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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL

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10095 Chantilly Parkway, Montgomery, AL 36117
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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL
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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL
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99 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • English first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (21)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (13)
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Elmira Heights, New York
5 of 5 stars Reviewed 5 days ago NEW

My stay at Country Inns and Suites was so much more than I had ever expected. The room was so clean and very fresh smelling. Everything was tidy and in order. The staff was overly polite and friendly. Continental breakfast was excellent. I will search for a Country Inns and Suites whenever I travel again.

Review collected in partnership with Country Inns & Suites By Carlson

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San Mateo, California
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderful Country Inn * & Suites! Arlene who works at the front desk was super helpful and made our stay wonderful! She really went out of her way to help us! The morning breakfast was fresh and warm! Coffee was delicious. I will definitely stay here again! :-)

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Orlando
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In addition to a pleasant, friendly, and helpful staff, the room was really nice. The whole hotel was in good shape and clean. Joe was on the front desk, called us a dependable cab service--they were timely. It was a great stay. I don't know if the hotel had been renovated, but it was very pleasant. The breakfast was hot... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed for one night and was a little disappointed in this hotel. There is a weird order by the elevators that was disturbing. The rooms need remodeling and repairs . The front desk staff were very nice and accommodating . Overall I would probably not stay there again. Too expensive to have smells and out dated rooms.

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Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, I sincerely apologize for all the issues you had in our rooms. I assure you we take the condition of our guest room seriously, and we are doing our very best to repair and remodel the hotel. We would love to have you back at our property, even if it would mean to add some perks to it. Thank... More 

norwich,england
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 14, 2015

I stayed here for one night on a coach tour from the UK, my room was a standard US hotel room that was OK for a one night stay. In need of upgrading but if they can fill rooms with overnight travellers like me I doubt they will spend the money. The reason for my one star review is the... More 

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Shawn-RP, General Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Mr. Frank, I do apologize the the breakfast issue you have had here. Unfortunately, our dishwasher has been out of service and until we receive a new one, we have to put out plastics. The health department requires that we have an operating dishwasher in order to use the china plates. I do hope all the other areas of the... More 

Michigan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 27, 2015

Stayed 1 night at this hotel on our way south to Florida; the overall character and atmosphere of the hotel was just average. We have stayed in many Country Inn & Suites as they are almost always above the mark, but this hotel just didn't do much for us. Front desk was polite but eager to get back to his... More 

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Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Please allow me to apologize for the issue that you have had with our hotel. We take our customer service very seriously, and I assure you it will be addressed. I know you have expressed interest in staying at another property, but but we would like to get another shot and rectify the mistakes made on this visit. Thank... More 

Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 21, 2015

Stayed there this past weekend. Easy to get to off interstate, but a little pricey. A room at AARP price discounted came to $122.00.. Ask for a room on the backside, away from the road noise. Breakfast had some hot items, but not the best.

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Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Thank you very much for a candid review of our hotel. I greatly appreciate your comments, and apologize for that fact that the room was found to be pricey. During high demand times, we have to increase our rate, just as we decrease it during time of low demand. You are welcome to contact me directly at the property... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 18, 2015

Worst hotel stay ever!!! My family and I have been traveling cross country from Colorado to Georgia and we always stay at Country Inns & Suites because we love how friendly the front desk always is, nice rooms, and they have a good military rate. After taking a shower we saw the first roach on the bathroom floor and had... More 

Was this review helpful? Yes 1
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Hello, Thank you for sharing your feedback of your stay. We are saddened to hear about your less than acceptable experience here at our hotel. Just know that we do have pest control (Terminix) come twice a month to take care of any pest issues. However, when it is hot outside, we have had issues, but they have been very... More 

Madison, Wisconsin
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 26, 2015

CI&S is my first choice as we travel. We have not had a bad experience at this chain, and they offer a decent reward program also. This location is easily accessible from I-24 as we travel south and it was our first stay at this particular inn. I am always leery about that first stay at a new place but... More 

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Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, AL, responded to this review

Mr, Wilbert, We thank you for choosing our hotel for your overnight stay. We always welcome feedback from our guests, and we would love to see you again. Sincerely, Shawn More 

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