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All 72 Montgomery hotels

Courtyard by Marriott Montgomery

3.0 of 5 Hotel   |   5555 Carmichael Road, Montgomery, AL 36117
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43%
Ranked #32 of 72 hotels in Montgomery
A recent review
3 of 5 stars reviewed 5 weeks ago
Stephen W Phenix City, Alabama
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86 people have reviewed this hotel

Traveler rating
    8
    28
    36
    11
    3
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28
12
6
22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Murrells Inlet, South Carolina
Top Contributor
126 reviews 126 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

As a Marriott Rewards member I stay at their properties frequently. This hotel is the worst place in my memory. It is run-down and dingy, not at all what I expect from Marriott. The room was not even really clean.

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your feedback. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to offer a newly renovated... More

Phenix City, Alabama
Top Contributor
57 reviews 57 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This was my first visit to a Courtyard by Marriott. I rate it average because it does not rate up to the hotels I normally stay at while on trips. I was disappointed by the staff as I went to the breakfast buffet and was told the cost was $10.95 per person. The staff did not ask if I was... More

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I sincerely apologize for the discomfort and inconvenience you experienced during your stay at my hotel. I assure you this is not the norm for the hotel. As always it is our goal to not just meet, but exceed our guests' expectations in every way. Once again, I apologize for your inconvenience. More

Bexhill-on-Sea, United Kingdom
Top Contributor
80 reviews 80 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We stayed here on our fly drive for an overnight stop. The reception staff were very welcoming and helpful. The hotel was very clean in public areas and our room was also. We had a double queen room, comfortable beds. The only downside is that they advertise a pool, which is not operational and they also advertise wifi which is... More

Was this review helpful? Yes
Donny H, Manager at Courtyard by Marriott Montgomery, responded to this review

I sincerely apologize for the inconvenience you experienced with the internet connection during your stay at my hotel. I assure you this is not the norm for the hotel. As always it is our goal to not just meet, but exceed our guests' expectations in every way. I also apologize for any third party agencies not passing along the fact... More

Bloomington
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed July 15, 2014

This place in a remodel badly. The breakfast was the only thing good about this place. The service was rude. Must be in the wrong side of the city since there was a cop in the lobby all the time I went down to lobby.

Was this review helpful? Yes
Donny H, Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your response to our survey. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to offer... More

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 9, 2014

Customer service stood out as soon as we walked in to door. Great front desk people, friendly and helpful. As for the hotel itself, it's a bit tired, top to bottom: a bit like stepping back into the 1990's. There is an odd odor in the halls (kind of a mix of Lysol and moth balls), but thankfully this odor... More

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

Hello, I truly appreciate your response to our survey. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to... More

Raleigh, North Carolina
Top Contributor
63 reviews 63 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 1, 2014

Travelling to New Orleans to see some friends and we stopped for the night. The room was clean and comfortable. The pool and exercise area were being upgraded but no construction noise. Ground floor room with sliding patio door gave us easy access to our vehicle.

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Washington, DC
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 25, 2014 via mobile

As with many Courtyards, this falls into the "meh" category. Fine for a night on the road, but for more than a night, I'd choose somewhere closer to the city. The beds/pillows were fine, but we had major problems with internet and even phone reception here, which made working on a laptop or trying to conduct a call difficult. Additionally,... More

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

Thank you for taking the time to post your comments. We are delighted that your stay with the Courtyard Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in... More

Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 17, 2014

When I say old style Courtyard, I mean one where they still have the restaurant and not the Bistro. I actually vastly prefer the old style. I love that someone waits on my table at breakfast. I love the old style buffet breakfast. I've been staying at Courtyards for years. But now with all the Bistro ones, I seek out... More

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your comments. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, we are in agreement that a renovation is needed and some items are in dire need of replacement. This is currently in the planning stages. We look forward to being able to offer a newly renovated... More

Vancouver, Washington
Top Contributor
59 reviews 59 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 19, 2014

The hotel is fine room was spacious and clean only problem is the only food with in walking distance is Burger King. They do have a full breakfast. Ground floor room has a sliding door that allows you to have park at room capabilities.

Was this review helpful? Yes
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

I truly appreciate your comments. As always it is our goal to not just meet, but exceed our guests' expectations in every way. Thanks so much for your patronage. More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2014

Hotel is located on Carmichael Rd., just off a major thoroughfare and just off the interstate. Everything that was of interest to my party was within a three mile radius. Plenty of restaurants, shopping, and recreation. We were easy driving distance of Lagoon Park. My only complaint about the location is a lack of sidewalks. I did not see one... More

Was this review helpful? Yes 1
Donny H, General Manager at Courtyard by Marriott Montgomery, responded to this review

Thanks so much for your review and we appreciate your patronage very much. Have a GREAT day! More

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Additional Information about Courtyard by Marriott Montgomery

Address: 5555 Carmichael Road, Montgomery, AL 36117
Phone Number:
Location: United States > Alabama > Montgomery
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Montgomery 3*
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Also Known As:
Courtyard By Marriott Montgomery Hotel Montgomery
Courtyard Montgomery
Montgomery Marriott
Montgomery Courtyard

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
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146

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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