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Residence Inn by Marriott Mobile

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Traveler (38)
Room & Suite (49)
Dining (7)

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About

#30 of 73 hotels in Mobile
Location
4.1
Cleanliness
4.3
Service
4.2
Value
4.1
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Business Center with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
136Reviews2Q+A27Room tips
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Valerie W wrote a review Dec 2023
1 contribution
+1
I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was "Im sorry".There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Call ahead to make sure they have staff.If not take you some cleaning supplies and broom/mop.Our...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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chandelle wrote a review Jul 2023
Pensacola, Florida221 contributions97 helpful votes
Definitely in the top five hotel customer experiences I've ever had! Management made a bad situation right before we even knew about it, which is always appreciated. Indoor pool was great. Breakfast was good. Convenient, safe location. Will be back next time we're in town.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gwynn Pitman, General Manager at Residence Inn by Marriott Mobile
Responded Jul 13, 2023
Thank you for taking the time to let us know you enjoyed your stay! Your comments have been shared with our team. We look forward to seeing you again the next time you are in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Norma S wrote a review Jun 2023
6 contributions4 helpful votes
Marriott family hospitality at its best! A BIG thank you to Sandy, the front desk clerk! Amazing attitude, professionalism, and care. James is the epitome of what a manager should be. Great location, friendly staff! From now on, my go-to place in Mobile.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gwynn Pitman, General Manager at Residence Inn by Marriott Mobile
Responded Jun 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team, as well as Sandy and James as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cathy023 wrote a review Feb 2023
Fairbanks, Alaska204 contributions156 helpful votes
This is a very good hotel for the price range. The hotel is located off of the I-65 frontage road, behind the Fairfield Inn. This means that you are removed from the interstate noise but still close to many restaurants. Checkin was fast, front desk clerk was very friendly and welcoming. The room itself was spotless and well equipped with everything we needed. The gym is about the size you'd expect for a hotel this size and had a few pierced of equipment not found in the standard hotel gym (several yoga mats, an exercise ball). The indoor pool has a lift chair available for handicap access. Breakfast was the standard offering BUT I like the fact that their waffles were pre-made instead of a messy machine. Good quality Chobani yogurt was offered instead of cheaper options. There were a few minor issues which is why I'm only giving it four stars. The interior is starting to show its age but it is far from being thread bare. It simply lacks the sparkle found in new hotels. The shower is a bath tub combination instead of an updated walk-in shower but the hotel does offer handicapped rooms if this is an issue. Finally, I was disappointed that there were not any "No Smoking" signs posted at their outdoor patio area. It was a nice evening and we would have loved to sit outside by the fire pit but did not want to breathe someone's smoke. Overall, I'd stay here again without hesitation despite these few drawbacks.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: It might be difficult to see from the Interstate frontage road but is located right behind the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gwynn Pitman, General Manager at Residence Inn by Marriott Mobile
Responded May 24, 2023
Thank you for letting us know about your stay! We look forward to seeing you again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tomuchtravel wrote a review Dec 2022
Houston, Texas314 contributions338 helpful votes
this place is tired. there is no space to walk a dog unlike published. near busy highway. kitchen appliances and kitchen pretty sad. sorry I have nothing more to say about it other then try one of the ohter hotels nearby
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucinda D wrote a review Jul 2022
1 contribution
My husband and I recently overnighted at this hotel, one we have stayed at many times through the years on our road trip to S. Florida. This time, however, I accidentally left something behind in the room that was extremely important to me personally. Ten hours later I discovered exactly what I had done and was truly heartsick! Immediately calling the hotel, Leigh answered the phone, heard what I asking, went to the room where we had stayed and retrieved the item I had left behind. She was so kind, helpful and reassuring. Following this call, another desk clerk, Jessica, was caring and patient with me on the phone the following day,; and finally the manager, Gwynn, who took care of all the details of getting my item returned to me and saw to that personally. At no time, in any of these exchanges, was there any hint of exasperation or irritation on the part of any of the staff at my persistent calls or many questions. They were professional, helpful, kind, concerned and pro-active to make sure I would once again have what belonged to me. In this day and age, in this culture of no individual moral compass, Gwynn and her staff show the highest regard for their guests and treat them with integrity, honesty and sincere consideration for their needs. If I could give this hotel a higher rating I would!
