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Fairfield Inn & Suites Birmingham Pelham/I-65

#3 of 11 Hotels in Pelham
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230 Cahaba Valley Road, Pelham, AL 35124
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1 room 1 guest
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Fairfield Inn & Suites Birmingham Pelham\/I-65
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119 Reviews from our TripAdvisor Community

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Traveler rating
    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Nashville, TN
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

While heading north and having inadequate stays at Hampton, Holiday Inn Express and Best Westerns along the Tennessee/ Florida route, I decided to book this particular Fairfield Inn. I secured the room on line and got a good rate. Within 30 minutes of arriving, we were hit with lightening, thunder and an intense deluge of rain. Once at Fairfield, we... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate your feedback as it helps us identify an area that needs improvement. I have shared your comments with our team and the necessary adjustments will be made to improve the service of our breakfast staff. Thank you again for your comments and we hope to see you again when... More 

Kansas
Level Contributor
125 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Front desk girl was great at check in. She had a smile & was accomodating. Room was fine. Room did have an odd smell when we got there. Breakfast wasn't anything special. There was some noise but tolerable. No big issues though.

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your review and for your feedback. Hearing directly from guests is important as it tells us what we are doing well and what we need to do to improve. I have shared your comments with our management team so that we can make the necessary adjustments for improvement. thank you for staying with us. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Was going down I-65 and needed a hotel for the night. Fairfield was pretty good overall. The front desk lady was very nice and accommodating as our large two room family arrived. The price was amazing. And well worth it. The hotel offered free beer, wine, and finger food before 6pm which was totally new to me, and I thought... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We take guest feedback very seriously and appreciate your comments. I will certainly share your comments about the breakfast with our food and beverage director so that necessary improvements can be made. Thank you for staying with us. More 

Atlanta, Georgia
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 22, 2015

This is a nice Fairfield Inn! Great location in Birmingham, Alabama. rooms are nice and large, beds were very comfortable. This hotel did a nice job of evening beer & wine and snacks daily! Nice treat! Breakfast was normal for a Fairfield. Thishotel is located near a concert venue too. No noise, just close enough. I will stay here again... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us. More 

Maryville, Tennessee
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 19, 2015

Room cleanliness and layout was good. Enjoyed the fitness center. The breakfast was no good with only a few choices of microwave eggs, greasy sausage, etc. It was my first time to stay at a hotel with no cable TV from check in time to departure the next day. I heard it was out of their control, but felt how... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. I have forwarded this review to all the managers regarding all of the issues you mentioned. This certainly is not our usual level of service or... More 

South Florida, Florida
Level Contributor
492 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
5 of 5 stars Reviewed July 14, 2015

Nice clean hotel; typical Fairfield Inn. The bed was very comfortable and the suite was clean. The location of this hotel is on a major road with a lot of chain restaurants and shops and fast food joints around – you’re not gonna starve here. It is convenient to the highway. Free breakfast, free parking, free wifi. All good. If... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate the feedback and look forward to your next stay with us. More 

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 8, 2015 via mobile

After leaving room around 9:30am and returning around 3:30pm from a day of outdoor activities our room had not been cleaned. This happened two days in a row and Manager really didn't offer up an apology just made up excuses.

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. I apologize for the service you received while staying with us. It is certainly not our normal service level. I have shared your comments with our team and our director of operations so that the necessary training and adjustments can be made to avoid this in the future. We hope that... More 

Indianapolis, Indiana
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

Having stayed at this property before, we knew what to expect...quick friendly service... And we received it. I'm not sure what others can find to complain about because the property is clean, newer, and the staff is great. Definitely will stay again.

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate your staying with us and look forward to your next stay with us. More 

Pontiac, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2015

This hotel is your average place to stop on your way to somewhere else. It was clean enough and comfortable enough. Breakfast was okay. My complaint has to do with not enough staff working in the evening/ night. The night we stayed, we reserved three rooms for the ten of us. They were sold out that night and many people... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate guest feedback as it helps us improve in the necessary areas. Staffing largely depends on occupancy projections and while rare, at times we do have unanticipated demand for rooms and find ourselves short staffed. I have shared your comments with our team and we will be certainly implementing the... More 

mississippi
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 25, 2015

Our room was clean enough when we arrived late at night, bed was clean and comfy, room was large. I don't expect much at the continental breakfast but this place was the worse I've ever seen. I went down at 8, (it runs until 9). There were no scrambled eggs, no bacon. So I opted for cereal and milk. The... More 

Was this review helpful? Yes
BhamSalesdirector, Director of Sales at Fairfield Inn & Suites Birmingham Pelham/I-65, responded to this review

Thank you for your recent review of our hotel. We appreciate your feedback and apologize for the breakfast not meeting expectations. This is certainly not our usual level of product and service and I will certainly share your comments with our team so that we can make the necessary improvements. Thank you for staying with us. More 

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