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All 63 Mobile hotels

Courtyard Mobile

3.0 of 5 Hotel   |   1000 West I-65 Service Road South, Mobile, AL 36609
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Ranked #33 of 63 hotels in Mobile
A recent review
4 of 5 stars Reviewed January 9, 2014
EinatH Thornhill, Canada
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48 people have reviewed this hotel

Traveler rating
    14
    8
    16
    6
    4
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11
8
6
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Thornhill, Canada
Top Contributor
84 reviews 84 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 9, 2014

The price was good, so we decided to stay for a night. The room was clean and spacious, towels and bed linens were also clean. Breakfast was not included in the price of the room so in my opinion this is the only disadvantage in here.

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oursideofthestory, Manager at Courtyard Mobile, responded to this review

Thank you for your nice words. I am glad you enjoyed your stay. We are sorry you did not enjoy the Bistro restaurant that serves Starbucks. I realize everyone is on a budget, but our restaurant gives travelers the choice of having fresh cooked meals breakfast and dinner. We hope to see you again soon. More

Williamsburg, Virginia
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 7, 2014

Coming from the south, you have to make a U-Turn and follow an unusual service road, but it is well worth it. In spite of being nearly sold out due to a bowl game, the staff was very attentive and very cordial. The food at the Marketplace was light, but delicious -- just what we needed after an 11 hour... More

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oursideofthestory, Manager at Courtyard Mobile, responded to this review

Thank you very much for this kind review. We have shared this review with our entire staff. We hope to serve you again in the future. More

sparta ga.
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 14, 2013

Stayed here 1 night on our way to Gulf Shores Al.The room was very clean and the staff was kind and helpful.Check in was easy and quick.We did not eat at hotel restaurant but we did have some drinks and watched the fight we had a great time.The bartender was great, sorry i cant recall his name.We will be back... More

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oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Thank you for your recent stay at the Courtyard by Marriott in Mobile, AL. Even though you may had a short visit, our team certainly appreciates your excellent feedback. When you are traveling through Mobile, AL on your next visit, please choose Courtyard by Marriott again as your destination preference. More

Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 13, 2013 via mobile

The hotel is nice but the beds are very firm not a good Night sleep. I até dinner at the lobby bar and got a bad case of food posining. Spent a day and a half in the bathroom and bed. Missed a day of work. The hotel mánager told me the food was fresh and that it was not... More

Was this review helpful? Yes 1
oursideofthestory, Manager at Courtyard Mobile, responded to this review

I am so sorry to learn that your experience did not meet your expectations. I am really sorry to hear that you were sick during your stay. As you are probably aware food illness can sometime take up to 48 hours to show signs making it very difficult to know what caused the illness. I am very sorry that you... More

Dallas, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 2, 2013

Let me emphasize that all the hotel staff I encountered, from the front desk to the individuals working at the restaurant, were kind, polite, and helpful....which is part of what makes this review so painful. When I walked into the hotel, I was happy to see that it was newly renovated. (Although unsurprising, since less than five minutes down the... More

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oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Dear Carolyn, We would like to thank you for choosing the Courtyard in Mobile. We would like to thank you for your wonderful comments regarding the front desk staff and the staff in our restaurant being kind, polite, and helpful. We have reviewed the issues that you had encountered and corrected them. Hotel has placed an order for new mattresses... More

Kenner, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2013

Courtyard Marriott has a friendly check in and housekeeping staff which saves the hotel, however after that its a down hill ride. There are no micro-waves or refrig. in most rooms. We were informed at check in that there is an additional $10 per day charge for the refrig. to be added to the room, and if a microwave is... More

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oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Dear Shell1000, We would like to thank you for choosing the Courtyard in Mobile. We would like to thank you for your wonderful comments regarding the friendliness of our front desk and housekeeping staff. We do our best to satisfy each guests upon availability of refrigerators and microwaves upon arrival on a first come first serve basis. Management staff will... More

Greenville, South Carolina
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2013

Stayed here for one night, but was miserable! Hotel was sold out, when checked in, was told by front desk the room I had reserved a king with sofabed was not available! Traveling with kids, so just a king bed would not have worked! Showed her the reservation where it was clearly listed king w/sofabed listed, she said sorry but... More

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oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Dear Rana K, We would like to thank you for choosing the Courtyard in Mobile. We would like to apologize for the situation during your stay. Our management staff is taking your comments very seriously and we will review the room you stayed in. Training plan will be developed for our front level employees to meet and exceed our guests... More

St. Petersburg, Florida
Top Contributor
63 reviews 63 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 6, 2013

We actually made the reservations via mobile phone and were lucky to get in; the hotel was booked solid! We were greeted by Gwen and she was truly glad to see us! She made our check-in very pleasant and I was super impressed with her customer service skills. The rooms were comfortable, decor was very nice and the bathrooms well... More

Was this review helpful? Yes 1
oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Dear johnluriejr, Thank you for choosing the Courtyard in Mobile. We would like to thank you for your wonderful comments regarding how well you were greeted upon arrival by one of our team members Gwen. Thank you for your comments regarding our guestrooms being comfortable, decor was very nice and bathrooms being well stocked. Hotel is in a safe part... More

Houston, Texas
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 2, 2013 via mobile

The staff was the highlight of this hotel as i felt it was a bit run down. I think some of the bathroom could have been cleaner (not from maid service but it was just old with mold growing in the bathtub faucet). The lady who checked me in at night was so kind and helpful. She helped us with... More

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oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Dear sse1078, I would like to thank you for choosing the Courtyard in Mobile. Thank you for your wonderful comments regarding our staff being a highlight of your stay. Our employees enjoy going above and beyond to meet and exceed each guests needs while staying with us. We truly apologize that you thought our property was run down. Our property... More

Tallahassee, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 9, 2013

We loved the firm mattress of the king bed at the Courtyard, Mobile but the rest of our stay seemed just OK. The hotel was totally full and we had to stay in a first floor room. We could hear lots of stomping from the room above. Products were limited to soap and shampoo--no lotion or anything else. the room... More

Was this review helpful? Yes
oursideofthestory, General Manager at Courtyard Mobile, responded to this review

Thank you so much for taking the time to write a review. I'm so happy that you enjoyed our beds. We do have complimentary lotion at our Front Desk as well as other items in our Market that can be purchased if the lotion is not to your liking. On a side note our room will be renovated near the... More

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Additional Information about Courtyard Mobile

Also Known As:
Courtyard Mobile Hotel Mobile
Courtyard Mobile Hotel
Mobile Marriott
Mobile Courtyard
Address: 1000 West I-65 Service Road South, Mobile, AL 36609
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 63 hotels in Mobile
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Mobile 3*
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