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Montgomery Marriott Prattville at Capitol Hill

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2500 Legends Circle, Prattville, AL 36066
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Montgomery Marriott Prattville at Capitol Hill
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100 Reviews from our TripAdvisor Community

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Nashville, Tennessee
Level Contributor
416 reviews
317 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is just low energy - no other way to say it. Employees are clearly not motivated. The front desk person was nice - but no energy. I had breakfast in the restaurant....no one there. It's just quiet. They don't know how to handle Platinum Elite - they don't get the whole - we don't have a lounge so... More 

Helpful?
Thank TravelManSouth
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank yous so very much for letting us know about your stay. I have reviewed your response with our department heads that represent the performance areas that you mentioned. We will work earnestly and seriously to uncover the root causes of the service failures and then work aggressively to ensure that failures due to individual incompetence or otherwise are addressed... More 

Memphis
Level Contributor
343 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel with the hopes of playing golf, so the location was great for us. But the weather was not. So we will come back. For us, Marriott's are predictable, as was this one. The staff was nice, the rooms, clean and comfortable, but things were looking like they could use a sprucing up.

Helpful?
Thank MissMem
Birmingham, Alabama
Level Contributor
108 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in room 112 which was near the lobby. I was a little disappointed because it was not nearly as nice as the rooms on the other floors I have stayed in before. I agree with the other reviewers in that I think it is due for a facelift but overall I still had a nice stay.

Helpful?
Thank luvtotravel0330
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank you for letting us know about your stay with us, and please do accept our apologies for your room not being up to our or Marriott standards. We will certainly address any issues we can find in your room so that we can avoid any further incidents such as you experienced. Thanks again for staying with us and letting... More 

Boucherville, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 27, 2015

it's a nice hotel, isolated from other hotels. Not much to do when we were there.... But we were there to play golf o that was alright Didn't eat there, decided to go somewhere more appealing. Staff was good. Would go again.

Helpful?
Thank Chantal G
Westerville, Ohio
Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed December 13, 2015

First, we're Marriott Platiunum, so we are partial to Marriott hotels. The grounds surrounding the hotel are very pretty and peaceful. Our check-in and check-out were easy. Our room (118) was on the first floor, very close to the lobby and between the lobby and Oak Tavern. On Friday night, the hallway was quite noisy, but the other two nights... More 

Helpful?
Thank HappyFamily43082
Colorado Springs, Colorado
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 3, 2015

This doesn't live up to Marriott resort standards. It is desperate need of a face lift in all areas. The staff was all business and not particularly friendly. They were not helpful with a simple request with a "tough luck" type attitude. The facility was rundown and needs attention. The exterior needs attention with the pool deck having significant chipping... More 

Helpful?
1 Thank lovetotravel719
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank you for taking the time to let us know about your stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your stay not being up to ours and Marriott's standard. We have shared your feedback with... More 

Ballwin, Missouri
Level Contributor
257 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed October 28, 2015

This is a lodge-style Marriott hotel situated in a planned development next to a beautiful golf course. You feel like you are a long distance away from traffic and retail stores when in fact, you are just 5 minutes away from shopping and restaurants. The lodge is set up very well to accommodate conferences that need sleeping rooms. The bedroom... More 

Helpful?
Thank Boat-Captain
Nashville, Tennessee
Level Contributor
416 reviews
317 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed October 21, 2015

you drive in - it's dark but nice. need better lighting. You get to the front desk. No one. Couple minutes later someone appears. This theme keeps happening. For dinner, no one to seat you. No one at the bar looks up to acknowledge you as you are waiting for seating. For breakfast at 7:30, no one in the restaurant.... More 

Helpful?
1 Thank TravelManSouth
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank you for letting us know about your stay, please accept our sincere apologies on behalf of Marriott and the Montgomery Marriott Prattville. We will certainly look at the items you mentioned to see where we can improve as well as looking at our staffing models to ensure we are always staffed appropriately. We hope to have an opportunity for... More 

Naples, Florida
Level Contributor
660 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
2 of 5 stars Reviewed October 19, 2015 via mobile

I was hosting my step-son and two of my dear friends to a golf outing on RTJ trail. Our long week-end included a stay at this hotel. Upon arrival we were informed that the rooms style we had requested was not available. One of the rooms only had a king bed and pull-out sofa vs two doubles. We indicated that... More 

Helpful?
1 Thank Serviceprof
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank you for letting us know about your stay, it sounds as if I have several of my direct reports to follow up with to ensure that they do not lose sight of our commitment to each and every guest. I have shared your comments with our leadership team to ensure that we can correct these items to avoid any... More 

Highlands, North Carolina
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 13, 2015

Hosted an event at this location for our Alabama clients. The facility seems to be aging, but the staff throughout the place was wonderful. Our venue for the event was perfect, and Alex, Vickie, and her cohort did an amazing job. Never once had to ask for anything, or to ask them to do anything. In fact, they anticipated our... More 

Helpful?
Thank Steve P
GenManagerPrattville, General Manager at Montgomery Marriott Prattville at Capitol Hill, responded to this review

Thank you for letting us know about your stay, we will certainly pass along all of your praises to our staff, as well as ensure we take action on the items you mentioned. Thanks again and all the best. More 

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