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Courtyard Mobile

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1000 West I-65 Service Road South, Mobile, AL 36609
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1 room 1 guest
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • English first
  • French first
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English first
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    (69)
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    (25)
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Birmingham, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here about 10x the past 6 months and each stay is pleasant with ease. The staff is great and accommodating, the food in the grill is much better than expected and the lobby is welcoming. However, I do hope you reconsider the option of having complimentary coffee.

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Dear MandB, Thank you for your comments I am very excited to hear that you enjoyed your food and staff service over the past six months, we will do everything we can to continue to provide the service that you have come to expect from us. Thank you More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Really expected more from the bed in a Courtyard. Room was clean, staff was friendly but nothing really made this a standout. We were just passing thru so it was just fine for us. No problem with noise. Not really that easy to reach.

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you gzusreins00, I appreciate your feed back, I am disappointed to hear that our bed was not up to your standard. We work hard to make sure every guest has a great experience and this time it looks like we fell short of your expectations. I will take this information back to the appropriate people to try to get... More 

Grapevine Texas
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 25, 2015

Stayed here in July 2015 with my family on the way fromTexas to Florida. A very Friendly staff, clean hotel. Located on I65 service road. Room was a bit small, but we got a great rate. Breakfast area downstairs with Starbucks. Would stay here again.

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you for your comments it looks like we had exactly what you needed. We look forward to your return to the Mobile Area. More 

Hong Kong
Level Contributor
187 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed June 30, 2015

Nice, spacious room with a sofa bed in sitting area. Good idea of writing desk with wheels fit under work bench which gave you extra table space for laying out stuffs. Fast in-room WiFi connection. Good value for money. Easy to find location, a little bit away from highway thus no sound pollution. Friendly staff ready to assist with our... More 

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you for your comments, I am happy to hear that your room was just what you were looking for, we do not have complimentary breakfast but we do have some very good items to get your day started. Thank you again for your comments and we look forward to your return to the Mobile area. More 

Frisco, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 21, 2015

We reserved a hotel in the area and they did not have our room ready so we went over to Courtyard Marriott and they went over and above our expectations!!! After being on the road for several hours it was nice to finally be able to find a hotel and room that not only had what we needed but exceeded... More 

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you Christine for your wonderful comments. We are delighted to have been able to show you some southern hospitality when you needed it the most. We look forward to your retuen to the Mobile Area. Thank you More 

Chattanooga, Tennessee
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

All of the staff at this hotel were extremely friendly and helpful. Housekeeping couldn't have been more accommodating. The hotel was centrally located to any and all activities. Would stay again if we are in the area.

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Suzanne, Thank you for these wonderful comments, we are delighted that your experience with us was an excellent one. Please come see us again the next time you are back in Mobile. More 

Winter Park, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 20, 2015

While the staff was extremely courteous and attentive, the hotel leaves a LOT to be desired. Broken, shredded curtains, stained bed skirt, dirty carpets and silver fish to greet you in the bathroom. Felt like being in a beaten up motel room I have only seen in movies. I travel a lot for work and had stayed at the Courtyard... More 

Was this review helpful? Yes 1
Rodney M, General Manager at Courtyard Mobile, responded to this review

I apologize for the terrible experience you had while staying with us. We obviously fell short of any expectation that you had for our property. I have shared your comments with our staff and we will do everything in our power to make sure this was an isolated incident. Thank you for your comments and I hope you will give... More 

Dothan, Alabama
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 11, 2015

We have stayed at this Courtyard in the past. It is starting to look dated. We had 2 rooms. In the regular room, the closet door was off the track. Based on the scratches on the floor, this was not a new thing. It took 2 hands to lift the door to open and close it. There was a spider... More 

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you for your comments, we try to give every guest a great experience and in this case it looks like we fell short of yours and our own expectations. I truly apologize for the lack of detail in your room. I will use this as a training piece for our staff to ensure this does not happen again. Thank... More 

McDonough, Georgia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 6, 2015

Very clean. Staff friendly. Late checkout no problem. Heated indoor pool very nice and was heated (sometimes it says heated but it is freezing). Walking distance to food. Nice stay child enjoyed the pool.

Was this review helpful? Yes
Rodney M, General Manager at Courtyard Mobile, responded to this review

Thank you AmynLonnie, We truly appreciate your kind words and we look forward to seeing you the next time you are in the Mobile area. More 

Covington, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 10, 2015

The main lobby area has recently been renovated and updated and it looks awesome. They have an extended lounge/computer area as well as a new Starbucks Bistro that offers coffee and lite bar and grill type food such as wings and flatbread pizza and breakfast as well. That being said once you get off the elevator to go to your... More 

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile, I sincerely apologies we did not meet your expectations. it is our goal that every guest has an most enjoyable stay, and we failed you. We push for the best service possible thank for recognizing our efforts. If you are in our area again, come back and expereince a new Courtyard. More 

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