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All 3,847 Shanghai hotels

Swissotel Grand Shanghai

5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Swissotel Grand Shanghai
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Ranked #39 of 3,847 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Wayne495 Dunedin, New Zealand
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583 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dunedin, New Zealand
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

nice modern hotel close to subway and airport bus, pleasant staff with helpful concierge made this a memorable stay, expensive restaurants in hotel but options near by close to shopping malls, parks, transport and attractions would stay again and close enough to bund and walking street, large indoor pool with good steam room sauna and spa attached would stay again

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Wayne495, Thank you for taking time writing review regarding your recent experience as a guest here at Swissôtel Grand Shanghai. We are thrilled to read that you enjoyed our services and facilities. We are also glad to know you took full advantage of our prime location and explored the charm of the city. Thank you again for your wonderful... More

Singapore, Singapore
Top Contributor
73 reviews 73 reviews
42 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed another 4 nights in the Swissotel and must admit nothing really wowed me again except a very comfy king size bed w beautiful linen. I found the check in and check out process very inefficient and time consuming, the hotel is pretty loud, although I was up at the executive floor, I could hear the closing if every door... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear doritg888, Thank you for your most recent feedback on your stay here at Swissôtel Grand Shanghai. We regret to read your unpleasant experience during the check in and check out. The concerned department has been informed about this issue and we will conduct series training to our team in order to improve our service efficiency. As for the noise... More

Tacoma, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have always been impressed with the service from Swissotel but the service at the Grand Shanghai was more than I expected. The room was okay. The carpets needs a thorough cleaning. Was not a good smell but bearable. There was no refrigerator, mini bar or an ice machine which sucks. Overall, nothing impressive except for the bath tub. For... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear jwill2001, Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service and prime location. As for the carpet issue you mentioned, we have informed concerned department, a cleaning schedule will be arranged soon. We do have refrigerator and mini bar in room,... More

Paris, France
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

First time in Shanghai visiting a friend recently relocated there for work. 2 shorts days in this hotel where friendly staff, clean and well designed hotel room made my stay very enjoyable. Plus got a free upgrade with a view of the city.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Cittadinomondo, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service facilities as well. We are looking forward to welcoming you next time you visit your friend here. Yours Sincerely, Daisy Yin PR & Communication Manager... More

Stuttgart
2 reviews
4 of 5 stars Reviewed 1 week ago

Good hotel, but some parts Need an upgrade. If You Book Executive floors the service is good but the price for the room is also quite high. The Location is good, you can reach a lot of places in Shanghai within minutes.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear see_egypt, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service and prime location. I am also glad to know you have taken the advantage to go around and explore Shanghai. We do hope we could... More

China
1 review
5 of 5 stars Reviewed 1 week ago

excellent location, baby friendly, best buffet breakfast . impeccable service. swimming pool was clean and quiet. baby cot was very comgy for bsby. the bedding was very comfy and fivet was earm and snuggly.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear 123 T, Warm greetings from Swissôtel Grand Shanghai. Thank you very much for your recent feedback regarding your stay here with us. We are thrilled to read that you enjoyed our services and products. It’s our pleasure to provide a comfortable stay to you and your baby, your recognition is much appreciated. Thank you again for your valuable comments;... More

Senior Contributor
36 reviews 36 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very conveniently located in the jinan district - walking distance to the train station, the French concession and shopping malls. I have actually walked all the way up to the bund from the hotel down nanjing road. The rooms are not as spacious but they are reasonably new and well done up and the service is good.... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jacinta S, Thank you very much for writing your feedback regarding your recent stay here at Swissôtel Grand Shanghai. We are impressed that you like our location, room as well as F&B products. It’s our honor to provide you a memorable stay here in Shanghai. Meanwhile, we regret for the communication problems you experienced. This issue has been reported... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I consider this hotel to be in a good location and fits my preference as a business hotel with efficient service and adequate facilities and have stayed there in the last two years when I visited Shanghai. However, I have had bad experience in the last two consecutive stays regarding the front office service, 1, when I arrive at the... More

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Alex C, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us and please accept my sincere apologies for failed to meet your expectations. We truly regret that we gave you the worse impression upon arrival at front entrance and reception desk. It’s definitely not our service standard we... More

Indin
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall stay was comfortable but service was poor....check in/check out experience felt like staying in a cheap motel....terrible service, lack basic courtesy or pleasant manners. Will not stay at this hotel again.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Front Office Manager at Swissotel Grand Shanghai, responded to this review

Dear Sandeep S, Warm Greetings from Swissôtel Grand Shanghai. I am currently reviewing your comments on trip advisor website and took the liberty to respond to you! We truly appreciate the feedback from our most valued guests in order to improve on the matters that concern you the most. Please accept my sincere personal apologies for your unpleasant experience. We... More

Waterloo, Canada
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't recommend this hotel enough. Have stayed here a few times now and have great experiences each time. The rooms are well acquainted and comfortable. The gym is excellent, and the breakfast is the best.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear RunninAllOver, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are delighted you like our comfortable rooms as well as the gym and breakfast. We are looking forward to welcoming you again in the near future here at Swissôtel Grand Shanghai. Regards, Daisy Yin PR &... More

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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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