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Residence Inn Montgomery

3.0 of 5 1200 Hilmar Court, Montgomery, AL 36117
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Certificate of Excellence 2014
Residence Inn Montgomery
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Residence Inn Montgomery
Residence Inn Montgomery
Residence Inn Montgomery
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53 reviews from our community

Traveler rating
    21
    17
    10
    2
    3
See reviews for
25
4
Solo
0
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • All months
    (53)
  • Mar-May only
    (14)
  • Jun-Aug only
    (15)
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    (11)
  • Dec-Feb only
    (13)
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1 review
5 of 5 stars Reviewed October 26, 2014 via mobile

The stay was great! The breakfast was great,but front desk was unprofessional.The rooms were nice and clean.The Location seemed to be ok and not noisy, Nice outside area,exercise room to small.Housekeeping did a great job cleaning room and supplying towels.

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Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for staying at Residence Inn Montgomery. While we are thrilled to see you enjoyed the majority of your stay, it is quite concerning our front desk did not meet the standards you nor we expect for them to deliver 100 percent of the time, and the issue will be addressed. For that, we extend our sincere apologies and... More 

Birmingham, Alabama
Top Contributor
170 reviews 170 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 28, 2014

We stayed here for one night from Birmingham to do some sightseeing of Montgomery. The location was convenient to sites we wanted to see. Always appreciate breakfast being included. The front desk staff was great.

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Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for staying at Residence Inn Montgomery. We sincerely thank you for taking time out of your day to review our property, and we are happy to hear we were close to all of your areas of interest while in our wonderful city. The main goal is to make sure your stay is a good stay each time and... More 

Gainesville, Florida
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed September 23, 2014

We were in town on personal business and stayed at the Residence Inn as we usually do. We found staff to be quite friendly and helpful. The design of the site concerned me at first but worked out okay since we took a ground unit. 2 stories with no elevator and outside access. Probably used to be ano apartment complex.... More 

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Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for choosing Residence Inn for your accommodation choice while in Montgomery, Alabama. I sincerely apologize for your displeasure in the layout of our property along with the noise and bedding issues you experienced while staying with us. Our property is on older property with quite a different layout than more recently built interior corridor Residence Inns. Our particular... More 

Dayton, Ohio
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 8, 2014

I go to Montgomery on business regularly and I have stayed in 7 or 8 local hotels. Over the past few years the Residence Inn has become my favorite place to stay. The rooms are clean and in good condition, the staff is friendly and helpful and the workout room and pool are small but in good shape. The only... More 

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Gwen B, General Manager at Residence Inn Montgomery, responded to this review

We sincerely thank you for taking the time to give us such a glowing review, and also for continuing to choose Residence Inn by Marriott in Montgomery, AL. Our staff takes pride in going above and beyond to assist our guests, and we appreciate you for noting our efforts. The main goal is to make sure your stay is a... More 

Senior Contributor
36 reviews 36 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 25, 2014

I've stayed at this Residence Inn several times. I have never been disappointed. My husband and I, and my elderly, disabled, father stayed in a newly renovated two bedroom suite for four nights. It was beautiful and clean. The staff, from check in to check out, housekeeping, and food service, was friendly and exceeded in meeting our every need. We... More 

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Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you so much for staying with us at Residence Inn Montgomery. We appreciate you taking the time to send such a positive review of our property. It is exciting to hear how much our guests enjoy the Evening Social experience, and we are ecstatic to be placed on your “keeper” list. Thank you again, and we hope to see... More 

mbm59
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 19, 2014

I travel for my job, and when I can I choose Residence Inn for long term stays. This Residence Inn far exceeds my expectations in every department. The staff treat you like family, know your name, always a friendly hello when you come in from work. Housekeeping staff would stop and say hello when I was in the pool. Even... More 

Was this review helpful? Yes
Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for staying with us at Residence Inn Montgomery. We thoroughly enjoyed seeing your smiling face every day, and your presence is sorely missed. We will definitely take your suggestions for improvement for breakfast into consideration. Also thank you for giving future guests the inside scoop on the gatehouse rooms! Yes, we will try our very best to accommodate... More 

Roswell, New Mexico, United States
Top Contributor
60 reviews 60 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 4, 2014

My wife and I wanted to do some history sightseeing so we decided to stay in Montgomery for some civil rights touring. We reserved our room on the way to Montgomery and we were very pleased. I will admit there was some road noise,but it was not bad. The breakfast was out of the ordinary and very good. The staff... More 

Was this review helpful? Yes
Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for choosing Residence Inn Montgomery for your hotel needs. We are so happy you were able to absorb the history of this wonderful city. Breakfast is one of the best ways to start your day, so we make it our mission to ensure quality breakfast variations from day to day, and we are happy you enjoyed it. Thank... More 

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 28, 2014

This appears to be an older facility. The room has an odd smell (Lysol? I can't tell for sure) and the linens smelled old and smelled of mildew. Also it's in an area of Montgomery near Eastern Blvd, a rather sketchy area. Some business appear closed, boarded up, others just sketchy. The "hotel" next door is a "Quality Roof Inn"... More 

Was this review helpful? Yes
Gwen B, General Manager at Residence Inn Montgomery, responded to this review

LuReeBa, Thank you for choosing Residence Inn as you accommodation choice while in Montgomery, Alabama. I apologize for your dissatisfaction in the layout of our property as well as the service and noise issues that you experienced while staying with us. I understand how this could have been very disappointing to you. Our property is on older property with quite... More 

Buffalo, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2014

I reserved 2 rooms at this location in Jan 2014 for an up & coming family reunion. I received one confirmation for the 2 rooms, which I later cancelled in April 2014. I was billed for a "no show" in July 2014. I was told I reserved 4 rooms, only cancelled two, and was provided with 2 different confirmation numbers... More 

Was this review helpful? Yes 1
Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for choosing Residence Inn as your accommodation choice when making your plans to travel to Montgomery. I apologize for the confusion surrounding your reservations. I certainly understand your frustration. Residence Inn Montgomery does implement Marriott's free cancelation policy. Reservations may be canceled without penalty at until 6:00 PM hotel time the date of arrival. Otherwise, a no-show charge... More 

Overland Park, Kansas
Contributor
17 reviews 17 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 2, 2014

My family of four stayed in a two-bedroom suite. It was exceptionally clean. It had full-size stainless steel appliances and granite countertops. It was very roomy. It had two full bathrooms, a TV in each bedroom, and a TV in the living room. I've stayed in a lot of hotels over the years and this room was one of the... More 

Was this review helpful? Yes
Gwen B, General Manager at Residence Inn Montgomery, responded to this review

Thank you for staying with us at Residence Inn Montgomery. Our main goal is giving our guests the “home away from home” feeling each time they stay with us. We strive to ensure our guests have a pleasant first impression when visiting our property. Thank you for taking the time to review Residence Inn Montgomery, and we hope to fulfill... More 

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Additional Information about Residence Inn Montgomery

Address: 1200 Hilmar Court, Montgomery, AL 36117
Location: United States > Alabama > Montgomery
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Montgomery 3*
Number of rooms: 94
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Also Known As:
Montgomery Residence Inn
Hotel Style:
#19 Business Hotel in Montgomery

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