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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#9 of 64 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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212 Reviews from our TripAdvisor Community

Traveler rating
    121
    59
    21
    9
    2
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40
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83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
  • All months
    (212)
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    (55)
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Destin, Florida
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

The property looks new and decorated very tastefully. The room is probably the largest of any comparable hotels. The only complaint is that the flat screen tv is too small for the room size. Love the Keurig coffeemaker in the room and the extra plugs for all our devices. Wish there was better lighting though.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey Travelismypassion! Love the screen name! Thank you for completing a review! I see that you truly do love travel by all the incredible reviews you have written! I'm glad you liked the hotel's decor and the room size. The Keurig is definitely a great feature in the rooms and the extra plugs by the bedside are very new to... More 

1 review
5 of 5 stars Reviewed 1 week ago

With the self check in option it makes it extremely easy to check in after driving all day. The staff are great and when traveling alone its nice to sit at the bar and eat a great meal with out having to venture out alone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Condrab! The Self Check in feature is awesome! Here at the desk we really find it quite useful and it makes our guests stays so much easier! No more worrying about if you got stuck next to the elevator or if your room is on the other side of the world. You can choose!! When Hilton rolled it out... More 

cullman, Alabama, USA
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an amazing welcome this hotel. We had made reservations for this hotel. When we arrived the lights were on in the room, music playing on the radio. The staff was so friendly. The rooms were super clean. We will be returning to this hotel next time we have an overnight in Mobile. There is a Kerig coffee maker... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Dear Csheheane, Thank you for taking the time to tell the world about your recent stay with us! I have shared your comments with the entire staff and they truly enjoy hearing that their work is well received. Of course we pride ourselves in the welcoming nature of our staff but the number one place that you should feel at... More 

Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Entrance is poorly marked and easy to miss - can be difficult to get back to entrance. Very friendly staff, they make you feel welcome and it is obvious they are willing to work to earn your business. No light breakfast choice, full buffet or nothing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Richard! Thank you for letting us know how your stay with us went! I apologize for the entrance difficulty. I will talk with the owners and see what can be done. As far as our staff, we are certainly more than willing to bend over backwards to earn your business, but we also want you to feel like family.... More 

Georgia
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We travelled to Mobile to visit a college and chose HGI for its convenience to the school and because we are Honors members. The facility was clean, comfortable, and the staff went out of their way to make us feel welcome - including the delightful housekeeping staff. Pool was very nice, workout room was well-appointed and clean, and our breakfast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Georgia Mom! Thank you for letting your fellow travelers know about your lovely stay with us! I truly hope the college tour went well, Mobile really has a great university life and a caring community. I am glad our facilities were clean and comfortable and the staff was so great! I shared your comments with the housekeeping staff and... More 

Mobile, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Online booking promissed payment on the end. Way of payment only accepted: CREDIT CARD. No debit card no cash. On arraivel hotel wanted to burden full amount on a credit card. Burdened 2 days on a credit card first. After transfering money I payd with another credit card. Burden of first credit card with 2 days over 200 $ still... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Dear Mr. Csaba, thank you for taking your time to voice your concerns on TripAdvisor. We take your concerns very seriously. Please let me know which online source has indicated this was a possibility because it has always been our policy to take authorization at the time of check in, especially for long stays to make sure the stay is... More 

Houston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The customer service was excellent. For being a short stay I was treated excellent. Room was very clean and quiet. Location was right off the highway which was great. Easy to locate. If you looking to be treated with customer service you will enjoy this place.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Damon! Thank you for taking time to complete a TripAdvisor survey. We greatly appreciate it. We try our best to make sure everyone that comes through our doors is treated like family, I am glad that even during your short stay, you felt that way. I am glad our location served your needs well too. I hope your travels... More 

New Jersey, United States
1 review
4 of 5 stars Reviewed May 20, 2015

Enjoyed the stay. Nice room and amenities. Clean room and I'd recommend for family and business travel. Enjoyed the stay. Nice room and amenities. Clean room and I'd recommend for family and business travel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Stephen! Thank you for creating a review for TripAdvisor! I am glad you enjoyed yourself. We pride ourselves on our clean rooms and making travel easy for every guest that comes through our doors! I hope to see you again soon! Raven Gresenz 251-544-6000 More 

Loganville, Georgia
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 19, 2015

A mini Moon Pie greeted me after I opened the door and was a welcome treat. The most comfortable night’s sleep on this trip. Quiet room, soft towels. Spacious fitness room with a stationary bike, two treadmills, elliptical, free weights, weight machine. The breakfast is either continental or made-to-order – tasty.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Ed for taking time out of your day to let us know how we are doing! We LOVE MoonPies here in Mobile. We actually are the top consumers in the country. We throw them at Mardi Gras, use them as favors for celebrations, and greet our guests with them. The mini MoonPies are our way to welcome our... More 

Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 19, 2015

I have stayed at other Hilton Garden Inns elsewhere. I normally seek out this brand because of their high quality properties and exceptional service. While all the staff were courteous and friendly, somehow, this property does not seem to be in line with other HGI's. The hot tub did not work properly. The water did not appear to be clean.... More 

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your review! I am glad you enjoyed the staff's friendly nature but I apologize we didn't meet your mark on other aspects of the hotel. Every hotel is a living environment and we are constantly working to improve in every way we can! I have shared your comments with our maintenance staff and they are working hard... More 

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