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Extended Stay America - Montgomery - Eastern Blvd.

2.0 of 5
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2491 Eastern Blvd., Montgomery, AL 36117 (Formerly Extended Stay America Efficiency Studios-Montgomery)
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1 room 1 guest
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Extended Stay America - Montgomery - Eastern Blvd.
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
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Waynesville, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

comfortable bed, wonderful location close to stores, restaurants, and other businesses, but not necessarily tourist attractions, very low water pressure in bathroom sink, but good shower, and I always enjoy the benefits of the kitchenette. Had very thick towels, no alarm clock, or hair dryer, but did have iron and ironing board. The chest of drawers had not been cleaned,... More 

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El Paso, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Front desk clerk Laconstance was a nightmare from the start. She complain that she works two jobs and she didn't want to hear anything what we said. She gave us a non smoking room. The room was smoky and we complain to her about the room.She said there was nothing else available. She came to the room with febreze to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations with our customer service as well as the issue of your room smelling of smoke. I am speaking with my front desk staff to ensure that we... More 

Travelers are raving about these Montgomery hotels

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night and got two rooms. For the price I thought they were more than adequate. The beds were comfortable enough, the rooms clean, and the staff friendly. We would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff and the cleanliness of your rooms. In response to your feedback, I am reviewing your experience with our staff. Thank you for sharing your experience with us. Please feel free to contact me directly, at meb@extendedstay.com, with... More 

Edmond, Oklahoma
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We received an upgraded room upon arrival which was nice. The pool is small and cloudy, and the pool towels are tiny. The beds were not very comfortable. Overall the hotel was clean with decent service.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed July 23, 2015

The manager. .assistant along with staff really treat the guest special at 1st class type service! They make you really like you are home...it is indeed a home away from home! ! The moment you visit the site they make you feel welcome. The landscaping is well kept. The site is clean as well as the rooms. The prices are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience at a great value. Thank you again for your kind words. The staff and I would... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 11, 2015

We stopped here late, 1am, and we were dead tired. Apparently the computer does a "audit" around this time daily, so, we had to wait 15-20 minutes before the computer could check anyone in. Apparently the hotel is pet friendly, for those bringing their fur babies. However, we don't have a pet and our first room was INFESTED with fleas.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for your recent review of your stay. I am so disappointed that you experienced fleas in the first room you checked into. Please accept my apology. In response to your feedback, I will be speaking with my maintenance engineer and our pest control company to have them resolve this issue. I am grateful for the feedback you provided... More 

2 reviews
2 of 5 stars Reviewed June 13, 2015

Stayed here on night the A/C filter was full of GROSS gunk, there was fleas in the room and there was a smell that was horrible. I did a load of laundry and it cost me 5.00 to dry one load of clothes. The staff is very nice but the rooms are dirty and there was mold in the shower..... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. I discussed your comments with the team, and I will have our maintenance engineer and outside vendor inspect your room to eliminate the mentioned issues. I will also be meeting with our housekeeping staff to ensure that our rooms are being cleaned... More 

Montgomery, Alabama
2 reviews
3 of 5 stars Reviewed May 24, 2015

The manager, Toni, is extremely helpful and pleasant. I've been here almost a week and I have not experienced the unfriendly staff thing at all. Everyone has been very nice and helpful so far. Good location. Wish they had better cable. They only get a few channels which is quite a disappointment when you're stuck in a hotel room with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you have enjoyed your stay thus far and that you have had the chance to experience our great customer service. I’m also pleased to hear that our location is in a convenient location for you. Thank you for choosing Extended Stay Hotels. We hope... More 

Gulfport, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

There was a little mold on the bottom of the shower curtain, the trash in the trash can under the sink had not been removed, there wasn't any utensils (pots, pans, ect.) and no wash cloths, There were plenty of towels, and a floor mat for the shower but no wash cloths or hand towels. Not that big of a... More 

Was this review helpful? Yes 1
New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 11, 2015

We were taking a road trip from NYC to Lousiana so decided to spend the night in Montgomery.We booked the room via Hotwire so had no idea what we were getting into. The lady at the lobby was extremely courteous and is the only reason I'm giving this hotel one star. There was no towels ready for us.It smelled like... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that there were cleanliness issues in your room upon check-in. Please accept my apology. In response to your feedback, I am speaking with our housekeeping staff to ensure that all guest rooms are cleaned to our company’s high standards. Our team is committed to satisfying our... More 

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