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Comfort Suites Saraland

Certificate of Excellence
2.5 of 5
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1200 Shelton Beach Road, Saraland, AL 36571
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Comfort Suites Saraland
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Ranked #2 of 10 Hotels in Saraland
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Mellie702 Clanton, Alabama
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68 reviews from our community

Traveler rating
    46
    19
    2
    0
    1
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28
9
3
13
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Clanton, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

We stayed to visit the University of Mobile, which is very close by. I'm picky about cleanliness when it comes to hotels, and I was delighted with the cleanliness of our room!!! The manager, housekeeping staff, and front desk staff were exceptionally friendly and helpful during our 2-night stay. I noticed that even though the hotel seemed full, it was... More 

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Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to thank you for choosing Comfort Suites Saraland. I'm glad your stay was enjoyable. We thrive on a clean hotel and friendly staff. Our hotel is very quiet and in a great location for the University of Mobile. I hope to see you again soon! More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Customer service very poor, room dirty- pubic hair in our tub and toilet seat was dirty, breakfast was nasty. Food was hard and old tasting. Also our reservation was messed up. Management/staff was not helpful in trying to remedy any of our problems. Wanted us to stay full days reserved for any discounts!

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Elyria, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 12, 2015

Stayed at the Comfort Suites the first week of March. Asked for a quiet area on the top floor and received a nicely decorated room with extra space, a clean vanity counter and bath area. Since I stayed during the off season, the hotel was especially quiet. Unfortunately, the TV screen appeared slightly small for the size of the room.... More 

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Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! More 

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

Perfectly nice hotel. Rooms and bathrooms are clean and comfortable. Beware the pull out couch though, the mattress was so springy it was basically a joke. So if you'll be a larger party that needs to use the pullout couch, make sure you have a hardy member of your group willing to risk that back pain.

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to take the time to thank you for your stay at Comfort Suites Saraland. I would like to apologize for the sofa bed not being comfortable for you. Those sofa beds are not as comforting as a comfy bed. I hope you will consider giving us another chance to make your stay perfect. Hope to see you... More 

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

We had just driven about 12 hours and needed to find a room to get some rest. We saw this hotel and stopped in. They had a room available, which was great. The bed and pillows were very comfortable and the room was clean. They offered a complimentary breakfast which saved time for us since we needed to get back... More 

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More 

Birmingham, Alabama, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2014

I regularly stay at this Hotel on business . Neil ( Owner) and his staff go above and beyond to make you feel welcome, and comfortable. They really live up to their name. Very clean, and secure. They have become a part of my extended family!

Was this review helpful? Yes 2
Julie F, Manager at Comfort Suites Saraland, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Fort Lauderdale, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 29, 2014

Typically, I am not one to give a full 5 stars for a hotel because I believe nothing is perfect and everything has room for improvement. However, in the case of this particular property the room for improvement is negligible and therefore earns the highest rating I've ever given, and I'm not not easily impressed! I am part of the... More 

Was this review helpful? Yes 2
Julie F, Manager at Comfort Suites Saraland, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Fort White, Florida
Top Contributor
86 reviews 86 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 23, 2014

We stay at this Hotel at least once per year to visit my wife's Dad in Sims Chapel. It is convent to I-65 plus Hwy 43 & 45. The rooms are typical Choice hotel rooms and the breakfast is typical also. We like the location for the covenant access to the Hwys. We also like that we can walk to... More 

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

We would like to thank you for choosing our property and returning to our hotel on your stays to our area. We do have some good restaurants within walking distance and that's so nice after being in the car all day. We hope to see you again soon. More 

Orlando, Florida
Top Contributor
412 reviews 412 reviews
101 hotel reviews
241 helpful votes 241 helpful votes
3 of 5 stars Reviewed August 19, 2014

I viewed three guest rooms before cancelling my reservation (two on the 3rd floor and one on the 2nd floor). The hallway should never smell better than guest rooms, which is exactly what I encountered. When you walk in the rooms, they smell of sweaty socks and old cheese, like a locker room -- the carpet is most likely the... More 

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

Sir, first of all let us apologize for the inconvenience. We had a problem with one of our outside air handler unit which purifies the air inside the building and controls the humidity. It turns out that one of the main circuit boards inside the unit had blown and it's a special order part and only authorized technician can repair... More 

Austin, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 18, 2014

Had a good stay here at this comfort suites. It did meet my expectations, comparing this stay to the last two comfort inns I had stayed at. Everyone's really nice, especially when asking customers to review them on tripadvisor on our way out (Is that against the rules?). Although all of the breakfasts were exactly the same, this one had... More 

Was this review helpful? Yes
Julie F, Manager at Comfort Suites Saraland, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

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Pool/beach area (1)
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