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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL

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10095 Chantilly Parkway, Montgomery, AL 36117
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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL
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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL
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95 reviews from our community

Traveler rating
    53
    17
    18
    4
    3
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24
22
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (95)
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    (21)
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norwich,england
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here for one night on a coach tour from the UK, my room was a standard US hotel room that was OK for a one night stay. In need of upgrading but if they can fill rooms with overnight travellers like me I doubt they will spend the money. The reason for my one star review is the... More 

Was this review helpful? Yes
Shawn-RP, General Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Mr. Frank, I do apologize the the breakfast issue you have had here. Unfortunately, our dishwasher has been out of service and until we receive a new one, we have to put out plastics. The health department requires that we have an operating dishwasher in order to use the china plates. I do hope all the other areas of the... More 

Michigan
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 1 night at this hotel on our way south to Florida; the overall character and atmosphere of the hotel was just average. We have stayed in many Country Inn & Suites as they are almost always above the mark, but this hotel just didn't do much for us. Front desk was polite but eager to get back to his... More 

Was this review helpful? Yes
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Please allow me to apologize for the issue that you have had with our hotel. We take our customer service very seriously, and I assure you it will be addressed. I know you have expressed interest in staying at another property, but but we would like to get another shot and rectify the mistakes made on this visit. Thank... More 

Senior Contributor
44 reviews 44 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 21, 2015

Stayed there this past weekend. Easy to get to off interstate, but a little pricey. A room at AARP price discounted came to $122.00.. Ask for a room on the backside, away from the road noise. Breakfast had some hot items, but not the best.

Was this review helpful? Yes
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Thank you very much for a candid review of our hotel. I greatly appreciate your comments, and apologize for that fact that the room was found to be pricey. During high demand times, we have to increase our rate, just as we decrease it during time of low demand. You are welcome to contact me directly at the property... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2015

Worst hotel stay ever!!! My family and I have been traveling cross country from Colorado to Georgia and we always stay at Country Inns & Suites because we love how friendly the front desk always is, nice rooms, and they have a good military rate. After taking a shower we saw the first roach on the bathroom floor and had... More 

Was this review helpful? Yes 1
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Thank you for sharing your feedback of your stay. We are saddened to hear about your less than acceptable experience here at our hotel. Just know that we do have pest control (Terminix) come twice a month to take care of any pest issues. However, when it is hot outside, we have had issues, but they have been very... More 

Madison, Wisconsin
Top Contributor
80 reviews 80 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 26, 2015

CI&S is my first choice as we travel. We have not had a bad experience at this chain, and they offer a decent reward program also. This location is easily accessible from I-24 as we travel south and it was our first stay at this particular inn. I am always leery about that first stay at a new place but... More 

Was this review helpful? Yes
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Mr, Wilbert, We thank you for choosing our hotel for your overnight stay. We always welcome feedback from our guests, and we would love to see you again. Sincerely, Shawn More 

Alabama, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2015

I stayed in a very nice but dated suite which was clean and comfortable. They did offer breakfast but I did not take advantage of that. The staff was very friendly. I would stay in this hotel again. Wal-Mart, Burger King and Cracker Barrel are near also.

Was this review helpful? Yes 1
Shawn-RP, General Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, I would like to thank you on behalf of the staff at Country Inn Chantilly Parkway for choosing our hotel. We always like to hear back and get feedback from our guests. I am glad to see that you liked your stay. However, you did not find the price matching the value. I do apologize for any factors that... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2015

Heading home from Vacation & wanting to see a few things in Montgomery so shopped hotel's & this was little high but less than all the others & it was worth it. Front desk staff very friendly & room as well as bath was very comfortable & spacious. Breakfast was beautifully set up & very nice. Was worth it for... More 

Was this review helpful? Yes
Shawn-RP, General Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello Ms. Tammy, We are glad to know you enjoyed your stay. Please know that your response and feedback is very important to us. If there is anything we can do to improve your next stay, let us know. Thank you, Shawn More 

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