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Courtyard by Marriott Montgomery

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5555 Carmichael Road, Montgomery, AL 36117
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Courtyard by Marriott Montgomery
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Courtyard by Marriott Montgomery
Courtyard by Marriott Montgomery
Courtyard by Marriott Montgomery
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109 reviews from our community

Traveler rating
    10
    30
    43
    17
    9
See reviews for
31
19
7
29
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (109)
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    (29)
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This was going to be my 3rd time at this hotel and i'm pretty understanding. I got to the hotel about 4pm and was going to stay two nights. I was told my room wasnt ready yet and they needed about 15-20 min.-"No Problem" sat down in lobby area and an hour went by and still no room ready and... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Jeff, Thank you for taking the time to share your recent experience at the Courtyard Montgomery with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry... More 

Laurel, Mississippi
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently met up with some friend's from Atlanta to help celebrate one of their birthday in Montgomery during Easter weekend. From the reviews I had read, I was very leery about staying at this hotel. I was mislead. The hotel is very inviting and comfortable. My room and bathroom was very comfortable and clean. The staff was very polite... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for sharing your experience at the Courtyard Montgomery through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Mold in bathroom, fire alarm went off for three hours the desk chair was broken the lock on the balcony door didn't work...and just run down for a Courtyard. It seems like the owners haven't put any money into this hotel in quite a while. Staff was friendly but I wouldn't return or recommend

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for experience. We have shared your... More 

Arlington, Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I want to preface this review by saying that I stayed in a wonderful Courtyard by Marriott in Chattanooga, TN the night before this one in Montgomery. As a Marriott elite member, I've been to a lot of Marriott properties. This hotel has seen better days and was lacking some nice amenities. It is very conveniently located off the free... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with... More 

Loganville, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My reservation was made and paid for by a third party, so I didn't have any say as to where I was staying. However, I was pleased with my accommodations at this Courtyard upon arrival. The room was clean and appointed nicely. However, its location was less than desirable. It was a ground floor room, sharing a wall with the... More 

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Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

Fossiliferous, Thank you for taking the time to write a review about your recent stay here at the Courtyard by Marriott. We are happy to read that you were pleased with the accommodations you received while staying with us. It is our genuine interest to go above the expectations of our Guests and make sure that the quality of our... More 

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 22, 2015

Hotel is about 20 minutes from Wetumpka casino. Several hotels are located close by this one that we'd choose next time. It looks like an older hotel. If your looking for just good enough then this is the place. Our room did not have an iron, but we did have an ironing board. Probably lost it when someone let a... More 

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Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

Mark E, Thank you for leaving your honest feedback about your recent stay in Montgomery. I was disappointed to hear that we would not be your choice of Hotel the next time you are in the area, and do hope that you might reconsider. I apologize that there was not an iron in your room, or that the temperature of... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

Had a great stay rooms where clean and tidy beds where very comfy had a great nights sleep staff were excellent very helpful breakfast was great value for money . Decor was dated but who cares also air conditioning unit in the room was abit loud but if it bovers you that much turn it off lol

Was this review helpful? Yes 1
Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

Fatladdaz, Thank you for reviewing our hotel! I was pleased to read that your stay was a comfortable one, and that our clean rooms provided you a restful evening. When your travels bring you through Montgomery, we do wish to have the opportunity to serve you again! Best regards, Andrew D. More 

Detroit, Michigan
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2015

I arrived at the Courtyard prepared to stay 2 nights only to find my reservation was cancelled and the rate per night sky rocketed from $88. to 299. per night. We were devastated to say the least. Here we are Montgomery, Ala the weekend of the Selma 50th Bloody Sunday March with no place to stay at a reasonable cost.... More 

Was this review helpful? Yes 2
Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

LOVELYLINDA66, Thank you for taking the time to leave your honest feedback about your recent trip to Montgomery. It was unsettling to hear that your reservation had been canceled before your arrival, as the Front Desk does not cancel reservations unless they are not secured with a credit card upon booking. As you already know, the Selma 50th Anniversary March... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

I booked two rooms for one night. Check in was smooth and painless. I asked all the right questions including what time was breakfast. I was told 6am. When I went down for breakfast the next morning, I was grilled by a lady asking for my room number and other questions. When I inquired about why all the questions, I... More 

Was this review helpful? Yes 1
Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

Kim T, Thank you for taking the time to leave your feedback concerning our hotel on TripAdvisor. I was pleased to hear that your check-in process met your expectations of the Courtyard brand, however further into your review you had stated that you were grilled with questions and treated rudely. We strive to treat our Guests with the highest level... More 

Destin, Florida
Senior Contributor
33 reviews 33 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 3, 2015

I do not recommend this hotel nor will I stay here again. When I arrived in the early evening, there was one front desk clerk and a long line. My room appeared clean and everything was in order. The next day I arrive back to my room at 7:00 pm to find that the maid had not come. I went... More 

Was this review helpful? Yes
Andrew D, General Manager at Courtyard by Marriott Montgomery, responded to this review

Julemegami, Thank you for taking the time to leave feedback about your experience at our hotel. Although it appears as if your first night's stay went without issue, the lack of service and follow through by my Front Desk and Housekeeping staff is unacceptable. We train our staff to anticipate our Guests needs, and in this particular case we fell... More 

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