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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#9 of 64 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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Best prices for: 1 room 1 guest
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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205 reviews from our community

Traveler rating
    117
    57
    21
    8
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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New Jersey, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed the stay. Nice room and amenities. Clean room and I'd recommend for family and business travel. Enjoyed the stay. Nice room and amenities. Clean room and I'd recommend for family and business travel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Stephen! Thank you for creating a review for TripAdvisor! I am glad you enjoyed yourself. We pride ourselves on our clean rooms and making travel easy for every guest that comes through our doors! I hope to see you again soon! Raven Gresenz 251-544-6000 More 

Loganville, Georgia
Top Contributor
112 reviews 112 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A mini Moon Pie greeted me after I opened the door and was a welcome treat. The most comfortable night’s sleep on this trip. Quiet room, soft towels. Spacious fitness room with a stationary bike, two treadmills, elliptical, free weights, weight machine. The breakfast is either continental or made-to-order – tasty.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Ed for taking time out of your day to let us know how we are doing! We LOVE MoonPies here in Mobile. We actually are the top consumers in the country. We throw them at Mardi Gras, use them as favors for celebrations, and greet our guests with them. The mini MoonPies are our way to welcome our... More 

Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at other Hilton Garden Inns elsewhere. I normally seek out this brand because of their high quality properties and exceptional service. While all the staff were courteous and friendly, somehow, this property does not seem to be in line with other HGI's. The hot tub did not work properly. The water did not appear to be clean.... More 

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your review! I am glad you enjoyed the staff's friendly nature but I apologize we didn't meet your mark on other aspects of the hotel. Every hotel is a living environment and we are constantly working to improve in every way we can! I have shared your comments with our maintenance staff and they are working hard... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First off its clean and the staff is wonderful. The food in the restaurant is really good. The lobby is welcoming. Staff is attentive and quick to remedy any situation. I am a repeat guest of this hotel. I have brought multiple groups of people here to stay. All have rave reviews of this hotel. The STAFF makes this place... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for taking time to fill out a review for TripAdvisor! We love hearing feedback, especially from repeat guests! I am glad the staff could make your stay so comfortable! We always try to bend over backwards for our guests in any way we possibly can and I am glad they could do that for you! I once had... More 

Montgomery, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel was very clean, room and bathroom spacious. Check-in was easy and got a great last minute rate on Hotels.com. Lobby very clean and nicely decorated. Unfortunately, it was cost of $10.00 for Breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey Marjorie! Thank you for letting your fellow travelers know about your recent experience with us here in Mobile. Those last minute deals are pretty fantastic when you get them at the right time and I am glad you were able to do so! I am also glad you like our new lobby! We finished the renovation on the lobby... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a nice place to stay for a few days. Everything was clean and comfortable. No problems at all. People very nice there and shuttle service was good to get us to rent a car. Enjoyed time there. Me and my mother went down there for Thanksgiving and we had a good time.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Marian! Thank you for remembering us! I am glad we made such a positive impression. You and your mother are always welcome here and I hope to see you again soon! Raven Gresenz 251-544-6000 More 

Southhaven, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel overnight on our way to Orange Beach for vacation. We had a late check-in but we had a very easy time checking in. The hotel and rooms were very clean and had everything we needed for an overnight. The staff was very friendly and seemed to appreciate their customers. We had breakfast the next morning... More 

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Debra! Thank you for stopping and taking the time to fill out a review for your fellow travelers to enjoy! We are in a great location for a stop on the way to Orange Beach. I am glad you were able to spend part of your well deserved vacation with us. Our staff prides themselves with treating everyone that... More 

Lake Charles
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was clean. The bed perhaps too firm for me. They have a decent gym and always a cup of coffee handy. The problem I ran into was on the first night my room phone rang once around 830 pm. No answer so called the front desk, it was not them. So around five am the next morning the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Robyn! Thank you for letting us know again about your phone issues. I do apologize again for this problem. We thought we had it fixed that first time you informed us of the issue but whatever phantom living in the phone line must have escaped us. I have called the phone company and they came out here again to... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel were extremely friendly and pleasant. We were welcomed and greeted by everyone we came across. We were informed of the bar and breakfast when we checked in, which was nice. The room was very clean and I really appreciate convenience of the in-room Keurig. The hotel is also located in a nice area with plenty... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey Ellen! Thank you for letting your fellow travelers know about our hotel. I am glad you found the staff so welcoming. We are a family here and anyone that walks through our doors is treated like they are a part of our family. The Keurig in the room is a huge draw. Its so convenient and simple that it... More 

Orange, CT, United States
2 reviews
2 of 5 stars Reviewed April 13, 2015

This hotel is in need of a room-by-room inspection and face lift. Senior management should be forced to stay a night in a different room at least once a month. Then they'll understand how important the little details are to the guest experience. This location on the I-65 service road is difficult to get to and from. Overall this place... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Edward for your input. We take pride in the appearance of our hotel and we certainly understand the little things that effect guests. We actually do go room by room and fix the tings that need repairs and touch ups on a daily basis. Thank you for your thoughts and we will take this into consideration on how... More 

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