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Country Inn & Suites By Carlson, Montgomery East

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5155 Carmichael Road, Montgomery, AL 36106
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Country Inn & Suites By Carlson, Montgomery East
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Country Inn & Suites By Carlson, Montgomery East
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69 Reviews from our TripAdvisor Community

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    16
    14
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28
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 16, 2015

I have stayed at a few other Country Inn and Suites, so we figured we would be overly pleased with this one. We were happy, but not overly pleased. We booked this because Priceline advertised a downtown hotel through their express deals. So we were annoyed when that meant we had to drive downtown. If I am staying downtown, I... More 

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, I really appreciated you taking the time to share your disappointment with your recent stay. I want to personally apologize that your room was not as clean as our standard demand. I know that clean room that has been prepared for our guest is basic for a good stay. I am sorry if this was not your... More 

Montgomery, Alabama
1 review
5 of 5 stars Reviewed June 15, 2015

The hotel was nice and clean and the staff was very polite. The hotel was convenient to the interstate and restaurants. The pool was nice and clean breakfast was ok like any other hotel and the kids enjoyed themselves.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, We are thrilled to see that you and your family enjoyed your time at the hotel. On behalf of the staff we thank you for your business and hope to see you again when your travel brings you back to this area. More 

Mableton, Georgia
2 reviews
5 of 5 stars Reviewed May 20, 2015

Ms. Shametta and Ms. Diane made our check-in and stay wonderful!! Both ladies were very professional, knowledgeable about area and hotel. I plan to make this my Montgomery, AL hotel on next visits. Thank you Ladies!!!

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

On behalf of the staff at Country Inn & Suites we are thrilled to see that you enjoyed your time at the hotel. We thank you for your business and hope to see you again when your travel bring you back to the area!!! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 19, 2015

Let me first say that I have stayed at other Country Inns before and they were amazing. So do not let this review deter you from staying with them elsewhere. The front desk lady was very nice and was helpful with questions we asked her about the surrounding area. The bottom floor of the hotel was air conditioned and cool... More 

Was this review helpful? Yes 2
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Good Morning Jay A, I want to thank you for taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not of your standards and the standards that Carlson demand. You can be confident that we will follow-up on all your concerns that you mention in your review about our... More 

Independence, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 4, 2015

Front desk lady was super sweet and very helpful but she was the only one. First morning we tried the complimentary breakfast they were out of milk and OJ!!! The eggs had a puddle in them so we stuck with a waffle and my kids stuck with dry cereal since there was only skim milk to use. When I asked... More 

Was this review helpful? Yes 1
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Ninamarie86, I really appreciated you taking the time to share your disappointment with your recent stay. We want our guest to have the best stay possible where everything is at brand standard. I want to apologize the room was not of the high standards we expect and the breakfast did not meet your expectations. You can be confident that... More 

Cantonment, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 2, 2015

We are on Spring Break adventure fishing trip. Booked this hotel for a night based on reviews and location. Lisa at the front desk was superb! She upgraded us to a suite because we are Club Carlson members. The room is okay but the cleaning staff needs some work! There were spots all over the faucet which looked like toothpaste... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Montgomery East, responded to this review

We apologize for the disappointing service from the housekeeping staff. We always want to make sure our guests are comfortable and receive the best service. Please know we are currently taking the steps necessary to improve the quality of our facility, improve the attentiveness of our staff, and the condition of hotel in its entirety. Thank you for your valuable... More 

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Prices are for 1 room, 2 adults
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