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Swissotel Grand Shanghai

#49 of 3,985 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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Swissotel Grand Shanghai
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Ranked #49 of 3,985 Hotels in Shanghai
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Tanjila H
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775 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in Swissotel during my meetings in Shanghai, overall my stay was very pleasant as they gave me a nice view room as per requested, and room was very nice. :) Buffet break fast good with variety of selection just one thing is as i stayed more than a week break fast buffet became boring for me. There fresh... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Tanjila H, It’s indeed our privilege to have a guest like you. Thank you so much for taking time and sharing such a detailed review with us and other fellow travelers. Your compliments on our prime location, hotel facilities and general service are highly appreciated. We regret to read that you have experienced some unpleasant services; they are definitely... More 

Connecticut
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A great, modern hotel. Fluent check-in/out and well appointed rooms. Loved the bathroom. The kids marveled at the pool. Easy to get to from the Jing'An station when taking exit #3. Good selection of restaurants nearby.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Philipp R, It’s such a privilege to read your glowing review. It’s our pleasure to have you and your family with us. We are glad you had a great stay enjoying our excellent facilities, location and services. We sincerely invite you to return in the near future and extend your wonderful memory with Swissôtel Grand Shanghai. Thank you so... More 

Jakarta, Indonesia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Perfect location at Jing'An. Room was spacious, modern and clean. Breakfast was delicious. Many restaurants around the hotel. Near to shopping area and train station. Staff was very helpful. Pool and gym facilities was great.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear a_zhuo, I am thrilled to read your glowing review. Thank you so much for staying with Swissôtel Grand Shanghai and sharing your valuable comments. It’s our honor to provide you a memorable and comfortable stay with our comfortable room and facilities, tasty food, helpful services as well as our prime location. I and my colleagues are looking forward to... More 

United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, the hotel is a great place to stay - excellent clean rooms, courteous / attentive staff. What's been disappointing about the place = concierge and restaurant(1) As i travel around the city visiting offices and factories, i tend to come back late. Decided to eat in the hotel buffet restaurant as i was tired. Buffet food was sad and... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Arf2001, Greetings from Swissôtel Grand Shanghai. First of all, thank you for staying with us and taking time to write such a detailed review. I am delighted to know overall you enjoyed your stay and our service. Meanwhile, I regret to read your unpleasant experience in terms of the buffet and taxi service, which have been addressed to related... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a double room and everything was very good. Clean and nice view. Staff very helpful. That's very important for getting around China. Concierge very helpful. Spa was great. We took 3 massages! The breakfast was great too. Good Business center.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Manuel s, First of all, thank you for staying with Swissôtel Grand Shanghai and leaving such nice comments. It’s good to know you enjoyed everything, especially the concierge service, spa treatment and breakfast. I do hope to see you back very soon and provide you another comfortable and memorable stay. Best regards, Michelle Chong Director of PR & Communications More 

Miami, Florida
Level Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was great only a few minor issues: 1. The concierge of the first day didn't help us with our bags to the room... 2. Some small tiles from the pool need to be replaced 3. Asked two weeks ago for some help with relationships department but on the final days she just forgot about us... Anyway was a great weekend...

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Marcelo L, Summer greetings from Swissôtel Grand Shanghai. It’s my pleasure to receive your feedback with satisfaction overall, and much appreciate your comments on those details as well which will help us improve quality service and keep consistence. I’m looking forward to welcoming you back again. Yours sincerely, Michelle Chong Director of PR & Communications More 

Singapore, Singapore
4 of 5 stars Reviewed 2 weeks ago

Stayed there for many days. Hotel and room always very clean and tidy. Internet connection stable. Almost all staff speaks English. train stations are around the hotel. Hotel chinese and steak restaurants served relatively good food. CAFE swiss food is average. Lots of restaurants and shopping malls (high ends and international brands) in the surrounding area.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Xiaowei L, Thank you for taking time and submitting your review. I’m glad to know you enjoyed your stay with us at Swissôtel Grand Shanghai, and experience our restaurants, room facilities and surrounding area. Our hotel is located in the prominent Jing’An district, with a few steps away from famous West Nanjing Road, including City Plaza, Réel, and Kerry... More 

San Diego, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, spacious room. Not a fan of a big window in the bathroom facing the room, but thank goodness for the window shade (shared the room with a friend). Our room had a poor view but the location must offer some very nice city views. The staff was proper and aloof but did help when asked. Food was very... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kaye S, Summer greetings from Swissôtel Grand Shanghai. I’m happy to read your review and know you enjoy your stay with your friend. In particular, you like our location in the upscale Jing’An District with shopping malls, metro stations and Jing’An Park & Garden a few steps away. Appreciate your recognition on our breakfast buffet and a la carter... More 

Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

The room is need and clean, the embience is good. I like to eat in the Yuan Yuan restaurant, they food is delicious. The hotel is near to train station, shopping centre and eating place which is convenient and there is a garden nearby.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Sabrina O, Thank you very much for your feedback and it’s our honor to have you here for your first experience at Swissôtel Grand Shanghai. I’m delighted to know you had a wonderful stay and you find our hotel was clean and location was great with metro stations next door which are easy to bring to the train station... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Swissotel for 3 nights with a friend. The location is excellent--right next to the Jing'an Temple metro station. The rooms were clean, comfy, well decorated. I think the price was fair, 1300 RMB per night for a two bedroom room. The room had a terrible view...except into the bathroom. There was a large window between the... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kirsten O, I do appreciate you taking time and writing a feedback on your experience staying here at Swissôtel Grand Shanghai. I am happy to read your comments and glad to know you enjoy our location, room facilities and fitness center. Located in upscale Jing’An District, we do boasts a prime location for transportation, shopping, dining and sightseeing. Originated... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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