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All 73 Montgomery hotels

Extended Stay America - Montgomery - Eastern Blvd.

2.0 of 5 Hotel   |   2491 Eastern Blvd., Montgomery, AL 36117 (Formerly Extended Stay America Efficiency Studios-Montgomery)
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Ranked #54 of 73 hotels in Montgomery
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14 people have reviewed this hotel

Traveler rating
    1
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    2
    5
    4
See reviews for
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
2 of 5 stars Reviewed March 1, 2014

The staff did not provide the information to received calls to the room. The room has roaches and the bathroom did to any soap in the room. The fridge on the outside need to clean with Clorox. My room had a weed smell when I arrived. Next time I will stay at another location with better services. The hotel phone... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to do so during your visit. In response to your feedback, I am contacting pest control to come provide additional services for the property. I've discussed your... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 3, 2014

The staff were friendly. The room was cleaned. The request for repair never excuted. Despite my several request, I got only one time room service during 19 days of staying in the room. Did not feel safe since had two cases that individuals trying to sell you electronics/jewerly/.... in the hotel parking lot.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

I appreciate you taking the time to write a review of your experience. I appreciate your kind comments regarding our staff and the cleanliness of your room. Still, I apologize that your repair and housekeeping requests went unanswered. I will be sure to meet with our housekeeping and maintenance staffs to ensure your experience is not repeated. Guest safety is... More

Montgomery, Alabama
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 3, 2014

Booked a room at this location, planned to stay two weeks - checked out after only 4 days (my bf and I just moved to the area and were waiting to close on a home.) I kept finding roaches in the room - so gross! The final straw was finding a roach crawling on my suitcase...the fridge was dirty and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for your recent review of your stay. I am very sorry for the level of cleanliness in your room upon check-in. As this hotel's manager, I can assure you that we are working to deep clean your room and the housekeeping staff is striving to enhance their cleaning services moving forward. Thank you very much for providing us... More

Fairbanks, Alaska
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2013

The hotel was clean but the clerk said we could get our discount refund when we checked out in cash even though we used a debit card. The phone systems needs to be repaired because I called local numbers. I was still charged for them. The manager was polite. She did return my call and refunded the charges. Also explain... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the cleanliness of the room; however, we apologize that you were not correctly informed about our refund policy. I discussed your comments with the team, and we are reviewing our company refund policy. Our team is committed to... More

North Richland Hills, Texas, United States
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 10, 2013

The property was kind of a surprise to us. We made the reservation having never visited an Extended Stay America and found it different that most overnight motels. It caters to folks who are looking for several days accommodations. In fact, it has the feeling of an efficiency apartment. There is a very comfortable bed, a very simple kitchenette with... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

John - The feedback provided in your review is much appreciated. We appreciate the kind comments about how efficient check-in was as well as the cleanliness of your accomodations. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we would like to hear it.... More

Wisconsin
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2013

Two years in a row we request, reserve, pre-pay for a room on the first floor and each year there isn't any rooms available. First year we are put on the 3rd level and this year on the 2nd level. What is the purpose of making a reservation when they don't honor your request. The rooms are nice and good... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about our rooms being nice; however, we apologize that we were unable to provide you with 1st floor accommodations. We do strive to provide guest with the accommodations requested, but often we have guest that extend their stay and we are unable to acquire that room... More

Huntsville, Alabama
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 1, 2013

This is by far the worst motel/hotel I have ever stayed in. First off it took us over 30 minutes to check into the place. The stairs were broken on our side so we had to walk all the way around the building to get to our room. The worse part was our air condition was broken in our room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that it had taken longer than expected during your check-in process. I also apologize for the a/c not operating properly in your room. In response to your feedback, I am addressing the issues indicated to ensure that we are doing... More

Somewhere, USA
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2013

Trying to not write this in anger, but as some past reviews have basically said, this hotel does not seem to be up to the standards of past extended stays I have been at. The room does feel moist as mentioned previously with a weird smell (perhaps smoke?) though the room is non-smoking. Additionally, upon arrival there was no shower... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am very disappointed to hear that your bathroom shower did not have a curtain. As well, I am sorry that our amenity policy was not communicated to you at check-in. At... More

Dothan, Alabama
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 17, 2013

My wife had an early morning surgery appointmert in Montgomery and this is the hotel VA chose to have us stay at. Everything was ok except for some hair in the shower. If I had to stay an additional night, I would have chose a different hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that shower in your room was unclean. Your comments were reviewed by the staff, and we will make every effort to improve our cleaning procedures and inspection policies to ensure this type of situation does not happen again. Thank you very much for bringing... More

WhoCares,USA
1 review
1 of 5 stars Reviewed July 6, 2013

I stopped at the Extended Stay on the Eastern Blvd, in Montgomery, AL. It was a last minute decision to stay overnight. Thank Heavens it was only one night. I booked the room around 10pm over the phone. The operator was very kind and the reservation was made rather quickly. However, when I arrived at the hotel the front office... More

Was this review helpful? Yes

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Additional Information about Extended Stay America - Montgomery - Eastern Blvd.

Also Known As:
Extended Stay America Montgomery
Extended Stay Montgomery
Montgomery Extended Stay
Address: 2491 Eastern Blvd., Montgomery, AL 36117 (Formerly Extended Stay America Efficiency Studios-Montgomery)
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #54 of 73 hotels in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Montgomery - Eastern Blvd. 2*
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