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Hilton Garden Inn Montgomery East

Certificate of Excellence
3.0 of 5
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1600 Interstate Park Road, Montgomery, AL 36109
Hilton Garden Inn Montgomery East
Best prices for: 1 room 1 guest
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Ranked #14 of 73 Hotels in Montgomery
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 days ago
Paul M Andalusia, United States
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269 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

We were down here for business and used this location as a meeting place. The Sales Coordinator was aggressive, rude, and completely unprofessional. When brought to managements' attention, we were promised that things were going to be made right. Not once after that was any attempt made to improve our stay. Beyond that service was slow, but pleasant at the... More 

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lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

I would like to extend my deepest apology from the entire staff at the Hilton Garden Inn Montgomery-East for the inconvenience and frustration caused during your meeting. Per our conversation I honestly thought we had resolve the situation and addressed the issue at hand. As a guest of the Hilton family, we strive to exceed your expectations on every visit.... More 

Vienna, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Had a meeting at the hotel and long story short, this place was not accommodating and inappropriately harassed a member of my staff. I've arranged a lot of business trips, and this was the worst. Would not recommend for meetings or business trips.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

I would like to extend my deepest apology from the entire staff at the Hilton Garden Inn Montgomery-East for the inconvenience and frustration caused during your meeting. As a guest of the Hilton family, we strive to exceed your expectations on every visit. We value your patronage and we appreciate the time taken to alert the management staff. Best Regards,... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I stayed at this HGI so that I could use the Internet, but it was broken. The staff's "ho hum" problem as usual attitude seemed to mean it is not a rare occurrence. When I asked about the 100% Satisfaction Guarantee, I was told they could not do anything about it. In addition, the service staff was mopping floors around... More 

Review collected in partnership with Hilton Garden Inn

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lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

I would like to apologize for the inconvenience and frustration caused during your stay with the internet. We did address the issue expeditiously with our Internet provider and the issue was rectify. We strive to provide service and cleanliness throughout the entire day. We value your patronage and we appreciate the time taken to alert the management staff. Best Regards,... More 

Andalusia, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good hotel, very good desk staff. Excellent breakfast waitstaff and cook. They went out of their way to make our meal enjoyable and attended to our every desire. Nice appointments inside and out. We had a good rest, good food and very pleasant experience. I would recommend this facility to anyone.

Review collected in partnership with Hilton Garden Inn

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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I arrived to check in at approx. 4 pm and was told they needed an hour to get the room ready, something the previous guest did to the room. I came back an hour later. The staff was super nice. I got my room and noticed the bed skirts looked terrible, the room smelled strongly of bleach, and the towels... More 

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lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

Dear Kimberly K, I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. I have addressed this with our staff. I hope you consider staying with us again. We’d love to have you as our guest the... More 

montgomery, al, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was new in appearance--well maintained--great staff--good location--quite--clean and comfortable room. Would recommend this Hilton hotel. Good for business---also good for family get away. Location is wonderful--secluded in the city and quite

Review collected in partnership with Hilton Garden Inn

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Tuskegee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent property that is very well managed and maintained. However, the breakfast can use a little help with the food selection and cooking. Nevertheless, this is a great place to stay and rest. Very clean and comfortable price.

Review collected in partnership with Hilton Garden Inn

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Metairie
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We all had a good time and found the rooms very comfortable and clean. The amenities were very good. We enjoyed the food at the breakfast on site and the price was reasonable. We did have to wait a little longer than we would have liked to get our food, but the staff tried really hard to please us.

Review collected in partnership with Hilton Garden Inn

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Columbus, Ohio
Top Contributor
99 reviews 99 reviews
61 hotel reviews
147 helpful votes 147 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First the good points: friendly staff, extremely nice area, lobby typical of GI. Breakfast also typical. Rooms were clean but dated. Now for the bad part. The shower/tub combinations are an accident waiting to happen. Slick beyond belief. Beds were terrible - should have been replaced long ago as mattresses sagged. Finally internet - Hilton Honors provides for free internet... More 

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lbaproperties, General Manager at Hilton Garden Inn Montgomery East, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. Best Regards, Carrie White More 

Cork, Ireland
Top Contributor
104 reviews 104 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed here and broke the journey driving from New Orleans to Savannah. This is a very comfortable and welcoming hotel which offers great value. Our room was excellent as was the breakfast the next day. We didn't have time to use the outdoor pool and jacuzzi which looked very nice. The manger at the desk was very helpul... More 

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