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All 3,841 Shanghai hotels

Swissotel Grand Shanghai

5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #40 of 3,841 hotels in Shanghai
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Mark H Brisbane, Queensland, Australia
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568 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Brisbane, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here 5 nights and at the beginning everything was spectacular and as you would expect for a hotel of this calibre. However what let the hotel down was a number of the restaurant staff with very poor customer service. I won't go into detail but at one restaurant the service was excruciatingly slow and disorganised, our dessert came... More

Was this review helpful? Yes
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed last week at the property, unfortunately only 1 night and wish it was more. Warmly welcomed from the second you step in the door. Massive lobby area with a great ambiance. Staff are friendly, efficient and went above and beyond. The rooms are huge, and again just have that warm feeling that you want when you walk into a... More

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear mcgyver10, Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are honored to know you were impressed by our friendly staff, great room as well as the sumptuous breakfast. We are glad to see that you have enjoyed the convenience that comes... More

Singapore, Singapore
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first time to Shanghai and we stayed here for 4 nights. The room is big, clean and sufficiently provided in terms of toiletries. Lots of TV channels to watch if you are a TV freak. Wthin walking distance to the subway and shopping mall. The staff were friendly and efficient. Free wifi provided with good connectivity and... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jasmine L, Thank you very much for writing your feedback regarding your recent stay here at Swissôtel Grand Shanghai. We are impressed that you love our room, location as well as services. It’s our honor to create you a memorable stay especially when it’s your first time to Shanghai. Boasts the prime location, we have easy and convenient access... More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Impressive hotel, good service, lovely room. Enjoyed my stay here and would definitely stay here again. Room was large and comfortable, with everything you could need. Food was very good in the restaurant and they also have a club bar if you reach a certain level on the Swiss Circle programme - that was great. Staff were friendly. Shops nearby... More

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Ellieque, Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shangha. We are delighted to know you were impressed by our good service and lovely. We do offer certain benefits to Swiss Circle members, you are more than welcome to come back and enjoy... More

South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently spent 7 days at Swissotel Grand Shanghai; what an unforgettable experience. Efficiency, friendliness and professionalism at its best. I've yet to meet a team who understands customer service!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Gaynor Bernadet... K , Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and it’s our pleasure to meet your expectations with our products and services. We are looking forward to your next visit to Shanghai, and we will continue to... More

Dublin
Top Contributor
94 reviews 94 reviews
90 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Architecturally, this is an impressive hotel. The large marble atrium is a place of wonder. I was fortunate to have been allocated a room on one of the upper floors and the view of Shanghai was spellbinding. The staff were efficient and eager to make our stay there a pleasant one. During our time there, we hosted a reception for... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Insightful, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai and enjoyed the great food selection in Shanghai as well. It’s our pleasure to make contribution to your successful event and we are delighted to know you find our employee efficient and helpful. Meanwhile, we regret you... More

Rikenbach
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and organized. We had a wonderful stay. The breakfast was splendid, many choices, big buffet and very good staff. The only thing that was disappointing was how much they cooled down all the rooms (elevators, restaurant, lobby,...), even though it was 35degrees outside! You have to wear long trousers and a pullover for breakfast.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Philipp S, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are delighted to know you find our hotel was clean and organized and the breakfast buffet was great. Meanwhile, we are truly sorry you felt it was too cold inside the hotel. Our Swiss Service... More

Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Swissotel for 3 nights in June, arrived there using the Metro line 2 from the Pudong airport, station was just around the corner. Check in was smooth and room was on the 23 floor, very spacious and comfortable, with all the amenities plus free wi-fi. Selection in the breakfast room was very vast and very tasty. Hotel... More

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear A S, Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and glad to know you will definitely come back on your next trip to Shanghai. Located in bustling Jing’an District, we do boasts a prime location for transportation, shopping, dining... More

Singapore
1 review
3 of 5 stars Reviewed 3 weeks ago

On a business trip. They offered me the lowest floor which is totally unacceptable as there is no view and noisy. Request for a change in room and they are gladly agree to it. Was told to wait in the room and someone will take me to a new room. Waited for more than 15 minutes and no one shows... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear EL, Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We regret to learn that you felt your original room was on the lower floor, in fact, we have several room categories located in different floors, you may consider booking Swiss Advantage Room which is specially designed for... More

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

Swissotel Grand Shanghai is accessible and convenient for either business or personal purpose. The overall experience was good except the breakfast food quality. I find most of them tasteless. Thank you!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ZL, Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are glad you found our location convenient for business and leisure travel. Meantime, we are truly sorry that our breakfast didn’t achieve your expectation, our culinary team is well-acknowledged of this issue and we will continue to... More

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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#18 Romantic Hotel in Shanghai #22 Spa Hotel in Shanghai #34 Family Hotel in Shanghai #37 Luxury Hotel in Shanghai #40 Business Hotel in Shanghai #192 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
Number of rooms
467

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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