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Swissotel Grand Shanghai

#51 of 3,976 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
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Swissotel Grand Shanghai
Best prices for: 1 room 1 guest
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Ranked #51 of 3,976 Hotels in Shanghai
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Mark L Suzhou, China
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752 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Suzhou, China
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Because of the price, I was a little apprehensive about booking this hotel.... After staying there, I will stay there again and again. Upon arrival, the experience was five star. We were offered an upgrade upon check-in, but a little apprehensive..... WOW, was it worth it!!! GREAT hotel!!!!

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Hong Kong
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I normally stay in one of the two hotels next to Xintiandi but they are getting expensive so I decided to give the Swissotel Grand a try. The rooms are on the small side but more than adequate for a business traveler. Standard of housekeeping is good and breakfast was ok. Not much to complain about really and I will... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear doobeebaby, It’s such a delight to know you have a stay with Swissôtel Grand Shanghai, and overall your first stay is pleasant. Thank you for highlight our housekeeping and we do sincerely look forward to your next visit soon. Thank you for sharing the reviews. Best regards, Michelle Chong Director of PR & Communications More 

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a 2 nights stay on a business trip at the swissotel I shanghai. Rooms are spacious and bathroom is very nice with good amenities. I found the bed to very comfortable despite previous comments by other people. Breakfast buffet was very nice and as a Swiss I appreciated the small Swiss touches at the buffet. Overall although it... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Christian Elias S, I’m delighted to read such a nice review and find out you enjoyed your stay here. Your compliments on guest rooms as well as breakfast buffet are highly appreciated. It’s our great pleasure to bring you some Swissness while you are far away from home. We believe Swissôtel Grand Shanghai would be your first choice in... More 

London, United Kingdom
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall it was comfortable. The bed yes was a bit hard- I had not much of a view but a high floor room which I do recommend. The breakfast buffet is plentiful and well done and the service overall attentive- especially the bellmen. I found the elevators took a bit when busy.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear theworld2013, Thank you for staying with us and taking time to write your comments. Your compliments on our room facilities, breakfast and services are highly appreciated. We are expecting Swissôtel Grand Shanghai will be your first choice during your next visit to Shanghai, looking forward to welcoming again in the near future. Sincerely, Daisy Yin PR & Communications Manager... More 

Surabaya, Jawa Timur, Indonesia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for 5 nights in Swissotel Grand Shanghai for business. It is very nice located. I only took less than 10 minutes to my office in Shanghai. The room is very spacious with very nice toiletteries. The breakfast was awesome with many varieties of food, chinese and western food. However, sometimes the wifi just didn't work inside the room.... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear NinienIrnawati, It’s so nice of you to leave a review and share your pleasant stay with us and other fellow travelers. We are delighted to know you found our location very convenient and you did enjoy the room facilities and breakfast. Thank you for letting us know the Wi-Fi issue, our IT team will pay close attention and put... More 

Hong Kong Region, China
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The location is great but the Director of Food & Beverage needs to really look at the operations. I had lunch at the Buffet Restaurant/Cafe & I ordered sparkling water & they gave me sparkling water not cold so I asked for ice. The ice arrived after the meal. The service team kept on chatting & standing around looking at... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear SonnyAng, Greetings from Swissôtel Grand Shanghai. We are sorry to read your unpleasant lunch experience and awkward dinner situation here. What you experienced in Cafe Swiss was definitely not the standards we strive to meet. We have passed this case to F&B team, and they will take it as a lesson and conduct more training to improve the service... More 

Eden Prairie, Minnesota
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at Swissotel Grand SH June 2015. Very good location with Kerry Cente, Shangri-La hotel and Puli hotel all just 1-2 blocks away. Frankly, shocked at anyone who rates this hotel as "great", "fantastic", etc. This people have clearly not experienced other properties in the area. Swissotel is very average, especially by Asian standards. Rooms are tired and in need... More 

Was this review helpful? Yes 2
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear HornedFrog90, Thank you for taking time and writing such a detailed review, we do regret for what you have experienced here. We apologize for not living up to your expectations even though most of the guests found our room facilities and fitness center quite enjoyable. We take every single guest review as the most valuable and important tool for... More 

Singapore, Singapore
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Wifi basically didn't work during my stay on the 26th floor and there is nothing wrong with my laptop. Which means the hotel is useless to me as a business traveler. A shame, as the hotel otherwise is very good in a good location. I wouldn't risk staying here again.

Was this review helpful? Yes 1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear chocksaway, We do regret to read your unpleasant experience with the Wi-Fi, please accept our sincere apology for any inconvenience caused by this issue during your business trip. Our Swiss Service team and IT team are at your service all the time; you may contact them any time to check if there is anything wrong with the webpage login... More 

Durban, South Africa
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic Hotel on West Nanjing. About 5km to the Bund. High end shops and Malls along the way. Hotel is Huge - beautiful lobby and rooms. Clean. Huge Big rooms. Modern - Nespresso machine in room. Great Modern bathrooms and amenities. Housekeeping was friendly and excellent. Reception very helpful and accommodating. Concierge very knowledgeable and helpful. 24hour store/Market across the... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear SA_Traveller03, How nice of you to write such a glowing review. We are truly flattered to read your compliments on our location, room facilities as well as services. Good to know you have taken the advantage of our ideal location and enjoyed the shopping, dining options around. We believe Swissôtel Grand Shanghai will be your first choice to stay... More 

New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We celebrated our anniversary there and the dinner was fantastic. the service was also excellent. everyone wanted to make sure that you dont feel rushed . definitely allocate more time and make this the experience it should be.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Sfdays, It’s such a delightful thing to read your review. Thank you so much for the kind words; it’s our great pleasure to make your anniversary memorable. We are looking forward to seeing you again during your next visit to Shanghai, and we will make your every stay here unforgettable. Sincerely, Daisy Yin PR & Communications Manager Swissôtel Grand... More 

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