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Extended Stay America - Montgomery - Carmichael Rd.

2.0 of 5
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5115 Carmichael Road, Montgomery, AL 36106-3341 (Formerly Studio Plus Deluxe Studios)
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1 room 1 guest
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Extended Stay America - Montgomery - Carmichael Rd.
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Talladega, Alabama
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Pleasant surprise ! Try them out, you will come back. Only negative would be the toilet in room 101 rocked a little bit. Did not report so cant blame for that. Large room with the best water presure i have had in long time. Remember....grab and go breakfast. If u want a hilton pay for one, if you want a... More 

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Pell City, Alabama
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 6, 2015

This building was obviously something else before it became a hotel. The "lobby" is clearly meant for other use. When you come in the front door you're not sure if you came in the right entrance or not. The front desk is hidden behind a bullet proof window that makes you feel like you're in a gas station in a... More 

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Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your experience with us was not to your satisfaction. In response to your feedback, I am pleased to let you know that we are due for a renovation in 2016. Thank you very much for providing us with... More 

Montgomery, Alabama
1 review
1 of 5 stars Reviewed March 5, 2015

The bedspread had at least 2 very obvious cigarette burns, the commode wobbled, the kitchen walls looked to have coffee stains, the refrigerator had not been wiped out...spills in the bottom.NASTY!! Don't do it!

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Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Your review for our hotel was recently brought to my attention. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure that my team is well aware of the conditions in the rooms and is taking time to tidy our rooms per company policy. Our team is committed... More 

Yonkers, New York, United States
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed February 23, 2015

My husband and I stopped here while moving cross country. We were traveling with a pet and 2 family members who were helping us with the move. We called about 40 minutes prior to arriving to make the reservation at which point was considered non refundable since it was made after 6 pm. Upon arriving, we waited over half an... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced an unpleasant stay with us. To ensure that a situation like yours doesn't happen again, my team is now aware of the do's or dont's for providing exceptional service to our guests. Our team is committed to satisfying... More 

Atlanta, Georgia
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 25, 2014

This is the second time that I have booked this hotel for friends. This time things were better; better and cleaner bed sheets. The main complain is for the breakfast. I suggest that they improve on breakfast. Add more choices such as croissant and other breads.

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Texas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 24, 2014

Got here at 10pm, decided to ask around hotels at prices. My wife was greeted by a very uninterested customer service rep. Similar hotels were $20 less ( we payed $83 )but we decided to pay a little more expecting a better room. We were dead wrong. With 3 kids, we were told their 2 bed room one was a... More 

Was this review helpful? Yes 6
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your room did not meet your expectations. I will be working with my front desk staff to ensure that we are properly communicating our room types to ensure that your experience is not repeated. As well, I... More 

Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 15, 2014 via mobile

Forget those clever ads...I feel like I have been robbed and beaten...I booked a room and even with the confirmation and speaking with customer service twice I am still outside! The front desk sees the room confirmation on my email but cannot confirm on their front desk computer..then they said they would give me a room but their credit card... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed April 20, 2014

Very clean and friendly staff. Will be staying again soon!! The only down side is that they don't provide a continental breakfast, but they offer a "on the go" breakfast. Still a great place to stay. They welcome dogs too, which was great for us cause we have two Pitts.

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Manager_11525, Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Courtney – The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is very important to us. If you would like to provide any additional comments, please feel free to contact me directly at, mon@extendedstay.com. We look forward to hosting you again... More 

Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 13, 2013

There were people hanging outside around the doors, my truck radio speakers were stolen while parked in the parking lot of the hotel. I will not Stay at this location again. The staff was nice , the overall stay was ok it's just the safety issues that'll keep me from staying again.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I appreciate you bringing your experience to our attention. We do not permit loitering and illegal activity at our property and I am sincerely sorry for your experience. The safety and security of our guests is of utmost importance to us and we will review the situation to determine if additional security measures are needed. We continually work to improve... More 

Montgomery, Alabama
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 14, 2013

i wanted a quick reservation at the last minute.and was given a very low rate for this hotel. at first me and my wife were kind of afraid that it would have gun shot holes in the walls and drugs dealers and pimps all outside our door.but this was a very nice place. it had plenty of room for us... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Karey - I appreciate you taking the time to write such a nice review. It's great to hear that we exceeded your expectations and provided you as well as your Wife with a wonderful stay at our hotel. I am very glad that you enjoyed your in-room kitchen and our onsite pool. Once more, thank you for posting your review.... More 

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