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Courtyard by Marriott Montgomery

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5555 Carmichael Road, Montgomery, AL 36117
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1 room 1 guest
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Courtyard by Marriott Montgomery
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123 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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USA
Level Contributor
11 reviews
11 hotel reviews
3 of 5 stars Reviewed 1 week ago

I do not know how do they carry Courtyard name. This hotel is falling behind a courtyard should be. The only thing I advise them is a complete renovation. Also, their computer is extremely old and outdated.

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LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our... More 

Leeds, Alabama
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 22, 2015

The courtyard is like many other good Marriott hotels but the two people at the desk, Moses and Tisha, were absolutely wonderful. They were helpful with my business needs and went out of their way to make sure all was cared for. Two thumbs up for great customer service which can be hard to find.

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Maryland
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 5, 2015

We spent 2 nights at this hotel. The staff was friendly, although there was an issue with our reservation, it was quickly resolved. Close to tons of restaurants and downtown Montgomery for sight seeing. Rooms were comfy and spacious. The cookies on the front desk were an added treat!

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Evansville, Indiana
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 30, 2015

We made the right stop. Warmly greeted (even though it was after midnight). King room was spacious, clean, comfy and exceeded our expectations. The room was actually nicer than what was pictured on website. It had a large flatscreen tv (picture showed older model tv). Well maintained property and pleasant staff. Thanks for our much needed "rest over"!

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2 reviews
1 of 5 stars Reviewed June 21, 2015 via mobile

This hotel is located in a really shady area. It was a required stay for a local softball tournament otherwise we would not have continued our stay there. The King bed in our room was slightly more comfortable than the pull out sofa. The hospital ran out of clean towels on our second day there. After an hour wait and... More 

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Boston, Massachusetts
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2015

Came to town for one night, I booked through groupon and we were very happy!! The desk clerk was very friendly and asked us which floor we would like to be on. The room was huge with a nice big, soft, king bed and very clean. Highly recommend this hotel!!

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Knoxville, Tennessee
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 7, 2015

Needs updating badly. Average room condition. NO Coffee or coffee cups, but the lids and sleeves were there. Phone didn't work. Room was clean. Night staff wasn't very informative. Easy to get to from the interstate. Shower was good with strong water pressure.

Was this review helpful? Yes 2
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared... More 

Houston, Texas
1 review
5 of 5 stars Reviewed June 4, 2015

A special Thank You to the entire team at the Courtyard Montgomery. My family was really amazed at the special attention from your staff, especially Keisha, Moses and Shelly. The moment we check-in and throughout our stay, the staff made us feel very special. Keep up the EXCELLENT service.

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Chattanooga, Tennessee
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 27, 2015

Was suprised to see negative reviews, nice place. Not sure how long hotel has been here but it looks brand new on inside. Spacious well appointed room, very clean. Brianca checked us in and was very nice and upbeat. Everyone spoke and was friendly. Good location with many places to eat nearby. Only down side was when we checked in... More 

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Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 20, 2015

I have to start with saying what lovely staff work here. They have to be the nicest we have meet on our 2 week vacation travelling around the Deep South. This is our last night of our holiday and what a good place to end it. The rooms are very clean and have everything we need. The pool is clean... More 

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