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All 3,841 Shanghai hotels

The Ritz-Carlton Shanghai Pudong

5.0 of 5 Hotel   |   No.8 Century Avenue, Lujiazui, Pudong New Area, Shanghai 200120, China (Lujiazui)
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Ranked #20 of 3,841 hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
ilovemanhattanNyc NYC
  • Reviews (385)
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385 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Firstly I have to say that the hotel facilities, restaurants and room is amazing however the experience with the staff is atrocious. It is probably the only Ritz hotel that I have encountered such poor service and puts me off staying there again. I arrived early in the morning and had a discounted price on the room. The staff at... More

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Ritz-Carlton-Pudong, Hotel Manager at The Ritz-Carlton Shanghai Pudong, responded to this review

Dear Daphers222, I would like to thank you for bringing my attention the experience of your recent stay with us. I would like to sincerely apologize for the level of service that you have received. We are very sorry that we could not accommodate you upon arrival in early morning and I wish to reassure you that should a room... More

Top Contributor
63 reviews 63 reviews
52 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Signature Ritz Carlton service starts before you even arrive. I got an e-mail, wrote back with a question and got an incredibly helpful response. Everything in my room was perfect. We changed flights & arrived earlier, so we rang the hotel to arrange a pick-up, and they came through, unfortunately it was a van (not a mini-van mind you). We... More

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Top Contributor
83 reviews 83 reviews
60 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First class hotel in the best area of town. Rooms are very nice and have great Views of the city, including the most popular building, I left the window curtains open all night long every night just to enjoy the views, the buildings with changing colors and the nice streetscape. Service and food were all very good. I’d highly recommend... More

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3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Shanghai Ritz Carlton begins on the 52nd floor check in and then to my my room on the 48th floor. A room with a view and then some. Great service and a wonderful gym also with a spectacular outlook. Delicious gourmet breakfast buffet included with room rate. To catch the pristine subway just descend to the first floor lobby and... More

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Zurich, Switzerland
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a hotel to recommend. I experienced the best customer service I have ever experienced in this hotel Not only are the views fantastic, the roof-top bar especially amazing, but these guys care. A colleague was going down the elevator, commenting about something she needed in the room, with one of the receptionists listening, and upon her return she... More

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Cupertino, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Before diving into the review, I really want to say thank you to the staff there. During my stay, I sadly caught some stomach issue due to bad food (Has nothing to do with Ritz). I was very sick, and had a fever. I contacted my emergency service provider and was advised to take some medicine. But there is no... More

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

Stayed here during the Formula 1 - We were lucky enough to spend sometime with some of teams including Red bull and Renault which were also staying here. The surrounding area is packed with great eateries including an excellent dumpling and Pizza restaurant (one of the best pizza's ive ever had) Recommend the high tea in the lobby if you... More

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5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed July 7, 2014

Great location, wonderful amenities with pool, exercise facilities and spa and helpful staff. rooms are very comfortable with all of the extras including wifi. Getting to your rooms with the two elevator rides was a bit inconvenient, especially with the problem electronic keys. The only other disappointment was room service, I ordered dinner on arrival my first night and it... More

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Corona, California
Top Contributor
93 reviews 93 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 2, 2014

Let's start with an orientation. This hotel looks down on the Bund, the old famous waterfront on Shanghai, but from the Pudong side of the river. It also overlooks the Oriental Pearl, also on the Pudong side. Both beautiful views. There is a luxury shopping mall right next door, IFC. The fitness center is first rate, as is the breakfast... More

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Montreal, Canada
Top Contributor
52 reviews 52 reviews
45 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed July 1, 2014

Arrived at this hotel after a very long and tiring day and could not have expected a better reception both in terms of service and appearance of this place. Everything was very first class. Rooms are very inviting, cosy and comfortable, yet also stylish and functional (some might say the design is somewhat ornate, but it worked for me). Very... More

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Additional Information about The Ritz-Carlton Shanghai Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Shanghai Pudong 5*
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#12 Spa Hotel in Shanghai #17 Business Hotel in Shanghai #20 Luxury Hotel in Shanghai #22 Romantic Hotel in Shanghai #45 Family Hotel in Shanghai #345 Best Value Hotel in Shanghai
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Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong is Shanghai’s ultimate destination for uncompromising style and luxury. Positioned in Pudong’s social and commercial hub at the top of Shanghai ifc with views over the Bund, the hotel is designed by world famous Richard Farnell and is situated on the top 18 floors of the ultra-modern, 58-story Tower 1 of Shanghai ifc in the heart of the city’s Lujiazui Finance and Trade Zone, offering luxury commercial, residential and retail space. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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