We stay in Mobile every year around this time for business. It has been very hard to find a hotel that meets the company budget while providing a clean and quiet enviroment. This hotel was as close as it gets. We booked online but out check-in and check-out process was quite time consuming and billing was complicated. The rooms were,... more

The sheets did not fit the bed and everytime you roll over the sheets would come off the bed. When I inquired about fitted sheets, I was told they do not use them. The mattress was foam, spongy, and often sink off the frame. The noice in the rooms above was a terrible shame. more

We were kept up all night, by the people (kids) staying above us being loud and sounding as if they were coming thru the roof. My husband made 8 trips to the front desk and nothing was done. The night front desk clerk could not understand or speak english well. The desk clerk said he called the people up stairs... more

We stayed two nights and the hotel charged us six! When I tried to resolve the issue, the owner/manager accused me and my husband of lying. Then he went on about how he saw "other women entering the room". I also had additional charges from this establishment to my credit card for odd amounts. I am having to dispute all... more

We stayed here for a single night and couldn't wait to leave. We didn't feel safe with unsavory characters walking around the parking lot. There was no air conditioning in the lobby or hallways. Our room was not clean: hair on the bathroom floor and bathtub wall, a layer of dust on everything, sheetrock coming off the walls and ceiling,... more

I was a bit scared by all of the things written here..So I called to confirm the remodeling. I was reassured that they were finished. Upon arrival, I was pleasantly suprised. We were met by a wonderful front desk staff person. We asked if we could see our room before checking in, to which she agreed. We stayed. Room was... more

We were sent to this hotel because another hotel had overbooked. The lobby looked great, but when we got to the room, it was terrible. The ceiling was literally falling down and was covered in mold. The lock did not work on the door, and the bed was hard as a rock. There was a large basket in the stairwell... more

The Best Western Regency looks good, and the reception area is very nice, But get inside and it's awful. The carpets in the hallway and the rooms are dingy. There was a horrible stench while we walked to the rooms. Water drained very slowly from the tub. The beds were rock hard. And the "expanded" continental breakfast? Four kinds of... more

Stayed here in late October 2004. Was pleased to see that the pool was still open. Room did not have an alarm clock, and the hallways were pretty dingy. Breakfast was meager, and they were already out of coffee at 7am. Toilet in my room ran, emitting a loud screech from a valve every five minutes. Had to turn off... more