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Swissotel Grand Shanghai

#47 of 3,975 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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Swissotel Grand Shanghai
Best prices for: 1 room 1 guest
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Ranked #47 of 3,975 Hotels in Shanghai
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Brett C Melbourne, Australia
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732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great Business Hotel, modern, comfortable and has reasonably spacious rooms. The service was professional but I would agree that check in staff and concierge lack a bit in warm friendly greeting department. Not a show stopper though and the girl serving us in the lobby bar (wish i could remember her name) more than made up for... More 

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Sydney, Australia
Top Contributor
92 reviews 92 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The front desk reception needs better front line manager. No proper welcome smile reception to valued guest. Very poor reception especially a well branded hotel. Front desk employee has to phone their duty manager for authorisation where there should be a duty manager supervising the front reception desk. WHERE are the supervisors. The executive lounge has a very vast improvement... More 

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

As per usual the Swiss Grand comes up to power! Great location and great services for the business traveller and leisure traveller alike. Location is great due to being so close to subway and also local bars and of course Nanjing Road. Had access to the lounge in the hotel and is well worth the upgrade if your status or... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Martin M, What a pleasure to read your review! We do feel so proud to meet your expectations in every aspect. It’s our mission to offer the comforts and convenience when you are travelling far away from home. We believe Swissôtel Grand Shanghai would be your first choice next time you visit Shanghai, we will be fully prepared by... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

I like the hotel. It is near perfect, in terms of location, sleep quality and amenities. I like the location, there is plenty of malls like Forever 21 / Old Navy / branded goods within walking distance. It is also easy to get food. Located in an upscale area. Room is spacious and comfortable. Wifi works well and no password... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear LeneLim, Warm greetings from Swissôtel Grand Shanghai. We are thrilled to read your review and know you spent a wonderful time with us. We are honored to provide you all the comforts and conveniences you need in Shanghai. Meanwhile, thank you for bringing up the taxi queue problem to our attention, and we will look into it and to... More 

Zurich, Switzerland
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The premier room had: - very comfortable bed (queen size) - luxurious bathroom - english channels on TV - nice view over the city (18th floor) - friendly staff in the spa reception (the spa has a sauna, steam bath, whirl pools and a swimming pool). It is 5 min walk to the next metro station (line 2 and 7).

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear lukeeeeee, Thank you for taking your time to highlight details with other fellow travelers. We are happy to know that you enjoyed our comprehensive facilities as well as prime location which made you have a very pleasant stay here at Swissôtel Grand Shanghai. We will take your recognition as a motivation and continuously enhance our guest experience in the... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the nicest, if not THE nicest hotel stays I have ever encountered (this from someone that spends 75+ nights per year traveling abroad). The staff was very fluent in English and provided excellent service. Everything from the reception counter to concierge to lobby bar was staffed with competent and friendly people. The room was perfect in... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Bill N, It’s such a privilege to read your glowing review. Thank you for staying with Swissôtel Grand Shanghai and sharing your amazing experience with us and other fellow travelers. We are thrilled to learn that we managed to live up to all expectations from a frequent traveler like you. It’s our pleasure to offer you a comfortable and... More 

Bielefeld, Germany
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Sissotel during a business trip to Shanghai. The room was very comfortable and clean, with really everything I needed. And my favorite is the breakfast buffet: a huge variety of different things to select from (both western/european and asian options)

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Teuto-Yogi, It’s indeed a privilege to read your fantastic review. We are glad to know you spent a nice business trip here at Swissôtel Grand Shanghai enjoying our comfortable room and various breakfast buffet options. We do hope they will be the reasons you come back again when you visit Shanghai in the near future, we are looking forward... More 

County Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here in January of this year with a friend whilst visiting Shanghai for four nights. The hotel really is an Oasis from the hustle and bustle of the city. The location of this hotel is ideal, in the centre of the city, allowing us to walk to many of our attractions. Rooms were modern, spacious, spotless and well... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ekayw, Greetings from Swissôtel Grand Shanghai. Thank you for choosing us for your friend and yourself to accommodate. We are happy to know that our ideal location has given you the convenience to explore the neighborhood. Your compliments on guest rooms as well as food selections are well appreciated. It’s our pleasure to provide a comfortable stay and an... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Overall a great experience. Two exceptions: 1) The pool guy will caugh non stop in the pool area. And then he will _spit_ into the pool right in front of you. Yes, right in the pool. And then he observes the spit floating to the filter system. Revolting. 2) Calling 0 after midnight is sort of like calling your ex... More 

Was this review helpful? Yes 2
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AndyP678, We do regret to read your review, please accept our sincere apology for your unpleasant stay with us. What you have experienced is definitely not the service standards we strive to meet. The two issues you mentioned have drawn high attention to our management, and related leaders have been assigned to conduct the investigation. Meanwhile, we would much... More 

Nassau, New Providence Island
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Looking for a hotel in the middle of everything in Shanghai, this is the place. Convenient for shopping, restaurants, attractions, and easy access to Line #2 subway stop. Line #2 gets you to both airports, train station, etc..... Service better than most hotels, and a very secure hotel. Wish I had more time to explore the actual hotel itself. Have... More 

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jean C, We are thrilled to read a feedback from a loyal guest like you. We believe you know Shanghai very well with your 15 years business travelling experience, which made us feel so horned that Swissôtel Grand Shanghai is your first choice in the past 5 years. It’s our privilege to offer you the comforts and convenience to... More 

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