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Swissotel Grand Shanghai

#46 of 3,977 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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Swissotel Grand Shanghai
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Ranked #46 of 3,977 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jeremy L Sydney, Australia
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708 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Sydney, Australia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been staying each year at this hotel since it opened. The hotel and its service seems to get better at each stay. The location above Jing An metro station gives access to most areas in Shanghai. An airport express bus terminal is next door. Restaurants with cooking from all over the world are a walk away. Three big... More 

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Seoul, South Korea
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Check in was terrible - the online booking did not go well with vague information about charges/deposits, etc. The staff are generally unhappy and unengaged with the exception of the concierge who was excellent. The location was good and the room was as expected for the price.

Review collected in partnership with Swissotel Hotels & Resorts

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Hong Kong
1 review
4 of 5 stars Reviewed 4 days ago NEW

5-star hotel in other ways, but the king size bed was really firm. While firm beds are typical in Asia, I expected better of this chain. The front desk just responded that "all the beds are just as hard," and they sent housekeeping to put another puffy comforter on the bad, which didn't help. Shanghai has become a very modern... More 

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Hong Kong Region, China
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed for 4 nights at the Swissotel while attending a workshop. The room was impeccable, the bathroom fully supplied with the expected toiletries, and the towels among the largest I have ever found in a hotel. Breakfast buffet satisfied all my expectations, offering a wide range of western and oriental fares. The staff at the lobby level was attentive,... More 

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Hong Kong, China
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Have stayed at the Swissotel a couple of times now. The primary reason being it is just 200m from our office in Shanghai. Straightforward business hotel. Decent sized rooms, clean and tidy, and service perfectly good, good breakfast spread too. It delivers a consistently solid experience (a la Swissotel brand generally). My impression isn't a 5 star luxury hotel but... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jonny S, Spring greetings from Swissôtel Grand Shanghai. Thank you for taking time and sharing your experiences. It’s always been a pleasure to read a review from a return guest like you. We are glad to know we have delivered consistent experience and convenience for your business travel. We are looking forward to welcoming you in the near future.... More 

Vancouver
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I spent 4 nights at this property on a leisure holiday, from 1-5Apr 2015. I am a travel agent and have been to many hotels around the world, and was very happy with the Swissotel Grand Shanghai. Service was great, including reception / restaurants / room service. The room was large (even the introductory category we booked)... More 

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kristine Diane D, What a pleasure to read such a glowing review! Thank you for sharing so many details with us and other fellow travelers. We are delightful to know that you and your husband enjoyed our room facilities and health club, as well as prime location during your stay. It’s our privilege to provide you a wonderful and... More 

Top Contributor
76 reviews 76 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 4 nights on our first visit to China. The hotel is absolutely stunning and really fulfilled all of our needs. Beautiful, large bedrooms, with excellent facilities, including the spa area which was like a little piece of heaven. No issues in recommending this hotel.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jonnyboy2550, Spring greetings. We feel so honored that you chose Swissôtel Grand Shanghai to stay for your first visit to China. We are delightful to learn that your stay was truly enjoyable. Your compliments on our room facilities as well as SPA are highly appreciated. You are more than welcome to come back in the near future and extend... More 

Yorkshire Dales National Park, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I like this hotel - staff are friendly and efficient and the rooms are top notch with plenty of space and very well designed. Fairly central and probably fair to say that most visitors are business types. Give yourself an extra 10 minutes at breakfast as sometimes need to queue to be seated. First night I got giddy on the... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Chris D, Spring greetings from Swissôtel Grand Shanghai. Thank you for sharing your experience with us and other fellow travelers. As a business hotel in the central of Jing’an district, we are delighted to know you enjoyed our room facilities and found our team members helpful. We do hope to see you back very soon and provide you another... More 

Southern California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just stayed at the Swissotel for my 3rd stay (total of ~ 21 days) in 18 months. The hotel is still a good choice in a great location, however the service has gone noticeably downhill in some areas. The rooms are still wonderful and the room cleaning service is excellent. The concierge desk and front desk in general are extremely... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear CapeHope, Thank you for your constant patronage in the past 18 months. We are so proud of a loyal guest like you. That’s why we feel extremely sorry to read your unpleasant dining experience. We are aware of the shortage of tea spoons and plates, and we have increased the number of inventory for both since the end of... More 

Atlanta
1 review
5 of 5 stars Reviewed 4 weeks ago

Swissotel is a fantastic facility. It was clean and well kept. The atmosphere upon arrival on Friday night was upbeat and fun; it was a great way to be welcomed to Shanghai. I would definitely stay again!

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Gillian G, Thank you for staying with Swissôtel Grand Shanghai and leaving such nice comments. It’s good to know you enjoyed the night time atmosphere, many guests actually find it’s very relaxing to have a drink in The Flow Lounge & Bar and enjoy live DJ after a long day. So happy to know you are coming back, we... More 

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