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Regal Jinfeng Hotel

#2,454 of 3,971 Hotels in Shanghai
No.318 Jingang Road, Pudong District, Shanghai 201206, China
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Regal Jinfeng Hotel
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Ranked #2,454 of 3,971 Hotels in Shanghai
A recent review
4 of 5 stars Reviewed December 25, 2014
liang m Shanghai Region, China
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80 reviews from our community

Traveler rating
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    4
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2
2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
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Shanghai Region, China
1 review
4 of 5 stars Reviewed December 25, 2014

A very good hotel specially when you come business. Staff at reception are very cooperative.Best part hotel gives you free Wi fi. Lobby so cold even in the day & night.Rooms are good but a little noisy in the night.Less entertainment facilities nearby.

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Shanghai
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 21, 2014

Stayed 1 night at the hotel. Service was as expected (nice, friendly staff). Then a chance encounter with the guest relations manager (from Brazil) upon check out made our morning. Comes to show how far a kind smile and a friendly conversation can go for hotel guests. Will definitely consider staying there again the next time I'm in the area.

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Simeon 652, Thank you very much for staying with us and leaving the valuable comments. We are glad to know that you liked our hotel and service. We will continue to make effort in serving you with our warmest hospitality, and sincerely look forward to welcoming you again soon! More 

1 review
4 of 5 stars Reviewed November 1, 2014

English to improve of all service persons specially house keeping and frant office. Restaurent we never use as no vegeterian food is available. The review should not be compusery for 200 words. If we donot have feed back .

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear S.V.Govindraj, Thank you for your assessment points. We’re awfully sorry to learn that our staff's english speaking was not satisfied, we took up your observations and will reemphasize the importance of english service especially at FO&HSKP. Thank you for your staying with us again. We really hope to show you our usual standard when you return soon. Welcome back! More 

Taipei, Taiwan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 30, 2014

Hotel is located in the industrial area about 40 min taxi ride from Hongqiao airport (not during a peak hour). The location is so remote that the taxi driver wondered why I chose to stay here. This was a company trip and I stayed for a whole week. The slow Wi-Fi, jammed elevators and easily heard over next room are... More 

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear BearJ 168, Thank you for staying with us and leaving the valuable comments. We are sorry to hear such inconvenience had brought to you. We have already pass your comment to concern department. We will consider your feedback seriously. Do please let us know if we can do any improvement to make your next stay better. We look forward... More 

Hangzhou, China
1 review
5 of 5 stars Reviewed October 30, 2014

It is a nice hotel, and have a nice stay. I almost come here every month, and was familiar with the facilities. The receptionist was friendly, and they can recognize me when I come. The room on club floor is pretty good, and the service in club lounge is prefect.

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Zhang k, Thank you very much for staying with us and leaving valuable comments. We are gald to know that you liked our hotel and service. We will continue to make efforts in serving you with our warmest hospitality and sincerely look forward to welcoming you again soon! More 

Lundo, Italy
1 review
4 of 5 stars Reviewed October 28, 2014

This is the my first time stayed in this hotel. Was satisfaction, the front desk is warm and friendly, the room is quite nice and comfortable,Its near the airport.we would keep in stayed this hotel next time.

Was this review helpful? Yes
Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Zhang J, Thank you very much for staying with us and leaving valuable comments. We are gald to know that you liked our hotel and service. We will continue to make efforts in serving you with our warmest hospitality and sincerely look forward to welcoming you again soon! More 

Suzhou, China
1 review
4 of 5 stars Reviewed October 21, 2014

This is the second time stayed in this hotel. Everythings seems to be improved. And the biggest surprise is the new service manager Juliana from Argentina or Brazil( i dont remember :( ). She is a very friendly girl. I hope she can help the staff improve their oral english. ohho almost all the staff couldnt speak english except some... More 

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear James W, Thank you for staying with us and leaving the valuable comments. We are pleased to know that you liked our hotel and customer services. We will continue to make effort in serving you with our warmest hospitality, and sincerely look forward to welcoming you again soon! More 

China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014

Stayed in Regal Jinfeng Hotel in mid September because of corporate business. good service in this hotel,the room is quite nice with a comfortable bed.but the wi-fi is not reasonably good during peak hour.

Was this review helpful? Yes 1
Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Roger r, Thank you for staying with us and leaving the valuable comments. We are pleased to know that you liked our hotel and customer services, meanwhile, we're improving and upgrade Wifi Connection with verdor. Hopefully you can see our improvements when come back. We will continue to make effort in serving you with our warmest hospitality, and sincerely... More 

Hoi An
Contributor
19 reviews 19 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 15, 2014

Stayed there twice now and would not recommend it! The customer service is so unfriendly and do not even look at you when you talk to them, not to think of being friendly or smiling. WiFi was so slow, it hardly managed to build up any homepage, I have to work from the room in the evenings, but this wasn't... More 

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Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Hoi An, Thank you for your assessment points. We’re awfully sorry to learn that our staff's attitude was not satisfied, we took up your observations and will reemphasize the critical importance of customer service, we will do our utmost effort to improve the service in the future especially regarding the customer experience and submit to the relative department to... More 

Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 21, 2014

Stayed here twice for business trips, both times were not really satisfied with the customer service especially the front desk. During the first trip, the front desk insists that the price is much more than what our corporate price is. So I made the call to the secretary and finally agreed for my company corporate price. Throughout the whole conversation... More 

Was this review helpful? Yes
Maggie92780, Public Relations Manager at Regal Jinfeng Hotel, responded to this review

Dear Valued Guest, Thank you for your assessment points. We are truly sorry you weren't satisfy with our customer service during your stay. Hotel management team has paid highly attention to your helpful comments. We will conduct more training regarding customer service in future and maintain a high standard of Regal. We hope you could see our improvement next time.... More 

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