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Pentahotel Shanghai

#72 of 3,989 Hotels in Shanghai
Certificate of Excellence
No.1525 Dingxi Road, Changning District, Shanghai 200050, China
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Pentahotel Shanghai
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330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (330)
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    (93)
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    (102)
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    (71)
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    (64)
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1 review
5 of 5 stars Reviewed yesterday NEW

It was fantastic warm feelings when the first step into the hotel after a several hours flight delay and the traffic jam. Unexpected the front desk staff can recognize me since my last visit which was 1.5 month ago. Those warm smiling and the efficiency shown the team were well trained. Definitely will choose this hotel for my next Shanghai... More 

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Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

There is a few hotels in the world for the frequent travellers to get touched by the staffs. Specially after a hectic day and the flight delayed a couple of hours. No matter how terrible the day I spent during the trip, the friendly staffs always give me truely heartwarming experience. I truely feel at home everytime in Pentahotel, Shanghai.

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Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your enthousastic comments about pentahotel Shanghai. I am very happy to hear you are enjoying your frequent stays with us and hear your positive comments about our enthusiastic and genuine team of Associates. We look forward to have you back very soon! More 

Sydney
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The location is okay and close to subway station, room is not bad but the problem is most of their staffs don't have sense of customer service at all. Only one girl greeted us with smile and did her best to get our room ready before check in time, but the rest if the staffs at the concierge need to... More 

Was this review helpful? Yes 1
Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your constructive comments about pentahotel Shanghai. I am very sorry to hear that the service level during your recent stay has not lived up to your expectations. We have investigated the matter and most sincerely apologize if at check in our deposit procedure was not properly explained to you. The Associate has been spoken to in order... More 

Tokyo, Japan
1 review
4 of 5 stars Reviewed 1 week ago NEW

Most responsible person in restraunt should review food preparation before 6:00 openning. I saw him going up at around 6:45am. That is why food preparation was not completed before 6:00am. Hope next time great improvement can be seen.

Review collected in partnership with this hotel

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Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your constructive comments about pentahotel Shanghai and I appreciate you sharing them with us. Following your comments we have investigated the breakfast set up times of the three days that you stayed with us and found that on all days the breakfast was set up in time (i.e. 6am) and would appreciate if you can let me... More 

Bengaluru (Bangalore), India
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

If you're on a business trip, or on a budget, and looking for a smart, neat and clean hotel with excellent service and friendly staff, then this is it. Situated only about a few mins walk from the Zhongshan Park subway station on the line 2 (green line). Nicely kept rooms, clean all the time, staffs mostly speak English. They... More 

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Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your enthousiastic comments about pentahotel Shanghai. I am very happy to hear you liked our concept and location and thank you for sharing this with us. We get lots of good comments about this, right next door to the metro station serving lines 2, 3 and 4 and with lots of restaurants and the beautiful Zhongshan Park... More 

Deutsch
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The Hotel is near by the City Center. The staff are very friedly. The Internet spped is very bad. Breakfast are nice and good varieties of choices. A lot of Restaurant are near by the Hotel. The room are OK, but sometimes the noise from the street are very loud.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your positive comments about pentahotel Shanghai. I am very happy to hear you liked our hotel and location and thank you for sharing this with us. We get lots of good comments about our location right next door to the metro station serving lines 2, 3 and 4 and in a very bustling part of the city.... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Shanghai is so large that "downtown" covers many areas. Some areas are transportation hubs while others are not. Pentahotel is located in Zhongshan Park, a major transportation hub with 3 metro (subway) lines converging in a station of that name directly underneath a shopping mall. One of the lines, no. 2 links both Pudong and Hongqiao airports. An entrance to... More 

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Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your comments about pentahotel Shanghai. I am very happy to hear you liked our location and thank you for sharing this with us. We get lots of good comments about this, right next door to the metro station serving lines 2, 3 and 4 and with lots of restaurants and taxi's in our neighborhood. I am glad... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location is convenient. You can find the convenience stores and restaurant nearby hotel. Staff are nice and can encounter your needs immediately. Breakfast are nice and got varieties of choices. Room is clean and tidy. Recommended for your stay in Shanghai.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your enthousastic comments about pentahotel Shanghai. I am very happy to hear you are enjoying your stays with us and hear your positive comments about our enthusiastic team of Associates, breakfast, comfortable rooms and convenient location for traveling around town and both airports. We look forward to have you back very soon! More 

Vancouver, Canada
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 27, 2015

- It's located in a very good location...close to metro station. - front desk staff were quite friendly...when we told her we had to go to the airport, she ran out to get a taxi for us - hallway was smelly - room was nice and clean - bathroom was clean, shower was good - breakfast was good

Was this review helpful? Yes
Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your enthusiastic comments about pentahotel Shanghai. I am very happy to hear you liked our hotel and location and thank you for sharing this with us. We get lots of good comments about our location right next door to the metro station serving lines 2, 3 and 4. Thanks also for your comments about the hotel Associates... More 

Laguna Beach, California
1 review
5 of 5 stars Reviewed July 21, 2015

The room was clean at all the time . the staff were nice and helpful. The food was good and service at restaurant was good. i would stay there any time i go to Shanghai and i will recommend the my friend to stay there .

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcel v, General Manager at Pentahotel Shanghai, responded to this review

Thank you for your great and enthusiastic comments about pentahotel Shanghai. I am very happy to hear you liked our hotel concept, food and service and thank you for sharing this with us. I am glad you enjoyed your stay and now look forward to have you back soon! More 

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Staying in Zhongshan Park

Neighborhood Profile
Zhongshan Park
The residential and commercial areas around the beautiful grounds of Zhongshan Park have never been considered particularly fashionable by a majority of Shanghai’s foreign residents, but plenty of expats do choose to live here. The park itself is a huge draw, providing a pocket of serenity in the middle of the metropolis. The area has its share of trendy shops with wares that can’t be found elsewhere, delicious restaurants with food ranging from fancy to affordable, and great hidden bars. Rents are also cheaper here than in other neighborhoods with the same conveniences. Aside from the obvious attractions, with its neighborhood fix-anything shops and pop-up street stalls that sell anything you need, you’ll never sacrifice Western comforts.
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