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Courtyard Mobile

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1000 West I-65 Service Road South, Mobile, AL 36609
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Courtyard Mobile
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Courtyard Mobile
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60 reviews from our community

Traveler rating
    16
    10
    19
    9
    6
See reviews for
15
11
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Covington, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2015

The main lobby area has recently been renovated and updated and it looks awesome. They have an extended lounge/computer area as well as a new Starbucks Bistro that offers coffee and lite bar and grill type food such as wings and flatbread pizza and breakfast as well. That being said once you get off the elevator to go to your... More 

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile, I sincerely apologies we did not meet your expectations. it is our goal that every guest has an most enjoyable stay, and we failed you. We push for the best service possible thank for recognizing our efforts. If you are in our area again, come back and expereince a new Courtyard. More 

Enterprise, Alabama
Top Contributor
73 reviews 73 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 18, 2015

There three marriott property right here together,overall the property is good well kept, but you can here the traffic noise from I65 the staff was friendly the bistro is ok the wine is not complementary like residence inn but all in all good stay

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile. On your next trip to Mobile we will be sure to put you in a room away from the interstate, which should help with the noise issue. See you on your next experience here at the Courtyard. More 

Egg Harbor Township, New Jersey
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 2, 2015

I recently stayed in Courtyard by Marriott in Mobile, Alabama. I have to admitted that in such a dirty and improperly cleaned room I didn't stay for a while. Here is a list of issues with pictures attached: - hairs on the beds - open and used shampoo in bathroom - rotten trash and tea bags inside the coffee machine... More 

Was this review helpful? Yes 1
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile, and the taking time to supply us with your feedback. We sincerely apologize for your less than perfect stay. Please understand this was an isolated incident and corrective measures have been enforced to prevent this from happening again. Thanks for staying , we look forward to an opportunity to change your experience at... More 

Jacksonville, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2014

I'm a Marriott employee and we checked in late Friday night and I didn't get the gentelmans name that checked us in. He was very helpful with places to eat and things to do. Breakfast staff was on point and very cheerful as well.

Was this review helpful? Yes 1
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for staying! We are so glad we made a positive impact on your travels. If you’re ever in the Mobile area we would love to have you again. More 

Texas
Top Contributor
74 reviews 74 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed September 16, 2014

The hotel staff was very friendly and the lobby was nice. However, we found the room to be a bit seedy looking. The tub looked dirty, the bathroom floor appeared clean but when wet it looked like it was cleaned with dirty water. The sheer coverlet on the bed was tattletale grey from either multiple washing or people walking on... More 

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for your feedback. Currently we are undergoing a deep cleaning project, steaming drapes and floors to ensure that every room that is fresh and clean for our guest. In the first quarter of 2015 we will be undergoing room renovations, please come experience a new Courtyard in Mobile. More 

Top Contributor
102 reviews 102 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 28, 2014

An overnight stay on the drive back from Orlando to Dallas, the rooms were spacious, and beds comfortable. Service quite friendly and the breakfast was good. Overall value for the buck, and lots of eateries around the area or within a five minute drive.

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile, we are so glad our location and service met your expectations. Remember, we offer a Bistro in house if you’re here and do not feel like going back out. Thanks for traveling! More 

Pelham, Alabama
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 14, 2014

Customer service is a big thing! I stayed here a few months ago on a trip to mobile; so I decided to book again on my next trip, not aware that I would not get anywhere NEAR the service I received prior to. First, I called a couple days prior to arriving to see if I could check in around... More 

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Please accept our most sincere apology, it is our practice to take care of each guest every day and we failed you. Normally, a 2am arrival is put in for the previous day, from speaking with my staff your request was misunderstood. Once you left the reservation should have been canceled. Please provide me the confirmation number, and the Marriott... More 

Atlanta
Top Contributor
93 reviews 93 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 10, 2014

On our trip home to Atlanta from Houston we used our TripAdvisor App to find this hotel at a good price. Upon check I asked for a discount and promptly received one. This location is close to casual dinning and access to I-65.

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile, we are so glad our location and service met your expectations. Remember, we offer a Bistro in house if you’re here and do not feel like going back out. Thanks for traveling! More 

Pelham, Alabama
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

To start off, I usually stay at the Riverview or the Marriott on Airport when visiting Mobile. So, I decided to try something a little different this time. My boyfriend and I stayed here a couple weeks ago, for Easter weekend to visit family. I was surprised as to how nice the hotel was. We were immediately greated by the... More 

Was this review helpful? Yes
cymob, Manager at Courtyard Mobile, responded to this review

Thanks for choosing the Courtyard of Mobile; it is our goal that each guest feels the luxuries of home while staying with us. Thanks for staying, please come again. Thank you More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014 via mobile

The first thing I thought when I walked in was, "this place is nice." It was very clean and modern. While traveling cross country on a bicycle, I stopped in Mobile to catch a flight back home for a big family event on a whim. I was not able to take my bicycle and nearly 60 pounds of camping gear... More 

Was this review helpful? Yes 1
cymob, Manager at Courtyard Mobile, responded to this review

We are elated we could provide assistance for your travels. The staff here prides themselves on being able to take care of every guest every day. We look forward to seeing you next time. More 

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