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All 3,924 Shanghai hotels

Four Points by Sheraton Shanghai Pudong

4.0 of 5 Hotel   |   No.2111 Pudong South Road,Pudong New Area, Shanghai 200127, China (World Expo)
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Four Points by Sheraton Shanghai Pudong
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Ranked #195 of 3,924 Hotels in Shanghai
A recent review
4 of 5 stars reviewed 1 week ago
Woodfordl Coventry, United Kingdom
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365 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
35 reviews 35 reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a suite. The light was not working. It was not possible to switch off. Finally after several complaints someone come into my room at 1 AM to remove the lamps. The shower was not working. Only bath was possible. Fur an hotel if such category and with this room rate is absolutely unacceptable!!!

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NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are... More

Coventry, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for business and was very pleased with the quality of the room, nice size, with a sofa as well as a large comfortable bed. Room service food was very good. Staff friendly and helpful Only negative was that room carpets could have done with a clean

Was this review helpful? Yes
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice restaurant... More

Rotterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service is really excellent. The rooms are clean and very spacious. I had an appartment with all the facilities what you can imagine. Double bedrooms, double badrooms, a complete furnished kitchen. Living room enormous. Very silent area in this appartment building. Restaurant, the choice is more than great. Allmost everything is available. Very good. Staff is very friendly and... More

Was this review helpful? Yes
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities,... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2014

Well located, comfortable and convenient hotel. Nice restaurant and bar overlooking the Shanghai and Yangtze River. Service creates problems not familiar with the English, so sometimes it's difficult to find agreement. Opposite the hotel there is an interesting street bar, which is worth visiting at night.

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NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Brisbane, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 26, 2014

During my stay of 4 nights my credit card was fraudulently charged with $12000 USD. When contacting the hotel all they would say their staff are honest. But when you only stay in one place for 4 nights and use cash everywhere but that hotel its clear that someone at the hotel front desk is involved with credit card fraud.... More

Was this review helpful? Yes 1
MagdyAnis, Managing Director at Four Points by Sheraton Shanghai Pudong, responded to this review

Dear Mr. Frappell, Firstly thank you very much for choosing your stay with Four Points by Sheraton Shanghai, Pudong. On behalf of entire hotel management and associates, we would like to extend our sincere apologies to you for all the inconvenience caused during your recent stay. As a bank card holder, I fully understood your disappointment and anger of card... More

Gainesville, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2014

Pros: convenient location. right next to the Tangqiao station of Metro line 4. Rooms are clean and service is decent. Cons: carpets in 2 rooms I stayed at are worn out and need to be replaced. Computers at the business center need to be replaced by newer ones with up-to-date operating system that can show regular webpages such as those... More

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NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and very pleased to learn from the feedback that you rated us. It was great to read your comments referring to hotel location, rooms and great service as this is what we aspire to.... More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2014

I redeemed one free night using my starpoints, used only 3000 pts. I consider this great value. The hotel is located in Pudong. The metro is a couple of mins walk away, which leads you to many other parts of this mega city. In the US, four points hotels are built like 3-star hotels, but in China, they are 4-5... More

Was this review helpful? Yes
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Seaford, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 9, 2014

Good clean hotel, a little away from any of the main attractions, and CBD but priced to match. There is a metro station right in front of the hotel which allows for good links to the city center. Hotel rooms are well equipped and clean, although there is no free WiFi in the rooms, there is in the lobby. Not... More

Was this review helpful? Yes
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Senior Contributor
41 reviews 41 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 4, 2014

2times i stay here. Business and family. Price really cheap compare with facility and big room i got. Really nice. Everything good. But location in pudong. Means not near to downtown. Must across bridge to puxi..yyyuan and the famous xiao long pao 😀 Recommended hotel in shanghai if price important to you

Was this review helpful? Yes 1
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

London, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 30, 2014

rooms are pretty tired-could do with a good clean and paint job. otherwise its ok. Its quite good for shopping but in the evening if you don't want chinese food it is a bit of a problem there is a sports bar but in all the times I have been there it is in semi darkness and no one seems... More

Was this review helpful? Yes
NancyC974, Manager at Four Points by Sheraton Shanghai Pudong, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with hotel condition. The management team has been... More

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Additional Information about Four Points by Sheraton Shanghai Pudong

Address: No.2111 Pudong South Road,Pudong New Area, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Shanghai Pudong 4*
Number of rooms: 326
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Also Known As:
Four Points By Sheraton Shanghai Hotel Shanghai
4 Points By Sheraton Shanghai
Four Points Shanghai
Shanghai Four Points

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