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Courtyard by Marriott Montgomery/Prattville

Certificate of Excellence
3.0 of 5
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2620 Legends Parkway, Prattville, AL 36066
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Courtyard by Marriott Montgomery/Prattville
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Ranked #3 of 14 Hotels in Prattville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Gatorone Alabama
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alabama
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was very nice. The bed linens were crispt and not "see through" as sometimes. I would stay here again and recommend you do too. The hotel is very near the interstate but noise was NOT an issue.

Was this review helpful? Yes
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for taking the time to complete a review in TripAdvisor for us at the Courtyard by Marriott Prattville, AL. I am glad you approve of the sheets as we try everyday to exceed expectations from every guest even on the little things as important as bedding. I hope we can see you again when your travels bring you... More 

Level Contributor
198 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent a week at this hotel and enjoyed most of my stay. The amenities are good and the bed was very comfortable. The hotel is consistent with the Marriott quality ive come to enjoy. The biggest opportunity with this location is with the customer service. As a gold member i wasnt recognized, offered any type of upgrade or even... More 

Was this review helpful? Yes
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for staying with us at the Courtyard Prattville. I am concerned about your comments and have forwarded this review to the appropriate departments and they are following up with the specific employees. This is unusual for us as we strive to be the best in customer service and this will act as a wake up call as we... More 

Knoxville
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this Courtyard numerous times over the past years on our way to the beaches of South Walton, Florida, and can recommend it very highly. It has been excellent since it first opened, and continues to maintain that level of quality over the years. With so many choices now at the Prattville location, we still have it... More 

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Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for staying with us again at the Courtyard by Marriott Prattville while driving to the beach. All of our staff look forward to seeing our repeat guests and really appreciate you staying with us. I am happy to pass on your comments to all of our staff and again thank you for staying with us. More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We just left this hotel where we stayed for one night on our way to the beach. The Hotel was nice! It was very clean with nice decor. All of the staff were very friendly and helpful! We had a king size bed that was comfortable. They gave a military discount too. We will plan to stay here again next... More 

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Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for completing a review for us at the Courtyard by Marriott in Prattville, AL. I am always excited to get the great feedback and information from our guests regarding their stay with us. We do have a lot of convenient shopping all around us as well as the golf course as well. If your travels bring you through... More 

Nashville, Tennessee
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is fairly new. It was clean and the rooms are spacious. We were literally there for 7 hours. We often stop in this area to break up the drive to Destin. We checked out a little after 6am and there was no front desk clerk. The smell of sulphur is really strong around the hotel in the morning.... More 

Was this review helpful? Yes 1
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for taking the time to review our property at the Courtyard by Marriott in Prattville AL. I appreciate all of our guests comments and feedback regarding their time in our hotel. I too am a little unsure of the sulfur smell you refer to but it is not a common event as I do not recall having smelled... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed here on our way to Pensacola. We had a difficult time finding a room, trying several hotels before finding this one. How lucky we were!! The staff were friendly and helpful and our room was perfect. If you want a clean room with all the amenities this is your place. It's a little more pricey... More 

Was this review helpful? Yes 1
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for using us here at the Courtyard Prattville as your stopping point on the way to Pensacola FL. It was nice to read your review and comments regarding your brief stay with us. I hope you still consider us during your next road trip if it takes you through Alabama. More 

Alabama
Level Contributor
296 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at Marriott properties often, this is my first stay at this facility. It is an attractive property, well maintained, very clean rooms, which are nicely appointed. I really liked the curved sofa. Beds were comfy. Having a room fridge is convenient and I liked the manner in which the fridge, coffee equipment, etc were housed. They were behind... More 

Was this review helpful? Yes 1
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for all the great comments throughout your review for the Courtyard Prattville, AL. It is always to hear from our guests about the highlights of your stay with us and also in areas we can work on to improve. I have forwarded the comments to the Food & Beverage manager so they can improve on customer interaction and... More 

Longwood, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

After a day of golf, we decided to have dinner in the bar area. It was full of customers with every seat taken. Daylynn was working hard, but the food came out quickly and was quite good. We appreciated her attention to us even though the place was crowded. We appreciated Joshua's help as well.

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Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for taking the time to complete a review of the Courtyard Prattville AL. It is always great to get the kind of feedback from our guests regarding how our service has impacted you during your stay. I am especially proud of the two employees you specifically mentioned Daylynn and Joshua as providing the spark to make the comments... More 

Nashville, Tennessee
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

Nice Marriott Courtyard within a couple of minutes to Capital Hill (on a golf trip with my brother and some other guys). Lots of golfers...they even have a putting green in the lobby. Its adjacent to the course and very convenient to a number of restaurants and I-65. The only negative was the breakfast. We got vouchers for breakfast but... More 

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Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for your kind comments about our hotel in Prattville Al. With our location so close to the Robert Trent Jones trail, we get a lot of comments about our location. I am concerned about your notes regarding our new breakfast and will ensure we address this with the staff. Again, thank you for your review. More 

1 review
5 of 5 stars Reviewed May 23, 2015 via mobile

Daylynn made us some great Jameson cherry sours! Great service and sweet girl! The hotel bar area was very nice, but I would recommend dimming the lights at night. It helps with the feel of the bar. We probably would have gotten another drink if the lights were dimmed.

Was this review helpful? Yes
Robert S, General Manager at Courtyard by Marriott Montgomery/Prattville, responded to this review

Thank you for taking the time to recognize our Courtyard by Marriott in Prattville AL with your review. I passed on the great remarks to Daylynn and how well her service was received by you during your stay with us. I also passed this on to other managers and departments to recognize her efforts to provide great service. Thank you... More 

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