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Courtyard by Marriott Montgomery

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5555 Carmichael Road, Montgomery, AL 36117
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Courtyard by Marriott Montgomery
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115 Reviews from our TripAdvisor Community

Traveler rating
    11
    32
    43
    19
    10
See reviews for
31
19
7
32
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (115)
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    (35)
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Chattanooga, Tennessee
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Was suprised to see negative reviews, nice place. Not sure how long hotel has been here but it looks brand new on inside. Spacious well appointed room, very clean. Brianca checked us in and was very nice and upbeat. Everyone spoke and was friendly. Good location with many places to eat nearby. Only down side was when we checked in... More 

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Top Contributor
55 reviews 55 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to start with saying what lovely staff work here. They have to be the nicest we have meet on our 2 week vacation travelling around the Deep South. This is our last night of our holiday and what a good place to end it. The rooms are very clean and have everything we need. The pool is clean... More 

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Macon, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Run down Courtyard. I could barely sleep due to shaking and rattling coming from the air conditioner. No free breakfast for a platinum member. This hotel is going on my do not stay at list. Small little exercise room. Check in was quick and friendly. No foam pillows.

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Birmingham, Alabama
1 review
1 of 5 stars Reviewed 2 weeks ago

We had a block of rooms reserved for the softball state tournament. Upon arrival we were informed that "something" had happened with our confirmation numbers and 7 rooms were no longer available. We had to cram girls in rooms with others just so they could get sleep. We had a dad sleep in a chair and a mom had to... More 

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LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We try our... More 

Trussville, Alabama
1 review
2 of 5 stars Reviewed 2 weeks ago

My daughter's softball team was scheduled to stay at this hotel for AHSAA State Tournament. When the team arrived, we were informed that the rooms were not available. They could not even retrieve information regarding our confirmation from the computer. To make the situation worse, the staff was not sympathetic. A call to corporate left me questioning the level of... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We try our... More 

Saint Petersburg, Saint Petersburg City, Russia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice and small hotel at Prattville, AL. Good for business stay. Has small pool outside as well s gym which is very convinient. Very friendly staff. Breakfast a la carte and is limited but very tasty. Comfortable rooms, some of them with balcony.

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LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for sharing your experience at the Courtyard Montgomery through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This was going to be my 3rd time at this hotel and i'm pretty understanding. I got to the hotel about 4pm and was going to stay two nights. I was told my room wasnt ready yet and they needed about 15-20 min.-"No Problem" sat down in lobby area and an hour went by and still no room ready and... More 

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LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Jeff, Thank you for taking the time to share your recent experience at the Courtyard Montgomery with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry... More 

Laurel, Mississippi
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

I recently met up with some friend's from Atlanta to help celebrate one of their birthday in Montgomery during Easter weekend. From the reviews I had read, I was very leery about staying at this hotel. I was mislead. The hotel is very inviting and comfortable. My room and bathroom was very comfortable and clean. The staff was very polite... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for sharing your experience at the Courtyard Montgomery through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2015

Mold in bathroom, fire alarm went off for three hours the desk chair was broken the lock on the balcony door didn't work...and just run down for a Courtyard. It seems like the owners haven't put any money into this hotel in quite a while. Staff was friendly but I wouldn't return or recommend

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for experience. We have shared your... More 

Arlington, Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 21, 2015

I want to preface this review by saying that I stayed in a wonderful Courtyard by Marriott in Chattanooga, TN the night before this one in Montgomery. As a Marriott elite member, I've been to a lot of Marriott properties. This hotel has seen better days and was lacking some nice amenities. It is very conveniently located off the free... More 

Was this review helpful? Yes
LaTisha S, Manager at Courtyard by Marriott Montgomery, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Montgomery. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with... More 

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