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Extended Stay America - Montgomery - Carmichael Rd.

2.0 of 5
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5115 Carmichael Road, Montgomery, AL 36106-3341 (Formerly Studio Plus Deluxe Studios)
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Extended Stay America - Montgomery - Carmichael Rd.
Best prices for: 1 room 1 guest
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Ranked #55 of 73 Hotels in Montgomery
A recent review
3 of 5 stars Reviewed October 25, 2014
onideman Atlanta, Georgia
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22 reviews from our community

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    5
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Montgomery, Alabama
1 review
1 of 5 stars Reviewed March 5, 2015

The bedspread had at least 2 very obvious cigarette burns, the commode wobbled, the kitchen walls looked to have coffee stains, the refrigerator had not been wiped out...spills in the bottom.NASTY!! Don't do it!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Your review for our hotel was recently brought to my attention. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure that my team is well aware of the conditions in the rooms and is taking time to tidy our rooms per company policy. Our team is committed... More 

Yonkers, New York, United States
Top Contributor
63 reviews 63 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 23, 2015

My husband and I stopped here while moving cross country. We were traveling with a pet and 2 family members who were helping us with the move. We called about 40 minutes prior to arriving to make the reservation at which point was considered non refundable since it was made after 6 pm. Upon arriving, we waited over half an... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced an unpleasant stay with us. To ensure that a situation like yours doesn't happen again, my team is now aware of the do's or dont's for providing exceptional service to our guests. Our team is committed to satisfying... More 

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 25, 2014

This is the second time that I have booked this hotel for friends. This time things were better; better and cleaner bed sheets. The main complain is for the breakfast. I suggest that they improve on breakfast. Add more choices such as croissant and other breads.

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Texas
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 24, 2014

Got here at 10pm, decided to ask around hotels at prices. My wife was greeted by a very uninterested customer service rep. Similar hotels were $20 less ( we payed $83 )but we decided to pay a little more expecting a better room. We were dead wrong. With 3 kids, we were told their 2 bed room one was a... More 

Was this review helpful? Yes 6
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies that your room did not meet your expectations. I will be working with my front desk staff to ensure that we are properly communicating our room types to ensure that your experience is not repeated. As well, I... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 15, 2014 via mobile

Forget those clever ads...I feel like I have been robbed and beaten...I booked a room and even with the confirmation and speaking with customer service twice I am still outside! The front desk sees the room confirmation on my email but cannot confirm on their front desk computer..then they said they would give me a room but their credit card... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed April 20, 2014

Very clean and friendly staff. Will be staying again soon!! The only down side is that they don't provide a continental breakfast, but they offer a "on the go" breakfast. Still a great place to stay. They welcome dogs too, which was great for us cause we have two Pitts.

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Manager_11525, Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Courtney – The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is very important to us. If you would like to provide any additional comments, please feel free to contact me directly at, mon@extendedstay.com. We look forward to hosting you again... More 

Birmingham, Alabama
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 13, 2013

There were people hanging outside around the doors, my truck radio speakers were stolen while parked in the parking lot of the hotel. I will not Stay at this location again. The staff was nice , the overall stay was ok it's just the safety issues that'll keep me from staying again.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

I appreciate you bringing your experience to our attention. We do not permit loitering and illegal activity at our property and I am sincerely sorry for your experience. The safety and security of our guests is of utmost importance to us and we will review the situation to determine if additional security measures are needed. We continually work to improve... More 

Montgomery, Alabama
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 14, 2013

i wanted a quick reservation at the last minute.and was given a very low rate for this hotel. at first me and my wife were kind of afraid that it would have gun shot holes in the walls and drugs dealers and pimps all outside our door.but this was a very nice place. it had plenty of room for us... More 

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Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Karey - I appreciate you taking the time to write such a nice review. It's great to hear that we exceeded your expectations and provided you as well as your Wife with a wonderful stay at our hotel. I am very glad that you enjoyed your in-room kitchen and our onsite pool. Once more, thank you for posting your review.... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

My husband & I stayed here during a weekend trip for a state softball tournament. Expecting an average hotel room, we walked into a surprise. A room with a great, comfy bed, a recliner for my hubs, a desk for me, and a kitchen. The room was clean and the breakfast was good, perfect for us--always on the go. The... More 

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Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Marlena - The staff and I read your review, and would like to thank you for writing such kind things about your stay with us. I am so glad that you liked your clean room, comfortable bed and kitchen. As well, it is great to read that you enjoyed the grab-and-go breakfast as well as the service our staff provided.... More 

Somewhere, USA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 28, 2013

So far I am liking this extended stay! Amenities are nice (I believe I'm in a studio plus room) with a normal sized fridge, a table area, flat screen tv, etc. Sofa bed is a little small for 2 adults, but I guess that was to be expected. Wish they would put two extra pillows (instead of 1) and an... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Montgomery - Carmichael Rd., responded to this review

Mi - The staff and I read your comments about your stay with us. We appreciate the kind words about our hotel; however, we apologize that you did not have an extra blanket and pillows in your room. In response to this feedback, I will work with our housekeeping staff to see what improvements we can make in this area.... More 

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13 photos of this hotel

Management photos: Courtesy of the property manager

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