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Comfort Suites

2.5 of 5
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2235 Pelham Parkway, Pelham, AL 35124
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Comfort Suites
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Ranked #8 of 11 Hotels in Pelham
A recent review
3 of 5 stars reviewed yesterday
Marilyn O Baton Rouge, Louisiana, United States
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56 Reviews from our TripAdvisor Community

Traveler rating
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    18
    9
    4
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24
12
2
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baton Rouge, Louisiana, United States
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have stayed at Comfort Inns or Suites in many places. We travel to this area almost yearly and decided to stay here this time, based on past stays with Choice Hotel properties. The people who worked here were friendly, but never seemed to keep the promised "free wi-fi" in the rooms working properly. They never told me to go... More 

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Memphis, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed my stay at this hotel. The beds were comfortable, the bathroom space was adequate, and there was a sofa bed that we gladly utilized. The only problem I thought I had was the air not cooling but according to one of the guests in my room, I froze them, so the air did work well, I'm just... More 

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Temple, Georgia
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 26, 2015

My family has stayed in this hotel many times and it is usually a very nice experience. I booked our trip online through the choicehotels site. They guarantee the lowest rates--if you find a lower rate somewhere else, they give you a free night. That is what we found and were guaranteed a free night's stay, and I had the... More 

Was this review helpful? Yes 1
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

Thank you very much for taking the time to give feedback on our hotel. However, I spoke with Wes who has been here with our company for 7 years, never had I had a complaint on him. We are not allowed to honor online promotions or rates, We also don't give free nights away. We are a choice Hotel and... More 

Travelers are raving about these Pelham hotels

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2015 via mobile

This hotel overcharged for my room, took 5 days to refund to my account. Whrn I called to comlain, the hotel staff took 2 days to return calls and rude about their refund policy. Never trust these folks.

Was this review helpful? Yes 1
Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed at this hotel over the weekend for the SEC Hockey tournament just up the Pelham Parkway. Honestly, I was not expecting much from the Comfort Suites brand, but I think this hotel must have just received a nice remodel. This hotel was on a list we received as having a room block for the tournament, and the rate... More 

Was this review helpful? Yes 3
Huntington, New York
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 18, 2015

I stayed there 5 days in the last week for business. I am a Diamond Member. I left an important binder in the hotel, and called later the day I checked out when I realized I had left it. Brendan answered my first call at 3:30 PM, and said he was too busy to check then, but I left my... More 

Was this review helpful? Yes 7
Canon City, CO
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 17, 2014

Not sure how it happened, but this was the very FIRST time we've been disappointed with a hotel room acquired through Hotwire. Prior to this we have felt confident in choosing a 2.5 star hotel, since we are not interested in amenities common to convention centers, and prior experience with Comfort Suites gave us a false sense of security. But... More 

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C0mf0rtSuites, Front Office Manager at Comfort Suites, responded to this review

I would like to thank you for having the time to fill out our online survey. As a team staff we would like to thank you for visiting us at our property. I would really like to apologize for the issues that you had here at our hotel. We would like to have you back again. Please let us know... More 

Cumming, Georgia
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 21, 2014

My girlfriend and I planned to go to Talladega, and decided to travel to the Birmingham area and stay somewhere the night before. A long-time Choice Hotels member, we located the Comfort Suites in Pelham, AL and decided to give it a try. We were not disappointed! Like most of the Comfort hotels we've visited, the room was large, clean... More 

Was this review helpful? Yes 1
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

I would like to thank you for taking the time to fill out our online survey. As a team staff would like to thank you for visiting our property. We really hope to have you back again. Please let us know if you have any questions. More 

benbrook, tx
Top Contributor
52 reviews 52 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed August 23, 2014

My family and I have always been fans of the Comfort Suites chain. However, our stay in August 2014 is enough to make us think twice about this chain in the future. Biggest complaints - the bathroom was obviously not cleaned - the previous occupants used shampoo and other items were still in the shower. We arrived late and could... More 

Was this review helpful? Yes
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

I would like to thank you for taking the time out to fill out our online survey. As a team staff we would like to thank you for visiting our property. We also would like to apologize for the experience that you had with your room at our property. We really would like to have you back to visit us... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 10, 2014

We try to stay at Comfort Suites because we know that most of them are really nice. This one was an exception to the rule. We checked into our first room and it had a bad smell like cat urine. We looked in the shower and it wasn't clean and there were half used shampoo bottles left out. We asked... More 

Was this review helpful? Yes 1
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

I would like to thank you for taking the time to fill out our online survey. As a team staff we would like to thank you for visiting our property. We would really like to apologize for the issues that you had with our hotel. And we would like to make your next stay a better stay. If you have... More 

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11 photos of this hotel

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Pool/beach area (1)
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