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All 72 Montgomery hotels

Courtyard by Marriott Montgomery

3.0 of 5 Hotel   |   5555 Carmichael Road, Montgomery, AL 36117
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Ranked #33 of 72 Hotels in Montgomery
A recent review
4 of 5 stars reviewed 3 days ago
Dennis10_51 Texarkana, Texas
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90 reviews from our community

Traveler rating
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    30
    37
    11
    4
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29
14
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23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Texarkana, Texas
Top Contributor
152 reviews 152 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great stay and what made it great was the staff. Some of the friendliest and most courteous hotel staff I have encountered in all my years of travel. Their smiles, kind words, and willingness to serve the customer are commended. Exemplary customer service!

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New Windsor, New York, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I booked my stay at the Courtyard by Marriott in Montgomery last minute because shortly after coming home from a family reunion, a family member passed away. Reservation/Front Desk staff was very accommodating to my needs, giving me the different rate options (I'm AAA, AARP, Military and a Marriott Rewards member) and I got a pretty decent rate for my... More

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Hendersonville, North Carolina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My wife and I were on a 10 day vacation and we stayed at this hotel on our way home. Normally, we stay at the Hampton Inn chain but we were tired and thought this would be an acceptable choice. The rate was acceptable but there we too many negatives. First the pool was not open, the beds were soft,... More

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Fredericksburg, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Negatives: NO amenities-shampoo, conditioner, soap, tissues, etc The bath tub looked like the insides of a child's underwear, skid marks and all! The bathroom ceiling had visible mold and mildew sprawled across the span of the bathroom Bath towels were at a minimum-two people shared a towel. Typically a hotel has at least three to four towels There was an... More

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Murrells Inlet, South Carolina
Top Contributor
130 reviews 130 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed August 11, 2014

As a Marriott Rewards member I stay at their properties frequently. This hotel is the worst place in my memory. It is run-down and dingy, not at all what I expect from Marriott. The room was not even really clean.

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Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your feedback. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to offer a newly renovated... More

Phenix City, Alabama
Top Contributor
58 reviews 58 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 16, 2014

This was my first visit to a Courtyard by Marriott. I rate it average because it does not rate up to the hotels I normally stay at while on trips. I was disappointed by the staff as I went to the breakfast buffet and was told the cost was $10.95 per person. The staff did not ask if I was... More

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Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I sincerely apologize for the discomfort and inconvenience you experienced during your stay at my hotel. I assure you this is not the norm for the hotel. As always it is our goal to not just meet, but exceed our guests' expectations in every way. Once again, I apologize for your inconvenience. More

Bexhill-on-Sea, United Kingdom
Top Contributor
81 reviews 81 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

We stayed here on our fly drive for an overnight stop. The reception staff were very welcoming and helpful. The hotel was very clean in public areas and our room was also. We had a double queen room, comfortable beds. The only downside is that they advertise a pool, which is not operational and they also advertise wifi which is... More

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Donny H, Manager at Courtyard by Marriott Montgomery, responded to this review

I sincerely apologize for the inconvenience you experienced with the internet connection during your stay at my hotel. I assure you this is not the norm for the hotel. As always it is our goal to not just meet, but exceed our guests' expectations in every way. I also apologize for any third party agencies not passing along the fact... More

Bloomington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed July 15, 2014

This place in a remodel badly. The breakfast was the only thing good about this place. The service was rude. Must be in the wrong side of the city since there was a cop in the lobby all the time I went down to lobby.

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Donny H, Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your response to our survey. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to offer... More

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 9, 2014

Customer service stood out as soon as we walked in to door. Great front desk people, friendly and helpful. As for the hotel itself, it's a bit tired, top to bottom: a bit like stepping back into the 1990's. There is an odd odor in the halls (kind of a mix of Lysol and moth balls), but thankfully this odor... More

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

Hello, I truly appreciate your response to our survey. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to... More

Raleigh, North Carolina
Top Contributor
72 reviews 72 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 1, 2014

Travelling to New Orleans to see some friends and we stopped for the night. The room was clean and comfortable. The pool and exercise area were being upgraded but no construction noise. Ground floor room with sliding patio door gave us easy access to our vehicle.

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Additional Information about Courtyard by Marriott Montgomery

Address: 5555 Carmichael Road, Montgomery, AL 36117
Location: United States > Alabama > Montgomery
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Montgomery 3*
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Also Known As:
Courtyard By Marriott Montgomery Hotel Montgomery
Courtyard Montgomery
Montgomery Marriott
Montgomery Courtyard

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