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Guoman Hotel Shanghai

#144 of 3,975 Hotels in Shanghai
Certificate of Excellence
4.5 of 5
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1 Tower Guosheng Center, No.388 Dadu River Road, Putuo District, Shanghai 200062, China
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25% off Deluxe Room
Guoman Hotel Shanghai
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Ranked #144 of 3,975 Hotels in Shanghai
Certificate of Excellence
A recent review
3 of 5 stars Reviewed April 19, 2015
AaronVancouver Vancouver
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101 Reviews from our TripAdvisor Community

Traveler rating
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    46
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    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

Please do not book this hotel, it's dirty, no air conditioner, location in countryside not close to any where, hotel service sucks, we've found used condemn pack under our executive room five days room service forgot to clean it, just push it deeper to the bed.

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Babe D, Firstly, thank you for staying at Guoman Hotel Shanghai. My apology for the unpleasant experience during your rencent stay. I am very confident that this is not our usual service standard, our Housekeeping department has noted your comment, they will pay more attention on the details of cleaning. GM-Guoman Hotel Shanghai More 

Vancouver
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 19, 2015

I have stayed at this hotel before. The restaurant offers a very good breakfast with both western and Asian options. Una in the restaurant was most helpful in providing Chinese interpretation for my daily trips. The room is spacious and well laid. Cleanliness was ok first day but I tipped with the chambermaid and the 2nd to 6th days -... More 

Was this review helpful? Yes 1
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr. Aaron Vancouver, We are very glad to have you staying us with again. Our Engineering team has fixed the problem of the air conditioning in the room which you stayed. My apology for the inconvient caused to you. We look forward to having you back to us soon. GM-Guoman Hotel Shanghai More 

Dubai, United Arab Emirates
Top Contributor
82 reviews 82 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 15, 2015

Despite my usual misgivings about Chinese hotels, I'm happy to say that this one was different. It is usual business hotel with the basic essentials but the difference is that they work well. The breakfast cuisine is international, the in-room wifi is good and the TV programmes have choice of international channels. The cleanliness is good.

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Sir, Firstly, thank you for staying with us. We are very glad to know that you had a great stay experience in Guoman Hotel Shanghai. Looking forward to serving you again at Guoman Hotel Shanghai in the short future. Best regards! General Manager at Guoman Hotel Shanghai. More 

Beijing, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015 via mobile

My second time stay in this hotel. I paid 250 yuan addition for the Executive Suite, the room is facing to the park, amazing view. I had breakfast at the Executive Lounge, the staff Kiki is very polite. Will definitely return to stay in this hotel on my next trip in Shanghai.

Was this review helpful? Yes 1
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr Leo Z, Thank you for staying with us again. I have passed your good comment to our Club Lounge staff Kiki. We are looking forward to serving you again soon. GM-Guoman Hotel Shanghai More 

Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2015

We stayed in this hotel during our recent company to Shanghai for 2 nights on 30 and 31st Dec 2014 with 16 of us. It is a very beautiful hotel, and beyond my expectations. Grand Lobby with Christmas and new Year Decoration. A kids playing the piano at the lobby. Checked in as arrange by Tourguide without delay. Luggage handle... More 

Was this review helpful? Yes 1
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr. ChingSiang, Thank you for staying at Guoman Hotel Shanghai. And I am glad that you had a great stay experience with us. The breakfast restaurant's set up you mentioned, my Director of F&B will look into it. I and my team here are looking forward to seeing you again soon. Best wishes! General Manager-Guoman Hotel Shanghai More 

Edinburgh, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 16, 2014

This hotel has a good gym, pool and what appears to be comfortable rooms, however the rooms were so hot that it was very difficult to get any sleep. I got moved but still the same, the staff opened the windows but it remained far to hot, my colleagues had the same problems as did other guests but when complaining... More 

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr. Butler, firstly, thank you for staying at Guoman Hotel Shanghai. My apology for your unpleasant sleeping experience. I have asked my Chief Engineer to have a thorough check on your particular room and that floor. I and my team here hope to see you again soon, I will ensure that your room air condition is perfect in your... More 

Beijing, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

I stay in this hotel on 28 Nov for 3 nights. hotel is opposite to the lake, the view is great. hotel is still new, room facilities are functioning well. the room is very clean, bed is very comfortable. the front staff service is good, i would mention the concierge staff Ray, who assist me to book a ticket to... More 

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr Leo, thank you for staying with Guoman Hotel Shanghai, and we appreciate for your comments on our facilities and great service experience. I have personally shared your comments with our Front Office team, and your praise is really motivated them. Looking forward to having you with us again soon. Best wishes! General Manager-Guoman Hotel Shanghai More 

Hong Kong, China
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 1, 2014

This domestic 5-star hotel is located alongside the largest park in Shanghai, named Changfeng Park in Putuo district. Nice park view from the room. This hotel is new and nicely decorated. Full range of amenities in room including a jacuzzi, overhead rain forest and coffee machine. A sizeable shopping mall erected next to this hotel. Nice gym with new equipments... More 

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Larry, Warmest greetings ! Thank you for choosing Guoman Hotel Shanghai for your recent stay and we're greatly appreciate for your comments and as our guests' satisfaction is our main priority. It is very important for us that our guests' experiences are shared. My apology for the service shortfall during breakfast period and I can assure you that this... More 

Reims, France
Top Contributor
86 reviews 86 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 11, 2014

A bit out of the center this westside hotel offers excellent well appointed huge rooms with view on the Park for around 90€. Breakfast buffet gargantuan same goes for dinner buffet. Good food. Staff has limited English but it does'nt really matter because everything is almost brand new and problems inexistant. Here there is a certain level of luxury not... More 

Was this review helpful? Yes
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr. Remis, thank you so much for taking the time to let us know your experiences at our hotel. It is comments like these that keep us moving!. Looking forward to your return visit. Best regards, General Manager, Guoman Hotel Shanghai More 

Vancouver
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 3, 2014

This hotel is two years old so it is not yet suffering from the lack of maintenance that most hotels in China suffer after 4 or 5 years. Pros: good location; near new; good sized room; nice shower and washroom amenities; comfortable bed; Starbucks across the street; staff spoke English; wifi worked well in room; and good breakfast buffet (Asian... More 

Was this review helpful? Yes 1
Guoman-GM, General Manager at Guoman Hotel Shanghai, responded to this review

Dear Mr. Aaron, with pleasure to read your comments and will certainly share them with my staff. Thank you so much! Can assure you that we are working hard to rectify the shortfall and looking forward to welcoming you soon again. With best regards, General Manager, Guoman Hotel Shanghai More 

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