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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#11 of 65 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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2x Points Package
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1 room 1 adult
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Hilton Garden Inn Mobile West I-65\/Airport Blvd.
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260 Reviews from our TripAdvisor Community

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Huntsville, Alabama
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The elevator is kind of slow, parking is limited and shared with a hotel/inn next door. The Hot Tub was maybe 99 or 100 degrees, so I didn't even bother getting in, just tested the water with my hand. Otherwise, no complaints. Apparently my Hilton Preferences are for extra points instead of breakfast, so I can't comment on the food.... More 

Helpful?
Thank Sam W
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you so much for the feedback Sam W.! I will certainly pass along the information about the hot tub and the elevator. Next time, we will have that just right for when you return. As for the points or breakfast, diamond and gold tier Hilton HHonors members do have the choice of points or breakfast. You can change that... More 

Millry, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hotel Was Very Nice, The Bar Was Nice, The Rooms Was Nice, The Receptionist At The Front Desk During Check In/Out Was Excellent, The Waitress At The Bar Provided Excellent Services As Well,, Beautiful Customer Services, We Really Enjoyed The Stay And Will Be Staying Again In The Near Future.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Vonnita C
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

This feedback is very much appreciated Vonnita C. Thank you so much. It is always great to hear about the kind of service we provided to guests. And it sounds like we provided that great service with some old-fashioned southern hospitality that guests come to expect. We are so very happy that you enjoyed your stay and the people. We... More 

United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My stay during Mobile's Mardi Gras was everything I needed. The room was super clean. The staff attending during my stay was the best. The cute new K-cup coffee is a welcomed addition t the room. The coffee was just the perk up I needed each morning after the parades. The hotel was right ther at the entrance to the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen H
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Karen H!!! We are so pleased that we could provide you with such a great experience during your stay. A clean room and a smiling face is what we strive to provide every time you stay with us. And it is great that we hit the mark on this stay. We are looking forward to doing the same... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Helpful and friendly staff throughout the hotel, very accommodating. Clean hotel with a nice layout. Convenient location to I-65. Great extra perks for Hilton HHonors Members, such as extra points for a drink purchase at the bar.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen T
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Karen T!!! We are pleased that you liked the extra points offer. We are always looking for ways to reward our loyal guests. It is great that we could provide such great, consistent service along with the points reward. We want our guests to feel welcomed where ever they may see staff in the hotel.... More 

Albany, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 18, 2015

The staff at this HGI were very attentive. My HHonors profile had been carefully reviewed prior to arrival. They had my breakfast vouchers filled out and ready when I arrived making the check-in process very efficient. The restaurant staff were also attentive. The hot breakfast items are served by the waitresses, while the continental items are self serve. The preparation... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ben P
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We appreciate that feedback, Ben P! And we are happy that we could provide such great service. We understand that great service starts well before you even set foot in the hotel. Travelling should not only be enjoyable but uncomplicated. We hope to see you again. That way we can improve on that great service. If you should need anything... More 

Marietta, Georgia
Level Contributor
157 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed December 17, 2015

We booked one night here as we were passing through Mobile on our back home. The staff was friendly and helpful. And as we were leaving very early on Sunday morning, before the breakfast area opened, the people in the kitchen gave us a couple of yogurts for the road. Wifi was good. The beds, bathroom, and room were all... More 

Helpful?
Thank Glenda R
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thanks for the feedback, Glenda R! We are glad that we could provide a stay that was convenient and comfortable. Our staff is always looking to add in that personal touch of great hospitality along with the clean and comfortable room. If you should pass through again, we hope you decide to stop and stay with us again. If you... More 

Louisiana, United States
2 reviews
5 of 5 stars Reviewed December 16, 2015

Hotel employees were very courteous. After happy hour beverages are way to expensive. Pillows were to soft. Need to make breakfast free to members who are on the Hilton reward plan. Location was very hard to get to.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul C
DianaMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We appreciate that feedback, Paul C! And we are happy that we could provide such great service. We understand that great service starts well before you even set foot in the hotel. Travelling should not only be enjoyable but uncomplicated. We hope to see you again. That way we can improve on that great service. If you should need anything... More 

Johns Creek, United States
1 review
5 of 5 stars Reviewed November 30, 2015

We arrived at the hotel 3 hours before check-in time. The rooms weren't ready but the lady at the desk changed the schedule of the cleaning maids and got our room ready in 15 minutes. Everyone at the hotel seemed friendly - from the bar lady to the servers at breakfast and folks manning the front desk. Top notch customer... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Manas D
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback, Manas D! We appreciate the high regards you gave the hotel. We work together to accommodate guests as best we can every time. We aim to please. And we are so happy that we could do that for you. That is exactly why you see a friendly face no matter where you went in the... More 

Tyler, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 29, 2015

We have stayed at this location in the past. We really enjoy the staff - they are very professional and courteous. The restaurant is exceptional - always greeted with a smile and the food is very good and well presented. We are "foodies" and having owned a restaurant in earlier years, I definitely am a critic. The rooms are a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judy W
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We were so glad to have seen you back in the hotel, Judy W! A familiar face is always a pleasure to have. Thank you for the praise about the staff. We have a great team. And we are so glad when we could reach our goal of providing excellent service. Now the restaurant, you are definitely on point with... More 

1 review
3 of 5 stars Reviewed November 18, 2015

I give this hotel Bed type a Poor rating because it was not inflated to the proper size to get the rest I needed after a 12 hour day with to sleep. maybe if the maintenance person was on sit they could have corrected the problem. I had a terrible night rest. Maybe next time I will check the bed... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C4673PXrobertj
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, C4673PXrobertj. We certainly appreciate hearing about your experience at our hotel. However, I sincerely apologize for the difficult night you experienced. We will use the information you shared as an opportunity to find areas that we can improve in. And we certainly will use your response to do just that. If you have any questions... More 

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