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Date of stay: July 2022
Service
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NavyCmdr wrote a review May 2022
Richmond, Texas70 contributions33 helpful votes
If you need internet, don’t stay here. For weeks we are promised upgraded wifi, secure wifi…, all bull sлIt. Just pacification. If you escalate any issue to the corporate office, expect NO action. I called the Ops Manager, Will Harrington 316-500-6430 multiple times with ZERO response. Take a minute from your golf game and do a little customer care Will. After all it is your livelihood at stake. The good here, the staff. The people that work here are wonderful.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nick wrote a review Mar 2022
Chicago, Illinois5 contributions3 helpful votes
We stayed at this Hotel one night near the end of Feb. The hotel itself is not bad and the staff is very kind. However, there are roaches everywhere - between my wife and I we killed about 8 roaches... We have a 1 year old daughter and as we entered the kitchen area after coming back from dinner, there were dozens of roaches that scattered off her bottle and food packs on the counter. they were coming out of the sink's, the toilets, the showers, basically everywhere... I had to sleep with one eye open! We didnt want to write this review actually and we contacted Marriott and they said the hotel would contact us regarding our stay, but as of a week later, we have not had anyone try to get in touch with us, i guess its a more common problem than we thought. For close to 200$ dollars a night , i wish they would have been more responsive to our concerns... They are located in a block of 4 other hotels, so there are different options and i would recommend those options in place of this, especially if you have children.
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Date of stay: February 2022
Location
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Room Tip: Do not stay - we were on the 2nd floor and still had a serious cockroach problem. Can't...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David B wrote a review Jan 2022
Slidell, Louisiana4 contributions1 helpful vote
A HUGE THANK YOU to the staff Ms. Crystal, Leigh and the Asst Housekeeping Supervisor... You ladies are handling it! The property is very well kept, indoors and outdoors. Beautiful intimate indoor pool, pleasant seating area outside. The staff are extremely accommodating! The room was immaculate. As a former hotelier, I actually did a point check when I walked in my room. Not a single hair, piece of trash, or crumb of dirt were found. I'm extremely impressed, but not surprised. What a great team. Thank you, to all the staff, and keep on keeping on!
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jerry C wrote a review Dec 2021
Athens, Georgia54 contributions48 helpful votes
We stayed at Residence Inn in Mobile AL last night and want to thank the staff there for an extremely pleasant stay. Our suite was clean, comfortable & attractive. We really enjoyed Wanda, our hostess, at the evening reception. The food was good and Wanda was very friendly & made sure we had everything we needed. The 2 ladies at breakfast were also very caring. We neglected to get the manager’s name but he was welcoming & his entire staff seemed happy. We heard him give compliments to his staff - so nice to hear! We chose the Residence Inn because the location was convenient for us and we left feeling very pleased we made that choice
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$147 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn mobile hotel mobile, mobile residence inn
LOCATION
United StatesAlabamaMobile
NUMBER OF ROOMS
66
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RESIDENCE INN BY MARRIOTT MOBILE $129 ($̶1̶4̶8̶) - Prices & Hotel Reviews - AL

Frequently Asked Questions about Residence Inn by Marriott Mobile
Which popular attractions are close to Residence Inn by Marriott Mobile?
Nearby attractions include The Shoppes at Bel Air (0.5 miles), Vector Marketing Mobile (0.4 miles), and Altitude Trampoline Park - Mobile (0.4 miles).
What are some of the property amenities at Residence Inn by Marriott Mobile?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Mobile?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Mobile?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Mobile?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Mobile?
Conveniently located restaurants include Half Shell Oyster House Mobile, 7 Spice, and Briquettes Steakhouse.
Are there opportunities to exercise at Residence Inn by Marriott Mobile?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Residence Inn by Marriott Mobile?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Mobile?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Mobile offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Residence Inn by Marriott Mobile?
Many travelers enjoy visiting Historic Oakleigh House (4.1 miles) and Magnolia Cemetery (4.0 miles).