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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway

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10095 Chantilly Parkway, Montgomery, AL 36117
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1 room 1 guest
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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway
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105 Reviews from our TripAdvisor Community

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Traveler rating
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (105)
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    (21)
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Clearwater, Florida
Level Contributor
23 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment 2 weary travelers rambled in, Brandy at the front desk was very helpful. Clean facilities, and plenty of ice on every floor. Discount restaurant coupons and plenty of parking. Request a room near the back away from the road. Quiet as a mouse. We spent 3 nights here and would absolutely come back. The breakfast was filling... More 

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Memphis, Tennessee
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

We have stayed at County Inn and Suites several times in the past - both for family and business. This visit was for a trip to Montgomery to visit family. This hotel did not meet typical Country Inn standards. Here is why: - Walls in the room were dirty; the floor of elevator was dirty; other areas also seemed as... More 

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CarlsonRezidor, online customer support at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations More 

Springfield, Illinois
2 reviews
2 of 5 stars Reviewed July 28, 2015

We chose this hotel because of the indoor pool. We had an extra day and were going to let the kids swim all day. We even called and talked to hotel staff before booking because we wanted to be assured a good swimming experience. DO NOT GO TO THIS HOTEL WITH PLANS TO SWIM!! The pool area was dirty with... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, responded to this review

Thank you for taking the time to provide us with the details of your experience. Please accept our sincere apologies for the disappointments you experienced during your stay. We have noted your complaints regarding the condition of our pool area, and we are making the changes necessary to ensure that the quality of our facility is kept up to the... More 

McHenry, Illinois
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 26, 2015

My husband and i stayed one night traveling thru... smelled clean from 1st step into the room. Friendly staff. Nice pool. Breakfast was nice with waffles, eggs, potatoes and an aray of etc. Will definitely stay again.

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2 reviews
5 of 5 stars Reviewed July 16, 2015

In town for a meeting at Auburn, this was one of my best choices to stop at on the way Tucson. Love the fitness center, and the pool. Convienent to several eateries and highway access. Highly Recommended.

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Elmira Heights, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

My stay at Country Inns and Suites was so much more than I had ever expected. The room was so clean and very fresh smelling. Everything was tidy and in order. The staff was overly polite and friendly. Continental breakfast was excellent. I will search for a Country Inns and Suites whenever I travel again.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
San Mateo, California
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 1, 2015

Wonderful Country Inn * & Suites! Arlene who works at the front desk was super helpful and made our stay wonderful! She really went out of her way to help us! The morning breakfast was fresh and warm! Coffee was delicious. I will definitely stay here again! :-)

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Orlando
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2015

In addition to a pleasant, friendly, and helpful staff, the room was really nice. The whole hotel was in good shape and clean. Joe was on the front desk, called us a dependable cab service--they were timely. It was a great stay. I don't know if the hotel had been renovated, but it was very pleasant. The breakfast was hot... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 15, 2015

Stayed for one night and was a little disappointed in this hotel. There is a weird order by the elevators that was disturbing. The rooms need remodeling and repairs . The front desk staff were very nice and accommodating . Overall I would probably not stay there again. Too expensive to have smells and out dated rooms.

Was this review helpful? Yes
Shawn-RP, Manager at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, responded to this review

Hello, I sincerely apologize for all the issues you had in our rooms. I assure you we take the condition of our guest room seriously, and we are doing our very best to repair and remodel the hotel. We would love to have you back at our property, even if it would mean to add some perks to it. Thank... More 

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