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DoubleTree by Hilton Hotel Montgomery Downtown

Certificate of Excellence
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120 Madison Ave., Montgomery, AL 36104 (Formerly Madison Hotel)
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DoubleTree by Hilton Hotel Montgomery Downtown
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DoubleTree by Hilton Hotel Montgomery Downtown
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285 reviews from our community

Traveler rating
    122
    75
    57
    23
    8
See reviews for
71
33
15
132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (285)
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Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time. The hotel was beyond our expectations. We enjoyed our room, the bar was fantastic and the location made it easy to walk around town and see the sites. There are many eateries to enjoy and the history of this area was so enlightening.

Review collected in partnership with DoubleTree by Hilton

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Lafayette, Indiana
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel served its purpose. Beds were comfortable. The room was clean enough, but needed some repairs. Parts of the room had not been cleaned, including the ice bucket which had stuff left over from previous guests. Staff was friendly. Hotel parking fee was a but much. Like I said, this place served a purpose, but I would not stay there... More 

Was this review helpful? Yes 1
Lafayette, Louisiana
Top Contributor
56 reviews 56 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Really nice setup in the bar / lobby area and of course at the front desk you are greeted with excellent service and a warm delicious cookie. Lots of beer on tap to choose from in the bar. Decor is nice in the rooms and the beds were very comfy. Free parking is great and hotel is also pretty close... More 

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Fitchburg, United States
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

This is a very beautiful hotel. The lobby/atrium soars up through all levels of the rooms. The first floor has the bar and lounge area, plus a separate restaurant. Very attractive. Our room was quite nice and all staff is courteous and very friendly. I would stay here again if I were in the city of Montgomery.

Review collected in partnership with DoubleTree by Hilton

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La Grange, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

The staff was very friendly and accommodating. The hotel lacks a pool. The room we stayed in doesn't have a refrigerator. The beds have a frame that is much larger than the mattress. We struck our shins on the corners of the bed several times because the comforter overhangs and covers the corners that extend past the mattress. My son... More 

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Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms and lack of pool. Currently, we have refrigerators in all of our rooms except our standard rooms. We would love for you to give us another chance and try out one of our large junior suites. We... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Stained sheets, no housekeeping service for the ENTIRE, and now they want to charge me for damages that were already there in the room. Why have a kitchen if it cant be used? But either way, I've canceled all future reservations at this Doubletree and I'll just stick with the other Hilton Hotels. Word of advice....if you plan to use... More 

Was this review helpful? Yes 1
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues that you encountered with your room. As you remember during our phone conversation there was extensive damages in the room upon departure. If you would like to discuss them in further detail, please do not... More 

Worthington, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Double Tree Hotel in Montgomery, AL during my return trip home from our FL spring trip. I was coming through the Montgomery area late at night and needed a hotel room for my family. I read positive ratings / reviews online through Hotels.com and got a great room rate. Staying at your hotel was a quality... More 

Review collected in partnership with DoubleTree by Hilton

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Amarillo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I liked this hotel overall and have already recommended it. The room was great. Very large and clean. Comfortable bed and nice big towels. I didn't like the lobby, however. It was so dark. I didn't spend much time there, so it wasn't a big deal. But it was in a great location.

Review collected in partnership with DoubleTree by Hilton

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Aurora, Colorado
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I rarely write bad reviews, but feel obligated with this one. I had booked 4 nights (Thur-Mon). After a long flight and subsequent drive, I arrived at 5:10pm to be told that my room was not ready yet, likely ready in another half an hour (which it was).Noise was an issue in the evening/night, both from vehicles in the street... More 

Was this review helpful? Yes
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review

We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the noisy lobby. We also thank you for alerting us to your check-in experience. Your comments will help us correct these issues. Thank you for highlighting our kind staff.... More 

Tuscaloosa, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

My bed linens didn't appear to be clean or had set in stains on it, but should not have been placed on the bed. I informed the front desk to ask if they would change linens the next day, but they were not changed. I went downstairs to inform the front desk of this and she gave my linens to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

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