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All 3,741 Shanghai hotels

Grand Kempinski Hotel Shanghai

5.0 of 5 Hotel   |   No.1288 Lujiazui Ring Road, Pudong New District, Shanghai 200120, China (Formerly Gran Melia Hotel) (Lujiazui)
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Grand Kempinski Hotel Shanghai
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87%
Ranked #47 of 3,741 hotels in Shanghai
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 16, 2014
pppla Hong Kong
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446 people have reviewed this hotel

Traveler rating
    262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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There are newer reviews for Grand Kempinski Hotel Shanghai
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Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

The hotel is located at very good location. Facilities good too. Yet, the front desk was totally not helpful. What happened was when I arrived the hotel passed midnight, the hotel let me know that they could not find my reservation, despite I showed them the booking.com email confirmation. I understand that errors happen. What amazed me was the "suggestions"... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear pppla, Thank you for sharing your feedback. We sincerely appreciate very much for letting us know about your stay at Grand Kempinski Hotel Shanghai. We are really sorry to hearing that we have not met your expectations during your last stay in our Hotel. Comments such as yours are of the greatest importance and assistance to us and our... More

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 14, 2014

The hotel, location, service, and overall stay was great. We got there late on a Thursday night and went to the Chinese restaurant around 9:30 -10:00 and I was surprised that we were the only group in the restaurant. We order various items and drinks for 2 hours and they did not rush us but instead were very accommodating and... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Steve T, Thank you very much for taking your precious time sharing your review with us. We are delighted to know that you like our ideal location,attentive service and Red Passion on the 30th floor very much. Our attention to detail enables us to provide best service to our valuable guests. Thank you again for sparing your time to... More

Cambridge, United Kingdom
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 9, 2014

The service is a bit hit and miss but the property and the facilities are nothing short of incredible - this property is as good as it gets. Its detractors may be missing something - it is like a hotel in James Bond movie and the setting and location is perfect. I might add that it is exceptionally good value... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ranjit M, Greetings from Grand Kempinski Hotel Shanghai.Thank you for taking your precious time to share your comments with us. We really appreciate your comments regarding the Hotel, especially your comments for our facilities, setting and location. We look forward to welcoming you back to Grand Kempinski Hotel Shanghai and thank you again for taking time and effort to... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 4, 2014

Used to stay in this property under the previous brand and the visits and experience were fine. This is my first stay with a Kempinski Hotel and likely to be the last. It is the hotel's practice to have guests sign breakfast bills the moment we enter the restaurant. In my case, no one led me to a table thereafter... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear awwl, We sincerely appreciate the gentility to letting us know about your stay at Grand Kempinski Hotel Shanghai. Concerning the service I’m really sorry for the inconvenience, a hotel like ours can not allow this kind of problems you are telling us in your review, it really makes us feel embarrassing. Be assured that Grand Kempinski Hotel Shanghai associates... More

Vancouver, Canada
Top Contributor
150 reviews 150 reviews
77 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed May 3, 2014

Have long been a fan of the Kempinski brand but was not impressed by this hotel. Whilst the reception is well done it is looking a bit tired. The staff at reception on both occasions that I had to deal with them were unfriendly and aloof. Despite booking a Bund view room, we had a partial view of the un-interesting... More

Was this review helpful? Yes 1
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear JamesOwen, Greetings from Grand Kempinski Hotel Shanghai and thank you for sharing your experience with us and we are extremely sorry for not making you feel comfortable and valuable during your stay. Aiming to a higher standard of service quality has been always and still is our goal. Please do accept our apologies for what you experienced in our... More

Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2014

Stayed here for business and a family weekend. Great buffet in the hotel restaurant and staff were very accommodating towards me and my wife and young daughter. Great views of the old city looking down towards the bund.

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear CHRIS D, Sincere greetings from Grand Kempinski Hotel Shanghai . Thank you for taking your precious time to share your comments. We are delighted to know that you have a great stay at our hotel with your family. It was our great pleasure to be able to provide you with such a enjoyable experience at Grand Kempinski Hotel Shanghai.... More

Berkhamsted, United Kingdom
Top Contributor
96 reviews 96 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 8, 2014

Great room, excellent service, small but adequate gym, fantastic massage, decent bar, good location, quick and reasonable room service and a nice breakfast. What more can you ask off while away on business.

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Spencemarc Greetings from Grand Kempinski Hotel Shanghai ! Thank you for choosing our property and for taking the time to share with us your precious feedback on our spacious room,excellent service,Spa massage and sumptuous breakfast. We look forward to welcoming you back to Grand Kempinski Hotel Shanghai and thank you again for taking time and effort to support our... More

Vicenza, Italy
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 1, 2014

It only came arounf to my mind to review this place now, even if almost a year went by. I was here for work only for a few days and the Hotel made everything that much of an easier stay despite the jetlag, hard to get over in just 3 days...The Hotel hall is marvellous, there are huge stairs and... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear DebbyOz Please receive sincere greetings from Grand Kempinski Hotel Shanghai. Thank you very much for sharing your experience and comment. We are delighted that you had a happy and memorable stay at our hotel. We are glad you appreciated the spacious bathrooms with dazzling view and marvelous lobby . Thank you for your nice comment again.It can encourage our... More

chile
Top Contributor
111 reviews 111 reviews
110 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed February 25, 2014

i stayed in a suite with good view of puxi but not directly to nanking road big suite with good sofá bed in leaving área ,main bed área with limited view but living space open and with nice view decor Little cheesy but i asume within 5 star standard good hotel with all 5 star amenities Access to upper floor... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest Greetings from Grand Kempinski Hotel Shanghai.Thank you for taking your precious time to share your comments with us. We are very pleased to learn that you truly enjoyed our hotel for its executive lounge sumptuous breakfast and ideal location! We look forward to welcoming you back on your next visit to Shanghai and hope we can have another... More

New Delhi, India
Top Contributor
88 reviews 88 reviews
55 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed February 18, 2014 via mobile

I have to attend a meeting an I stayed there for two days. Excellent room with very big spacious washrooms. Food was also good and service was also upto mark. Major plus point for this hotel is its location . It's very near to famous shanghai pearl tower and lot of clubs mall and good restaurants are also at walkabout... More

Was this review helpful? Yes
Kempinski_Shanghai, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Sincere greetings from Grand Kempinski Hotel Shanghai . Thank you for taking your precious time to share your comments. We are delighted to know that you have a comfortable stay at our hotel. It was our great pleasure to be able to provide you with such a enjoyable experience at Grand Kempinski Hotel Shanghai. We are happy to... More

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Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong New District, Shanghai 200120, China (Formerly Gran Melia Hotel)
Location: China > Shanghai > Lujiazui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
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Also Known As:
Gran Melia Shanghai Hotel Shanghai

247 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#17 Family Hotel in Shanghai #28 Spa Hotel in Shanghai #35 Business Hotel in Shanghai #45 Luxury Hotel in Shanghai #50 Romantic Hotel in Shanghai #272 Best Value Hotel in Shanghai
Hotel Class
Number of rooms
678

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