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Grand Kempinski Hotel Shanghai

5.0 of 5 No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
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Certificate of Excellence 2014
Grand Kempinski Hotel Shanghai
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Grand Kempinski Hotel Shanghai
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461 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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There are newer reviews for Grand Kempinski Hotel Shanghai
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Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2014

I went to SH for business. I arrived the hotel in the midnite due to a long flight delay. But i could check in within five minutes. the room is spacious and clean. And the bund view is also nice. Though it may take me 10mins walk to the metro definitely i will come back again for my business trips.... More

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Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear guest, Thank you so much for your precious time and for sharing your experience with us. We indeed appreciate your detailed comments which are valuable for us to improve from good to perfect. We will constantly train staffs to provide high standard of service quality to ensure a wonderful experience from the step of check-in till the moment of... More

Litchborough, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 18, 2014

Shanghai is great for a stop over or if one is conducting business. If you have to stay in Shanghai the the Grand Kempinski is one to consider very strongly. The hotel ticks every box, the location is superb but endeavour to get a river view room and like everything else in Shanghai the higher the room the better. The... More

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Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear guest, Greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write your precious comment! It was our great pleasure to be able to provide you with a good experience in Shanghai. We are thrilled to learn that you enjoyed our ideal location, well trained staffs and exquisite breakfast. Thank you for your nice comment again,... More

Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

I stayed at the Grand Kempinski Shanghai in July and must say I was very pleased with my stay. Even though, they don't quite honor their best price guarantee, I would definitely stay at this hotel again if I'm ever back in Shanghai. (Matched the price found elsewhere, but did not as their website states, provide a free room upgrade... More

Was this review helpful? Yes 1
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you so much for your precious time and for sharing your experience with us. We indeed appreciate your detailed comments and advice which are valuable to make us from good to perfect. We do believe that small things make the difference. We are delighted to learn that you have enjoyed your stay with us and that we... More

Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 5, 2014

The hotel is amazing, from the location - in Pudong, close to any main attraction and a step away from the "old city" - to the facilities, everything is pretty much perfect in the hotel. The restaurants and bars offers are varied and the bar has an amazing view at night on the Oriental Pearl Tower. The service is friendly,... More

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Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear guest, Greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write your precious comment! It was our great pleasure to be able to provide you with a good experience in Shanghai. We are pleased to learn that you truly enjoyed our location, restaurants, Red Passion panoramic bar, spacious room and attentive service. Thank you for... More

Milan, Italy
Top Contributor
59 reviews 59 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 30, 2014

What I can say? The hotel is pure luxury. Starting from the huge hall, passing from the room and finishing with breakfast buffet. IMPORTANT: if you are NOT a smoker specify it upon your booking. I did not do that and once I entered the room the smell was terrible. I asked for a change, but they want allowed me.... More

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Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Matteo G, Greetings from Grand Kempinski Hotel Shanghai ! Thank you for choosing our property and for taking the time to share with us your precious feedback on our property. We are delighted that you like our magnificent lobby and good Location. Thank you for your nice comment again, which encourages our staff to consistently do our best for... More

Hong Kong, China
Top Contributor
60 reviews 60 reviews
38 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 28, 2014

I stayed here for 3 nights on a recent business trip. The location of the hotel was great. It is basically within walking distance to IFC Shanghai and most of the new skyscrapers in the area. I had to run to meetings throughout the whole stay going in between various locations in Pudong and the hotel and nothing was more... More

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Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Edmund H, Please receive sincere greetings from Grand Kempinski Hotel Shanghai. Thank you very much for sharing your experience and comment. We are delighted that you had a happy stay at our hotel. We are glad you appreciated the great location, spacious rooms, adequate room amenities and sumptuous breakfast. Thank you for your comment again.It can encourage our staff... More

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 21, 2014

I spent four nights at the hotel during a recent business trip and found the facilities and service to be very good. the location is very central with easy transport options across the city, and plenty of restaurants nearby and a reasonable shopping mall to pick up any extras you need during your travels. would certainly stay there again

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1 review
2 of 5 stars Reviewed July 17, 2014 via mobile

We spent two nights here. While the hotel is in a great location, we were abhorred by the staff at the front desk at both check-in and check-out. Upon arriving, the staff couldn't wait to sell us mooncakes, which is quite inappropriate. On both occasions the staff members were unfriendly and put on an attitude as if we owed them.... More

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Istanbul, Istanbul, Turkey
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 1, 2014

We stayed 4 nights at this Hotel in Execetuvi Room. It was superb including breakfast,room e.t.c nothing complain but the staff would be more happy and friendly.Executive Lounge service is satisfying .Location is centre of Pudong. There are many shopping mall and Restaurants nearby. Also near to Expo centre and metro station. It is located by The Bund and we... More

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Hong Kong, China
Contributor
11 reviews 11 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 21, 2014

Great service, superb room, everything that you need always available, great assortment of amenities at the room and magnificent breakfast. I will be back for sure and recommend this great hotel to anyone visiting shanghai

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Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
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Also Known As:
Gran Melia Shanghai Hotel Shanghai

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