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Sofitel Shanghai Sheshan Oriental

Travelers' Choice award winner
Crossing of Jiasong South Road and Sichen Road | 3388 Sichen road, Sijing Town, Songjiang District, Shanghai 201601, China
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Sofitel Shanghai Sheshan Oriental
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429 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We went there because of the expiring hotel voucher offered by Accor year ago. It is the type of resort being built and decorated for family. There is an artificial beach inside the hotel together with an outdoor swimming pool and quite a lot of facilities that make you "busy". Table tennis, gym, an indoor swimming pool...etc It is quite... More 

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear bremen1018, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share... More 

Shanghai
Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I heard of the hotel several times as a cool weekend retreat for Shanghainese in summer. I had the occasion to go for a company seminar and was very disappointed. The hotel is infested with mosquitoes. I slept very little as I had to kill 5 mosquitoes during the night and got several bites. During the whole seminar, my colleagues... More 

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Mr. Benjamin C, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our Executive Housekeeper, and you can rest assured that all the points you raised have been... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed May 26, 2015

My sister and brother in law from usa, I booked two rooms staying this hotel for my sister 50th birthday celebration and They give my sister a birthday cake and a bunch of flower. Over all its very pleasantly staying this hotel!

Review collected in partnership with Accorhotels.com

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear mjin21, Thank you for writing such a positive review. Your kind words are appreciated and I will make sure to share your comment with our team. We are delighted that you had a great experience. It is really important for us to take care of our guests and especially for such important occasion like your sister’s 50th birthday celebration.... More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2015

I took my daughter there last summer for one day holiday. We love there pool which is built surround half of the building, artificial sand beach which made us feel different. both of us enjoyed the time playing in the pool. we arrvied around noon time and full of families there in the lobby which waiting for room. I booked... More 

Was this review helpful? Yes 1
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear hangzhouboy, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan. We are very happy that you love our outdoor pool and the artificial sand beach. Meanwhile, we are sincerely sorry that your visit is not that satisfied and the C/I process is not that smooth. We value your feedback and shared... More 

London, United Kingdom
Top Contributor
120 reviews 120 reviews
27 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed April 27, 2015

Superb location, decor and amenities - but like everywhere in China, staff training needs to be focussed on. Five star service is key to the Sofitel brand and there were many guest ambassadors who went out of their way to assist me, yet just ensuring a little consistency across the staffing pool would be great.

Was this review helpful? Yes 1
SofitelSheshan, 客户关系经理 at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear James, We sincerely appreciate you taking the time to share with us your feedback on trip advisor. We read with concern that your experience was a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Whenever it comes to a weekend, it makes me crazy to figure out where to take my little 3 years old boy to go. He always likes going outside, but my husband and I want to have a rest instead. Luckily for us, a friend recommend Sofitel in Sheshan. Then i did a lot of research online and found it... More 

Was this review helpful? Yes 1
SofitelSheshan, 客户关系经理 at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Amber, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share... More 

UK
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2015

A thoroughly enjoyable life-enhancing experience. From the moment of registration, the choice of foodie options, to the relaxing swimming pool and sauna. The staff are both friendly and accomodating. I would certainly opt to stay there again.

Review collected in partnership with Sofitel.com

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear neyu, Thank you for taking the time to write such a positive review about your recent stay at the Sofitel Shanghai Sheshan Oriental. Your kind words are appreciated and I will make sure to share your comment with our ambassadors. We are delighted that you had a great experience, appreciated the staff’s friendly service and enjoyed our swimming pool... More 

Morgan Hill, California
Top Contributor
70 reviews 70 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 18, 2015

My colleagues and I stayed at the Sofitel this past week. It was is a wonderful hotel with many amenities. The front desk staff is very good. The hotel is situated in a planned community which includes Western style housing. The rooms are very large but you can see the wear over the years

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear p f, Thank you for writing such a positive review following your recent stay at the Sofitel Shanghai Sheshan Oriental.We are delighted to know that you had a great experience, that you enjoyed the environment, room and the staff. We look forward to welcoming you again soon at Sofitel Shesan. It will be our pleasure to have another opportunity... More 

Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

I enjoyed my stay in Sofitel Sheshan with my fiancée. We were both delighted by the service offered. We got an upgrade to the suit where the CEO stays when he visits Sofitel Sheshan. When we got to the room, we had some chocolates and a hand-written letter by the General Manager Beat Klarer, who also sat with us during... More 

Was this review helpful? Yes 1
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