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Sofitel Shanghai Sheshan Oriental

Travelers' Choice award winner
Crossing of Jiasong South Road and Sichen Road | 3388 Sichen road, Sijing Town, Songjiang District, Shanghai 201601, China
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Sofitel Shanghai Sheshan Oriental
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Sofitel Shanghai Sheshan Oriental
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425 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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Melbourne, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

My sister and brother in law from usa, I booked two rooms staying this hotel for my sister 50th birthday celebration and They give my sister a birthday cake and a bunch of flower. Over all its very pleasantly staying this hotel!

Review collected in partnership with Accorhotels.com

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Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I took my daughter there last summer for one day holiday. We love there pool which is built surround half of the building, artificial sand beach which made us feel different. both of us enjoyed the time playing in the pool. we arrvied around noon time and full of families there in the lobby which waiting for room. I booked... More 

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London, United Kingdom
Top Contributor
113 reviews 113 reviews
24 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Superb location, decor and amenities - but like everywhere in China, staff training needs to be focussed on. Five star service is key to the Sofitel brand and there were many guest ambassadors who went out of their way to assist me, yet just ensuring a little consistency across the staffing pool would be great.

Was this review helpful? Yes 1
SofitelSheshan, 客户关系经理 at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear James, We sincerely appreciate you taking the time to share with us your feedback on trip advisor. We read with concern that your experience was a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Whenever it comes to a weekend, it makes me crazy to figure out where to take my little 3 years old boy to go. He always likes going outside, but my husband and I want to have a rest instead. Luckily for us, a friend recommend Sofitel in Sheshan. Then i did a lot of research online and found it... More 

Was this review helpful? Yes 1
SofitelSheshan, 客户关系经理 at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Amber, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share... More 

UK
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2015

A thoroughly enjoyable life-enhancing experience. From the moment of registration, the choice of foodie options, to the relaxing swimming pool and sauna. The staff are both friendly and accomodating. I would certainly opt to stay there again.

Review collected in partnership with Sofitel.com

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear neyu, Thank you for taking the time to write such a positive review about your recent stay at the Sofitel Shanghai Sheshan Oriental. Your kind words are appreciated and I will make sure to share your comment with our ambassadors. We are delighted that you had a great experience, appreciated the staff’s friendly service and enjoyed our swimming pool... More 

Morgan Hill, California
Top Contributor
67 reviews 67 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 18, 2015

My colleagues and I stayed at the Sofitel this past week. It was is a wonderful hotel with many amenities. The front desk staff is very good. The hotel is situated in a planned community which includes Western style housing. The rooms are very large but you can see the wear over the years

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear p f, Thank you for writing such a positive review following your recent stay at the Sofitel Shanghai Sheshan Oriental.We are delighted to know that you had a great experience, that you enjoyed the environment, room and the staff. We look forward to welcoming you again soon at Sofitel Shesan. It will be our pleasure to have another opportunity... More 

Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

I enjoyed my stay in Sofitel Sheshan with my fiancée. We were both delighted by the service offered. We got an upgrade to the suit where the CEO stays when he visits Sofitel Sheshan. When we got to the room, we had some chocolates and a hand-written letter by the General Manager Beat Klarer, who also sat with us during... More 

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 28, 2015

Spent 2 nights on business in this hotel, and found it was excellent in every way. Good restaurants, Japanese very good, Wine list excellent for a hotel in China, gym superb. Large pools, and many children play areas for families.

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear lucas65993, Thank you for writing such a positive review following your recent stay at the Sofitel Sheshan. We are delighted that you had such a great experience. We are very happy that you enjoyed our restaurants, especially the Japanese restaurant and wine list. We are also pleased that you like the gym and our large swimming pools as well... More 

Heerenveen, The Netherlands
2 reviews
5 of 5 stars Reviewed March 18, 2015

We stayed at this hotel for 5 nights. We choose this hotel because it was near to the new National Exhibition Center in Shanghai. It took us in the morning only 15 min by taxi because in this part of Shanghai the traffic is quiet. The rooms are great. They are large, modern, clean and have all the facilities you... More 

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Wim K, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and... More 

Taipei, Taiwan
Contributor
15 reviews 15 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 16, 2015

Initailly,We were warmly greeted by a gentleman in front of the hotel,then we were surprised about the elegant decoration once we got in the room,it's better than what we expected.Though the club lounge was close because of renovating until 20 Mar,we still enjoyed the pleasant time of afternoon tea and Happy hours.I have to say that the "male" bartenders there... More 

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SofitelSheshan, Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear smartelmer, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully... More 

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