Sadly I only had two days during a transit on the island,Even though there were storms and high winds over Fiji, the staff at Treasure were on the ball in keeping the Island clear of debris. I searched my beachfront unit for bedbugs but found none. I saw staff totally fumigate a unit so they are onto it. The food...
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Bula,
it seems that at present storms are everywhere in the region with floods in Australia and high winds and rain over the Fiji group for the past week or so. Staff have been working hard under trying conditions to keep areas as clear as possible.
Thankfully the forecast is for the weather to gradually clear over the next couple...
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I have just spent 4 nights at Treasure Island with my partner and I really can't imagine where some of these people are coming from who have criticized the place. We came away with nothing but good memories and will go back there again.
The rooms were spotless and beautifully appointed. The rooms were peaceful and close to the beach....
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Bula,
What a great way to arrive or depart by taking a helicopter transfer. Not only is it fast you also get the most amazing views of the waters and the reefs on your way to or from the Island.
The staff are just amazing at remembering names and as you pointed out you were remembered from six years ago,...
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It was our second trip with our granddaughter.It is a good location for families, except when we were there a very extended family arrived, taking over the dining room and pool area. We felt sorry for the staff as they had to work extra hard to accomodate this large noisy group. We noticed 2 cots on the balcony next door...
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Bula,
we appreciate your comments and were glad that we could accommodate all your requests. Treasure Island really is a great place for families and the staff who run the kids club do a great job of entertaining and even giving a little bit of Fijian history and culture. We have noted your comments about guests coming into the bar...
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Have stayed 5 nights and where is the friendly and genuine Fijian service? Not here.
Someone in our party asked for coconut water, the guest relations told him to hold the straw as he was going to bring one but he sat with other guests and never returned. When mentioned upon our departure 2 days later that we were still...
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I thank you for your list of problems that you encountered with our staff and we will work very hard to correct those areas that you have identified as weakness with our team.
I am concerned to learn that turtle feeding did not take place as it is very important for the health of the turtles that this does occur...
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Stayed her for a business trip. Great value for money and definately has the Fijian Island feel. Staff and service was great! We stayed in a ocean view bure. It was spacious and clean and gorgeous of an evening as we sat out the front with a cocktail watching the sun set listening to the waves lap up the beach!!...
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Bula,
you have really identified one of the great reasons to come to Fiji. With the current exchange rates Fiji and Treasure is really a great value for money destination. For a rough guide around $500 Australian you get close to $1,000 Fijian. Other currencies have similar exchange gains. So now is a great time to travel to Fiji. We...
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Bula!
It has taken me a year to write this review, stayed with husband as a couple.
Arrived very excited after stay at the Westin Resort, honestly if you come to Fiji get out to the islands is what you have to do!. We arrived in the morning and were greeted very well. We met with Grandpa Max who went...
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Bula,
we are pleased to see that we met or even exceeded your expectations of you holiday at Treasure.
I will pass on your comments to those staff that you have identified and we certainly do have some special "characters" among our staff.
We all look forward to welcoming you back to our home the next time you visit.
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This resort had some great things and some not so great. The food and cocktails were excellent - keep track of when it is happy hour though as the drinks can appear on your bill at full price. I chose not too have the meal plan as I am not a huge eater and so for me being able to...
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Bula,
Thanks for your comments and also for pointing out some of our shortcomings.
We are working very hard to ensure that our guest experience is as good as can be.
All the staff look forward to seeing you if you return to Fiji and to Treasure Island in particular.
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we stayed in Treasure island for 2 nights.....or shall i say 2 sleepless nights. The first impressions of the place were good...we were in ocean view bure number 4.....until i spotted bed bugs the first night. i complained the next morning and we were moved to bure 5 which was an upgraded version of 4. I was re-assured that this...
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Bula, I would like to offer my apologies for the problems that you encountered on Treasure. All of the staff are dedicated to ensure that our guests have a great time while in Fiji and on Treasure in particular. We are working hard to ensure that we remove the threat of bed bugs in the Resort. We have ordered new...
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The resort is nice and well kept with a beautiful swimming pool. However it is very westernized without a lot of culture and staff serving but not interacting. The beach was rocky and smelly as we came on the boat and was unable to be swam at. This is not the resort for a Fiji experience
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Bula, Treasure Island is one of the few Resorts in Fiji that is 50% owned by the landowning families. It is a shame that you felt that the culture of Fiji was not shown through. We try very hard to show our guests aspects of cultural life in Fiji. We provide for traditional Kava Ceremonies as well as Mekes, which...
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The location of Treasure Island is ideal and the snorkeling was awesome; however, 3 things plagued our trip and caused me to write my first trip advisor posting.
1. Ants. Our room was infested with them and they got in our food, bathroom, and baby crib. (We stayed in room 12. There was a large ant colony close by which...
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Bula, I thank you for bringing to our attention those areas were we did not provide you with the holiday experience that you deserve.
Our housekeeping staff are being re trained in the correct way to service rooms to ensure that all rooms are cleaned to the required standard.
Unfortunately ants can be a fact of life in the tropics...
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