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Courtyard by Marriott Montgomery

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5555 Carmichael Road, Montgomery, AL 36117
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Courtyard by Marriott Montgomery
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120 Reviews from our TripAdvisor Community

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Traveler rating
    14
    32
    43
    20
    11
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32
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • All months
    (120)
  • Mar-May only
    (35)
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    (41)
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    (21)
  • Dec-Feb only
    (23)
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Evansville, Indiana
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We made the right stop. Warmly greeted (even though it was after midnight). King room was spacious, clean, comfy and exceeded our expectations. The room was actually nicer than what was pictured on website. It had a large flatscreen tv (picture showed older model tv). Well maintained property and pleasant staff. Thanks for our much needed "rest over"!

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is located in a really shady area. It was a required stay for a local softball tournament otherwise we would not have continued our stay there. The King bed in our room was slightly more comfortable than the pull out sofa. The hospital ran out of clean towels on our second day there. After an hour wait and... More 

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Boston, Massachusetts
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came to town for one night, I booked through groupon and we were very happy!! The desk clerk was very friendly and asked us which floor we would like to be on. The room was huge with a nice big, soft, king bed and very clean. Highly recommend this hotel!!

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Knoxville, Tennessee
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Needs updating badly. Average room condition. NO Coffee or coffee cups, but the lids and sleeves were there. Phone didn't work. Room was clean. Night staff wasn't very informative. Easy to get to from the interstate. Shower was good with strong water pressure.

Was this review helpful? Yes 2
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

A special Thank You to the entire team at the Courtyard Montgomery. My family was really amazed at the special attention from your staff, especially Keisha, Moses and Shelly. The moment we check-in and throughout our stay, the staff made us feel very special. Keep up the EXCELLENT service.

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Chattanooga, Tennessee
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2015

Was suprised to see negative reviews, nice place. Not sure how long hotel has been here but it looks brand new on inside. Spacious well appointed room, very clean. Brianca checked us in and was very nice and upbeat. Everyone spoke and was friendly. Good location with many places to eat nearby. Only down side was when we checked in... More 

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Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 20, 2015

I have to start with saying what lovely staff work here. They have to be the nicest we have meet on our 2 week vacation travelling around the Deep South. This is our last night of our holiday and what a good place to end it. The rooms are very clean and have everything we need. The pool is clean... More 

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Macon, Georgia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 20, 2015

Run down Courtyard. I could barely sleep due to shaking and rattling coming from the air conditioner. No free breakfast for a platinum member. This hotel is going on my do not stay at list. Small little exercise room. Check in was quick and friendly. No foam pillows.

Was this review helpful? Yes 1
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

We had a block of rooms reserved for the softball state tournament. Upon arrival we were informed that "something" had happened with our confirmation numbers and 7 rooms were no longer available. We had to cram girls in rooms with others just so they could get sleep. We had a dad sleep in a chair and a mom had to... More 

Was this review helpful? Yes 1
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We try our... More 

Trussville, Alabama
Level Contributor
7 reviews
6 hotel reviews
2 of 5 stars Reviewed May 18, 2015

My daughter's softball team was scheduled to stay at this hotel for AHSAA State Tournament. When the team arrived, we were informed that the rooms were not available. They could not even retrieve information regarding our confirmation from the computer. To make the situation worse, the staff was not sympathetic. A call to corporate left me questioning the level of... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We try our... More 

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