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Swissotel Grand Shanghai

#38 of 3,971 Hotels in Shanghai
Certificate of Excellence
No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Hotel amenities
Swissotel Grand Shanghai
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Ranked #38 of 3,971 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
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693 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just stayed at the Swissotel for my 3rd stay (total of ~ 21 days) in 18 months. The hotel is still a good choice in a great location, however the service has gone noticeably downhill in some areas. The rooms are still wonderful and the room cleaning service is excellent. The concierge desk and front desk in general are extremely... More 

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Atlanta
1 review
5 of 5 stars Reviewed 2 days ago NEW

Swissotel is a fantastic facility. It was clean and well kept. The atmosphere upon arrival on Friday night was upbeat and fun; it was a great way to be welcomed to Shanghai. I would definitely stay again!

Review collected in partnership with Swissotel Hotels & Resorts

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Dhaka City, Bangladesh
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

it's my 6th time in last one year or so in Swissotel, shanghai. Again a nice experience over all. Only one thing I felt to mention is the support stuff at front desk and in breakfast corner. Felt little lack of professionalism when they receive any guest. They sometime miss to greet people and wear a smile. Sometimes rude or... More 

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Altoona
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Swissotel was great! The Jing 'an district is very convenient with good walking, closeby subway, restaurants. Nice hotel, great value. I especially recommend booking a room the executive lounge access.

Review collected in partnership with Swissotel Hotels & Resorts

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Senior Contributor
30 reviews 30 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from Shanghai and enjoyed staying at Swissotel. Room was nice, bed was comfortable, restaurants were good. My only gripe was the poor internet service. I particularly enjoyed Yuan Yuan, the Chinese restaurant in the second floor was excellent. I would stay here again, provided they upgraded the Internet.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Maxkan, Greetings from Swissôtel Grand Shanghai. Thank you for staying with us and sharing your feedback. We are delightful to know you had a comfortable stay and enjoyed the foods. We do regret to know our internet didn’t meet your expectation, and our IT team keep working hard on it to improve the experience. We sincerely invite you to... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the first time staying at a Swissotel. The Swissotel Grand Shanghai is located in the Jing'an district just adjacent Nanjing West Road. Shopping, restaurants and coffee shops are very close by. Upon arriving at the hotel, I was impressed by the grand lobby but was a little surprised that the front desk was so small. Only two agents... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear FlyingonWheels, Thank you so much for choosing Swissôtel Grand Shanghai and sharing so many details with us and other fellow travelers. We are pleased to know you had a wonderful stay here enjoying the prime location and Club Lounge benefits. We aim to make your stay comfortable and memorable, and guest reviews are the most important tools to achieve... More 

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic experience staying at the Swissotel is, the staff are enthusiastic and are wanting to make your stay memorable. Our room was not lacking for comfort or amenites, the wifi worked perfect. The bathroom, shower, bath is modern and roomy. The cleanliness of the room was excellent. The restaurant and food is an epicureans delight. We've stayed twice... More 

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Glenn J, What a glowing review! We are thrilled to have a return guest like you and read such a detailed feedback. It’s our honor to meet your expectations in every aspect of your stay. We will share your compliments with our team members and encourage them to continuously provide excellent guest experience. Glad to know you will come... More 

Hong Kong
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the second time that I stayed this hotel for a week. The hotel just arrange the middle level for me, even I have request to have a high level of room. The hotel have not record my booking, even I am the member for Swissotel. They explained due to my hotel booking by the travel agent, instead of... More 

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Kennis-Bosco, Thank you for returning to Swissôtel Grand Shanghai and taking time to write this review. We do regret to read your unpleasant experience. We have investigated the problems you mentioned, due to the travel agency didn’t send us your booking information in time before your arrival that’s why your booking couldn’t be found when you check-in, we will... More 

Lisbon, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is very comfortable and clean. The location is perfect, as it is right next to one of the business centers in Shanghai and close to some shopping streets. The breakfast is good and of very good quality. It combines both asian and western food. The staff is friendly and helpful.

Review collected in partnership with Swissotel Hotels & Resorts

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Filipa S, It’s delightful to read your excellent review. We are truly happy to learn that you enjoyed your stay here at Swissôtel Grand Shanghai. Your compliments on our location, breakfast and services are highly appreciated and it has been shared with our team members. It would be our great pleasure to welcome you again in the near future.... More 

Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent neighborhood with many good eating, shopping and transport options. Breakfast is very good although short of what one would expect from a full fledged 5 star. Well appointed rooms and I did not find noise from outside the room to be a problem. Overall, an excellent hotel in a very traveller friendly neighborhood.

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HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AngPS, We are glad to read your review and to know you enjoyed your stay with us. Your compliments on our location, breakfast and rooms are highly appreciated. We do hope you will still choose Swissôtel Grand Shanghai during your next visit to Shanghai. All of us are looking forward to extending your wonderful memory here. Yours Sincerely, Daisy... More 

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