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Country Inn & Suites By Carlson, Montgomery East, AL

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5155 Carmichael Road, Montgomery, AL 36106
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Country Inn & Suites By Carlson, Montgomery East, AL
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Country Inn & Suites By Carlson, Montgomery East, AL
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66 reviews from our community

Traveler rating
    24
    16
    13
    5
    8
See reviews for
26
9
4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Mableton, Georgia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Ms. Shametta and Ms. Diane made our check-in and stay wonderful!! Both ladies were very professional, knowledgeable about area and hotel. I plan to make this my Montgomery, AL hotel on next visits. Thank you Ladies!!!

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, AL, responded to this review

On behalf of the staff at Country Inn & Suites we are thrilled to see that you enjoyed your time at the hotel. We thank you for your business and hope to see you again when your travel bring you back to the area!!! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Let me first say that I have stayed at other Country Inns before and they were amazing. So do not let this review deter you from staying with them elsewhere. The front desk lady was very nice and was helpful with questions we asked her about the surrounding area. The bottom floor of the hotel was air conditioned and cool... More 

Was this review helpful? Yes 1
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, AL, responded to this review

Good Morning Jay A, I want to thank you for taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not of your standards and the standards that Carlson demand. You can be confident that we will follow-up on all your concerns that you mention in your review about our... More 

Independence, Kentucky
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 4, 2015

Front desk lady was super sweet and very helpful but she was the only one. First morning we tried the complimentary breakfast they were out of milk and OJ!!! The eggs had a puddle in them so we stuck with a waffle and my kids stuck with dry cereal since there was only skim milk to use. When I asked... More 

Was this review helpful? Yes 1
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, AL, responded to this review

Dear Ninamarie86, I really appreciated you taking the time to share your disappointment with your recent stay. We want our guest to have the best stay possible where everything is at brand standard. I want to apologize the room was not of the high standards we expect and the breakfast did not meet your expectations. You can be confident that... More 

Cantonment, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 2, 2015

We are on Spring Break adventure fishing trip. Booked this hotel for a night based on reviews and location. Lisa at the front desk was superb! She upgraded us to a suite because we are Club Carlson members. The room is okay but the cleaning staff needs some work! There were spots all over the faucet which looked like toothpaste... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Montgomery East, AL, responded to this review

We apologize for the disappointing service from the housekeeping staff. We always want to make sure our guests are comfortable and receive the best service. Please know we are currently taking the steps necessary to improve the quality of our facility, improve the attentiveness of our staff, and the condition of hotel in its entirety. Thank you for your valuable... More 

Fayetteville, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 17, 2014

This place is great! Priced very good for what you get. We got excellent rooms. 4 adults. We chose to get two rooms. Very clean. Neat. Modern. Looks new. Our bottom line was under $90. for each room. Free breakfast was very good! All you want. Coffee and food all free and good. If you need a place in this... More 

Was this review helpful? Yes 1
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