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InterContinental Shanghai Expo

4.5 of 5 Hotel   |   1188 Xueye Road (Xueye Lu), Shanghai 200125, China (World Expo)
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Ranked #68 of 3,928 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
BrianChiu Taipei, Taiwan
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404 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taipei, Taiwan
Top Contributor
94 reviews 94 reviews
75 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice 5 star hotel, great breakfast, comfy room, good service, and nice gym. Location is not great (there's not much within walking distance, can't walk to subway either), means taxi is pretty much the only choice, but probably that's why it's quiet. My only complaint is the towels in my room are pretty worn out. Oh, and... More

Was this review helpful? Yes
Jennifer T, Guest Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We're pleased to hear that you feel great during your stay with us. As you mentioned, our hotel is located adjacent to the Huangpu River and Nanpu Bridge with impressive views. The InterContinental Shanghai Expo is located near Metro Line 7 and Line 8. The hotel is... More

Manchester, United Kingdom
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved this hotel. Beautiful room overlooking the river. My room was a club corner room and therefore 3/4 of it was basically floor to ceilings glass. Loved it. The view at night was simply stunning. Service was perfect and I never received so many messages from the concierge! ;-) I was in Shanghai for business but beware that this is... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We're pleased to hear that you feel great during your stay with us. As you mentioned, our hotel is located adjacent to the Huangpu River and Nanpu Bridge with imprresive views especially at night. Thank you again for staying with us and we do appreciate your recommendation.... More

Angeles City, Philippines
Top Contributor
68 reviews 68 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, the room/suite I finally had (2102) was good, after staying for 3 nights in a suite where the temperature went up in the middle of the night to 25.5 degrees so i woke up sweating! Let's start at the arrival: No Acknowledgement for my colleague and me, both Royal Ambassadors. Instead, a whole discussion about why we could not... More

Was this review helpful? Yes 2
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We are sorry to hear that you feel less than pleasant during your stay in our hotel. We do apologize for the inconvenience that our staffs and facilities especially the aircon brought to you and we will pass your feedback and suggestion to the Engineering and other... More

Shanghai, China
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 15, 2014

The location of EXPO IC is not perfect because there are very few restaurants nearby except for a PAULANER. The hotels itself is well furnished and the garden is especially beautiful. Breakfast is below averge and the service is just OK. As a RA of IHG, you will receive room upgrading to a suite with seaview but without club lounge... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We are happy to hear that you feel pleasant during your stay in our hotel. First, we do apologize for the inconvenience that our location brought to you. We will pass your feedback and suggestion to the Food and Beverage department about the breakfast and the service.... More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2014

The hotel is gorgeous. The lobby is very well designed and it makes visitors feel relaxed once step in. However, the check-in process was a bit slow and the staff's attitude should be improved. The rooms are spacious and well-equipped, with comfortable lighting. Everything is clean and neat. I was lucky that I got the river view, which is so... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear distinguished guests , Thank you very much for your review of our hotel. We're pleased to hear that you feel satisfied with our breakfast during your stay. We will work hard to serve our distinguished guests better. As you mention, we still have room to improve and your advice is very important for us. Thank you again for staying... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 24, 2014

This hotel is very nice-helpful staff, clean, nice grounds, decent restaurants. My husband was there for a business trip and I came along too to explore Shanghai while he was at his conference. The hotel is a half hour walk from the metro, which I did once. You can take a cab to the metro also which I dif most... More

Was this review helpful? Yes 1
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We're pleased to hear that you feel satisfied with our facilities and concierge servive during your stay with us. We will work hard to serve our guests better. Your advice of the shuttle bus is very helpful and I believe many guests would love to take a... More

Taipei, Taiwan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2014

When i was living in shanghai (2005-2012) i experienced many different 5 star hotels. The intercontinantal at the expo is surely one of the most beautiful hotels among them. Great rooms, very nice decoration and in room facilities, super friendly staff at the check-in counter. Been there a few times for breakfast before i left shanghai and was always great... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We are sorry to hear that you feel less than pleasant during your stay in our hotel. We do apologize for the experience when you were having breakfast and our staffs should behave in good manners. We will pass your feedback and suggestion to the Food &... More

Hanau, Germany
Top Contributor
62 reviews 62 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 9, 2014

Stayed for 4 nights on the club floor with a room that has the river side view as well as the Shanghai skyline. Needless to say that the view was excellent. That is the good side of staying at Pudong. Staff was kind, friendly and very welcoming, especially at the club lounge. They remember what you desire and it just... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Guest, Thank you very much for your review of our hotel. We're pleased to hear that you enjoyed a great time during your stay at InterContinental Shanghai Expo. Our club lounge, named Club InterContinental located on 26th and 27th floor, features impressive view of the Huangpu River and Shanghai Skyline, which is a great place to enjoy for breakfast,... More

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2014

Front desk was nice and warm, and they actually smiled this time. A few months ago, the lady i met in the front desk was cold and rude. Glad to see some changes. The only let down was, there are no alcohol in minibar. When i was checking out and mentioning to the front desk, they told me it should... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Guest, Thank you very much for your review of this hotel. We are glad to hear that you feel more pleasant during your stay this time. We do applologize for the mistake we've made in minibar, and we'll bring this feedback to the housekeeping department. Thank you very much for your genuine recognition and opinion. We hope to see... More

Singapore
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed in the hotel for business trip for 12 nights. Overall, the hotel is has its good and bad. I have stayed in other hotels in Shanghai and this hotel pales greatly in comparison for the service and location. I will probably not stay here again. Service needs major improvement! It is impossible to get any attention of service staff... More

Was this review helpful? Yes
Jennifer T, Public Relations Manager at InterContinental Shanghai Expo, responded to this review

Dear Distinguished Guest, Thank you very much for your review of our hotel. We are sorry to hear that you feel less than pleasant during your long stay in our hotel. We do apologize for the inconvenience that our Concierge staff brought to you and they should behave in good manners. We will pass your feedback and suggestion to the... More

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Additional Information about InterContinental Shanghai Expo

Address: 1188 Xueye Road (Xueye Lu), Shanghai 200125, China
Phone Number:
Location: China > Shanghai Region > Shanghai > World Expo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Shanghai Expo 4.5*
Number of rooms: 400
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Also Known As:
Intercontinental Shanghai Expo Hotel Shanghai

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