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All 3,560 Shanghai hotels

Swissotel Grand Shanghai

5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
Hotel amenities
Swissotel Grand Shanghai

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Ranked #30 of 3,560 hotels in Shanghai
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
carobrooB-W London, UK
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497 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
London, UK
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had three extremely comfortable rooms and we all loved the hotel. The breakfast was delicious and the staff throughout the hotel were charming, polite and extremely helpful. The hotel is central and very near to the metro station. Taxis, however, are so cheap and plentiful. The concierge will write the Chinese address for you. There are lots of restaurants... More

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Rochester, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from a vacation in Shanghai. I started my trip a week prior for a school project. My stay at the hotel was 10 days total. The service was unbelievable. The people were friendly, genuinely interested in helping you and responsive. I could go on and on about the excellent customer service. The hotel itself... More

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Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

On Apr 15th,My boss parked in the parking lot of the Swissotel Grand Shanghai and he left in a rush without noticing that he unlocked his car truck with a briefcase of cash and credit cars .And fortunately the lobby manager Jessie Yin is very conscientious to try all the methods contact him finally it turns out none of the... More

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Ferrara
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Good position. Nice lobby, kind hostess and quick operations at the reception. Room very silent and well equipped. Excellent western breakfast, best ever had in Shanghai since 2007. Price as expected.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Cicciazzi Thank you for sharing your great experience for your stay with Swissôtel Grand Shanghai and taking your time to submit your reviews on Tripadvisor. We are delighted to know that you think we serve the best hotel breakfast in Shanghai – the selection is very broad and caters for all tastes. The location of the hotel is ideal... More

Bellevue, Washington
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here our first night in Shanghai. It is centrally located with lots of things around. We had a friend pick us up and take us to the hotel directly. It was late when we got there so check in was quite easy as the hotel was not busy. we had a quick check in and went right up... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ravenstar27, Spring greetings from Shanghai! Thank you very much for taking the time to submit this positive review for us on Tripadvisor. I am pleased to know you have enjoyed our comfortable bedrooms, room facilities and great service from our concierge; on behalf of our team here at the hotel, thank you for your compliments. Regarding the comments on... More

Chandigarh, India
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights and have some mixed feelings about the hotel. The check in was OK and i kept requesting the front office lady to give me room in the front as i will be staying for 4 days and i could enjoy the view, but she bluntly gave me the room at the back of the... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear akshaygrover Thank you for taking the time to submit your feedback on your most recent stay with us at Swissôtel GRAND Shanghai. Thank you for your positive comments on the hotel, noting location, Swiss Service (in-room help desk) and our housekeeping. I am, though, more focused on your unsatisfactory experiences which is certainly not what we wish for our... More

Shanghai, China
Contributor
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Front Desk: Rude and condescending, completely unhelpful with anything you ask. Conceirge: Rude, and give you wrong information, I called them to ask to make a reservation at a restaurant down the street and also asked them to check that it was open, they assured me I would not need a reservation and that it was open. Walked to it... More

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HotelManager-SSH, Executive Assistant Manager at Swissotel Grand Shanghai, responded to this review

Dear JessicaShang Firstly we are deeply disappointed to read of your most recent experience here at Swissôtel GRAND Shanghai. The comments and feedback is extremely negative and is certainly not what we aim to have our guests experience here at our hotel. I would be greatly appreciative if you would either contact me at jammy.zhang@swissotel.com or, as I am aware... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I used to work for Swissotel in China years ago and had not visited the Shanghai property in a few years, so figured I'd give the hotel a shot when I went up on business last month. The experience overall was quite good, however the service recovery is lacking. Below is an email I sent to them 2 weeks ago... More

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HotelManager-SSH, Director of Sales at Swissotel Grand Shanghai, responded to this review

Dear Grojon Thank you for your feedback – and a warm welcome back to Swissôtel. I am sorry that you recently experienced some service issues here at the hotel, as well as receiving no feedback on your note you submitted to our hotel. Please feel free to email me at tate.husband@swissotel.com the original note so that I may follow up... More

Hong Kong, China
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just a short stay to work there. It's quite central to everything. It's not too crowded, unlike the area w/ lots of shops near West Nanjing Road within 10 minutes walk, but nearby a Japanese shopping center with full range of good restaurants at top floors and quality necessities and produces at its basement supermarket. It's close to subways, which... More

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Ely
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel well positioned for "doing" Shanghai, next to the subway on Line 2 making it easy to get around the City, although cabs are reasonably priced. This hotel has great facilities and a very attentive staff, I needed to have my air conditioning adjusted and this was done in 10 minutes.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AlanFSEly, Spring greetings from Swissôtel GRAND Shanghai! Thank you very much for taking the time to submit this review for us on Tripadvisor. We are delighted to hear you have enjoyed our comfortable room, facilities and also highlighting our great location which can provide you convenient access to metro lines 2 & 7 and other parts of the city... More

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Additional Information about Swissotel Grand Shanghai

Also Known As:
Swissotel Grand Shanghai Hotel
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Shanghai
#28 Business Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#49 Family Hotel in Shanghai
#253 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
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