I had made a booking for 4 rooms. 3 of them were up against a wall (on the 3rd floor) so you could open the window approximately 10 cm and it was pitch black without the light on. The last room was on the 2nd floor and that window was overlooking a huge AC that was terribly noisy. We were... More

This establishment has the makings of a good four star hotel (and may have been so once before) with a nice lobby, generally sizable and comfortable rooms, friendly and efficient staff, and a truly outstanding location if you want to be near the Bund, the East Nanjing pedestrian mall (with subway access), and the Yu Gardens. But the hotel is... More

First impression was good, sparkling contemporary lobby. Once you stepped out on the elevator on your floor reality sets in and you see how drab and tired the hotel is. The carpet is threadbare and visibly filthy and the same goes for the rooms' carpet as well. Bathroom facilities and beddings are clean enough but housekeeping standard is below par.... More

At first sight the hotel looks very nice with its cool, clean & crisp lobby, but the room are the traditional hutong type, where they don't clean the rooms more than necessary, look in the corners and you understand what I mean. But the price for a room is ok and you cant expect a 5 star hotel to a... More

I booked the Shanghai Elegance Bund hotel and had to spend 9 days in this hell. Those who favour the Elegance hotel are SURELY from another world. Staff not friendly and helpfull AT ALL. When I arrived at the hotel, they did not have my booking. I arrived late at night and only after they scrolled through MY booking confirmation,... More

The Elegance Hotel is tucked away off the street but this makes it quite quiet and it is signposted on the street so it is easy to find. It is about 1 block from the Bund so it is in a very good location. Our room was spacious and well appointed, although a little worn. It was clean which is... More

This hotel is located a couple of hundred metres from the bund and a 10min walk (at the most) to the East Nanjing road metro, making it a great location from which to explore shanghai. We stayed twice in April, and both times the rooms were of a good size, clean and included a refrigerator which was useful. Only gripe... More

We have stayed in Shanghai on many occasions. We discovered the Elangrace just after it opened and have been staying there each year since. Approx 4 years. We have found it very comfortable. It is built back from the street and is very quiet hotel. The service is extremely good and services also very good. The location is close to... More