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Hampton Inn Pell City

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220 Vaughan Lane, Pell City, AL 35121
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Hampton Inn Pell City
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131 Reviews from our TripAdvisor Community

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Traveler rating
    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Hope, Arkansas
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

My husband, teenage son and I stopped for the night while on vacation. The online check-in allowed us to view our room location (and make changes) before we ever got there. Check-in was a breeze. The room was nice and comfortable, we took advantage of the outdoor pool and free wifi providing a nice way to relax at the end... More 

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear Kathycknight, thank you for the wonderful 4 star review and for your feedback on your recent stay! We appreciate your Hampton loyalty and we are glad the e-checkin experience was great! We look forward to having the pleasure of seeing you again soon! Thank you! More 

Alabaster, Alabama
1 review
1 of 5 stars Reviewed 2 weeks ago

Who knew hotels still had smoking rooms??? Well, this one does and they put my parents in a smoking room even though their booking stated a non-smoking room. The hotel lobby even smelled like a stale ashtray. The rude person at the Front Desk stated there were no other rooms available. So, they got their money back and went next... More 

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear ADT47, Please accept our sincerest apologies for the inconvenience you experienced during your stay and the overbooking issues. We will be undergoing full renovations in our guest rooms beginning the first week in July and we will be eliminating the smoking rooms on the fourth floor. We hope we will have the opportunity to welcome you back once our... More 

Tucson, Arizona
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time staying at this Hampton Inn in Pell City and will definitely return. Customer service is above expectations and breakfast is a nice variety. Our room was very clean and the shower was incredible. I'm not sure whether this hotel pays more for better water pressure, but the shower was so great. The location is great also. We had... More 

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Good Afternoon Jeannelle H, We are glad you enjoyed your stay with us in Pell City, Al. We appreciate receiving feedback from our guests regarding their stay and we THANK YOU for the great 5 star review. We look forward to having the pleasure of welcoming you back! More 

wilmington, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Checked in for one night during a cross country business trip. Front desk personnel were very helpful, room was clean and no issues or concerns. Breakfast staff was extra helpful in offering assistance.

Review collected in partnership with Hampton

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Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear William G, thank you for your business and for you wonderful feedback! We appreciate your loyalty to the Hampton/Hilton brand. We look forward to welcoming you back! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Very clean and beautiful hotel and the staff is great! Nice breakfast, very fresh and good. Located next to shopping area WalMart and lots of eating places. Cracker Barrel next door and right off of the interstate.

Review collected in partnership with Hampton

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Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Good Afternoon 916rhondas, thank you very much for the awesome 5 star review and for your recent stay with us! We hope to see you again soon! More 

Columbia, SC, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

We did not enjoy our stay at the Hampton Inn, Pell City. Our room had to be changed as we requested a non smoking room and we were placed on the 4th floor which was smoking on one side and non-smoking on the other side. The hall reaked of smoke! The breakfast was awful tasting and the pool area was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear Linda G, Thank you for your recent stay with us and for your feedback. We wanted to take this opportunity to apologize to you for the negative experience you had with us. We are in the process of renovating all of our guest rooms and at that time we will be eliminating all of our smoking rooms. We also... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2015

After driving 670 miles the Pell City Hampton Inn was a welcome break! Lindsey at the front desk was very friendly and helpful! The Hampton Inn was very clean, as was our room. Comfortable bed and pillows and the bathroom was roomy and spotless. If the opportunity arises we will stay here again!!!

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stopped at the Hampton Inn Pell City as our halfway point during a 14 hour long road trip. I checked in ahead of time on my HHonors app and when we pulled up at 1am, the front desk attendant seemed to be waiting just for us and speedily handed us our key so we could get to bed. I... More 

Was this review helpful? Yes 1
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear Vostarly, We wanted to take this opportunity to say THANK YOU for the awesome 5 star review and for your stay with us! We appreciate your loyalty to the Hampton/Hilton Brands and we look forward to having the pleasure of welcoming you back again! More 

Pell City, United States
1 review
3 of 5 stars Reviewed May 21, 2015

Extremely noisy ice machine near this room. Had to move to the second floor. Staff was very courteous and friendly about moving me, and mentioned that others had complained about the noise from the ice machine on the first floor. Did not offer to make the 100% satisfaction guarantee.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Dear Steve Lee W, We appreciate your business and your comments. Please accept our apologies for the inconvenience you experienced with the ice machine in our vending area. As per our email I did note your profile to reflect "away from ice machines" for your future stays. We look forward to seeing you again and if there is anything we... More 

tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 11, 2015

This is the second year I have stayed at this Hampton Inn for race weekend. This year the experience was not as good as last year. I did witness the staff overcome some difficult guest but other than that they were not the friendly and the breakfast was not good at all.

Was this review helpful? Yes
Ngerety, General Manager at Hampton Inn Pell City, responded to this review

Good Afternoon bjs88Tennessee, We wanted to take this opportunity to "Thank you" for your recent stay with us during our biggest event of the year and to also thank you for your comments. We have shared your comments with our team and have implemented additional measures to ensure our guests receive the best quality service and "Hamptonality" possible. We hope... More 

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