We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3,559 Shanghai hotels

Swissotel Grand Shanghai

5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
Hotel amenities
Save Saved
You added Swissotel Grand Shanghai to your Saves list
Swissotel Grand Shanghai
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
87%
Ranked #33 of 3,559 hotels in Shanghai
Certificate of Excellence 2013
A recent review
Write a Review

495 people have reviewed this hotel

Traveler rating
    217
    215
    40
    14
    9
See reviews for
27
64
54
220
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

On Apr 15th,My boss parked in the parking lot of the Swissotel Grand Shanghai and he left in a rush without noticing that he unlocked his car truck with a briefcase of cash and credit cars .And fortunately the lobby manager Jessie Yin is very conscientious to try all the methods contact him finally it turns out none of the... More

Was this review helpful? Yes 1
Ferrara
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Good position. Nice lobby, kind hostess and quick operations at the reception. Room very silent and well equipped. Excellent western breakfast, best ever had in Shanghai since 2007. Price as expected.

Was this review helpful? Yes 3
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Cicciazzi Thank you for sharing your great experience for your stay with Swissôtel Grand Shanghai and taking your time to submit your reviews on Tripadvisor. We are delighted to know that you think we serve the best hotel breakfast in Shanghai – the selection is very broad and caters for all tastes. The location of the hotel is ideal... More

Bellevue, Washington
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here our first night in Shanghai. It is centrally located with lots of things around. We had a friend pick us up and take us to the hotel directly. It was late when we got there so check in was quite easy as the hotel was not busy. we had a quick check in and went right up... More

Was this review helpful? Yes 2
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ravenstar27, Spring greetings from Shanghai! Thank you very much for taking the time to submit this positive review for us on Tripadvisor. I am pleased to know you have enjoyed our comfortable bedrooms, room facilities and great service from our concierge; on behalf of our team here at the hotel, thank you for your compliments. Regarding the comments on... More

Chandigarh, India
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights and have some mixed feelings about the hotel. The check in was OK and i kept requesting the front office lady to give me room in the front as i will be staying for 4 days and i could enjoy the view, but she bluntly gave me the room at the back of the... More

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear akshaygrover Thank you for taking the time to submit your feedback on your most recent stay with us at Swissôtel GRAND Shanghai. Thank you for your positive comments on the hotel, noting location, Swiss Service (in-room help desk) and our housekeeping. I am, though, more focused on your unsatisfactory experiences which is certainly not what we wish for our... More

Shanghai, China
Contributor
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Front Desk: Rude and condescending, completely unhelpful with anything you ask. Conceirge: Rude, and give you wrong information, I called them to ask to make a reservation at a restaurant down the street and also asked them to check that it was open, they assured me I would not need a reservation and that it was open. Walked to it... More

Was this review helpful? Yes
HotelManager-SSH, Executive Assistant Manager at Swissotel Grand Shanghai, responded to this review

Dear JessicaShang Firstly we are deeply disappointed to read of your most recent experience here at Swissôtel GRAND Shanghai. The comments and feedback is extremely negative and is certainly not what we aim to have our guests experience here at our hotel. I would be greatly appreciative if you would either contact me at jammy.zhang@swissotel.com or, as I am aware... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I used to work for Swissotel in China years ago and had not visited the Shanghai property in a few years, so figured I'd give the hotel a shot when I went up on business last month. The experience overall was quite good, however the service recovery is lacking. Below is an email I sent to them 2 weeks ago... More

Was this review helpful? Yes
HotelManager-SSH, Director of Sales at Swissotel Grand Shanghai, responded to this review

Dear Grojon Thank you for your feedback – and a warm welcome back to Swissôtel. I am sorry that you recently experienced some service issues here at the hotel, as well as receiving no feedback on your note you submitted to our hotel. Please feel free to email me at tate.husband@swissotel.com the original note so that I may follow up... More

Hong Kong, China
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just a short stay to work there. It's quite central to everything. It's not too crowded, unlike the area w/ lots of shops near West Nanjing Road within 10 minutes walk, but nearby a Japanese shopping center with full range of good restaurants at top floors and quality necessities and produces at its basement supermarket. It's close to subways, which... More

Was this review helpful? Yes
Ely
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel well positioned for "doing" Shanghai, next to the subway on Line 2 making it easy to get around the City, although cabs are reasonably priced. This hotel has great facilities and a very attentive staff, I needed to have my air conditioning adjusted and this was done in 10 minutes.

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AlanFSEly, Spring greetings from Swissôtel GRAND Shanghai! Thank you very much for taking the time to submit this review for us on Tripadvisor. We are delighted to hear you have enjoyed our comfortable room, facilities and also highlighting our great location which can provide you convenient access to metro lines 2 & 7 and other parts of the city... More

Santa Fe, New Mexico
Contributor
18 reviews 18 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is beautiful. Outstanding breakfast . Great room. The breakfast had food from every corner of the earth. It was amazing- all of the types of food they offered. There was fruit , cakes, toast, Asian dishes, Swiss cheeses . All of it was good.

Was this review helpful? Yes
HotelManager-SSH, Director of Food & Beverage at Swissotel Grand Shanghai, responded to this review

Dear 2papillons, My name is Tim and I am the Director of F&B in charge of all F&B areas at Swissôtel Grand Shanghai. On behalf of my team I would like to thank you for staying with us and of course for your very nice comments in regards to our breakfast! I do sincerely hope to welcoming you back soon... More

Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good location, good service and friendly staff. The location is close to shopping areas, eating options and some nice bars. Takes about 40-60 mins to reach from airport. We were about half hour from The Bund which was quite convenient. The only CON was the blankets which were quite heavy & hot and as the AC would refuse to go... More

Was this review helpful? Yes
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear LeoDubai Thank you for sharing your great experience for stay with Swissôtel Grand Shanghai and taking your time to submit your reviews on Tripadvisor. We do appreciate that you enjoyed our excellent location,But it is disappointed to know you are not happy with the blankets and our air conditioning, I am sincerely apologize for this. We will definitely take... More

Been to Swissotel Grand Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Grand Shanghai

Also Known As:
Swissotel Grand Shanghai Hotel
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Shanghai
#33 Luxury Hotel in Shanghai
#57 Family Hotel in Shanghai
#268 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Asiatravel.com Holdings, Booking.com, Travelocity, Expedia, Orbitz, Splendia, HotelTravel.com, Tingo, getaroom.com, Ctrip DaoDao, Otel and Venere so you can book your Swissotel Grand Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Swissotel Grand Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.