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All 7 Phenix City hotels

Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

2.5 of 5 Hotel   |   1702 US 280 Bypass, Phenix City, AL 36867 (Formerly Holiday Inn Express Hotel & Suites Phenix City - Columbus)
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Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area
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92%
Ranked #2 of 7 hotels in Phenix City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
FoodBucketList Troy, Alabama
  • Overview
  • Reviews (142)
  • Photos (24)
  • Amenities
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  • Room tips (40)
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142 people have reviewed this hotel

Traveler rating
    109
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72
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
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English first
Troy, Alabama
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Updated room and clean environment are really important and this place exceeded my expectations. The only possibly negative was that there was only one staff member at the desk so check in took a little longer due to other guests and the telephone ringing. The staff member was friendly and worked hard to please everyone, so that was pleasant.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

We truly enjoyed our stay at Holiday Inn. Excellent Customer service and the room very clean. The breakfast was delicious and the Ladies who ran the Breakfast area were very friendly and kept everything clean and stocked. Excellent customer service with a smile!!!

Was this review helpful? Yes
Renee B, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Latonya C, Thank you so much for this awesome review! I really appreciate you taking the time to personally email my AND leave a review here. Pam was so exited to see your email and she will be so happy to see this as well. I am so happy that you loved your stay and we hope to have you... More

England
Contributor
17 reviews 17 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 8, 2014

We stayed for 1 night during a 2 week visit to the US. This was definitely the friendliest welcome we had during the whole holiday! What nice people - thank you all of you! Especially at breakfast - Pam - and reception - not sure of your name, might have been Keera, but you were 10 out of 10 welcoming!... More

Was this review helpful? Yes
Renee B, Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Thank you so much for your positive review! I will definitely let Keaira and Mrs. Pam know about your kind remarks. We are so proud that you enjoyed your stay and we look forward to having you back! More

Camden NY
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 1, 2014

The staff at this hotel is the friendliest group of people. Kenya at the front desk during the day assisted us with weather conditions, as a tornado had passed through the area, and advised on traveling to Dothan, AL. The rooms are large, and ours overlooked the swimming pool. Pam, the breakfast attendant, was super cheery and friendly and made... More

Was this review helpful? Yes
Renee B, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Hello! Thank you so much for your 5 star review and for the compliments on the staff! We try very hard to make sure everyone leaves with a smile and I am happy to see we achieved that with you. I will pass your kind words on to Kenya and Mrs. Pam and give them a special gift for making... More

Arlington, Virginia
Top Contributor
120 reviews 120 reviews
47 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed April 30, 2014

Spent a night here and were impressed with the property. The room was big and comfortable. Pam at the breakfast area is a trip. She keeps a conversation going and is really friendly. The location of the hotel is convenient and also close to places to eat.

Was this review helpful? Yes 1
Renee B, Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

I appreciate you taking the time to leave us a review and your positive feed back! Pam IS amazing and I am so glad that you were pleased with her service, along with the entire staff. Since your visit we have updated the breakfast area with many new food items. We look forward to having you back to so you... More

North Palm Beach, Florida
Top Contributor
85 reviews 85 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 8, 2014

I have found that Holiday Inn Express is usually a good bet as this iteration is fairly new and the franchisees haven't had time to let them deteriorate. This location is in a strip of fast food joints, and older Motels. Phenix City appears to be the poor side of the state line. I was worried when I saw the... More

Was this review helpful? Yes 1
Renee B, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Thank you so much for leaving us a 4 Star review. I am glad you enjoyed your stay with us and we hope to have you back should you find yourself in the are. More

Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 7, 2014

This hotel is an unexpected gem in an area that is pretty tired looking about 11 miles from Fort Benning. The nice thing was that the clerk placed me in a room overlooking the pool and the pool area is surrounded by tall native plants that obscure a pretty ugly surrounding area. Ugly is an understatement for the surrounding area... More

Was this review helpful? Yes 1
Renee B, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Princeton101st, We appreciate your 5 star review! I am pleased that you enjoyed your stay minus the desolate area. Phenix City is an up and coming town and we are happy that they are building more shopping and restaurants in the area. I hope you choose to stay with us again if you find yourself in the area! Again, we... More

Oak Ridge, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

I stayed here and at first the LG tv in my room didn't work with my PS3. You can imagine the frustration. Well that's when the maintenance guy John came to the rescue. He gave me a magnavox tv,and it worked perfectly. He was very helpful and took the extra time to help me figure out the problem.

Was this review helpful? Yes 1
Renee B, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Thank you so much for taking the time to leave us a review! I am so pleased that John was able to assist you and I will pass your kind words along to him. We hope that you choose us again when you find your self in the area. Have a wonderful day. More

Milton, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2013

The lobby and breakfast area are beautifully decorated. The beds were comfortable and warm on a chilly evening. We choose to stay with the Holiday Inn Corporation because each experience has been a positive one and this was as well. Toni at the front desk is absolutely terrific, very pleasant, informative, and helpful! Thanks for a great stay!

Was this review helpful? Yes
Damen C, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Thank you for sharing your experience on your recent stay in Phenix City. We always appreciate any feedback and to see that you had a pleasant stay with us is very rewarding. We thank you for taking the time to write your review and we look forward to your next stay with us. Take Care. More

Jacksonville, North Carolina
Top Contributor
73 reviews 73 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 16, 2013

We visited the area for a graduation ceremony and naturally settled on a Holiday Inn Express due to its familiarity. The hotel was as expected: clean, comfortable, and uniquely designed. Our time at this hotel was definitely an enjoyable experience. If we are in the area again, we'll be back.

Was this review helpful? Yes
Damen C, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review

Thank you so much for your recent stay at the Holiday Inn Express & Suites Phenix City. We really appreciate the review and the nice comments that you have shared. Is there anything we could do at the property that would turn your four star experience into a five star experience? I would love to hear any feedback that could... More

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Additional Information about Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

Address: 1702 US 280 Bypass, Phenix City, AL 36867 (Formerly Holiday Inn Express Hotel & Suites Phenix City - Columbus)
Phone Number:
Location: United States > Alabama > Phenix City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Phenix City - Columbus
Holiday Inn Phenix City
Phenix City Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Phenix City, AL Holiday Inn Express near Columbus, GA welcomes you. Our hotel in Phenix City, AL provides an ideal location near many area points of interest, such as Chattahoochee Valley Community College, the River Center for Performing Arts and Forts Benning & Mitchell. Your family can enjoy a relaxing stay at our hotel in Phenix City, right across the river from beautiful Columbus, GA & near many attractions including the Civil War Naval Museum, Idle Hour Park, the Phenix City Amphitheater & the National Infantry Museum at Fort Benning. If shopping is your preference, check out Peachtree Mall in Columbus, just 5 miles from our hotel in Phenix City, AL, or try the Columbus Park Crossing for some great bargains. Business travelers can enjoy a stay at our Phenix City accommodations near Columbus, GA because of our convenient location near area businesses such as Mead Coated Board, Aflac, Continental Carbon, Phenix Industrial Park, Synovus and Jack Hughston Memorial Hospital. Our Phenix City, AL hotel offers a 24 hr business center, a meeting room and convenient business services. We also provide free high-speed Internet access. During your stay at our Phenix City hotel, you can enjoy our outdoor pool, a 24 hr fitness center & the free hot breakfast bar featuring our signature cinnamon rolls. Check out our excellent Phenix City hotel room deals and book your hotel reservation today. ... more   less 
Number of rooms
82

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