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Swissotel Grand Shanghai

#43 of 3,972 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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Swissotel Grand Shanghai
Best prices for: 1 room 1 guest
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Ranked #43 of 3,972 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Jonny S Hong Kong, China
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703 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Have stayed at the Swissotel a couple of times now. The primary reason being it is just 200m from our office in Shanghai. Straightforward business hotel. Decent sized rooms, clean and tidy, and service perfectly good, good breakfast spread too. It delivers a consistently solid experience (a la Swissotel brand generally). My impression isn't a 5 star luxury hotel but... More 

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Vancouver
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My husband and I spent 4 nights at this property on a leisure holiday, from 1-5Apr 2015. I am a travel agent and have been to many hotels around the world, and was very happy with the Swissotel Grand Shanghai. Service was great, including reception / restaurants / room service. The room was large (even the introductory category we booked)... More 

Review collected in partnership with Swissotel Hotels & Resorts

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Top Contributor
75 reviews 75 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 4 nights on our first visit to China. The hotel is absolutely stunning and really fulfilled all of our needs. Beautiful, large bedrooms, with excellent facilities, including the spa area which was like a little piece of heaven. No issues in recommending this hotel.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jonnyboy2550, Spring greetings. We feel so honored that you chose Swissôtel Grand Shanghai to stay for your first visit to China. We are delightful to learn that your stay was truly enjoyable. Your compliments on our room facilities as well as SPA are highly appreciated. You are more than welcome to come back in the near future and extend... More 

Yorkshire Dales National Park, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I like this hotel - staff are friendly and efficient and the rooms are top notch with plenty of space and very well designed. Fairly central and probably fair to say that most visitors are business types. Give yourself an extra 10 minutes at breakfast as sometimes need to queue to be seated. First night I got giddy on the... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Chris D, Spring greetings from Swissôtel Grand Shanghai. Thank you for sharing your experience with us and other fellow travelers. As a business hotel in the central of Jing’an district, we are delighted to know you enjoyed our room facilities and found our team members helpful. We do hope to see you back very soon and provide you another... More 

Southern California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just stayed at the Swissotel for my 3rd stay (total of ~ 21 days) in 18 months. The hotel is still a good choice in a great location, however the service has gone noticeably downhill in some areas. The rooms are still wonderful and the room cleaning service is excellent. The concierge desk and front desk in general are extremely... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear CapeHope, Thank you for your constant patronage in the past 18 months. We are so proud of a loyal guest like you. That’s why we feel extremely sorry to read your unpleasant dining experience. We are aware of the shortage of tea spoons and plates, and we have increased the number of inventory for both since the end of... More 

Atlanta
1 review
5 of 5 stars Reviewed 2 weeks ago

Swissotel is a fantastic facility. It was clean and well kept. The atmosphere upon arrival on Friday night was upbeat and fun; it was a great way to be welcomed to Shanghai. I would definitely stay again!

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Gillian G, Thank you for staying with Swissôtel Grand Shanghai and leaving such nice comments. It’s good to know you enjoyed the night time atmosphere, many guests actually find it’s very relaxing to have a drink in The Flow Lounge & Bar and enjoy live DJ after a long day. So happy to know you are coming back, we... More 

Dhaka City, Bangladesh
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it's my 6th time in last one year or so in Swissotel, shanghai. Again a nice experience over all. Only one thing I felt to mention is the support stuff at front desk and in breakfast corner. Felt little lack of professionalism when they receive any guest. They sometime miss to greet people and wear a smile. Sometimes rude or... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Sourav D, It’s truly a great honor to have a loyal guest like you. We value every single guest comment, that’s why your review means so much to us. Thank you for pointing out our service weakness, we have addressed concerned team members and more specific training will be conducted to improve service standard. We are looking forward to... More 

Altoona
1 review
5 of 5 stars Reviewed 2 weeks ago

The Swissotel was great! The Jing 'an district is very convenient with good walking, closeby subway, restaurants. Nice hotel, great value. I especially recommend booking a room the executive lounge access.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear James V, Spring greetings from Swissôtel Grand Shanghai. Thank you for staying with us and sharing such a nice review. It’s our pleasure to know that you have a wonderful stay enjoying our prime location and Executive Club Lounge service. You are more than welcome to come back and extended the good memories during your next visit to Shanghai.... More 

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from Shanghai and enjoyed staying at Swissotel. Room was nice, bed was comfortable, restaurants were good. My only gripe was the poor internet service. I particularly enjoyed Yuan Yuan, the Chinese restaurant in the second floor was excellent. I would stay here again, provided they upgraded the Internet.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Maxkan, Greetings from Swissôtel Grand Shanghai. Thank you for staying with us and sharing your feedback. We are delightful to know you had a comfortable stay and enjoyed the foods. We do regret to know our internet didn’t meet your expectation, and our IT team keep working hard on it to improve the experience. We sincerely invite you to... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first time staying at a Swissotel. The Swissotel Grand Shanghai is located in the Jing'an district just adjacent Nanjing West Road. Shopping, restaurants and coffee shops are very close by. Upon arriving at the hotel, I was impressed by the grand lobby but was a little surprised that the front desk was so small. Only two agents... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear FlyingonWheels, Thank you so much for choosing Swissôtel Grand Shanghai and sharing so many details with us and other fellow travelers. We are pleased to know you had a wonderful stay here enjoying the prime location and Club Lounge benefits. We aim to make your stay comfortable and memorable, and guest reviews are the most important tools to achieve... More 

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