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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#9 of 65 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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1 room 1 guest
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Hilton Garden Inn Mobile West I-65\/Airport Blvd.
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228 Reviews from our TripAdvisor Community

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Traveler rating
    131
    62
    22
    11
    2
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (228)
  • Mar-May only
    (55)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (43)
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1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel is fine and could be very good. My expectations for hotels in Mobile away from downtown are consistent with what this facility provided. Effort was outstanding, but results were acceptable. Service at breakfast could be improved.

Review collected in partnership with Hilton Garden Inn

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Tyler, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at this Garden Inn on two separate occasions and have always been very pleased. It is very convenient to everything. The restaurant has some of the best food - usually hotels are not known for their dining, however this is definitely the exception. Try the BBQ chicken on flatbread. Delicious! The staff, particularly in the restaurant are... More 

Review collected in partnership with Hilton Garden Inn

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GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

And we look forward to seeing you again, Judy W. I love that we succeeded in giving you that great Hilton Garden Inn Mobile West experience you have come to expect. You are so right about the food. Our chef's are very talented. We as a team work very hard to make the dining experience high quality from the food... More 

Widnes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Room 3 rd floor, clean, tidy Noisy corridor, wifi ok Breakfast a disaster, 1 staff on, moaning at every request, " can I have some bread , knife & fork, a drink", and even getting the bill ! Tried to mention to front desk but he was having a very long chat on telephone ! Raise your game Mr Hilton

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you Ade S for your feedback about your stay. We really appreciate it. As for your concerns, we apologize for the noise disturbance and the unsatisfactory experience at breakfast and the front desk. Your specific concerns will be handled by each department. As a team we always strive to improve. And we do that when guests like you take... More 

New Orleans, Louisiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel stay. I was very impressed with how friendly the Staff is! Every staff member including the housekeeping staff and maintenance fellow asked about our stay and made sure we were comfortable. The room was great! Parking was a bit strange as it seems it is shared with the Drury next door. Didn't eat breakfast so cannot comment on... More 

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Ross P, it is great to hear how much our staff impressed you. As a team, we strive to provide excellent hospitality to our guests. We ask about your stay because your experience is extremely important to us. And we want to make sure we are doing everything we can to exceed your expectations. Sorry about the parking though. We... More 

charlotte, United States
1 review
2 of 5 stars Reviewed 1 week ago

not as clean-appeared unkept loud dinning room staff stains on lobby furniture front desk didn't speak breakfast not included for price of rooms it should be most garden inns staff never stood around always cleaning-not in Mobile, Alabama Fargo North Dakota best Garden Inn!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We at the Hilton Garden Inn Mobile West appreciate your feedback, Pamela M. Thank you for the this information so that we can improve. One of the best ways we know when we need to step it up is when we hear from guests like you. I sincerely apologize for the fact that we did not meet your expectations for... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

I had a weekend getaway. Being fist time in Mobile the staff was very friendly & helpful with where to shop, dine and direction to downtown Mobile to sight see. Breakfast was well cooked, rooms were clean and bed was very comfortable. Overall I had a great experience there.

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback Margaret S.! We are glad you stayed with us on your first visit to Mobile. The staff at the Hilton Garden Inn Mobile West is always ready and wiling to provide guests like you with the information and advice for the best experience you can have while in Mobile. That includes your experience outside and... More 

Gautier, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, although the parking is not great. Was able to check in online and select my room. Clean comfortable room, good internet connection, very good a/c! Friendly desk staff & bartender. Garden Sleep System bed did not adjust (possibly unplugged) - I did not report this until I left the next day as the setting it was left on... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

64kathleenc, thank you for telling us about your experience at the Hilton Garden Inn Mobile West. We value your input so much. First, it is great to hear that our e-checkin process worked well for you. But the most important part is that very good a/c. Here in the south during the summer time, plenty of cold air in the... More 

Baton Rouge, Louisiana
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff is amazing at this hotel! The check in process was very fast and easy. The hotel has very nice rooms. The gym is actually user friendly. The beds are very soft and pillows very comfortable.

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Emily H, we appreciate the high praise you give us as a staff. Every department works hard to give you and other guests a stellar experience at our hotel. So, thank you so much for that. I am also glad that you found that checking in was so pleasing. The feedback about our gym is much appreciated also. Trying to... More 

Shickley, Nebraska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a great room. The stayed going down to Florida and coming back. The staff was really wonderful. Easy to get to other things like food. Everything was easy and quick. Loved the pantry. We will definitely stay there again.

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey ScottX5190TN! Sounds like your whole trip was a pleasure. And I am pleased that we had a part in that. We love that you enjoyed the room and our friendly staff. As a team we want to make getting what you need as easy as possible while providing a smile. As for the pantry, I am glad you loved... More 

Navarre, Florida
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 25, 2015

Just stayed one night but the room was great, breakfast was very good, service and people were also very good. Have everything you need here from fitness to gym to a little store! Wish we could have stayed longer but only in town for an event....

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We appreciate your thoughts Bryan L. I am so glad you had a nice stay. I can imagine you really enjoyed our cooked-to-order hot breakfast with a variety of choices. And our staff will always be ready to help or just offer a welcome and a hilton garden inn smile. I hope you have a chance to visit us again... More 

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