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Swissotel Grand Shanghai

#47 of 3,989 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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1 room 1 guest
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Swissotel Grand Shanghai
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795 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Sydney, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed 1 night whilst waiting on connecting flights. Hotel has everything needed for a pleasant stay. Rooms are large, and comfortable; Breakfast was high class - a lovely thing to find. I arrived at 2am, and was very pleased to be given a late checkout.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear DSwindells, Greetings from Swissôtel Grand Shanghai. Thank you for choosing us and taking time to write a review. I am happy to know we offer you a nice stay for your short stop in Shanghai and you like our breakfast and service. We do hope you could choose Swissôtel Grand Shanghai again for your next visit. Yours sincerely, Michelle... More 

Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great venue, good name, decent rooms, but then you get to use the facilities and the wifi and the general working apparatus of the hotel is a bit hit and miss. I had no wifi in my room all week. The breakfast area was pretty much a scrum and mad house every morning, this was not a good experience. Use... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jonathan C, Greetings from Swissôtel Grand Shanghai. Thank you for staying with us and letting us know your feedback. I’m pleased to know you found our location very convenient and enjoyed our comfortable room. Your comments on Wi-Fi and Cafe Swiss buffet breakfast are well noted and will be shared with related departments. Our Executive Club Lounge offers privacy... More 

Hong Kong, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

- Excellent location, underground railway exit is right at the corner. - We like the area a lot, you may find department store, shopping malls and local shops nearby. - Comfortable rooms (Swiss advantage), nice view on high floors. - The flexibility of late check-out did help us a lot (as return flight has delayed). - Service quality is the... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Judy W, First of all, thank you for taking your valuable time to submit such a detailed review. I am delighted to know you are happy with our location, environment, and Swiss Advantage Room, and especially highlight Iris’s service from concierge. However, your compliments regarding to FO services is well noticed, I will share with our team members to... More 

Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very nice and so is the pool. The staff is friendly and helpful. The location is super convenient. I would definitely recommend it and I would go back on my next trip to shanghai. If you like espresso, a few meters down the road there is a very good espresso bar (segafredo).

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Cedrina333, It’s such a privilege to read your glowing review. It’s our pleasure to have you with us and I’m glad you had a great stay enjoying our excellent facilities, location and services. We sincerely invite you to return in the near future and extend your wonderful memory with Swissôtel Grand Shanghai. Yours sincerely, Michelle Chong Director of PR... More 

Los Angeles, California
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent one night in Shanghai; arrived at 6:30 am from Pudong Airport and tried for an early check-in, but was told it was too early and I'd be charged for a half-day. No worries, I was planning to leave for the whole day anyway. Asked to use the gym facilities and able to take a nice shower and freshen... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AlexHsu2014. It’s indeed our privilege to have a guest like you. Thank you so much for taking time and sharing a detailed review with us and other fellow travelers. Your compliments on our prime location, and breakfast are highly appreciated. I’m pleased to know that you will stay with us again when you are in Shanghai in the future.... More 

Dublin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

An excellent hotel, well located with the most helpfull and friendly staff you could meet anywhere in the world. Service is excellent and facilities excellent. No noise at nights and beds excellent to sleep in.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Brian 19868, I am thrilled to read your glowing review. Thank you so much for sharing your valuable comments. It’s our honor to provide you a memorable and comfortable stay here in Shanghai. I am glad you enjoyed our facilities, services as well as our prime location during your stay. We are looking forward to welcoming you back soon.... More 

Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large rooms. Nice decoration. Staff doesnt speak english very well. Communication is an issue. Checkin takes long. Nice location.. There was a building construction at that time making noise... Breakfast is ok. Fast laundry is available.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Hakan K, Greetings from Swissôtel Grand Shanghai. Thank you for staying with us and letting me know your feedback. I am delighted to know you found our location very convenient and enjoyed our room facilities as well as laundry service. I am looking forward to seeing you again in the near future. Yours sincerely, Michelle Chong Director of PR... More 

Wageningen, The Netherlands
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One night stay. Business + glorious rooms: you do not want to leave the room + beautiful bathroom + helpful and forward thinking staff + great western breakfast + excellently located + unbelievable value for money

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ourtimeisnow, I’m pleased to receive your fantastic review with detailed points and thank you for staying with Swissôtel Grand Shanghai. I am delighted to know our room facilities providing you a good stay experience and you compliments on our prime location, extensive breakfast as well as the helpful service are appreciated. Look forward to your coming back soon. Best... More 

Ulm, Germany
Level Contributor
204 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed 5 nights in the Swissotel. Very clean rooms and spacious. They have free wifi. Very nice bathroom. I only ate once in the restaurant and the food was very good. Nice gym. Would definitely go again, when visiting Shanghai. Location is ok.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear christpost, I would like to take this opportunity to extend my sincere appreciation for your good feedback on your most recent experiences with us. It is always so rewarding for us to hear from guests like you. I am pleased that you enjoy our facilities and our ideal location as well as dining experience. I am more than happy... More 

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to french concession, good location if you cant speak much of chinese. Less congested as its at the end of west nanjing road. Surrounded by malls, convenient stores outside and close to train station. Staffs are helpful and welcoming. Hotel food can be limited but choices plentiful outside. Room is comfortable, bed easy to sleep on and come with... More 

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Goh S, Thank you for taking time to submit your review for your recent stay with us. I am glad to hear that you like our location and enjoy our room facilities. With the prime location, Swissôtel Grand Shanghai offers great convenience in terms of business activities, shopping and destination exploration to each guest. Your compliment and recommendation to... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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