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Hilton Garden Inn Mobile West I-65/Airport Blvd.

#9 of 65 Hotels in Mobile
Certificate of Excellence
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828 W. I-65 Service Road South, Mobile, AL 36609
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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Hilton Garden Inn Mobile West I-65/Airport Blvd.
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220 Reviews from our TripAdvisor Community

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Traveler rating
    126
    62
    21
    9
    2
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85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Shickley, Nebraska
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a great room. The stayed going down to Florida and coming back. The staff was really wonderful. Easy to get to other things like food. Everything was easy and quick. Loved the pantry. We will definitely stay there again.

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey ScottX5190TN! Sounds like your whole trip was a pleasure. And I am pleased that we had a part in that. We love that you enjoyed the room and our friendly staff. As a team we want to make getting what you need as easy as possible while providing a smile. As for the pantry, I am glad you loved... More 

Navarre, Florida
Level Contributor
134 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Just stayed one night but the room was great, breakfast was very good, service and people were also very good. Have everything you need here from fitness to gym to a little store! Wish we could have stayed longer but only in town for an event....

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We appreciate your thoughts Bryan L. I am so glad you had a nice stay. I can imagine you really enjoyed our cooked-to-order hot breakfast with a variety of choices. And our staff will always be ready to help or just offer a welcome and a hilton garden inn smile. I hope you have a chance to visit us again... More 

Sweet Water, AL
2 reviews
4 of 5 stars Reviewed 1 week ago

Stay was very good. WIFI was slow and not available sometimes, and I expected complimentary breakfast. I guess I should not have assumed that breakfast was complimentary, but I asked if their was a restaurant on site, and didn't ask if breakfast was complimentary. Other than the WIFI being inadequate, and having to pay for breakfast for a large group,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Great to hear from you Rolandru about your stay with us. Sorry about the difficulties you experienced with the internet connection. Thank you for letting us know. We will get with a tech to work on improving the signal. As for the breakfast, that will be something that our front desk team can work on to make sure guests are... More 

texarkana, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the nicest Hilton's Garden Inn. Room was very nice and very cool considering it was almost 100 outside. The staff was very helpful in arranging a very late arrival. Room was very clean and was a very enjoyable stay. I will be back next year on a trip to the beach.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Greg M, I am so glad that you enjoyed your stay with us. The temperatures around this time of year are so hot. So, it was great that we could provide you with a nice, cool room to escape to from the heat. And it doesn't matter what time you get here, our staff is always willing to accommodate you... More 

Lafayette, Louisiana
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check-in was a bit strange as the front desk clerk seemed like we were bothering him. Only two luggage carts - so grab one if you see it. I had to wait in the lobby for a cart to eventually be returned. The oatmeal/raisin cookies were delicious in the lobby. Our room was toward the back on the top floor... More 

Was this review helpful? Yes
GuestServicesMobile, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

We appreciate your feedback CajunKimo. I apologize for your unfortunate check-in experience. Thanks for informing us of this. We will strive to make every guest feel extremely welcomed when stepping into our hotel. As a team, we will take your feedback and work to make the checking in process a quick and pleasant experience consistently. However, I am glad that... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very nice and highly recommend for business and leisure travel. Restaurant had good service and items available were tasty. Staff very friendly and helpful. Location is easy from interstate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Night Audit at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the review Sharon M!!! We appreciate the feedback. I am so glad that you enjoyed our restaurant. We try to keep the selection fresh and exciting to make your experience enjoyable. And I will definitely pass along to the staff your compliment about their friendliness. We try to make you feel as welcome as possible. Whenever you... More 

Las Vegas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The entire trip was awesome. Close to many restaurants and shops in Mobile and it was convenient in location as well to my office. The staff made you feel welcome with their friendliness and the rooms were very clean. Would definitely stay here again in the future!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Orlando! Thank you for sharing your review of our hotel! I am glad you found our location so convenient! We are lucky to have such an easy spot to everything. The staff loves to hear that they have created a welcoming atmosphere with their actions and their cleanliness. I hope your travel brings you back to Mobile soon because... More 

Madison, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is super clean and the staff is extemely helpful. Since the last time I visited, they added some really convenient charging stations in the rooms. They have a great breakfast, but you have to order all the hot items. This is great unless you need a quick breakfast.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello No Worries! Thank you for completing a TripAdvisor review! I'm glad you enjoy our new power adapters in the rooms. Honestly, I think more hotels need them and they would be awesome in airports! The staff of course thanks you for being our guest and emphasizing their hard work and friendly attitudes. I hope to see you again in... More 

Destin, Florida
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 25, 2015

The property looks new and decorated very tastefully. The room is probably the largest of any comparable hotels. The only complaint is that the flat screen tv is too small for the room size. Love the Keurig coffeemaker in the room and the extra plugs for all our devices. Wish there was better lighting though.

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hey Travelismypassion! Love the screen name! Thank you for completing a review! I see that you truly do love travel by all the incredible reviews you have written! I'm glad you liked the hotel's decor and the room size. The Keurig is definitely a great feature in the rooms and the extra plugs by the bedside are very new to... More 

1 review
5 of 5 stars Reviewed June 20, 2015

With the self check in option it makes it extremely easy to check in after driving all day. The staff are great and when traveling alone its nice to sit at the bar and eat a great meal with out having to venture out alone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestServicesMobile, Front Office Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Hello Condrab! The Self Check in feature is awesome! Here at the desk we really find it quite useful and it makes our guests stays so much easier! No more worrying about if you got stuck next to the elevator or if your room is on the other side of the world. You can choose!! When Hilton rolled it out... More 

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