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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#9 of 64 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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190 reviews from our community

Traveler rating
    106
    55
    19
    8
    2
See reviews for
60
37
12
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Destin, Florida
Top Contributor
63 reviews 63 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

There were a lot of good things about the hotel, but nothing that was just awesome. Paid $192 for one night, which is a little high for the set up. However, each room has a Keurig, so bring your K-Cups if you drink something special. There were 2 regular and 1 decaf K-Cups provided. Neutrogena soap and shampoo was good.... More 

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Sugar Land, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The condition of the room was excellent!!! The room was nice, clean and quiet. The mattress however was a little to soft. : ) Did not take advantage of number system bed and should have. The location of the Hotel was a difficult the navigate at times. The hotel shares a parking lot with neighboring building.

Review collected in partnership with Hilton Garden Inn

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Atlanta, GA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This was my husband 41st birthday (which I had the reservationist make not but it was never acknowledged). Check in was fine until I looked at my credit card and notice that my personal credit card had been charged for 2 rooms. Mind you we had 3 rooms that each individual would pay upon check-in. After checking in around 8am,(... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
346 reviews 346 reviews
47 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 1 week ago

This was located conveniently off the I 65 and easy to find. We were travelling though to New Orleans on the I-10 so it was well placed to make a short detour. It was not so easy to get back onto the I-10, confused the sat nav. Looked like a new hotel with good rooms but the a/c was noisy... More 

Was this review helpful? Yes 1
Meridian, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Dirty carpet with damp feeling. Employees were nice. Heat smelled and smell in room triggered my allergies and asthma. Workout room was clean. Breakfast was not free but with the high price I paid for room felt they should of had some free options. Coffee was good. Close to mall but would rather stayed elsewhere due to dirtiness of location.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lake Charles, Louisiana
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice as are most Hilton Garden Inns. Our stay was very comfortable and we will stay here again if we are ever in the area. Nothing else to say but they are making me fill this space to submit this review.

Review collected in partnership with Hilton Garden Inn

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GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for taking the time out of your day to publish a review! I am glad your stay was comfortable and that the Hilton Garden Inn brand has served you well. You of course are always welcome here in Mobile next time your travel takes you here. Thank you again! Raven Gresenz 251-544-6000 More 

Macon, Georgia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was set back from the main road making it difficult to find. The hotel was clean and comfortable. Breakfast can only be described as dysfunctional. Service was extremely slow. The woman that took our order went back to help in the kitchen and we never saw her again. When i wen to follow up, they lost the order... More 

Was this review helpful? Yes 1
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Mike for reviewing your stay with us. We understand the frustration of finding the hotel. We are actually working on fixing this issue with several GPS and mapping companies. So far Google has found us alright but we are working on Apple and many other devices. As for the breakfast, i shared your comments with our food and... More 

Savannah, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It was my genuine pleasure to stay at this hotel. Every single staff member exhibited a warm rarely seen in today's travel environment. I had the great fortune to witness a team gathering. It was an amazing inside look at a well run team filled with caring people proud of what they. Frankly they should all be proud.

Review collected in partnership with Hilton Garden Inn

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GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for taking the time to share your experience with your fellow travelers! I am glad you were able to witness our team's warmth. That is of course our number one goal, to make people feel warm and invited in what many of us consider our Hilton Family. Our team meetings can be quite the sight. It is just... More 

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Consistent quality from the staff to the room to the restaurant. No surprises which is what you want when booking this chain hotel. The hotel is a little tricky to get to but once we arrived the room was very comfortable and the staff very friendly.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Shannon for your review! I'm glad your stay had no surprises. I always like to say that the only sort of surprises you want during travel are the kind where you win something. The hotel is a little tricky to get and we are working with various gps sources to fix this issue. We are always more than... More 

Dayton, Ohio
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stopped at the Hilton Garden Inn because I love the brand etc. Really convenient location with restaurants in walking distance and a bar/restaurant on site and a shor t 6 mile drive to the airport and plenty of parking room. I thought the value was excellent and I stayed 2 nights - Friday and Saturday. All was excellent and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Grailistair for your review! I'm sorry to hear about your mishap with breakfast but thank you for letting us know! The only way we improve is knowing where we fell short! I am glad the rest of your service seems to be on point and I hope you come and see us again when you travel through Mobile!... More 

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