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Hampton Inn North Mobile / Saraland

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1320 Industrial Parkway, Saraland, AL 36571
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Hampton Inn North Mobile / Saraland
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Hampton Inn North Mobile / Saraland
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142 Reviews from our TripAdvisor Community

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Traveler rating
    53
    38
    23
    22
    6
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45
33
5
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • All months
    (142)
  • Mar-May only
    (52)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (23)
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Madison, United States
2 of 5 stars Reviewed 4 days ago NEW

I had an issue since we arrived about an hour earlier than our check in (2PM) when I spoke to the front desk attendant she told me that they were sold out and no rooms were ready. since we were an hour early I did not think much of it and we went to eat, came back at 2:55 (by... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guest to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I... More 

Albuquerque, New Mexico
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

the place is being remodel...just painting The food and staff was great. The food was great every morning for breakfast and Monday thru Wednesday they provided a lite dinner which was great. The hotel was clean and the staff was friendly and polite but in the business center the computer was not working. You could connect with your laptop but... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share our disappointment with your recent stay. I want to personally apologize that the Business Center Computers and the Elevator were not up to our standards we expect. We want our guests to have the best stay possible where everything is like new, in-place of the highest quality, and... More 

Wildwood MO
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I try to be factual. The parking lot was narrow. The pool does not have towels. The elevator did not work several times. The bathroom was upgraded but the tub was narrow. The room was average. Needed front desk help to work the tv. The bed was way too soft n needed to be replaced. Breakfast was below average n... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

Woodstock, GA, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This was a "stop over" for a family vacation. This hotel had clean rooms. Great lobby, complimentary drinks all day and breakfast was great. Great pool area and work out room. Close to shopping, fuel and places to eat but far enough away that we heard no traffic noise. I would definitely stay here again

Review collected in partnership with Hampton

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, Thank you for staying with us here at the Hampton Inn North Mobile/Saraland. We are delighted we exceeded your expectation during your stay. We are sorry we were not able to provide you with a better quality of service. We try hard to make sure all of our guests have a great stay as we are all... More 

Saraland, AL, United States
1 review
1 of 5 stars Reviewed June 18, 2015

The desk clerk was very abrupt and rude, borderline threatening when my debit card did not go through. My banker said the next morning that everything was fine on the bank's end, that they were putting in the wrong expiration date. The desk clerk said that if I did not have another card, she would call the police and have... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration your experienced when the actions of the staff did not meet your expectations. Once the Team Member swipes your credit card they do not enter any additional information into the system. The Card is... More 

1 review
2 of 5 stars Reviewed June 16, 2015 via mobile

This is my first time ever staying at a Hampton and will more than likely be my last. I would like to start off by saying that the staff is very polite and attentive. The free breakfast is up to par for being free and breakfast area was well kept and maintained. However, the rooms were no where near what... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You... More 

Texas
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 14, 2015

This hotel is a gem. The rate was reasonable, The room was super clean, and the breakfast was fantastic. We were pleased that the biscuits, oatmeal, sausage, etc. were all fresh and hot.We particularly liked the fresh fruit made into a fruit salad.If there is any drawback it would be a slight pothole near the entrance, which can easily be... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate you taking the time to share your recent stay with us here at the Hampton Inn, North Mobile/Saraland. We are pleased that we exceeded your expectations during your visit. We value you as a guest, and I do want you to know that your concerns regarding the Pot Hole is our concerns and we... More 

Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed June 3, 2015

I was in Saraland on business and stayed at the Hampton Inn. The staff was very friendly and had time to talk and always ask how everything was. The breakfast was good every morning and always had hot coffee and fruit ready anytime of the day or night. I did not use the pool but do go out and sit... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, Thank you for staying with us here at the Hampton Inn North Mobile/Saraland. We value you as a gust and we are delighted that we exceeded your expectations. We want our guest to have the best stay possible where everything is in perfect working order and our Team Members assist with all your needs. Again thank you,... More 

Raleigh, North Carolina
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 28, 2015

I found this hotel to be clean and pretty quiet. The pool was a great size and warm even in May. It is very easy access to downtown Mobile taking less than 15 minutes. The front desk staff was friendly and helpful and the breakfast good. The parking lot seemed a bit small. This hotel is close to a lot... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, Thank you for staying with us here at the Hampton Inn North Mobile/Saraland. We value you as a gust and we are delighted that we exceeded your expectations. We want our guest to have the best stay possible where everything is in perfect working order and our Team Members assist with all your needs. Again thank you,... More 

Birmingham, Alabama
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 27, 2015

I arrived at the Hampton in Saraland at about 9:00 pm on May 12. As I approached the front desk I noticed the girl at the desk was on her cell phone. I stood there for a moment waiting for her to acknowledge me and in that period of time, I could tell she was on a personal call. She... More 

Was this review helpful? Yes
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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