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Holiday Inn Express Hotel & Suites Mobile/Saraland

Certificate of Excellence
2.5 of 5
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1401 Industrial Parkway, Saraland, AL 36571
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Holiday Inn Express Hotel & Suites Mobile/Saraland
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Ranked #1 of 10 Hotels in Saraland
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 weeks ago
Laneta C Melber, KY
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80 reviews from our community

Traveler rating
    59
    17
    2
    1
    1
See reviews for
26
7
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Melber, KY
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

No wonder this hotel is listed as the number one hotel in Saraland. We have stayed at this HIE several times on business and have been more than pleased. On this particular visit we had a little issue on arrival, and when we voiced our concern the manager, Teresa, was extremely apologetic. She promised a room upgrade on our next... More 

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Boron, California
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 16, 2015

Another great experience. This Holiday Inn express stands apart from all others. They are the friendliest and customer driven HIE we have ever stayed at. Our house keeper Gwen is awesome. Nothing better than coming back to a clean room that smells good after fighting fires all day. Gwen goes above and beyond to make sure you are comfortable. Thank... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2015

My stay here was simply wonderful. I can't tell you how helpful the staff is, especially Jessica. I will absolutely be back to this hotel. Would deffinately recommend this hotel to all my friends and family. Thank you to all involved!

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Birmingham, AL
Contributor
16 reviews 16 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2015

I came to Mobile to visit my son in college and Mardi Gras. This place was beautiful staff wonderful! The room was great. Breakfast was great!! Loved this place!! Originally was booked at another hotel but my reservation was no good as to the hotel overbooked!!! Online company found me another hotel and honored my price. Glad it was HolidayInn!!... More 

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Roswell, Georgia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 27, 2015

This is a clean, neat, well maintained hotel. We've stayed here twice in the last two years while traveling through and have been pleased both times. It's a basic hotel, as it is supposed to be, but is nicely decorated and clean. Staff is friendly and breakfast is good.

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HIEXSaraland, General Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Thank you for your feedback regarding your recent visit with us. We know that our guests have many choices to choose for lodging accommodations when traveling. We were happy to hear you chose Holiday Inn Express & Suites N. Mobile/Saraland, as your choice for accommodations second year in a row! By providing the best quality in service and lodging for... More 

2 reviews
5 of 5 stars Reviewed January 26, 2015 via mobile

I stayed 2 nightsit was great quiet ,clean & the breakfast was awesome great customer service in free WiFi just plush plus a great gym I would go back..... Lovely view and there staff was very friendly 3 wonderful women excellent management every thing was very clean no bugs check out is at 12:00 most places the checkout is at... More 

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HIEXSaraland, General Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Thank you for your feedback and kind words that you have expressed to Management and Team. We are happy to hear you had the opportunity to enjoy our complimentary amenities that we offer. No better way to start off the day healthy than to start off with our complimentary healthy breakfast and a nice workout in our fitness center. We... More 

Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 26, 2015

This was a beautiful Hotel with the best "free" breakfast I've ever seen. The Staff was also very friendly and accommodating, and the beds are to die for. Having DirecTV was another bonus, as was the bathroom actually being all-encompassed in 1 room of its own. Thank You!

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HIEXSaraland, General Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Thank you for your wonderful comments. Smart guests start the day off with our Healthy Express Start Breakfast! We were delighted to hear that you enjoyed it! Thanks for noticing our nicely bedding collection, when traveling after a long day it is nice to, Stay In Comfort, Holiday Inn Express style! We look forward to welcoming you again in the... More 

Steyr, Austria
Top Contributor
100 reviews 100 reviews
60 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 11, 2014

ROOM Room size: Big room with 2 queen beds and a small kitchen in the entry. The kitchen has a microwave and a coffee machine. Although there are several cupboards, they are all empty. It would be nice to have at least a plate, a bowl and cutlery inside. Bed: The have labeled firm and soft pillows. Room cleanness is... More 

Was this review helpful? Yes
Teresa F, Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Dear langoli, Thank you for taking the time to provide valuable feedback about your recent stay. We were happy to hear you enjoyed our guest service, rooms and amenities during your stay. We do have cutlery items available upon request at our front desk. We are happy to hear you enjoyed some of the amenities we offer including our hot... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 10, 2014

The Holiday Inn express in Saraland, Alabama is a great place to stay. The rooms are very clean and bright. The staff was very helpful and courteous. The breakfast is good! It's located very close to Mobile and all the amenities that offers. The only problem I've ever encountered is ice machines don't work on some floors occasionally.

Was this review helpful? Yes
Teresa F, Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Dear Ken D, thank you for your wonderful comments regarding your stay. We are glad to hear you enjoyed all the amenities we offer. We apologize about the ice machines not working properly and we are taking care of the issue. We look forward to welcoming you to stay with us again in the future. Thank you again for your... More 

Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
4 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 19, 2014

We were in town for a wedding and stayed here at the bride's suggestion. We got a good deal on the room after booking through priceline.com, and looked forward to the visit. We arrived in town earlier than expected, and asked the clerk, Alison, at the check-in desk if there was any possible way we could check in early. Not... More 

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Teresa F, Manager at Holiday Inn Express Hotel & Suites Mobile/Saraland, responded to this review

Dear ErinKate25, thank you for your wonderful and positive comments regarding your stay with us. We were delighted to hear that you enjoyed the guest service, accommodations and our wonderful breakfast that we offer. We loved showing your positive comments to our team members. We are very proud their hard work and services were acknowledged. We welcome you and yours... More 

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