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Hampton Inn & Suites Birmingham/Pelham

#2 of 11 Hotels in Pelham
Certificate of Excellence
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232 Cahaba Valley Rd, Pelham, AL 35124
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1 room 1 guest
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Hampton Inn & Suites Birmingham\/Pelham
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186 Reviews from our TripAdvisor Community

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Traveler rating
    100
    52
    21
    8
    5
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60
45
7
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (49)
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All months
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

From the outside this Hampton seems like one of the newer ones, but inside it's more akin to an old roadside motel. The hallway carpets are very stained and dirty in appearance as are the wall coverings. Our room had a very musty/sour odor and the AC was set on 64 when we arrived (possibly to help eliminate the smell?)... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate guest feedback as it helps us measure our performance and identify areas that need improvement. We are currently in the process of changing out both the corridor wall paper and carpet and will have this completed this month. I have shared your A/C comments with our maintenance director so... More 

Lexington, Kentucky
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Hampton Inn seemed a bit older than ones I've visited recently. The bed was comfortable, but the room wasn't clean. The carpet needed to be shampooed and/or vacuumed. The water pressure in the shower was good, and the water was hot. The complimentary breakfast was underwhelming, so we opted for Chick-Fil-A. Check-in was quick, and TJ provided excellent customer... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

We are so sorry to hear about your poor experience this week at our hotel. Please be assured we will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. More 

Double Springs, United States
1 review
5 of 5 stars Reviewed July 22, 2015

We chose this hotel so that we could walk to Oak Mountain to attend a concert. It was perfect. It was super clean and comfortable. The only complaint that I would have is that it was a little pricey (which was because of the fact that it was an event weekend) However it was worth it....

Review collected in partnership with Hampton

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us. More 

Starkville, Mississippi
Level Contributor
251 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 4, 2015

My room had a ceiling fan. It worked fine, I just don't remember the last time I have been in a Hampton Inn room with a ceiling fan. A more important point -- I am unsure if this hotel has been renovated, or is still being worked on. It looks like new or recent paint and wallpaper, and there is... More 

Was this review helpful? Yes 1
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate guest feedback as it helps us identify areas for improvement. You are correct in the fact that the rooms were recently painted and the lobby just completed a full renovation. The hotel corridors and rooms will be getting new carpeting and that project has already begun. We should see... More 

Barre, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 4, 2015

My iPad was stolen from my room and the manager did not help at all, actually implying he didn't know I had an IPad so therefore I was just out of luck. I was at the hotel for 4 nights, it was in y room every day, but stolen the last day. When I reported it to the night clerk... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. I sincerely apologize for the experience you had at our hotel. We take theft very seriously and do not tolerate that from any of our team members. I am sorry that our manager did not provide you with the sincerity due to you in this case and I have forwarded your... More 

Easley, United States
1 review
3 of 5 stars Reviewed July 3, 2015

AC unit is on motion detector. Rooms can get hot and uncomfortable during the night. At times you actually have to get out of bed for the motion detector to pick up any movement. Might be better if motion detector was more sensitive but being hot at night is not a good thing for me.

Review collected in partnership with Hampton

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. I will be sure to share your AC comments with our management team so that the necessary adjustments can be made. Again, thank you for staying with us and we hope to see you again soon. More 

Millbrook, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 1, 2015

I have stayed at this hotel numerous times while attending concerts at the amphitheater which is within walking distance, big plus. The staff is always very helpful and nice, the rooms have always been top notch, clean, and so far have not had any problems. Definitely recommend staying here!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us. More 

Hamilton, MS
Level Contributor
4 reviews
5 of 5 stars Reviewed July 1, 2015

Walking distance to Oak Mountain Amphitheatre. Clean rooms and friendly service. I would definitely stay there again. Perfect for anyone going to a concert at the Oak Mountain Amphitheatre!! Ceiling fan in the room was an added bonus!

Review collected in partnership with Hampton

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us. More 

Centerville, OH
Level Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 28, 2015

We stayed here one night on our way to Destin, FL. We paid under $100 including tax which seems rare for a Hampton Inn, so we were happy with the price. The room was comfortable although some of the furniture was a little worn. Staff was friendly. The breakfast was fine with good selections. The negative was noise in the... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate your feedback and thank you for staying with us. We hope to see you again soon. More 

New Palestine, United States
1 review
5 of 5 stars Reviewed June 27, 2015

We try to stay in Hampton Inn's when traveling because of their amenities and value. This Hampton was new and very well kept. The room spacious and comfortable. There was a complementary evening social hosted by the manager and breakfast was good as always. We plan to stay there on our next trip to Florida.

Review collected in partnership with Hampton

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and we hope to see you again soon. More 

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