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Candlewood Suites Montgomery

Certificate of Excellence
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9151 Boyd Cooper Parkway, and Eastchase Parkway, Montgomery, AL 36117
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Candlewood Suites Montgomery
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Candlewood Suites Montgomery
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94 reviews from our community

Traveler rating
    65
    14
    6
    2
    7
See reviews for
26
10
6
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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  • All months
    (94)
  • Mar-May only
    (25)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (21)
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Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

My Husband and I stayed at Candlewood Suits an Montgomery, AL for a week during spring break. The staff was wonderful and went out of their way to make sure we felt welcome. Kat the manager took time out of her day to talk to me and my kids in the lobby and made them feel very special. On top... More 

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Corryton
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in this hotel while in town for Spring Break. All of the staff we talked to were very friendly and helpful. Our room was clean and stocked correctly. The only real complaint I had was the light coming in the window. The dark curtains didn't pull closed so the light from the street light was shining in all... More 

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Katherine W, General Manager at Candlewood Suites Montgomery, responded to this review

Thank you for taking the time to do a review. I would like to apologize for the light shining in your room. We really hope to see you again when traveling to the Montgomery area. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 11, 2015

My travel group and I booked 2 rooms at this hotel for the Selma celebration. The front desk staff was unfriendly and rude. We asked for room towels and we NEVER RECEIVED THEM! They kept telling us the towels were washing and they didn't know when they would be ready - REALLY??? They turned OFF the free internet the night... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Montgomery, responded to this review

Dear Regina A, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Brandon, Mississippi
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

Nice hotel the bed was awesome but the rooms were a little noisy you could hear knocking from other rooms and the doors were a little hard to shut all being said I slept well and my room was clean and organized. No there is no breakfast but they occasionally do vouchers for the local Waffle House. Yea u would... More 

Was this review helpful? Yes 1
Katherine W, General Manager at Candlewood Suites Montgomery, responded to this review

Thank you for taking the time to do a review. I would like to apologize for the noise that went on during your stay. I will share your review with the staff. When we see we have made someone happy we know we have done our job. Hope to see you again when traveling to the Montgomery area. More 

Top Contributor
66 reviews 66 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 9, 2015 via mobile

Wife and I reserved a queen bed "suite" with early check-in. Called the desk encounter to confirm early check-in and got a gruff unfriendly response. Check-in clerk gave me a dirty look for taking a complementary newspaper despite the fact that our IHG membership entitled us to one. Chief of housekeeping was gracious enough to open our room door as... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Montgomery, responded to this review

Dear Errantflyer, First of all, thank you very much for your recent stay at our hotel. We appreciate you bringing your concerns to our attention and apologize for the issues you experienced in your room. We are disappointed for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to... More 

Muscle Shoals, Alabama
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

My sisters and I stayed the weekend and really enjoyed the front desk staff. Although we had to take our own towels downstairs to exchange for new ones and took out our own trash, it was worth it. I will stay here again.

Was this review helpful? Yes
Katherine W, General Manager at Candlewood Suites Montgomery, responded to this review

Thank you for doing a review and thanks for the kind words. We really hope to see you again when traveling to the Montgomery area. More 

Georgia
1 review
5 of 5 stars Reviewed December 31, 2014

Hotel was very clean and the staff were extremely friendly. They geniuinely care for their guests. From check in until check out all we saw was bright smiles. The rooms were very spacious and clean. It was an added bonus that we had a full size fridge and the kitchenette. On Our next visit to Alabama, if in the Montgomery... More 

Was this review helpful? Yes
Katherine W, General Manager at Candlewood Suites Montgomery, responded to this review

I'm very thrilled that you enjoyed your stay with us. I'm very happy that you decided to stay at our hotel. My staff and I would love for your family and you to come back and stay with us again!. More 

Tampa, Florida
1 review
5 of 5 stars Reviewed December 22, 2014

We chose this property for three reasons, one important one being price, and including location and pet-friendliness. Was so inexpensive we were worried it might be not so nice or in a bad part of town. It's well-appointed, clean and roomy. Staff helpful, friendly and professional. Gym is great, as is cafe. Next door is a Cracker Barrel.Extras in the... More 

Was this review helpful? Yes
Katherine W, General Manager at Candlewood Suites Montgomery, responded to this review

Thank you for taking the time out of your busy schedule to post a review. We are always happy to see our guest happy when they leave. When our guest leave happy we have done our job. Glad to know we will see you on your next visit to the area. Safe Travels More 

Hamilton, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 10, 2014

Second stay at this hotel and as always everything was fantastic. Great place to stay for either business or travel. Clean, efficient and customer friendly. Location is easy to access. Will stay again..

Was this review helpful? Yes
Katherine W, Manager at Candlewood Suites Montgomery, responded to this review

Thank you for taking the time from your busy schedule to write about your recent experience at our Hotel. We realize that you have many options that meet your lodging needs and we are glad that you chose to stay with us. Hope to see you again when visiting the Montgomery area. More 

Dothan, Alabama
1 review
5 of 5 stars Reviewed December 1, 2014

I always stay here when I travel to Montgomery and I love the Candlewood Suites. The rooms are spacious and very accommodating for what I need. The employees are friendly and always willing to help. I will stay here again and again...and again because it is an awesome place.

Was this review helpful? Yes
Katherine W, Manager at Candlewood Suites Montgomery, responded to this review

Thank you for taking the time from your busy schedule to write about your recent experience at our Hotel. We realize that you have many options that meet your lodging needs and we are glad that you chose to stay with us. Hope to see you again when visiting the Montgomery area. More 

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