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Hampton Inn & Suites Prattville

2.5 of 5 2590 Cobbs Ford Rd, Prattville, AL 36066
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Hampton Inn & Suites Prattville
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Hampton Inn & Suites Prattville
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114 reviews from our community

Traveler rating
    86
    20
    2
    5
    1
See reviews for
41
30
3
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (38)
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Memphis, Tennessee
Top Contributor
172 reviews 172 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 1 week ago

First time I have felt unwelcome at a Hilton property. The person checking us in, I think her name was Jasinda, was horrible. We were not welcomed or acknowledged as Honors members. That has never happened. I had some questions about the way I booked the room and she was very argumentative. We walked through the lobby area several times,... More

Was this review helpful? Yes
Anita M, Manager at Hampton Inn & Suites Prattville, responded to this review

I would like to thank you so much for your review. I greatly appreciate you letting me know about my desk clerk actions. I would like to reassure you it is against policy for any employee to be on the telephone. They are also to acknowledge all guest immediately. I will be review the breakfast items. Grits has not been... More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

New Hampton and it sparkled--as did the Staff. Faith and Chris at the Front desk were gracious and eager to help. Nancy in the Breakfast Area was warm and hospitable --very patient as some children were spilling food... Clean new facility and gracious staff...we're eager to return.

Was this review helpful? Yes 3
Saint Louis, Missouri
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We almost missed it. It was buried in the small print of the "rate details". " ... a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, INCLUDING ESTIMATED INCIDENTALS, through your date of check-out and such hold may not be released for 72 hours ... " That means that... More

Was this review helpful? Yes
Anita M, General Manager at Hampton Inn & Suites Prattville, responded to this review

Dear Woody S, Thank you so much for giving us the opportunity to serve you during your travels. Your comments and concerns are greatly appreciated; and we promise to review the issue. Our guest feedback is always welcome. Anita Mays General Manager More

United States
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here while working for a couple of days in the Alabama Department of Archives. Although there was a very large family reunion taking place here at the same time, the staff did a great job keeping everything working smoothly. The room was fresh and clean. There are many shopping opportunities nearby if you are in need of anything while... More

Was this review helpful? Yes 2
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good Evening Eliza J, We are glad that you had the opportunity to come and stay with us while working. I am glad to see that everything went over smoothly for you despite a family reunion being held at the location. We are located very closely to a lot of shopping and entertainment. We hope you have the opportunity to... More

Tuscaloosa, Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2014

LOVED this Hampton, I'm pretty sure it's new, because it was so clean and flawless. VERY spacious bfast area and king room. Updated key system--the type you just hold up to the door where it's harder to demagnetize. Wonderful staff. Plenty of restaurants nearby. Starbucks is literally next door. Parking lot was kind of awkward when it was raining because... More

Was this review helpful? Yes 3
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good evening Destiny M, We are glad to see that you loved your most recent stay with us. We are not an old property at all, it will be 2 years in January. Everything in the hotel is kept in great condition an taken very good care of. This keeps that new feeling and hamptonality in the hotel. We are... More

PENSACOLA
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2014 via mobile

Stopped on the way to Tuscaloosa for football game. Called the hotel directly as we were close and it was late, almost midnight. Had a very friendly attendant hook is up with a great room and even a better than advertised rate as it was so late. Breakfast and coffee were plentiful and fresh the next morning. Would stay again... More

Was this review helpful? Yes 3
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good evening Barry C, Glad to see you chose us as your place to stay on your way to watch the football game in Tuscaloosa. I am glad to hear your entire stay with us was a great experience. The breakfast bar and coffee are always a very popular part of the Hampton Inn stay. We hope you have the... More

Cookeville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014

We were caught in a monsoon on our way back to Tennessee from Florida and needed to stop for the night. Even without a reservation and despite the fact there was a ball team checking in, I was given my choice of a room and quickly checked in. I was totally satisfied with the total experience.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good evening Alan T, Sorry to hear you got caught in some bad weather and had to stop, however we are very delighted to see you chose to come and stay with us. I am glad we were able to get you in a room on such short notice. We hope you have the opportunity to come and stay with... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

Our travel soccer team couldn't have asked for a better hotel experience!! Our 16 year old boys team can be a tough group to please!! The accommodations as well as the staff far exceeded our expectations!!!

Was this review helpful? Yes 2
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good Afternoon Lisa F, It is good to see you and your soccer team were able to come and stay with us at the Hampton Inn and Suites Prattville, AL. I am glad we were able to provide a great place to stay. We hope your soccer team was able to have some success in your games. Hopefully we will... More

Fairhope, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

The staff was amazing!! We were in town for travel soccer. Our group had 17 players, 1 coach, 21 parents, & 6 siblings. I never thought it would be possible to please 45 people at one time, YOU SUCCEEDED!!! Our team will be back soon!!!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
tbaxter1, Manager at Hampton Inn & Suites Prattville, responded to this review

Good Evening Andrew F, We were happy to have you and your team come and stay with us. It looks like you had a very large group indeed. It is great to see that everything with your stay went well and we were able to meet all of your needs. Hope to see all of you again soon, good luck... More

1 review
2 of 5 stars Reviewed September 3, 2014

If anything comes up during the fall and you have to go out of town, do not stay here. We had a family reunion and after the lunch and game we separated and went to go watch Alabama and Auburn Football. The Auburn fans had to miss the 1st quarter because of the poor programming at this Hotel. The room... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Anita M, General Manager at Hampton Inn & Suites Prattville, responded to this review

Thank you for your timely response. I am sorry you missed parts of your football games. We do now have the SEC Network. It was in the works to be added to our channels, but Direct TV was a little slow getting it added for the first football weekend. Hope to see you and your family again. Anita Mays General... More

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Additional Information about Hampton Inn & Suites Prattville

Address: 2590 Cobbs Ford Rd, Prattville, AL 36066
Phone Number:
Location: United States > Alabama > Prattville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Prattville 2.5*
Number of rooms: 101
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