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Extended Stay America - Montgomery - Carmichael Rd.

2.0 of 5
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5115 Carmichael Road, Montgomery, AL 36106-3341 (Formerly Studio Plus Deluxe Studios)
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1 room 1 adult
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Extended Stay America - Montgomery - Carmichael Rd.
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29 Reviews from our TripAdvisor Community

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San Francisco, California
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Yes, this just what it advertises to be. A comfortable room that has small problems here and there. The main things were taken care of so we left happy we stayed, and glad to leave too. Yes, we would stay here again.

Helpful?
Thank CaliforniaNative007
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Louisville, Kentucky
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016

Stayed here for 4 nights over Christmas because we wanted a larger room than you would get at a hotel. This facility was clean and the staff was courteous and helpful. We did not take advantage of the breakfast, so I don't know about that. The refrigerator was full size and worked very well. Did not use the stove top... More 

Helpful?
Thank DWild1
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the issue with the doors and have since corrected the issue. We are sorry for this issue, but are glad to read that you had a positive stay overall. I truly appreciate your comments about our friendly staff. Thank you again for... More 

Talladega, Alabama
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2015

Have stayed here a few times when I get lucky on third party booking. This is a nice pleasant stay with staff trained or maybe just natural ...either way they always meet your needs and smiling while doing it. Other places should try to be like this. Rooms are clean and large with very little outside noise. Great location and... More 

Helpful?
Thank svt150mike
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Montgomery, Alabama
1 review
4 of 5 stars Reviewed November 5, 2015

the room was very clean, the staff was very helpful and nice. Itn is just a very nice place to stay not alot of noise and they were ok with us smoking even brought us another ashtray. housekeeping was very sweet and made sure we had everything we needed I would stay again any day

Helpful?
Thank Bamatigger
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Athens, Alabama
Level Contributor
3 reviews
4 of 5 stars Reviewed September 3, 2015

As a travel nurse it's hard to find a place that even comes close to feeling like home. This was by far the best place to stay that actually felt like a home away from home. The staff was very courteous and helpful during our stay, the rooms were comfortable and the location was perfect. Will definitely recommend this location... More 

Helpful?
Thank Crystal J
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you felt so at home here and that the staff treated you so well. We have many travel nurses stay with us regularly and we always appreciate your stay with us. Thank you again for your review. We... More 

Talladega, Alabama
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2015

Pleasant surprise ! Try them out, you will come back. Only negative would be the toilet in room 101 rocked a little bit. Did not report so cant blame for that. Large room with the best water presure i have had in long time. Remember....grab and go breakfast. If u want a hilton pay for one, if you want a... More 

Helpful?
Thank svt150mike
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I want to thank you for taking the time to post a review of our property. I truly appreciate your kind comments regarding our friendly staff and spacious rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Pell City, Alabama
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 6, 2015 via mobile

This building was obviously something else before it became a hotel. The "lobby" is clearly meant for other use. When you come in the front door you're not sure if you came in the right entrance or not. The front desk is hidden behind a bullet proof window that makes you feel like you're in a gas station in a... More 

Helpful?
Thank PastorBen2012
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your experience with us was not to your satisfaction. In response to your feedback, I am pleased to let you know that we are due for a renovation in 2016. Thank you very much for providing us with... More 

Montgomery, Alabama
1 review
1 of 5 stars Reviewed March 5, 2015

The bedspread had at least 2 very obvious cigarette burns, the commode wobbled, the kitchen walls looked to have coffee stains, the refrigerator had not been wiped out...spills in the bottom.NASTY!! Don't do it!

Helpful?
Thank dade20132015
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Your review for our hotel was recently brought to my attention. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure that my team is well aware of the conditions in the rooms and is taking time to tidy our rooms per company policy. Our team is committed... More 

Yonkers, New York, United States
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed February 23, 2015 via mobile

My husband and I stopped here while moving cross country. We were traveling with a pet and 2 family members who were helping us with the move. We called about 40 minutes prior to arriving to make the reservation at which point was considered non refundable since it was made after 6 pm. Upon arriving, we waited over half an... More 

Helpful?
1 Thank Wendy F
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced an unpleasant stay with us. To ensure that a situation like yours doesn't happen again, my team is now aware of the do's or dont's for providing exceptional service to our guests. Our team is committed to satisfying... More 

Atlanta, Georgia
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 25, 2014

This is the second time that I have booked this hotel for friends. This time things were better; better and cleaner bed sheets. The main complain is for the breakfast. I suggest that they improve on breakfast. Add more choices such as croissant and other breads.

Helpful?
Thank onideman
Questions? Get answers from hotel staff and past guests. Ask a question

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