for us. The envelope left behind is another case of one of our... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

It is one on the best hotel I have experienced in Shanghai. Nice view with luxury room. I wish to come back. Staffs are very friendly. They offer us an upgrade room to river view with cake complimentary. It is very lovely stay in Shanghai.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Director at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back on your next trip to Shanghai! Yours sincerely, Fabio Berto Director of Business Director More 

California
Contributor
17 reviews 17 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is beatifully decorated as a palace, walked into the door, nice concierge service and efficient check in service. The room, big enough and looked clean, in particular the bed is huge and comfortable. Had several drinks in the long bar and then dinner in the internal French restaurant, great food and service and the manager kindly offered us... More 

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Director at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for your high regards on our hotel facilities, dining and service. We look forward to having you stay with us again in the near future. Yours sincerely, Fabio Berto Director of Business Director More 

Seoul, South Korea
1 review
4 of 5 stars Reviewed 3 days ago NEW

We had an amazing stay and can't stop praising the hotel and team. Only downside was the bell man at the door when we entered. It seemed like he just got dressed into the bellman's uniform for that day and never had a clue or personality who would support and justify being a doorman. However, this is one out of... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Director at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for sharing your experience from your recent stay. We are very much delighted to learn that you enjoyed the stay and look forward to welcoming you back again in the near future. Yours sincerely, Fabio Berto Director of Business Director More 

United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you ever have to stay in Shanghai, and want to treat yourself to something special stay here! The staff was courteous, kind, and very helpful. The Experience was Old World Ritzy to the Max! One of the very best hotels I have ever stayed in....Pay a little extra to get the River View, worth every penny. Conveniently located to... More 

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards of our service and food, as well as the hotel location and room facilities. We look forward to welcoming you back again on your next visit to Shanghai! Yours sincerely, Fabio Berto Director of Business Development More 

Fort Worth
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fantastic service, unbelievable breakfast (if you are Hilton gold it is included). This place is truly opulent! The staff is incredibly attentive. I love this hotel -great location on the Bund - all the amenities you could want!

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
Ulaanbaatar, Mongolia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The long bar is so much fun , great live music, fascinating people to watch and nicely executed cocktails. The bar snacks match the decor and the overall vibe. It is a throwback to the 1920's. The guest rooms were spacious and sumptuous in fact I stayed in for 2 whole days, just venturing out for a Bund walk and... More 

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you very much for your wonderful review. The Long Bar is our iconic bar and we are delighted to learn that you had a lot of fun there. We look forward to welcoming you back again in the near future. Yours sincerely, Fabio Berto Director of Business Development More 

Cranford, nj
Top Contributor
63 reviews 63 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great experience. Service outstanding. Beautiful hotel. Flower arrangements are beautiful. Ate at the Grand Brasserie for dinner and breakfast. Both very good. Breakfast buffet is really good. I highly recommend. The Bund is right outside. Some rooms have a spectacular view.

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

We are delighted to learn that you enjoyed the stay and thank you very much for your high regards of our hotel facilities and service. We look forward to welcoming you back again on your next visit to Shanghai! Yours sincerely, Fabio Berto Director of Business Development More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great location and a great property. Terrific room - spacious, view of Pudong River, huge and well appointed bathroom. Just across the street from the Bund - great for a walk or a run. Ten minute walk to Yu Gardens. I'll defintely return.

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

Thank you for taking time to share your stay experience here. We are delighted to have your high regards on hotel location and facilities. We look forward to welcoming you back in the near future. Yours sincerely, Fabio Berto Director of Business Development More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Perfect hotel!Perfect service and facilities.the gym, pool and library were an added value for me to all the previous mentioned. The long bar inside the hotel is a place to visit in Shanghai, staying in the hotel or not.smooth jazz and extraordinary cocktails. I cannot forget the scent of flowers everywhere in the hotel.

Was this review helpful? Yes
WaldorfAstoria2011, Director of Business Development at Waldorf Astoria Shanghai on the Bund, responded to this review

Thanks you very much for your wonderful review. We are delighted to learn that you enjoyed your stay and the experience at Long Bar, which is an iconic spot of our hotel. We look forward to welcoming you back again in the near future! Yours sincerely, Fabio Berto Director of Business Development More 

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