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The PuLi Hotel and Spa

Travelers' Choice award winner
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No.1 Changde Road, Shanghai 20004, China
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1 room 1 guest
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The PuLi Hotel and Spa
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1,045 Reviews from our TripAdvisor Community

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Traveler rating
    803
    194
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1045)
  • Mar-May only
    (255)
  • Jun-Aug only
    (289)
  • Sep-Nov only
    (276)
  • Dec-Feb only
    (225)
All months
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was referred to the PuLi Hotel by a number of friends who found out I was traveling to Shanghai - and I was not disappointed!!! From the minute I arrived to the time I departed, the hotel did not disappoint! From the chic, sleek minimalist decor to the amazing layout of the room and the well equipped pool and... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

It's the most luxury place you could pick. Rooms are huge, clean and well decorated. The toilet is massive, TV is big flat screen with international channels. Everything is top. Said that, the downside is the price... breakfast is extremely slow to come, quite too slow. Plus is very expensive for what you get. Even a simple burger that is... More 

Was this review helpful? Yes
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you for taking the time to post a TripAdvisor review following your stay at The PuLi. Whilst I am delighted to read you have chosen us for your stay and that you enjoyed our guest rooms with its vast size and amenities I was really disappointed to read you thought our food to be overpriced. We do... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the puli for a conference I attended in June. The service was exceptional, staff extremely helpful and rooms very spacious with beautiful fittings and gorgeous bathroom. I travel to China each year for conferences and the puli is a little oasis in a big city. I would definitely recommend the puli as a wonderful boutique hotel to... More 

Was this review helpful? Yes
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for posting such a lovely TripAdvisor review following your stay during a conference at The PuLi. I am very happy to note that your stay was enjoyable and that the service was exceptional with our colleagues being extremely helpful. They will be happy to know that their service approach and hard work has been so positively... More 

Amsterdam, The Netherlands
Level Contributor
168 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly helpful staff and concierge. The rooms are generous, comfortable. The location is great with walking distance to many things and metro stop just next door. Very good cocktail bar with great outdoor area. The only 2 negative things about the hotel is that there is no way for pedestrians to get to the main entrance- you need to walk... More 

Was this review helpful? Yes
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, I really appreciate you taking the time to comment on your recent stay at The PuLi - thank you for this! I was most pleased to read your kind feedback on the helpful staff, in particular our Concierge team. Our team members certainly have a huge reason why the PuLi has become a home away from home for... More 

iceland
Level Contributor
147 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel totally nails it. We loved it from the minute we walked in. Very modern in a great way, fantastic decor and very welcoming staff. Our room was fantastic, huge big nice comfy bed, great blinds that work from your mains, amazing bathtub with the views of the city and the best thing was loads of treats and drinks... More 

Was this review helpful? Yes 1
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you for taking a moment to share your detailed feedback from your recent stay at The PuLi. I am delighted that "totally nailed it" in terms of welcoming staff and fantastic decor and that you found your guest room to be fantastic with all its amenities, layout and great views! It is always great to read how... More 

Puebla, Mexico
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Wow, what a wonderful experience as I was used to have... Had stayed here a big bunch of times and this time is a big contrast with last time when I felt they had let their guard down. But I did however read the latest reviews and I guess that it is a hit or miss thing with Puli now... More 

Was this review helpful? Yes
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear repeat Guest, Thank you so much for taking the time to write such a detailed review following your return visit to The PuLi - that is much appreciated and helpful!! I am delighted to read we were able to make your return visit to our urban resort a wonderful experience - thanks for believing in us. I will certainly... More 

Paris, France
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Ideally located in Shanghai for those who want to shop in Shanghai, the design of the hotel is stunning: a perfect mix of Chinese influence and contemporary design! The service is great, the rooms are spacious, well equiped, very quiet. Nice pool/spa One of the greatest and most authentic hotel in Shanghai!

Was this review helpful? Yes 1
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for writing a TripAdvisor review following your stay at The PuLi. My team and I are delighted to know you enjoyed your stay, from the ideal location to the stunning hotel design, to the great service and well equipped rooms. What can I say - when are you coming back to our authentic urban resort? Do... More 

Detroit, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Buyer beware!!!This hotel had a terrible terrible service staff. The manager was rude. Promise at reservation was not kept upon arrival. The room was smoke filled on the non smoking floor. The glassware and floors were dusty. The bathtub did not hold the water and the shower was stained and rusty.

Was this review helpful? Yes 3
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for posting your comments on TripAdvisor. Upon verifying your comments personally with my executive housekeeper we could unfortunately not find anything wrong with the bath tub stopper nor rust marks in the shower or lingering cigarette smell. We did locate some discoloring on the sandstone in the shower stall and will be taking care of this... More 

Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was friendly and room was nice but the price was higher than that of similar quality hotels. The room views were great but there were at least 20 separate light switches you needed to figure out and you can't raise the blinds in the windows (only open them). I wanted to take pictures of the view.

Was this review helpful? Yes 1
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you for posting your comments on TripAdvisor. I was happy to read you enjoyed our friendly staff and nice room and have taken note of the numerous light switches. Your blinds can indeed be manually raised by simply pulling down the cord located on the side next to the blinds. Whilst pricing levels can vary based on... More 

Sydney, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the PuLi. The lobby is especially impressive. It's got a nice Asian feel to it, while it is also modern at the same time. The restaurant in the hotel is called Jingan and is supposed to be great, but we were not so impressed, unfortunately.

Was this review helpful? Yes
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you so much for writing a review on TripAdvisor following your stay at The PuLi. I am happy to note you enjoyed your stay and that our urban resort with its Asian and modern feel and in particular that our impressive lobby made lasting impressions. We would certainly want you to give our Jing An restaurant another... More 

Hotel Review Summarization

What travelers say

  • Nespresso machine(4)
  • Long bar(4)
  • Very nice(4)
  • French concession(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

563 photos of this hotel

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Bathroom (32)
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Other (250)

Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Room/suite (11)
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Dining (2)
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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

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