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Comfort Suites Saraland

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1200 Shelton Beach Road, Saraland, AL 36571
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Comfort Suites Saraland
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70 Reviews from our TripAdvisor Community

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Traveler rating
    47
    19
    3
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    1
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30
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13
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Prairieville, Louisiana
Level Contributor
97 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Second CS we have stayed in. Just list the first, you cant beat the value. Cheap, clean rooms, and a great breakfast. Whats no to like? Would come back in a second. Farther norht of Mobile than we thought but only 15 minutes away so it all good. Worth the stay.

Was this review helpful? Yes
Julie F, Manager at Comfort Suites Saraland, responded to this review

Thank you for choosing to stay with us at Comfort Suites Saraland. I'm so glad that you enjoyed your stay. We are convenient to almost everything. I hope to see you again soon! More 

Orem, Utah
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our room was fine. It was comfortable and plenty large enough for three people. The biggest disappointment was the laundry room. There was one washer, one dryer, one chair, and no air conditioning. We had just gotten off a two-week cruise and had three loads of laundry to do. It took 4 1/2 hours, because the dryer was so slow.... More 

Was this review helpful? Yes
Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to thank you for staying at Comfort Suites Saraland. I would also like to apologize that everything was not to your liking. I will be sharing this with my staff for improvements. I hope you will give us another chance. Hope to see you again soon! More 

Clanton, Alabama
1 review
5 of 5 stars Reviewed May 9, 2015

We stayed to visit the University of Mobile, which is very close by. I'm picky about cleanliness when it comes to hotels, and I was delighted with the cleanliness of our room!!! The manager, housekeeping staff, and front desk staff were exceptionally friendly and helpful during our 2-night stay. I noticed that even though the hotel seemed full, it was... More 

Was this review helpful? Yes
Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to thank you for choosing Comfort Suites Saraland. I'm glad your stay was enjoyable. We thrive on a clean hotel and friendly staff. Our hotel is very quiet and in a great location for the University of Mobile. I hope to see you again soon! More 

2 reviews
1 of 5 stars Reviewed April 25, 2015

Customer service very poor, room dirty- pubic hair in our tub and toilet seat was dirty, breakfast was nasty. Food was hard and old tasting. Also our reservation was messed up. Management/staff was not helpful in trying to remedy any of our problems. Wanted us to stay full days reserved for any discounts!

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Elyria, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 12, 2015

Stayed at the Comfort Suites the first week of March. Asked for a quiet area on the top floor and received a nicely decorated room with extra space, a clean vanity counter and bath area. Since I stayed during the off season, the hotel was especially quiet. Unfortunately, the TV screen appeared slightly small for the size of the room.... More 

Was this review helpful? Yes
Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

Perfectly nice hotel. Rooms and bathrooms are clean and comfortable. Beware the pull out couch though, the mattress was so springy it was basically a joke. So if you'll be a larger party that needs to use the pullout couch, make sure you have a hardy member of your group willing to risk that back pain.

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

I would like to take the time to thank you for your stay at Comfort Suites Saraland. I would like to apologize for the sofa bed not being comfortable for you. Those sofa beds are not as comforting as a comfy bed. I hope you will consider giving us another chance to make your stay perfect. Hope to see you... More 

San Antonio, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

We had just driven about 12 hours and needed to find a room to get some rest. We saw this hotel and stopped in. They had a room available, which was great. The bed and pillows were very comfortable and the room was clean. They offered a complimentary breakfast which saved time for us since we needed to get back... More 

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More 

Birmingham, Alabama, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 7, 2014

I regularly stay at this Hotel on business . Neil ( Owner) and his staff go above and beyond to make you feel welcome, and comfortable. They really live up to their name. Very clean, and secure. They have become a part of my extended family!

Was this review helpful? Yes 2
Julie F, Manager at Comfort Suites Saraland, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Fort Lauderdale, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 29, 2014

Typically, I am not one to give a full 5 stars for a hotel because I believe nothing is perfect and everything has room for improvement. However, in the case of this particular property the room for improvement is negligible and therefore earns the highest rating I've ever given, and I'm not not easily impressed! I am part of the... More 

Was this review helpful? Yes 2
Julie F, Manager at Comfort Suites Saraland, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Fort White, Florida
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 23, 2014

We stay at this Hotel at least once per year to visit my wife's Dad in Sims Chapel. It is convent to I-65 plus Hwy 43 & 45. The rooms are typical Choice hotel rooms and the breakfast is typical also. We like the location for the covenant access to the Hwys. We also like that we can walk to... More 

Was this review helpful? Yes 1
Julie F, Manager at Comfort Suites Saraland, responded to this review

We would like to thank you for choosing our property and returning to our hotel on your stays to our area. We do have some good restaurants within walking distance and that's so nice after being in the car all day. We hope to see you again soon. More 

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