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Holiday Inn Mobile West I-10

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5465 Highway 90 West, Mobile, AL 36619
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1 room 1 guest
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Holiday Inn Mobile West I-10
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mustang, Oklahoma
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on our way to Florida. The hotel is in a great location right off the interstate. Rooms were in good shape, a little outdated. Hotel parking lot was well lit and felt secure. We would stay here again. Staff was very friendly...

Was this review helpful? Yes
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 13, 2015

My husband and I stayed here for the weekend of July 4 and we were expected to be a late arrival which I had called about just to make sure our reservation would be secure. We arrived earlier than we had expected and were greeted at the desk by an extremely friendly man named Gerald I believe?! He is one... More 

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Bethlehem, Pennsylvania
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 9, 2015

I generally like Candlewood Suites or Holiday Inn Express compared to Holiday Inns from the IHG however this was one of the most well taken care of and spotless HI's in a long time. Many times they are ill-maintained. Gerald at the front desk was a definite asset to the property. Always happy and most eager to help not to... More 

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Dallas, Georgia
1 review
5 of 5 stars Reviewed July 1, 2015

was here on business the staff was very polite went out of their way to make my stay as relaxing as possible.was treated like family the rooms were very clean the restaurant was clean very good food. i will surly stay again. brent-atlanta,ga

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2015

Per the staff the property will be going through a renovation soon and they try to cover for the 30 years of wear but some things cannot be excused. Upon checking in we walked into our room to find the following : hole in the side of the bathtub. There was a horrible patch job, white stains on the comforters,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mobile West I-10, responded to this review

Dear joleikap, Thank you for taking the time to share your experience during your past stay. Please accept my deepest apologies for any inconvenience you may have experienced with some of our room amenities. I have forwarded your review and comments to our internal departments to ensure we continuously give our best in everything we do. I do hope that... More 

Conroe, Texas
Level Contributor
5 reviews
2 of 5 stars Reviewed June 30, 2015

We stayed there on our way to another state - just a one-night stay, mid-trip. All of the staff we interacted with were quite friendly and helpful. However the room was somewhat in need of attention. It appeared there had been a recent attempt at updating, but the workmanship (bathroom caulking, out-of-view areas) was mediocre to only fair. The bed... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mobile West I-10, responded to this review

Dear Paul M, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior, and it is nice to read you have regarded our friendly and helpful staff. However, it is regrettable if the condition of the room received fell below your expectations. Rest... More 

1 review
5 of 5 stars Reviewed June 28, 2015 via mobile

Really enjoyed our stay! Staff went out of their way to accommodate our family with 7 kids. We went to pool at 8 am, (you know how kids are), and they already had fresh towels and everything ready for us. Breakfast was cooked to order and better than those Hampton Inn food lines. Will definitely stay there again. Was better... More 

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Fort Worth, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

People at check in and check out were very nice. Rooms were average. We got 2 rooms and both rooms were exactly the same. They don't offer free breakfast tho. I wouldn't mind staying again if I was passing thru like I did this time.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Mobile West I-10, responded to this review

Dear JoFerr, Thank you for writing a comment about your stay with us. We are pleased to know that you found our front desk staff to be very nice. However, it is regrettable that your stay was not 100% satisfactory. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2015

Traveling to Austin with uhaul, pet and pulling a car. Plenty of parking available and right off the interstate. The room was very clean and cool. Decided to eat at the restaurant the ac was broken but the staff made sure we had a fan blowing on us. The menu was very limited but the food was good. Our waitress... More 

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Level Contributor
3 reviews
2 of 5 stars Reviewed June 23, 2015

Returning home from Disney World to Texas we stopped at this Holiday Inn because they advertised they had a pool, bar/lounge and a restaurant on the premises. The air conditioning was not working in the bar, they did place some fans around the room but really didn't help. Call a 24 hour AC company! Then for breakfast they had a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Mobile West I-10, responded to this review

Dear Padnurse, Thank you for taking the time to leave feedback about your stay. It is good to know that you found the buffet options to be satisfactory. However, I regret that the unavailability and malfunctioning of some of the hotel amenities offered were a disappointment. Your valuable input has been noted and will be addressed with our team to... More 

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