i'm not sure if anyone encountered the same thing as me... As long as u are yellow and speak mandarin you get a downgraded service attitude from the chinese staff there... well... you'll be disappointed to see your double "queen" size beds... they are just super singles... maybe they can do something about the bathroom... i shared the room with... more

Great hotel! Nice location, good service, great room etc. Highly recommend for others. Will stay here if I'll come back! more

This was my first stay in Shanghai and for sure not my last! I wasn't sure where to stay, but was looking for a Hotel in Puxi as I was looking to explore the city also at night. I got a great deal at the Swissotel. From Pudong International I took the Maglev train and later a taxi- make sure... more

Just came back from a trip to Shanghai and stayed at the Swissotel Grand during my six nights there. The location of the hotel is great, near the subway and there are malls and eating places close by, and you can grab a cab easily at the entrance. It's a rather touristy area though, and there is a fair amount... more

I agree with pretty much all that was in the last review, but my experience was the location was just fine. The subway is right around the corner so you can get to the Bund in 20 minutes. All the amenities are what you would expect in a 5 star hotel, it is very comfortable and service was very good.... more

I had the opportunity to stay at the Swissotel Grand Shanghai for a few nights in mid-September for a business trip. The location of the hotel for my purposes couldn't be beat (3-5 minute walk to Park Place, an office building with various companies' offices). It's located close to several major malls (think luxury stores like Fendi, Tiffany & Co,... more

Very nice suite with sitting room. Excellent service. Enjoyed the hotel and its location. The executive floor offered very nice refreshments and snacks in the afternoon. Breakfast was good too. more

In-room dining menu is limited and it took ages for the food to be served. We ordered spaghetti bolognese - definitely the worst pasta we ever had. Club Sandwich was no where near a cafe's standard even. Hotel staff... definitely do NOT know how to smile. i paid for price to enjoy a 5 star standard, unfortunately... they were not... more

I loved everything about this hotel, including high tea, the breakfast and the dinners each night weren't bad either. My room had a fabulous view, was modern and everything worked. I loved the small but efficient closets. My only complaint is why a 5 star hotel must charge for internet access when lots of less expensive hotels offer it for... more