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Fairfield Inn & Suites Montgomery EastChase

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8970 EastChase Parkway, Montgomery, AL 36117
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Fairfield Inn & Suites Montgomery EastChase
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Fairfield Inn & Suites Montgomery EastChase
Fairfield Inn & Suites Montgomery EastChase
Fairfield Inn & Suites Montgomery EastChase
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182 reviews from our community

Traveler rating
    116
    50
    10
    4
    2
See reviews for
57
35
7
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Leesburg
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly staff everywhere. Helpful informátion and answers from everyone. Rashonda was a hoot to talk with. Rashonda, keep an eye on the pool and hot tub for me.:) I recommend this hotel and would definitely return. Booked online.

Was this review helpful? Yes 1
Killeen, Texas
Top Contributor
149 reviews 149 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Like sleeping on clouds. The bed was very nice and comfortable. We slept like rocks. However there was the occasional disturbance... the AC in the room made a good about of noise, once asleep it wasn't as bad but it was semi loud. The ladies at the front desk were extremely friendly and smiled the whole time. When we walked... More 

Was this review helpful? Yes 1
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to share your experience. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Georgia
Top Contributor
69 reviews 69 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 12, 2015

We arrived on December 25 for a one night stay. Upon arriving the desk clerk told me that I did not have a reservation although I had called in the make the reservation since I was using some of my points to for the stay.. So I gave her the benefit of the doubt and asked if there was a... More 

Was this review helpful? Yes 2
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

I truly apologize for this oversight and will assure you I will look into this. Please contact me at the hotel as soon as you get the opportunity. Respectfully, More 

Enterprise, Alabama
Top Contributor
73 reviews 73 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

The staff was good the hotel was full could not get the room we wanted downstairs to the right of elevator, we ended up on second floor a little smaller room then normal but still nice, room was clean and had nice tv to watch game on. I should have made reservation earlier over all good stay.

Was this review helpful? Yes 1
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

I am so sorry to hear we were unable to get you the exact room that you wanted but am happy to hear you still enjoyed your stay. We look forward to seeing you again in the future. Respectfully, More 

Huntsville, Alabama
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

Stayed 02-14-15 loved my stay the staff was helpful, friendly and professional. I thought I had lost my purse at a previous place that I had been, I told the staff at the front desk what ahd happened and they jumped right in to assist me they went above and beyond. The room was very nice stayed in a onebedroom... More 

Was this review helpful? Yes 3
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thanks so much for your kind review. We make every effort to see that all of our guests receive the same, if not better, experience than you obviously had during your stay. Hope to see you again in the future. Respectfully, More 

Atlanta, Georgia
Top Contributor
74 reviews 74 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 11, 2015

I first stayed here in Aug 2014 and then recently in Feb 2015. Sadly, things seem to be in decline. Although relatively new and at first appearance looks very nice, I experienced some minor problems that by themself are nothing but when accumulated became an aggravation. The most significant issue was the heating/AC unit. It was a cool evening and... More 

Was this review helpful? Yes 2
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

I sincerely apologize for the discomfort and inconvenience you experienced during your stay at my hotel. I assure you this is not the norm for the hotel. As always it is our goal to not just meet, but exceed our guests' expectations in every way. However, at times, we do make mistakes. Hopefully you will give us another chance in... More 

Roanoke, Alabama
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 8, 2015

Staff was very courteous. Nice modern rooms. Enjoyed fresh coffee in the lobby 24/7. Great location to eveything. The room walls seem a bit thin as you could hear nearby rooms. Would definitely stay here again when in Montgomery.

Was this review helpful? Yes 1
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to share your comments. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Birmingham, Alabama
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 8, 2015

This is rare for us. We decided, packed and left in 9 minutes flat. Did we forget anything? You bet. We live in Birmingham and our granddaughter was dancing in Montgomery. After the recitals, we booked a room about 11:30 on Friday night and checked in at 12:15 in the morning. This place is only 5 years old and really... More 

Was this review helpful? Yes 1
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thanks so much for your kind words. We appreciate your business as we work extremely hard to make sure all of our guests experience exactly what you did. Have a great day and we hope to see you again soon. Respectfully, More 

Birmingham, Alabama
Top Contributor
63 reviews 63 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 3, 2015

Check in was smooth as silk. Ground floor room at end of hall was very clean. Good mattress, lots of pillows. Microwave, fridge and everything else worked as it should. Very good breakfast spread but no bacon, just link sausage. Two waffle irons- no waiting!! If you're in the area, check this Fairfield out. I think you'll like it.

Was this review helpful? Yes 2
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for your kind remarks and we enjoyed having you as our guest. We make every effort to ensure each guest has a great experience as yourself when visiting our hotel. We hope to see you again soon. Respectfully, More 

Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

I enjoyed my stay here. The hotel is a very predictable Fairfield. I stay in Marriotts about 20 nights a month. This hotel is newer so there are no odd smells of mildew or slow drains. The housekeeping was impeccable. The front desk attendants were always helpful, especially Jordan. There are some fast food restaurants around but nothing a person... More 

Was this review helpful? Yes 1
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to share your thoughts. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

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