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Country Inn & Suites By Carlson, Montgomery East

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5155 Carmichael Road, Montgomery, AL 36106
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1 room 1 guest
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Country Inn & Suites By Carlson, Montgomery East
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Country Inn & Suites By Carlson, Montgomery East
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75 Reviews from our TripAdvisor Community

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Traveler rating
    26
    16
    16
    6
    11
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30
12
4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (19)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (12)
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North Carloina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Rooms smell horribly of smoke. Halls smell like marijuana. Rooms are dank and nasty. Thin walls. AC not adequate to keep room cool. Loud all night long. Breakfast wasn't anything special. DON'T STAY HERE.

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, I am sorry that you have concerns about your experience at the hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. First of all, I want to personally apologize about the smoke and noise that disturb your stay... More 

El Paso, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was nice. The room was nice. Unfortunately in room 231 we saw a dead roach in the microwave. That was the only problem for this hotel. Location was good. Bed was comfortable. The shower was great.

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your thoughts with us. We are thrilled to see that you enjoyed your time at the hotel. However, I want personally apologize for the failure in our extermination program. On behalf of the entire staff we thank you for your business and hope to see you again when travels... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Actually I don't even know where to begin. I reserved two rooms, one for my adult children and their spouses and another for my husband and myself. At 11pm a hotel staff member barged into my children's room unannounced. The hallway was extremely loud and the guests next door to them kept banging on their door and shouted, "I'm going... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Support at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 16, 2015

I have stayed at a few other Country Inn and Suites, so we figured we would be overly pleased with this one. We were happy, but not overly pleased. We booked this because Priceline advertised a downtown hotel through their express deals. So we were annoyed when that meant we had to drive downtown. If I am staying downtown, I... More 

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, I really appreciated you taking the time to share your disappointment with your recent stay. I want to personally apologize that your room was not as clean as our standard demand. I know that clean room that has been prepared for our guest is basic for a good stay. I am sorry if this was not your... More 

Montgomery, Alabama
1 review
5 of 5 stars Reviewed June 15, 2015

The hotel was nice and clean and the staff was very polite. The hotel was convenient to the interstate and restaurants. The pool was nice and clean breakfast was ok like any other hotel and the kids enjoyed themselves.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

Dear Valuable Guest, We are thrilled to see that you and your family enjoyed your time at the hotel. On behalf of the staff we thank you for your business and hope to see you again when your travel brings you back to this area. More 

Mableton, Georgia
2 reviews
5 of 5 stars Reviewed May 20, 2015

Ms. Shametta and Ms. Diane made our check-in and stay wonderful!! Both ladies were very professional, knowledgeable about area and hotel. I plan to make this my Montgomery, AL hotel on next visits. Thank you Ladies!!!

Was this review helpful? Yes
Diann S, Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review

On behalf of the staff at Country Inn & Suites we are thrilled to see that you enjoyed your time at the hotel. We thank you for your business and hope to see you again when your travel bring you back to the area!!! More 

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