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All 3,950 Shanghai hotels

Swissotel Grand Shanghai

5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Swissotel Grand Shanghai
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Ranked #37 of 3,950 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 11, 2014
Duncan S Hong Kong, China
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665 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Grand Shanghai
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Hong Kong, China
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2014

Pleasant and comfortable hotel in an accessible part of Shanghai. Booking was easily accomplished on the company website. Room very comfortable and well equipped, enjoyed a couple of good nights sleep. Pleasant views from the window. Some good local restaurants nearby too.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Duncan S, Warm greetings from Swissôtel Grand Shanghai. Thank you for making your reservation on our website which offers the most competitive options. We are delighted to know that you had a wonderful stay with us. It’s our mission to provide you a comfortable and warm space here in the heart of Shanghai when you are travelling far away... More 

Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2014

A really modern hotel with a grand lobby and very specious rooms, excellent restaurants and very helpful staff. The gym and spa on 5th level have excellent facilities. The buffet spreads for breakfast and dinner in 2nd level are real value for money and have a wide variety. The hotel is very close to a metro station and located in... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear chanchalda, It’s such a privilege to receive your valuable comments. Your compliments are highly appreciated. We will share them with our team members to encourage them to continuously provide the excellent products and services. We always pay close attention to guest reviews as they are the most important tools to keep our standards consistency. We sincerely invite you to... More 

Hong Kong, China
Top Contributor
73 reviews 73 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 10, 2014

I've probably stayed once or twice a month in this hotel for the past 7 years. The location is very convenient and the corporate rate prices are very reasonable. Considering the average level of service in China, it is to be considered very decent even if often the staff attitude is quite abrupt and inflexible. The Chinese restaurant on the... More 

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Marco R, It’s such an honor to hear from a loyal guest like you. Thank you so much for constantly choosing Swissôtel Grand Shanghai and sharing feedback with us. Your valuable comments regarding our service and F&B have been shared with our management team, series of trainings will be conducted and necessary actions will be taken. Guest reviews are... More 

Calgary, Canada
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 9, 2014

As mentioned, an easy location to get to by the metro. We took the maglev from the airport, transferred to the Metro, and it was a short 3 minute walk from there. Booking in was quick and easy after a long day of travel. The hotel itself is excellent, lots of marble tile and beautiful accents, the pool was long... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Rockyride, Warm greetings from Swissôtel Grand Shanghai. Thank you for staying with us and writing this fantastic review. We are delighted to know you had a pleasant experience enjoying our prime location, swimming pool, breakfast as well as the service. It’s our pleasure to provide you a warm place in the heart of bustling Jing’an area despite of the... More 

Padova
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

I spent a few days at the Swissotel Grand Shanghai for a business trip. A very satisfying experience. A welcoming hotel in a very good location, with very good rooms at affordable prices (with respect to business standards), excellent breakfast and good cocktails at the lounge bar. Only one note, the drawers a little bit too small to welcome folded... More 

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear M_Zilo, Thank you for staying with Swissôtel Grand Shanghai and writing such a nice review. It’s a great pleasure to accommodate you and offer you a comfortable as well as memorable stay. We will share your glowing comments with our team members and encourage them to continuously provide excellent products and service. We are looking forward to welcoming you... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 3, 2014

Modern hotel in the heart of Shanghai's commercial distract. The MTR station just round corner, and cabs are constantly pulling up outside, so it is very convenient for any type of trip to Shanghai. The buffet breakfast was fantastic, the best we had in China. Good choice of Chinese and European, fresh bread and juices. Take your time! The staff... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Tristan R, Thank you very much for taking time and share your feedback regarding your recent stay with Swissôtel Grand Shanghai. We highly appreciate your nice comments about hotel location and breakfast. However, we do regret to read your unpleasant experience caused by the shower and you didn’t find the coffee machine in the room, as all of our... More 

Koege, Denmark
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2014

Very nice business hotel in the center of Shanghai in walking distance to parks, shopping, temples etc. Good facilities and nice restaurant with good food. Staff are professional, helpful and friendly.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear HGo4600, It’s such a delightful thing to read your glowing review. Thank you for taking time and sharing feedback regarding your recent stay with us. We are definitely thrilled to know you had a comfortable stay enjoying our prime location, good facilities, great foods and excellent service. We will share your valuable review with our team members and encourage... More 

Top Contributor
62 reviews 62 reviews
11 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed November 30, 2014

The hotel is nice and staff are friendly But I suffered some maintenance drama Room was really cold The aircon really loud Hair drier works sometimes and sometimes not The iron blew the electric fuse The coffee machine needs 30 minutes to start Laundry service ripped my underwear A bit of unneeded drama that really made it unpleasant

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Stephen G, First of all, we regret to know that you encounter those problems during your stay. We have conducted a thorough investigation on all issues you mentioned, and our Engineering team and Housekeeping team were both briefed to make sure everything works functionally. In regards to your unpleasant laundry experience; more skill trainings will be reemphasized to our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

It's located right smack in the center near the West Nanjing shopping street, and it's also right next to the metro station that connects TWO lines - line 2 and 7. Easy to hail a cab from the hotel. Room was clean and comfortable, the shower temperature adjuster is great, you don't have to worry about the water being slightly... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kevin R, Thank you for taking time and sharing feedback of your recent stay here at Swissôtel Grand Shanghai. We are delightful to read your nice comments on hotel location and room facilities. We do feel proud of our prime location, which offers great convenience for business travelers as well as leisure travelers. We have hotel address cards available... More 

Hong Kong
Contributor
20 reviews 20 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 25, 2014

This is a hotel locate in a convenience location, walk to the metro within 5 minutes. Standard hotel level. There's a special point. In the room, there's a coffee machine, Nespresso maker. The wireless internet is not stable and slow during night time, even called the room service to ask for the resolution. They have install the extra device (homeplug)... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kennis-Bosco, Warm greetings from Swissôtel Grand Shanghai. Thank you for taking time and sharing feedback of your recent stay with us. We do appreciate your nice comments on our location and happy to know you like our Nespresso coffee machine in the room. Our IT colleagues will continue work hard to enhance the internet experience for our guests, though... More 

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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Spa Hotel in Shanghai
#24 Romantic Hotel in Shanghai
#34 Family Hotel in Shanghai
#35 Luxury Hotel in Shanghai
#35 Business Hotel in Shanghai
#183 Best Value Hotel in Shanghai

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