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Sofitel Shanghai Sheshan Oriental

Travelers' Choice award winner
Crossing of Jiasong South Road and Sichen Road | 3388 Sichen road, Sijing Town, Songjiang District, Shanghai 201601, China
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Sofitel Shanghai Sheshan Oriental
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434 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great choice to escape from Shanghai without traveling too far. You can easily get here by metro (line 9.,Sheshan). Hotel room is spacious. You have a buffet dinner with good food and also an Italian restaurant a la carte. One of the best thinks is the great huge pool with white sandy beach. Kids love this and... More 

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Shanghai
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Sofitel Sheshan for one night with the family. We had two rooms on the executive club level. Were not able to get connecting rooms, which was a pity, but other than that, the rooms were good. Service at this hotel was better than expected, especially considering the fact that the hotel is outside of the... More 

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Isle of Portland, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Where do I start? We stayed in June on Business for 4 nights, in a Junior Suite with Ming lounge access. Overall this hotel on the website looks amazing. In real life not so perfect. When I walked into this hotel, the feeling I got was depressing. The entrance/reception/bar area was very dark. Maybe some clever lighting would make it... More 

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Shanghai
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My fiance and I went for a nice weekend near Shanghai to relax and escape. We had a beautiful room and the hotel is very luxurious. Staff was friendly, but the majority of the staff was incompetent. - La Vie Restaurant - food is disappointing whether you go to the buffet or a la carte. - Mediterranean Restaurant - basic... More 

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Hong Kong, China
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 22, 2015

We went there because of the expiring hotel voucher offered by Accor year ago. It is the type of resort being built and decorated for family. There is an artificial beach inside the hotel together with an outdoor swimming pool and quite a lot of facilities that make you "busy". Table tennis, gym, an indoor swimming pool...etc It is quite... More 

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear bremen1018, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share... More 

Shanghai
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 13, 2015

I heard of the hotel several times as a cool weekend retreat for Shanghainese in summer. I had the occasion to go for a company seminar and was very disappointed. The hotel is infested with mosquitoes. I slept very little as I had to kill 5 mosquitoes during the night and got several bites. During the whole seminar, my colleagues... More 

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Mr. Benjamin C, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our Executive Housekeeper, and you can rest assured that all the points you raised have been... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed May 26, 2015

My sister and brother in law from usa, I booked two rooms staying this hotel for my sister 50th birthday celebration and They give my sister a birthday cake and a bunch of flower. Over all its very pleasantly staying this hotel!

Review collected in partnership with Accorhotels.com

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SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear mjin21, Thank you for writing such a positive review. Your kind words are appreciated and I will make sure to share your comment with our team. We are delighted that you had a great experience. It is really important for us to take care of our guests and especially for such important occasion like your sister’s 50th birthday celebration.... More 

Shanghai, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 8, 2015

I took my daughter there last summer for one day holiday. We love there pool which is built surround half of the building, artificial sand beach which made us feel different. both of us enjoyed the time playing in the pool. we arrvied around noon time and full of families there in the lobby which waiting for room. I booked... More 

Was this review helpful? Yes 1
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear hangzhouboy, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan. We are very happy that you love our outdoor pool and the artificial sand beach. Meanwhile, we are sincerely sorry that your visit is not that satisfied and the C/I process is not that smooth. We value your feedback and shared... More 

London, United Kingdom
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed April 27, 2015

Superb location, decor and amenities - but like everywhere in China, staff training needs to be focussed on. Five star service is key to the Sofitel brand and there were many guest ambassadors who went out of their way to assist me, yet just ensuring a little consistency across the staffing pool would be great.

Was this review helpful? Yes 1
SofitelSheshan, 客户关系经理 at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear James, We sincerely appreciate you taking the time to share with us your feedback on trip advisor. We read with concern that your experience was a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care... More 

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