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Candlewood Suites Montgomery

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9151 Boyd Cooper Parkway, and Eastchase Parkway, Montgomery, AL 36117
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Candlewood Suites Montgomery
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111 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stay at the candlewood suites i enjoyed my stay there the front desk staff was very nice ..very nice and clean hotel what i like about there rooms are they have the dvd player in there rooms ..the hotel also have a snack room so you really dont have to go to the store ... They also have a... More 

Helpful?
Thank Carlos W
Auburn
1 review
5 of 5 stars Reviewed December 19, 2015

Went to Montgomery for work. Easy reservation. got to the hotel and Sabrina was awesome as the hostess. Quick checking. Clean room and quiet. I am happy to stay there even tho I stayed at Holiday Inn across the street all the time.

Helpful?
Thank Rozi O
Michelle W, Manager at Candlewood Suites Montgomery, responded to this review

Good Evening Rozi: We are glad you enjoyed your stay while working in Montgomery, Alabama. We appreciate the feedback about the hotel and the service that Sabrina provided. We look forward to hosting you again if you are in the area. Safe Travels M. Wells Prad More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 2, 2015

Front Desk Staff was very nice. First room had dirty sheets. Second room had wet carpet floors. When we moved to the third room the door was propped open with the safety lock. We went inside the room to make sure no one was in there. The bathroom smelled of cigarette smoke but I closed that door and turned on... More 

Helpful?
Thank Tina B
IHGCare, Guest Relations Manager at Candlewood Suites Montgomery, responded to this review

Dear Tina B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the room condition and cleanliness. We will address these concerns.... More 

Tuscaloosa
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed November 24, 2015

I travel alot, and stay in a lot of mid-range hotel/motels. I like this place. I would stay here again in a heartbeat. It even smelled nice and clean, which is not always the case. Windows opened up a little, which let some pleasant November air. Cracker Barrel, Waffle House and Burger King a very short walk away.

Helpful?
Thank Alabama Yankee 2
Michelle W, Manager at Candlewood Suites Montgomery, responded to this review

Good Evening We are glad you enjoyed your stay during your visit to Montgomery, Alabama the feedback provided was awesome and shared with the staff. If ever we can be your lodging provided again please let us know. Safe Travels M. Wells-Prad More 

Atlanta, Georgia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 22, 2015

The staff/front desk was so nice and understanding with us checking in around 11:30 pm with no reservations. The hotel room was very clean and well designed. My husband and I will be traveling here again. Only upset, no toothpaste on property nor at sister property down the street, The Holiday Inn Suites.Thanks! S.

Helpful?
Thank Sfall0229
Michelle W, Manager at Candlewood Suites Montgomery, responded to this review

Good Evening Stalli229 We are glad you enjoyed your stay while in Montgomery, Alabama I am glad that we were able to be your lodging provider while traveling. I am very sorry that we did not have any toothpaste at that time and that has been addressed. We look forward to being your lodging provider in the future if and... More 

Canton, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2015

We stopped here on our way to Florida. Having never stayed at a Candlewood property, we weren't sure what to expect. We found friendly, helpful front desk staff, a super comfy bed and a clean room. Our room was quiet, and we almost overslept!

Helpful?
1 Thank Steve F
Michelle W, General Manager at Candlewood Suites Montgomery, responded to this review

We are so glad you enjoyed your stay when you were traveling through town. We look forward to providing you lodging assistance again in the future. Thanks for staying with us. M. Prad More 

Selma, Alabama, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 9, 2015 via mobile

I was given the rate of a suite and thats what I paid for but upon check in I was given a standard room a at suite price. I was told the next day that it was the clerk's fault and she should have known the difference. I have never been to this hotel so i thought that was the... More 

Helpful?
Thank Diane T
IHGCare, Guest Relations Manager at Candlewood Suites Montgomery, responded to this review

Dear Diane T, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a superior accommodation and excellent service. However, it is disappointing to know that the room type received did not live up to your expectations... More 

Heflin, Alabama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 7, 2015 via mobile

We were so glad this hotel could get us in quickly when we had a bad experience at a different one. The room has a full kitchen and was very nice and neat. All the staff here is super friendly and helpful. I will definitely book here in the future!

Helpful?
1 Thank Gennie B
Michelle W, General Manager at Candlewood Suites Montgomery, responded to this review

Good Evening Gennie B: We are so glad we could take care of your travel needs thank you for giving us the opportunity to be your lodging provider. If you ever in the area drop in and say Hi. would love to see you. Safe Travels: M Prad More 

Suwanee, Georgia
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 20, 2015 via mobile

Two positives of this hotel - location - close to shopping and restaurants - and friendly staff . But that was about all the positives from my perspective . I found a toe nail clipping in the bathroom that wasn't mine . I could smell smoke even though this was a no-smoking property . Someone kept propping the side door... More 

Helpful?
Thank debmak
IHGCare, Guest Relations Manager at Candlewood Suites Montgomery, responded to this review

Dear debmak, Thank you for taking time to post your kind review. I am glad that you liked our location and found our hotel staff friendly. While I am pleased with your kind comments, I sincerely apologize for any inconvenience you may have experienced, particularly with our housekeeping service and with the unusual smell. Your feedback is very important to... More 

Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 11, 2015

Good location, walking distance to Cracker Barrel, many other restaurants in area, shopping and grocery stores nearby. The hotel is right next to the Interstate but I was not bothered by the noise. The room was very nice and quiet. It had a fully-furnished kitchenette with full-size refrigerator, stove, microwave, coffee maker, etc.There is a small store just off the... More 

Helpful?
5 Thank trspyn1
Michelle W, General Manager at Candlewood Suites Montgomery, responded to this review

Good Evening Trspyn: We are glad to service as your lodging provider, glad you enjoyed your staff. Thanks for the note about the amenities I will get that corrected. We look forward to hosting you again. Safe Travels M. Prad More 

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