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Quality Inn Near Fort Benning

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1700 US 280 Bypass, Phenix City, AL 36867 (Formerly Holiday Inn Express Phenix City)
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1 room 1 adult
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Quality Inn Near Fort Benning
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101 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed November 19, 2015 via mobile

Janessa and Kierra helped me with a very horrible incident. Janessa ended up staying far after her shift to see it through. They were. I think extremely kind. The rooms were clean and the breakfast was delicious.

Helpful?
Thank Amanda L
Chipley
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 4, 2015

The hotel was pretty decent, considering the price paid for room. The staff is phenomenal, especially Lizzy in housekeeping!!! I enjoyed my business stay there, and will definitely stay again in the future. AJ's makes a great club sandwich too!!! Only downfall, the bed was uncomfortable, but everything else is 5 owl eyes!!!

Helpful?
Thank cfarmerbrown2
1 review
4 of 5 stars Reviewed November 3, 2015

We stayed here for 5 nights with our two dogs. Clean room, great staff and the breakfast buffet was top notch! They gave us a corner room that made it very easy to walk the dogs any time of the day or night.

Helpful?
Thank Marcia v
Pensacola Beach, Florida
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 13, 2015

We have stayed here before and likely will again but I noticed a few issues this time that were not present before. The entire back end is being renovated. Now that is where the pet-friendly rooms are. The entire floor except our room was either empty or filled with junk furniture. The back lot is filled with pod-like containers. Not... More 

Helpful?
1 Thank Angel P
Somerset, Kentucky
Level Contributor
7 reviews
4 hotel reviews
1 of 5 stars Reviewed September 28, 2015

The courtyard is beautiful, however once you get to the room, wow. The T.V. or cable worked when it wanted to. The shower had mildew in the walls. The headboards was screwed into walls but was loose. The room had a desk in it but was not usable as it had a broken leg. The pool was not usable as... More 

Helpful?
Thank RNJSHERMAN
Jenny D, General Manager at Quality Inn Near Fort Benning, responded to this review

I sincerely apologize that your stay with us did not meet your expectations. Our hotel is currently undergoing renovations and as the new General Manager, I'm working very hard to make necessary improvements. We would love to have you give us another shot during your next visit to Phenix City. Feel free to contact me directly. Warm regards, Jenny Dantzler... More 

Travelers are raving about these Phenix City hotels

1 review
5 of 5 stars Reviewed September 24, 2015

Everything was great loved the room and how it was coordinated the pool and grill area were nice my only complaint is how much the room cost i was out 85.00 and that they should have nicer folks there the women on shift for the mornings was very rude she never greeted me or a guy that came in after... More 

Helpful?
Thank Sjourney J
Katie W, General Manager at Quality Inn Near Fort Benning, responded to this review

Sjourney J, Thanks for taking the time to let us know about your recent experience at our property. Our staff is delighted to hear that you enjoyed your stay at our newly-renovated property! We're even more glad to hear that you found your room clean, comfortable, and enjoyable. Please know that we take all feedback to heart, and I will... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed August 2, 2015 via mobile

Me and my family tried to stay here Friday night but in my mother's room the bathroom light didnt work and there was some kind of dirty water coming from the wall. In my room there was an infestation of roaches, to the point that they were crawling on my wife's leg. The room smelled of mold and mildew but... More 

Helpful?
Thank Kevin P
Katie W, Manager at Quality Inn Near Fort Benning, responded to this review

On behalf our entire team we would like to apologize for you experience with us. I assure we are working very hard to correct any issues. We are undergoing renovations and management change over, but very soon we will have everything back under control. Again our sincerest apologizes and we wish you safe travels. More 

Pickens, South Carolina
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 12, 2015 via mobile

We have stayed here many times in our travels in the past 12 years. This place has gone down hill , we've always enjoyed the restaurant and bar, and they haven't changed , it's still good food , and a good atmosphere . Now, the motel is a big different story, the back of the motel is infested with roaches,... More 

Helpful?
Thank Tbrickie
Katie W, Manager at Quality Inn Near Fort Benning, responded to this review

I sincerely apologize for the experience you had on your recent stay with us, I was made aware of this after your check out. We would like to let you that we have made the appropriate staff changes and handled the other issues that you had. We are now under new management with new key personnel in place. We would... More 

Kirklin, Indiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 12, 2015

Easy access to highway, restaurants, parks in the area. Breakfast was good. The first day's breakfast bar had more choices with eggs, bacon, potatoes, and grits. The next day the potatoes and grits were missing. Disappointing but still good!!! Nice outside pool area. Kids would love it. There was also an outdoor bar area with volley ball sand pit. Staff... More 

Helpful?
Thank Angela J
Katie W, Manager at Quality Inn Near Fort Benning, responded to this review

Thank you for your kind words! We are hard at with renovations and new ways to better care for our guest and it's associates. We love to here good comments, and we strive to keep the good ones coming. We hope to see you again soon! Safe Travels, Katie Woomer Operations Manager More 

Hillsboro, Ohio
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 1, 2015

A little worn around the edges but the room were large and comfortable. Furniture warn but bed was comfortable. We stay for one night. The breakfast provided was adequate.One one towel in bathroom. The internet worked fine.

Helpful?
Thank heidisheep
Katie W, Manager at Quality Inn Near Fort Benning, responded to this review

Thank you for your feedback, we look forward to you seeing the renovations that are currently in progress. We strive to always improve! Safe Travels, Katie Woomer Operations Manager More 

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